"I never thought I would say or type these words, 'I had the distinct pleasure recently of…read moreswitching mobile service providers.' The situation we faced was this: we had been hearing about T-Mobile buying out our current mobile service provider and the potential chaos that could ensue when everyone was forced to switch over their phones. Concerned, my wife, son, and I decided to visit the T-Mobile store at 3500 Williams Blvd SW in Cedar Rapids, Iowa 52404, to get some answers. Upon our visit, we had the good fortune of speaking with Cole Higenberg, the Retail Store Manager. Cole did an amazing job of assuaging our concerns when he could have easily taken advantage of our anxiety to make a quick sale. Instead, he used his time with us to turn us into well-informed consumers. Cole assured us that any of his staff would be happy to help us if we decided to switch, and he wasn't kidding. A couple of days later, we returned and worked with Dennis Warren, a Mobile Expert, who at times received backup from Randi McKissick, the Retail Associate Manager. Both of these wonderful people made sure we understood our options and helped us get exactly what we wanted and felt that 'WE' needed, not what they wanted to sell us! Throughout the entire process, we never felt pressured or hurried. We were always encouraged to ask questions and assured that we could return anytime if we needed help with anything. To our delight, we ended up with a better discount and more perks like Apple TV+, Netflix, Hulu, and AAA (free for one year), along with a few other extras we didn't expect. In the end, we came out saving money, with new upgraded phones, and we even kept our old phones--no, we weren't forced to trade them in if we didn't want to! When the phones finally arrived, a young man named Ben (sorry Ben, I forgot to get your card) did a wonderful job of making sure our phones were set up, switched over, and backed up just as they needed to be. I have never had a phone service switch go as smoothly or enjoyably! T-Mobile, you have truly set a new standard for customer service in the mobile industry."

Hey, I wasn't on hold but more than 10 minutes, needed to…read moretalk to a customer representative right away that happened, and I was provided the information I needed promptly and courteously

I have always had a great experience at our local Cedar Rapids office whether it's in person or on…read morethe phone. The wait times are minimal considering what they are nationally, the hold times on the phone are also minimal, and I have never had them turn me away at the door if I didn't have an appointment. They only question what my business is, help me log in, get a number and wait. Even then, the longest I've ever waited was 20 minutes without an appointment. They have a fantastic attitude, and even when it's been difficult for me, they've been nothing but awesome. The things they do at that office are life changing for those of us on this side of social security. Thank you CR office for being as great as you are.

Quick and very easy Battey exchange. Ethan the service person was polite and very helpful.read more

Great customer service! Helped me out while was in town to replace a battery test my alternator and…read morestarter. Was able to get back to safely to Tennessee the next day with my family.

Excellent service and great with all Covid necessary safety precautions. The workers were all very…read morehelpful and friendly. I would certainly return and plan on it the. Extra time I need to copy/fax/etc. excellent customer service.

I used staples for all my printing before they closed. So initially was sad to have to make the…read moreswitch.... but they impress me everytime. Wonderful customer service and do everything faster than I need it. THANK YOU

Service and all of the workers have always treated me with respect and awesome customer service. I…read morebuy all my vapes and other stuff here. There point system is amazing and I would recommend setting up.

Stood in store for 10 minutes waiting for help with purchasing a vape product just to be ignored…read moreuntil someone new came in and the employee came right over to them to help them but kept ignoring us

Alex took good care of me. In, measured, everything explained, and out in about 30 minutes. And…read morewell worth the time and money spent!

I have back and knee issues. Decided to check out Good Feet. What an amazing experience! Alex set…read moreup myself and my mother with new insoles. I walked out of the store without using my walker. Check them out and ask for Alex, he'll have you laughing the whole time and knows what he's talking about.