I have experienced a problem with Comcast that may be systemic. Due to a bill exceeding $240, I…read moredecided to cut back. One of my cutbacks involved removing one of my digital boxes, and replacing it with a converter box that only costs $3 per month. I took it to the service center to swap the two boxes, and found that the converter box doesn't work. I took it back, they gave me another one, and it doesn't work. I took it back a third time, and asked them to check it to make sure it works before giving it to me. They told me they could not test it, and gave me a third box. They are obviously recycling bad boxes, I guess hoping that their poor victim will give up or do the testing for them. Comcast is a monopoly, and it has all the bad traits of the US post office when it comes to service. Since one digital box gets you access to Infinity, I've decided to have one digital box with a DVR, and subscribe only to the digital starter package. I use the wireless router to access Netflix and Infinity to order movies or TV shows that I actually want to see.

They are terrible. They ran lines in my neighborhood almost a year ago and the cable is still…read morerunning above ground across my yard and driveway even though I have put in 2 request to please bury the line. You cannot get anyone on the phone to respond! I am cancelling them and going with a provider who has buried lines. Getting someone on the phone with Xfinity takes an act of God.

Xfinity is not my favorite place to go because it's always busy and usually there's a long wait. I…read morewalked in, was greeted and kindly invited to wait as I expected I would. The place was busy but not packed so my wait wasn't long. I needed to return an item and she assisted me in doing so and I was on my way in record time. Based on my experience, I would recommend this location. Very pleasant people.

Well, these people were about as useful as Anne Frank's drum set. Nothing instills confidence like…read morewalking into this store and seeing everyone sitting on their ass. Add a handheld iPad and you get customer service with about as much urgency as putting on sunscreen at the North Pole. You're screwed after having to negotiate their mobile app for help and then speaking to some third world idiot on the phone. I walked out of this store with nothing remedied. Nobody here gives two f*cks about the customer. As I write this review, I'm currently at my local Direct TV store changing my service. Sure do miss the days of Cablevision.

On Feb 19, 2026, I visited the Xfinity Store by Comcast (Poplar & Humes, Memphis, TN) because I…read morewasn't receiving OTP codes or text messages. Amanda provided exceptional customer service--professional, patient, empathetic, and truly committed to helping me. She worked through account access issues, caught and canceled an unexpected SIM shipment, and tried to activate a new SIM in-store. Even when chat support wasn't helpful, she kept advocating and troubleshooting until my OTP messages started working again. Amanda deserves recognition--10/10. Opportunity for improvement: a calmer, less rushed leadership presence would make the experience feel even more supportive during complex issues.

We've had unlimited internet for many years with Xfinity; now the quality of our services has…read moredeclined. The last 3-4 days no service or on and off again. Both my husband and I have home businesses, this effects our incomes. Xfinity gives us a dry reply on "we will notify you when service is restored" This reply is UNACCEPTABLE" And is Xfinity going to reimburse us for our loss of income or even credits for days without use?

Became an Xfinity customer the later part of 2025. Have gone into the store twice to buy mesh wifi…read moreextenders. Which are EXCELLENT units for providing high speed WiFi coverage throughout the house! Now to address the LOUSY customer service. I thought I was going to a broadband service company. WRONG‼‼ Xfinity has made the decision that all they want is to be is a wireless phone re-seller company. The store was loaded with wireless customers who are being suckered into an unbelievable 1st year deal For wireless service (Verizon). After that 1st year, these folks are going to get a ROYAL SCREWING when the REAL pricing begins I waited almost 2 hours for a 5 minute purchase. The few broadband customers were as unhappy as I was. Some of them got fed up and left. Xfinity is going to have to DECIDE whether IT wants to be a broadband provider OR nothing more than a Verizon re-seller

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

Service sucks, wifi installation and troubleshooting sucks, no guaranteed coverage, spotty serviceread more

Horrible customer service and horrible service. My home was broken into even though I had their…read morealarm system. I wish I could give no stars.

all Wi-Fi companies can lie and say they have the best customer service. ALL OF THEM DO IT!! But…read morethe people in the office at premier fiber in millington have no reason to lie about their customer service. no matter what my issue is they come right out and fix it. And if they can't make it that day,I can go by office and they give me the stuff to fix myself AND go step by step showing me what to do. Thank god it's never been anything technical,I went to Memphis city schools,I wouldn't know where to start lol..Anyway,Amanda.Chris and the rest of the crew are the best. They truly do have a customer for life. the rest of the Wi-Fi companies don't stand a chance in that department