The saga continues. Today my wife called. They said they didn't have an order for a phone for her, then she called the store where the shipper shows it was delivered same story. Total incompetence with this company Cellular sales. I e attached the order and delivery info I found on My Verizon. read more

Verizon - Order and delivery info for phone ordered - Mobile Phones Near Me - Clarksville, Tennessee

They weren't open until 9:00 tonight. Got there at 8:03 and was turned away. I was told we are closed through the glass by workers that were sitting at the tables on their phones. There were three other people turned away right after me who thought they were open until 9. I think you should update your hours online or at least post correct hours of operation on the door. read more

Katelyn was such a help for me. She was super sweet and helpful. I 10/10 recommend coming here.

Since Josh wrote the initial review on my account(used my phone while I was in the store), I am updating the review to WHAT really happened. After being swindled for buying a phone outright and not being informed that I could not return it THE SAME DAY (4 hours later) because I didn't "finance" at least $1dollar, and charged a set up fee of $35.00, when I didn't have the other phone available in store; I also noticed my receipt did not reflect my $700.00 rebate for the iPhone I traded in on a different account. I am now getting notifications that the phone I turned in is still being used and accessed when Josh supposedly did a factory reset. The only way I figure out how Josh screwed me out of $1100.00 is by Kimberly explaining the policy that Josh should have informed me of because I can guarantee that I would NOT have wasted $1100.00 on the wrong phone instead of refinancing it to save myself. This is honestly the WORST experience I have ever had and the review he left himself is the most inaccurate thing I have ever seen someone post about themselves. If ANYONE decides to go here, use Kimberly. She is honest and professional. She told us the absolute truth on what was supposed to be discussed with us about buying a phone outright and even verified our questions with her manager. read more

Verizon - Proof of purchase - Mobile Phones Near Me - Clarksville, Tennessee

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As usual you get a Manager that thinks she has a HUGE MEMBERship and instead of doing what takes less than 2 minutes she wants you to go venture out and deal with the BS of dealing with a insurance company that you are paying for, this, after spending almost 9 hours on the phone and to no avail you return to the same store to have the same non binary bitch approach you after being with a customer already and asking if she can help you and as "I stated, NO, I will deal with someone else" she gets an attitude and walks aggressively towards me and asks if she can help me and obviously she can't since we had already had a very short conversation much earlier in the day and she sent me on a wild goose chase. However, shortly after "Sheena" and I had spoken a very nice gentleman approaches and ask me if he could help. At this point he ascertained a little bit of information and solved the issue almost immediately, and I actually left with a smile on my face. He was a true gentleman and acted in a professional and very informed manner. Over 8 years with the company and one bad experience is actually going to do what I normally ignore but due to the attitude of the subject I spoke with this morning I will be moving along. I can only hope that anyone else does not have to endure the situation I faced today. read more

The associates at this store are very friendly and super helpful. I recently went in to upgrade my phone and they answered all my questions and made sure my old phone settings all switched over to the new. Also helped me learn some shortcuts to use with my new device. read more

This is as good as it gets in terms of customer service. I can't say that with all the Verizon Wireless locations I've been to in the past. I don't know about you, but you are sort of weary to begin with when you go to a celluler phone sales to start/upgrade your service anyway. It's like going to a new/used car dealer to purchase a car. Same kind of deal and feel...you really don't know if you can/want to trust them... Jamie was very pleasant, personable, courteous and competent in selling us phones and setting up our account. We were in and out within about 45 mins. She made sure we understood what we were getting into. I did some homework beforehand to see which phone I wanted and what kind of deal I could get, so that part was easy. Overall, I think we got a very good deal, and happy about it. Thanks, Jamie! read more

Customer service is very awesome. He helped us out and was not pushy at all. For the new galaxy s7 edge and love the phone

I purchased a new phone on 6/17/21 at the Wilma Rudolph location in Clarksville, TN. It looked like they were closing after I had went into the store. I made a payment and received the new phone, I began to unwrap the phone & I was notified by the staff that I would be able to set it up myself at home. It did not work. I had not experienced where the staff didn't assist with the set up of a new phone with Verizon before. The iOS data was newer on my iPhone 8 Plus (iOS 14.6), than the iPhone 12 Pro Max (iOS 14.5). None of my data transferred over from the 8 plus. I searched for a software update for the iPhone 12 Pro Max and there wasn't anything listed. I was also not able to purchase a protective case/screen for this expensive phone because of the rush of the store closing. I will not return to this store again. This was definitely a terrible experience. The customer doesn't matter at this store. read more