1. Cricket Wireless Authorized Retailer

    1. Cricket Wireless Authorized Retailer

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    Russellville, KY

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    Cricket Wireless Authorized Retailer

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 week ago

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    Electronic Express

    Electronic Express

    1.9
    (14 reviews)
    40.8 mi

    This is for the delivery dept, they were terrible installed my dishwasher with only 1 screw now I…read morehave a crack in my countertop, they installed my refrigerator freezer door handle upside down and stripped 1 screw head so I can't fix it now, also only cleaned up the big stuff they left trash sawdust and packing material customer service won't return my phone calls to get this settled I would give no stars if I could

    I bought a Samsung fridge roughly 3 years ago and bought the extended warranty , serviced by…read moreAlliance Warranty. Don't remember much about the sale, but I thought it was a good deal at that time. The Ice maker stopped working within 3 years of sale, and I contacted Alliance through their website. Within a day or so they got back to me and had their service man at my house within 1-2 days after that. They sent me a text when he was on his way, and he showed up on time, was very courteous, and diagnosed this as a bad ice maker, which he ordered. Within 2-3 days the part came to me, and by the next day, they installed it. Granted, this was not too complicated a fix but Alliance is a great company to deal with, and I would buy their warranty any time! Thanks very much for the fast, courteous, and great service from Alliance. Job well done!

    Photos
    Wide angled image of the computer section.
    Wide angled image of the computer section.
    Photos are the cracked countertop and freezer handle upside down and pointing at the striped screw head
    Photos are the cracked countertop and freezer handle upside down and pointing at the striped screw head
    Interior view showcasing our aisles of products and a small section of the TV wall, specifically the LG TV section.

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    Interior view showcasing our aisles of products and a small section of the TV wall, specifically the LG TV section.
    Electronic Express

    Electronic Express

    2.9
    (30 reviews)
    39.5 mi
    $$

    They did not speak when we came in. The first question when looking at computers was is it going…read moreto be financed. Did not provide any help with picking out a computer. Never ever shopping their again.

    It would take a long time to say everything that occured so I'll just stick to the bigger things…read more 1st they have a policy that if you spend over 100 dollars cash on anything you will not recieve your money for a minimum of 14 days period. Of course you wouldn't know that as they know for a fact if they posted that specific info at their registers then they would quickly become the one business in america that people would refuse to spend cash at. They work on commissions and at their Gallatin location the store manager trains them on being worse than any car salesman you've ever met. It must be that way because once you meet the guy he does the same exact things and acts the same as his employee's. They will say ANYTHING to get you to buy something sometimes not even saying anything as one of their employees added a product at the register when I was in the process of making a very, very large purchase of a new computer over 2000 dollars. He explained it by showing me the product and saying "if you install this you will get 40% off the price of it". What he didn't tell me was that he charged me 100$ for the product and did not tell me so I had thought by his statement IF I installed the product AND bought it (online like you literally do with 90% of this type of item) I would get a huge discount). The manager had no clue as to why after I found out the employee "slipped in" the other product I didn't know that I was buying why I would bring everything back........... Where I grew up once you know for a fact someone lied to your face (really committed fraud) you don't do any business with them at all period because you can't trust them! I literally, literally had to explain that to the store manager 3 times because (here comes the teaching his staff to be lying salesmen part) acted as if he totally did not understand what I meant the three times I had said your employee flat out lied to me just to get me to buy the product. He kept trying to jump past that specific action that led us to the return and he kept asking things instead like "so it didn't perform as you wanted or it didn't this or that" (he was trying to go down that specific road to put everything on the product that I purchased if it was faulty or not and NOT that it was his teaching his employee's to say anything and do anything just to make a profit and allowing them to use the tactics that they do to sell products as they do. Imagine literally telling someone that their employee "sold" you something without your knowledge and that he flat out lied to your face repeatedly about the actual main purchase you were buying and after three times each time he looks you in the face and says "I don't understand was there something wrong with the product"? That is exactly what happened no somewhat or sort of but EXACTLY how it happened. To make it worse the employee in the parking lot got my phone number directly after buying the computer whe he brought it out he wanted to buy MY old computer (which is totally against their company policy and I know that because he told me to my face "I'm not supposed to do this but I been looking for a bigger tower case" and you tell the store manager that including that this employee has my personal number in his phone right now and he can go look just to prove he's a liar only for the manager to blow me off insinuating I was just saying things at that point due to being mad. So calling me a liar. That's why I know the manager is telling them to do these things, he won't even go check a phone for proof of deception. Everything was a deflection then they had to "check" to make sure it still worked (totally get that) but after like 45 minutes in a totally empty store it became the manager trying to make me stand there as long as possible just to get me the maddest. He had literally 1 page to fill out all of which equated out to be less than a half a paragraph which (while at this point he was finally back at the counter) I stood there for an additional 20 minutes waiting on that one page to be completed. Oh you have no idea I could go on for a minute and then if that wasn't enough the district manager refuses to call anyone back (read the other reviews) because again these people have knowledge that their employees do slimy things and they let them and it's all good to them. No accountability, as long as they keep selling they don't care how they do it. All I can say is thankfully I can hold my temper but I guarantee just by the way the manager doesn't know any better when to stop pushing and as crazy as people are today I'm glad that I don't work there because it's only a matter of time when he will pull that with someone who doesn't deal with things like normal people. I've was in the military for over 10 years and have been in active zones. I was so upset I was literally shaking not from anger but just from stress you have no idea. Do yourself a favor even if you have to pay more it's worth it to go somewhere else!

    Photos
    Ranges found within Rivergate's Appliance section
    Ranges found within Rivergate's Appliance section
    Mattress section at Rivergate Electronic Express
    Mattress section at Rivergate Electronic Express
    Washer and dryers on display in the appliance section of Electronic Express

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    Washer and dryers on display in the appliance section of Electronic Express
    Best Buy

    Best Buy

    2.5
    (110 reviews)
    49.0 mi
    $$$

    Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

    Service Sucked! Manager especially Sucked! Very rude. I am a total member. Spent $2,000 there for…read morean online pickup and the manager was so incredibly rude. Can't believe how she acted and treated me like I was a nuisance . Maybe she was having a bad day but definitely didn't appreciate her. Will never go back ever again. Love BEST BUY and my local Brentwood Store but will not be going back to this location EVER AGAIN. Me and my wife couldn't get over how rude and unhelpful some of the staff were also. Guy at the front of store greeting customers and watching cameras was cool and very noce. He was the exception. I never write reviews but the treatment from certain people at this location sure made me want to warn other customers. Do yourself a favor and go to another Best Buy.

    Photos
    Best Buy
    Best Buy
    Best Buy

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    Cricket Wireless Authorized Retailer - mobilephones - Updated July 2026

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