KC is the best! She Made a house call for us over the weekend and has saved my family and company money.. all the while giving us the latest cellphones and the best service on the market!! read more

I would definitely stay away from this store.They technically are not directly affiliated with Verizo. So when they sell you something you didn't ask for you can't even call Verizon customer service. They also don't have a store manager to override so now I'm stuck with two phones even know I only wanted one and have to drive to west ridge for them to reverse it. read more

So sales rep Joshua Drewry really helped me, by working with me to get my email from my iPad over to my iPhone. Something I had been trying to do for a couple weeks. He was able to fix my issue and make my whole day all in one. Definitely recommend him for your sales rep! read more

Needed help with a phone issue regarding my son who is in a nursing home in another state. Didn't think I would get anywhere because of issues in the past however Scott C came to the rescue spent a while figuring out what could be done. He went well above and beyond to help I really appreciate all his help. He was definitely a hidden gem in that Brockport store. And I highly recommend you specifically ask for him if you ever need some real help because he is just a rockstar. Thank you again Scott.C read more

bought a charging cord with cash went to the car got the wrong one gave it back they said they didn't have a cash refund talked about mailing me a check in one week wtf? read more

Salesman was not very customer servicy. I felt like we were bothering him. I did however buy a thousand dollar phone, only because a coworker had the same Galazy z flip by samsung. However, he let me leave the store without buying a phone charger, so I had to go back same day and purchase. read more

I went to upgrade my phone. I was helped by a very young nice woman Dee. She was fantastic and made the whole process fun and enjoyable. Best experience I've had at any Verizon store. read more

If I could give this a negative 5 stars, I would. What a joke. None of these employees understand the value of making customers feel welcome, wanted, nor smart. I have a doctorate & help people every day with what I hope is great customer service- these people managed to treat me like scum & as if I didn't understand anything. New flash- hopefully YOU understand what it means to be fired when this place goes out of business from such terrible service (crossing my fingers). read more