I have experienced a problem with Comcast that may be systemic. Due to a bill exceeding $240, I decided to cut back. One of my cutbacks involved removing one of my digital boxes, and replacing it with a converter box that only costs $3 per month. I took it to the service center to swap the two boxes, and found that the converter box doesn't work. I took it back, they gave me another one, and it doesn't work. I took it back a third time, and asked them to check it to make sure it works before giving it to me. They told me they could not test it, and gave me a third box. They are obviously recycling bad boxes, I guess hoping that their poor victim will give up or do the testing for them. Comcast is a monopoly, and it has all the bad traits of the US post office when it comes to service. Since one digital box gets you access to Infinity, I've decided to have one digital box with a DVR, and subscribe only to the digital starter package. I use the wireless router to access Netflix and Infinity to order movies or TV shows that I actually want to see. read more

They are terrible. They ran lines in my neighborhood almost a year ago and the cable is still running above ground across my yard and driveway even though I have put in 2 request to please bury the line. You cannot get anyone on the phone to respond! I am cancelling them and going with a provider who has buried lines. Getting someone on the phone with Xfinity takes an act of God. read more

Comcast xfinity is high as a giraffe's ass! They use Verizon towers and service, and have the nerve to say they have wired connects that make them more stable. That's a load of crap in todays Tech sector. Verizon has antenna's all over in the majority of the urban areas in the country. So do ATT and TMobile. If you are into wasting money, go with Xfinity comcast. They will also throttle down your mobile service as well. Wireless providers use to have issues with their connections, but not as of 2026, those issues no longer exist. Oh and you don't need a Gig to play games and stream movies guys. 200mbs to 500gbps is well enough to do what you want with out any bottle necks, even in high traffic times. I'm an AI engineer and trust me, many of these companies like Xfinity are getting over. read more

We received our February 2021 Xfinity bill and we were FLABBERGASTED!!! How can Xfinity justify a 30% increase in their X1 Starter Bundle? We are definitely looking for an alternative cable/internet provider. read more

I have had Xfinity for years now and would recommend them if you live in a house. If you live in an apartment however I would hope you have better luck finding an isp than Comcast/xfinity. In the years I have had the service I have had numerous issues, though they have been sporadic. When it runs properly it's great albeit expensive, when something is wrong though, you will have no service with no help for days to weeks at a time. As indicated above please look for a different isp if you live in an apartment, the techs for xfinity are terrible normally causing mayhem any time they are called out. I have had a tech come to another building and when he was done I had to wait five days for another tech to fix my now down connection. Also if you have to see their service I hope for you they send the outside help from Texas, these techs have fixed my issues in no time and we're early for appointments, helpful and friendly. I wish I could switch from xfinity, but no isp gives more than a 20mb connection where I am. Your mileage may vary, hopefully if you see this you can get att fiver or some other service. In closing I feel xfinity is fairly good, i primarily lay many issues at the door of the techs who just don't give a damn about the company's reputation in my experience. read more

XFINITY - The expert workmanship of a Xfinity tech! - Internet Service Providers Near Me

My power went out today which took the cable and internet. Power came back but cable and internet are down still and have been for 5 hours. I called to talk to a service representative and the recording refuses to allow me to do that because power is out in my area, which it's not. Just to make sure I called the power company and they confirmed all power has been restored. So I'm basically never going to get my service back because they believe the power is off is the problem and refuses to address this. read more

XFINITY - Cable outage message - Internet Service Providers Near Me

If there was a way to give -5 stars I would. They provide the most horrendous service you'll ever witness in your life. They even charged me $100 when I called them to fix their issue. Even after spending $100 to supposedly fix the issue, it never got better. Don't get tricked into signing into a contract. Find literally anyone else. Xfinity/Comcast is a con company that doesn't actually provide internet, even if you pay their top tier prices. I'm switching to a different provider as soon as my contract is up. It's been nothing but pain the past year. read more

Comcast XFinity is a horrific company that I can only dream goes bankrupt in my lifetime. Not only does their cable service lack integrity; their alarm system and billing department also are in need of professional assistance. Let me start by saying keep your receipts. I lived in Atlanta, GA a year ago and after returning my equipment and cancelling my service due to work relocation; they continued to charge me for two months and took me to a collection agency for non payment. Again, I returned my equipment at a local XFinity store and cancelled my service. They were never able to explain this. INEXCUSABLE! My most recent issue is here in Memphis... I write this as I once again needed to reset my cable box. My service needs reset almost monthly and in the year at my new location it has gone out completely three times. As for their "security" system, it's a joke. They provided coverage for three windows and my front and back doors. Well the crappy sicker/magnet on the front door no longer sticks so it's useless. The entire system is laughable. The alarm only goes off if the window is opened and would not get triggered if the window is broken for entry. The quote they gave me was $104 a month and I've never seen a bill under $160. I know taxes are high but they will hide the true price and lie to get you into a contract. Be cautioned and seek other options! read more

DO NOT PUT YOURSELF THROUGH THIS... On December 1, 2022, I used the Xfinity Assistant and spoke with my Xfinity ambassador "Ankit". My bill went from $55.37 every month to $84.37 for December 15. Per Ankit's suggestion, and this is a direct quote from the Xfinity assistant dialogue: "I have a deal for you in which you will get 400 mbps of internet speed with XFI Complete +Xfinity Flex+ 1 Xfinity mobile line with new device at $63-64 after all taxes and fees and with promotional period offer of 12 months and if you enroll for Autopay with bank account and paperless billing then the price will be reduced to around $53-54." "Be assured your phone which you are using now will remain same as it will be an new line with new number and will not impact your existing line . You can use it as per your preference as it will be included in $ 53-54 which you will pay monthly." "Deal is with no contract ." The dialogue also included... "There will be a one time line activation fees of $ 10 will get charged in first mobile bill . "I am adding deal for you please allow me few minutes EST. MONTHLY $24.22 EST. PAY TODAY $22.26 You will get Samsung Galaxy A03s" I asked several questions throughout this conversation, including this part of the communication stream: "The $24.22 Monthly will be part of the $53-$54 bill I will receive?" Per Ankit's response: "Yes your bill will be $ 54.22 monthly including your internet and mobile line." I provided my credit card information, email, phone number and received a receipt for order #3731200177597906410 to my email. January 4,2023 Now I have a Mobile bill for $31.66 and I just paid Xfinity Service bill for $88.47 today. .... I should have 1 bill for $54.22 FOR get 400 mbps of internet speed with XFI Complete +Xfinity Flex+ 1 Xfinity mobile line with new device. Now, if that means 1 bill from my internet and 1 bill from mobile service that is fine. as long as both add up together at $54.22 I was very clear I did not need a phone. As I continue to use my own phone, and do not need this phone I was sent. I especially did not want to go from $55.37 every month to $84.37 and now over $120 for the same service which is all I ever wanted. I have already "live Agent" chatted with Toshimanen, Nischay, Siddharth, Rosh, Umesh, Kalyani, and again Toshimanen before being disconnected. I have been on line waiting for my queue for 6 hours today. Funny how my "Xfinity" service was disconnected. January 15, 2023 I got a "thank-you" from Xfinity for a payment for $88.47 today Now I have a Mobile bill for $31.66 and I just paid Xfinity Service bill for $88.47 today. Now I am chatting with the Xfinity Assistant "Rio" I was very clear I did not need a phone. As I continue to use my own phone, and do not need this phone I was sent. I especially did not want to go from $55.37 every month to $84.37 and now over $120 for the same service which is all I ever wanted He assures me I will be billed $30 per month for my Internet/Xfinity service and $23 for my mobile service. I got a link sent to my phone to approve this new contract, showing I will be billed the $70 plan. I question him and he reassures me the automatic payment deduction, and a $35 plan deduction reduces the bill for my Internet to $30. My mobile bill will be about $23. I inquired about a refund/or credit for the $88.47 I was charged today and he said I will be credited towards next months bill. FEBRUARY 25, 2023 So I received a bill for the February Internet service set to deduct from my account automatically on March 13 for $70.00. I was billed $42.87 on February 16. This time I got a lady on the phone, I went over all of the Chat histories. She explained my mobile phone bill is correct and my Internet bill is the problem, which I agreed, but this Internet bill is ridiculous. She said I would have to talk to someone over her in Internet service about my account and I held on for Anna. Per Anna, we went back and forth, and again I was thorough about all past conversations with "Live Chat Assistant". I explained I am using direct quotes by live Xfinity assistants and I also took snap shots of the live communications. I am quoting directly the contract I am suppose to have. I was very aware she was trying to sign up for a plan that cost more than $55. Then she said I would have to sign my personal phone number over to Xfinity, the number I use with another mobile service. Finally, she told me to return the Samsung phone I will not use. She said I will receive the credit for the January's bill and my internet bill will be $45 per month. Never happened, stores refused to accept phone or let me cancel service, as having an unsatisfied customer is bad for business, told me to call Xfinity from home..." live agents are experiencing higher than blah blah blah and would I like to make an appointment for a call back during my work hours when it is convenient for them.... read more

I have been without Xfinity service for 12 days since the ice storm, February 3 through February 14, 2022, (today's date). I have reported this problem by phone and in person at the office on Poplar. Memphis, Light, Gas and Water restored my electrical service on February 5, 2022. I still do not have telephone service. I think 12 days is too long to wait for a person to come out and restore my services. read more

this is the most ridiculous company I know I've never had a internet service that go out every single day I will be terminating my services asap looking for someone better read more

These D bag turned off my service in the middle of work because I was using my own modem. I lost 2 days of work basically 400.00 because these low life scum wanted me to use their modem and not my own. The service guy didn't even look at anything and said it's your modem then I knew I was scared. Xfinity has a class action law suit brewing. They are despicable and shouldn't be in business I HATE EVERYTHING about this terrible company I would highly recommend someone else. read more

Without a doubt, one of the worst service providers in Memphis. My internet is out, I call to see what happened, and all I get is a recording saying 1) go online (I would if I had internet service!) and 2) no-one will call you back until it's fixed. Really? read more

Why is it so hard to speak with a real agent and when you do they are offended for you asking? Not sure why I can not get a clear answer why I get overage charges when I am now in an unlimited plan. I have got hung up on twice for asking. read more

Internet service is spotty at best. I have what they call the Blast package which is supposed to have up to 100 mb/s and you can see for yourself. Under 10 mb/s is pretty consistent. Every now and then we may get close to 35-40, very inconsistent at those speeds. They charge $140 per month. So I call the technician, they come out and no satisfaction. read more

XFINITY - Internet Service Providers Near Me

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Darren***** -of Xfinity Office in Hi-way 64, Memphis, TN. He is legit... he rendered 5 star customer service. Very patience and very knowledgeable when he provided service in setting up our new iPhone Promax. He was able to fixed the erroneous phone settings that other Customer Service Technicians in the store were not able to fix. Congratulations Darren in rendering "superior customer service". Xfinity Memphis is lucky to have you!!! Bravo Zulu!!! read more

Comcast has shown up unannounced, in unmarked trucks at my house twice & started digging up my yard without permission or explanation. Both times I've made them leave because I was afraid they would interfere with utilities. Today they started digging without my knowledge & did exactly that - they ruptured the gas line to my house & did not even ring the doorbell to alert me. I realized what was going on when my home began to smell of gas & I heard a banging noise on my house. The local utility company was shutting off the gas to my house & my neighbor's home. 8 hours later we are still without heat or hot water. I have both a young child & an elderly, compromised parent in this house. Comcast was supposedly adding cable. They have absolutely wrecked this entire side of the street and had it tied up for close to 9 hours now. I have never seen such a bunch of incompetent fools in my life. read more

Called Comcast today concerning my bill that keeps going up; the lady I talk with explained my bill and said I was under a contract that I knew nothing about. I asked what the buyout ($210.00) was; I told her I had been with Comcast over 25 years and I was going to pay the buyout and go to AT&T. Comcast rep started shouting and over talking me about going to AT&T; I'm 65, she became very rude and started shouting and talking to me like I was her kid, I asked her to may a note on my account that I was going to AT&T because Comcast prices kept going up and because she was rude. read more

So my internet has been out since Friday and the earliest they would fix it was Monday. But they no showed the appointment and when we called to find out why they said they cancelled the appointment because of Tornado warnings in Knoxville which is 7 hours away from me. Lol you can't make this stuff up. read more

Just got the service. In one room the internet tv service cuts off all the time. The actual internet service keeps cutting out also. Can't get anyone to call or contact us back. Probably going to switch back to Uverse eventually. read more

If you want to save money on your TV Internet and cell phone bills Xfinity can save you a ton of money personally I saved $120 a month just on my TV and another $60 a month on my phone bill the service is great as well read more

After two days on the phone with Comcast, I am no closer to having internet access than I was two days ago. I have visited their offices, called more than ten times, and tried to use their online self-activation three times. Everything about this "technology" company sucks. I would not trust them to install a landline, forget about running a complex internet company. They dedicate zero percent of their energy to troubleshooting problems or running the company efficiently (i.e. having their employees fix problems rather than handing customers off to the next department). Their phone system is a nightmare and their website is unintelligible. read more

Costumer service is fine but it doesn't make up for the fact that none of them know how to solve a problem as simple as giving me internet on a router I bought from them. They don't call back when they say they will. They hang up in the middle of helping. They straight up lie half the time (I'm sure it's just to get you off the phone). You can't even go into the store to handle majority of your problems. If they didn't have a monopoly here in Memphis, there is absolutely no way I would use them. I wish I could give 0 stars. read more

THERE IS NOT A ZERO STAR RATING AVAILABLE HERE RUNAWAY DO NOT USE XFINITY OR CON CRAP SERVICES This is the most Horrid Customer service I've ever dealt with is to mild of a description to describe what I've had to put up with! I've been lied to, hung up on insulted Over billed, over promised and under delivered. And spoken to as if I were a child! This is Absolutely the worst csr experience I've ever dealt with. And I've used AT&T! Let me start from the begining. In February of 2017, I moved into my new home in Memphis. I called Con-Crap to sign up for the $19.99 internet only package. The lady (?) I dealt with "made a sale on me" And I wound up with a basic cable and internet package. Even though I insisted I only wanted internet. Their basic cable had fewer channels than my digital over the air antenna. I did get 7 HBO channels. (Ho-HuM) I disconnected the box after the 3rd bill. (Assuming it was some sort of installation fee) And started calling them. And asking about returning the cable box. Not once did anyone tell me to return the cable box. I was even told it was an internet modem! After spending literally dozens of hours. Calling, texting and chatting with various so called customer service reps and dealing with nothing more than a pack of liars. I was finally was told I would receive a check in the mail for my overcharges and get my $100 deposit back. I called the far far away reps earlier this month when I received a bill for $75! And not receiving my refund. I asked about my refund. This is what I was told... When I talked to a supervisor I was told that "I was given the wrong information" After being told I was going to be refunded for their overcharges. By the previous "Supervisor", When I asked if being given the wrong information was another phrase for being lied to. I was again told "NO, You were given the wrong information".Another 45 minute call! I've visited the local comcast store no less than nine times in the past six months. I returned the cable box (That I disconnected) and went out and purchased my own router modem. And returned their property to the comcast store. The CSR's here in Memphis are fantastic folks and have been nothing but helpful. BUTT, their hands are tied. I spent 45 minutes today talking to yet another csr in a foreign land far far away. I insisted on my promised refund and explained that I had been paying my bill on time (By the way I was told my bill was NOW $240 + change!) Remember I had been sent a bill on the 10th saying I owed $75!!! The CSR today told me that my not paying my bill on time was going to go against my credit and ruin it if I didn't pay the $240 today! After spending over 45 minutes on a conference call today with the store manager listening in. And my asking again for my refund and deposit back I was told by the foreign land woman that all I owed was $21. And that since I hadn't been paying my bill on time. I would have to wait for 12 months to get the return of my deposit. As long as I paid on time!!! (I had been trying to pay my bill on time... The only problem is, no one seems to know how much i owe! One payment wasn't credited to my account!!!!) $240, $140 $21???? They don't know how much I owe and I sure as hell don't know either!! The store manager told me they were still going to bill me $140. Because that is what was showing on her screen! I'd head that con-crap had the worst csr reputation in the country. From what I've had to deal with over these past six months. Worst just isn't a strong enough phrase for them! I have made more than a dozen calls. Spent hours conversing with them with multiple chats and text Confused? How do you think I feel! I've been over charged, lied to and every other thing else you can conceive of that these people are trained to do to screw me, and you, out of our money! I think I'm going to call the attorney general next week after filling a complaint with the BBB. RUN!!!! DO NOT SIGN UP WITH CONCRAP OR FOR ME... SOON TO BE X FINITY read more

They made sure my family in Memphis was all hooked up for cable tv and internet services, we all comunicate online so I appreciate Comcast setting up everything so quickly! read more

XFINITY - comcast memphis - Internet Service Providers Near Me

Good internet but horrible customer service. And if the ever call you better stick to what you already have. Had internet a while and they talked me into getting security and that it would only be an extra 20 a month, yeah that was some bs and here I am with a 150 dollar bill a month and they refuse to help. I have talked to them at least 4 times about it and keep getting the "o we will call you back because the home security system is down"bs or something like that but they never do. All I want is for them to cancel the security and give me my old service back but according to them if they do that I have to pay 400 for the security system because they won't take it back. Such a horrible company, all you get is you were quoted wrong. If your people quoted me wrong then why not fix it? read more

Comcast/Xfinity put new cables in our neighbor. During their cable pulling work, they dug holes on the lawns, big truck drove over the lawns, and messed up the lawn. Scars on the lawn still remains after more than a month. They did poor job on restoring the lawns. They claim it's utility work and they have right. I guess they have right to mess up people's property without any regard and respect. read more

Highly discriminatory in their practices. A latino package sells for 45.00/month when a similar English package is 75.00/month. At&t ain't great but at least it's equal in it's practices. read more

do not use them. they will screw you over. horrible customer service. horrible everything. go somewhere else, they are horrific!

Comcast Business Class is a good service, however they have extremely deceptive practices. The sales rep did not tell me that a three year contract was being executed and in fact knew that the lease was for only 6 months. When I called to cancel, they said that I had to give a 60 day notice and that they would charge me 75% of my monthly bill, LUMP SUM for the remaining 30 months. That is over $3,000! I would have NEVER knowingly signed a three year contract for phone and TV. Like I said, the sales rep deceived me and I will have to try to get relief elsewhere. STAY AWAY FROM COMCAST BUSINESS CLASS unless you want a three year contract. As a network technician I can assure you that I will steer ALL of my clients away from Comcast Business class and their deceptive practices. read more

I fired comcast after being a 30 year customer. Internet was grinding to a stop frequently. I called customer service, and they sent a tech out, who quickly unplugged my service, and said the problem is the condo needs to be rewired. He calls in and sets up an appointment for the next day, I need to be home between 4-7. When he unplugged my service it was Thursday. Tv, phone and Internet were not functional when he left. He said the signal wouldn't work now until new wired were installed. I sit her until 7:00 Friday night, and called customer service to ask if they were coming. Rep said he didn't see a ticket for a crew to come. His wise advice, he'd get another technician to come out the following Wednesday. I told him o didn't have tv, phone or Internet and I didn't want to go a week without them. He could not have cared less. Told him I had a better solution, I'd call back, and cancel my service. I did, and the lady said she hated to loose a 30 year customer, and she would try to get someone out Monday. Nope. Cancelled service. Finally, Comcast's lies and poor customer service surpassed my tolerance level. I think they are all timed, and just trying to get to the next call.... they just don't care. read more

I am writing this review while on hold with Comcast YET AGAIN trying to cancel. 1) We wanted fast service & paid top dollar. (Over $100 a month, for "extreme 105 internet".) We got extremely slow service. We thought it was the modem - called to ask for a new modem, which they said they'd provide. But didn't. Three times. 2) Said to hell with it, called to cancel Comcast on Jan. 29, 2016. Returned our modem. Then on Feb. 10, got a bill for $220, billing us through March 20, including past due and late charges for the time since we'd canceled. 3) Called the number on the bill for canceling. Got a very rude gum-chewing person named Lawrence Hart who was no help and said we had to call another number because he couldn't help. 4) Called the new number and got a helpful person with a brain in her head. At first she was going to transfer us again, but we persuaded her to try and help us, and she saw that our bill was in error. We're on hold right now - as loud electric guitar music is playing NOT my favorite, alternating with Xfinity commercials (which is worse???!!). Wondering if that intelligent polite person is coming back or not. 5) OK, she didn't. Disappeared without a word or getting her name. Instead we got Tyra Who Wouldn't Give Her Last Name, but her account number (excuse me?!) is PJZ. She said we didn't owe $220, that the new bill would reflect that, but we just had to trust her, because she couldn't send us an email verifying any of this. She talked like a clipped automaton, which was better than Rude Lawrence, but still not really what you're hoping for. The anonymous disappearing person sounded like a human, even when she was saying she couldn't help us. 6) The Comcast customer service system is such that you can't trust them. Throughout our time with them, we'd call, be put on hold, call different numbers, and finally talk to someone who would tell us our problem had been resolved. Then it wasn't. Repeat. This is a really bad business strategy. 7) I'm going to be so relieved and happy when we are actually rid of them. PS Looking at the Better Business Bureau of Memphis, and there are 3 positive reviews and 515 negative reviews. 103 pages full of customer ranting about their bad service. read more

Dear Comcast: I think it's safe to say that I dislike you even more than big oil and big insurance companies. I gave you one star because zero isn't an option. I refuse to switch to satellite because they do not get very good reception in bad weather, which we have a moderate amount of around here. That is the only reason I chose Comcast in the first place. It all began back in November when I called to ask if automatic payment drafts were an option. Comcast decided that would be a good time to start charging me for Internet, which I never requested, never authorized, and have never received. That's when they began tacking an additional $50 a month onto my cable bill. Of course, I demanded they take it off and credit me for it. Month after month, I would call, and after being left on hold for 30-45 minutes, would finally talk to someone in a foreign call center that would apologize and explain why they couldn't help. I tried the online assistance, but received the same response. I even considered taking my equipment back to them and switching to satellite anyway, but due to their lousy customer service, I figured they would lose the boxes and charge me for them. This month, $200 into paying for services I didn't want, I finally made them understand it was time to stop over billing me. It was simple. I informed them that I had contacted my state attorney general's consumer protection division regarding the matter. I reminded them that the more complaints they received about them, the more seriously it would be taken. The truth is, I absolutely intended to follow through with it if they did not resolve the billing dispute. I realize that $200 is not that much, but if they are doing that to 500 people, that's $10,000, which is a pretty significant amount of money to be over charging customers. Apparently, the threat worked. Within an hour, I spoke with two different people in the US, who perfectly understood what I was saying, and were more than happy to help. Woo-Hoo! Guess who has a $194.81 credit on her cable bill? This girl! They would have likely continued over billing me as long as I continued to let them get away with it. It really shouldn't be that much trouble to get the services and price I signed up to receive. If a reputable cable service provider comes to our area, I will switch over in a heartbeat! read more

Don't do the Mobil phone service! When you couple the I don't care attitude of the employees at the Poplar Plaza store with their total lack of knowledge and the inept technical support over the phone it guarantees that you will have a disastrous experience like I did. The marketing and the offers may look very appealing but believe me they can't back it up! I have never been to a business whose main product should be service that has so many employees that could care less! There's obviously no employee training and they just depend on their employees learning on the job. With what is probably a high employee turnover rate it's no wonder that the employees don't know what they're doing. I wasted an entire afternoon that included two trips to their Poplar Plaza Store and a considerable amount of time on the phone with their technical support and still don't have phone service. Now I can look forward to wasting more time Saturday trying to get the whole mess canceled so my credit card is not billed. Please don't make the mistake I did! read more

6 months and my yard is still destroyed from their contractors. Keep asking and they keep sending out the wrong people. Horrible customer service. I will be switching providers. No accountability read more

I hate xfinity, there customer service sucks and rude. Their prices for their so call cable service have you at $200 a month just to watch a bunch of channels you don't need. There is no way out of this cable service without paying tooooooooo much and when you ask for any assistance from customer service, they are are conspiring together and have nothing for you. read more

Comcast is generally known to have the worst customer service around. And they earn it. The service itself is average, as in it rarely goes down for any length of time, and there are few hiccups for those needing consistency. The problem is when you run into problems, or have problems with your bill. You can always get ahold of someone it seems, but never the right person who can help you. I've spent hours on the phone, trying to get ahold of someone to fix my bill; they overcharged me. After maybe 10 hours of talking to one person after another, nobody able to help, I had to start wondering whether it was really worth another 10 hours to me. Also they're starting to cap their internet service at 300GB. If AT&T didn't cap theirs at 250GB, I'd consider switching. Google Fiber, Fios, come quick! You're the hero we need in Memphis! read more

Very high priced. "Zero" customer service. They simply just don't care about customer service!

A Comcast Horror Story Yes, my name is Stephen King. I don't, usually, write his kind of story, though. Horror, I mean. Usually, instead, I make up stuff about dragons or elves or some such, and I call it fantasy. Sometimes, though, I write about business and customer service and stuff. Remember how I discussed the overall experience at Barnes & Noble a while back, and how that's what is causing their slow but steady demise as a retailer? Yeah, that stuff is true. Generally, what I talk about in the customer service arena is just a bad idea, or a bad implementation of a good idea. A teaching tale, in other words. Tonight? Sorry, it's horror. See, the problem was that (silly me) I wanted DVR (Digital Video Recorder) service in my home. It shouldn't be that hard to do, really; plenty of folks have had that service for plenty of time. So I (ignored what people told me about the local cable company and) called Comcast and set an order for DVR and a nice high-speed Internet service up. I even gave in to the "go ahead and buy the modem and router" option because they promised a mail-in rebate for the entire amount. Who wouldn't want a free modem and router, right? Especially when Comcast charges $7 a month to rent the modem. Once we'd established all of the services I'd called for they began their typical litany of up-sells. You've probably experienced that routine, right? For only so much I could also get this, or for so much else I could also get that. I normally have lots of patience and just say no the requisite three times to everything, but I was calling from work and had a meeting to get to. So I hung up. Oops. That apparently cancelled the extra order for the modem and the router. Nobody told me that, mind you. They went ahead and charged my credit card for it. Then, the day before the tech service visit, when I still hadn't received the order, I called and the nice lady told me that it would be on the technician's truck. Hey, that was completely different from what the nice lady on the phone earlier had said, but the nice lady on the phone earlier had messed up my last name, my phone number, and my account number too, so I just went with the wisdom of the nice lady on the phone currently. Only, the tech didn't have the router and modem. In fact, he laughed at me. Seems they only bring rental modems, and no routers. Oh, and he also didn't bring the main thing I wanted: a DVR. He said the warehouse was empty of them at the time, so he was bringing a nice little non-recording set-top box instead, and he'd call me as soon as the warehouse got one in. He also, by the way, asked me to wait to call to complain/discuss till after the weekend, when the service call would be completed. I should've clued in at this point that the whole Comcast customer service system was broken with a capital broke--but I didn't. When I called several days later they said they'd send me a DVR box, or that they could send the technician back out for an additional fee. No, I don't want an additional fee, I explained; I'd already paid for him to not bring a DVR box in the first place. So they mailed it. Oh, and they told me that the router and modem had been cancelled--by me, ostensibly--and refunded. I checked my account, and sure enough a credit had been issued, for the amount I'd paid in the first place minus $10. For, um, something. Comcast couldn't tell me; that's a third-party vendor, you see. It took a long while to get here, but finally it arrived. I was really happy at that point and hooked it up to our TV, and--it didn't work. I couldn't get a signal on it at all. I "registered" it like I was supposed to, but when it still didn't work I called and waited for a technician. Once I finally got one he had me go through and do the things I'd already done, and he also reset the box from afar, but he couldn't get that to work either. Great. He offered me the following options: a) he could mail another DVR out to me (keep in mind it had taken a couple of weeks to get the first one), or b) he could send a technician out--for, yes, you guessed it, an additional fee. At that point I'd been on my cell phone with him for over an hour, and so I confess that I lost my cool when he added that, for an additional few bucks a month, he could sell me a service that would make technician service visits not cost anything. I believe I said something about how I couldn't believe he was suggesting I give them more money for something that didn't work from the beginning. I said it kind of loud and in a not-very-nice way, though, so it's no wonder that he apologized and beat his way backward off of the call very quickly. Billing was horrible too, but for the full story see http://theotherstephenkingonwriting.blogspot.com/2013/08/a-comcast-horror-story.html as I've run out of characters. read more

If there were an option for a no star rating, Comcast would get it! I only had a $46.00 blast Internet plan, and they still screwed me! The quality of the connection was amazing. The accuracy of the bill was disgusting! My first bill was $111.39 (I was told that was for installation, but it wasn't.) My next bill was $103.84 with a previous balance of $46.99! Then an outsourced call center representative unsurely explained that their billing program automatically charges customers for the next month in advance. So let me get this straight: In two months of service Comcast expects me to pay for FIVE MONTHS OF TOTAL SERVICE?!? Wasn't in the fine print either... I read it twice... read more