Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

This place is so bad it makes me miss my landline and long for the days of rotary phones…read more Seriously, their choices for phone cases are slim and none. This place needs an overhaul in the worst way. I think there's a major problem when you're a corporate store and customers have to wait over an hour to have their data transferred because you have "poor Wi-Fi connections." Can you hear me now?

Comcast xfinity is high as a giraffe's ass! They use Verizon towers and service, and have the nerve…read moreto say they have wired connects that make them more stable. That's a load of crap in todays Tech sector. Verizon has antenna's all over in the majority of the urban areas in the country. So do ATT and TMobile. If you are into wasting money, go with Xfinity comcast. They will also throttle down your mobile service as well. Wireless providers use to have issues with their connections, but not as of 2026, those issues no longer exist. Oh and you don't need a Gig to play games and stream movies guys. 200mbs to 500gbps is well enough to do what you want with out any bottle necks, even in high traffic times. I'm an AI engineer and trust me, many of these companies like Xfinity are getting over.

We received our February 2021 Xfinity bill and we were FLABBERGASTED!!!…read moreHow can Xfinity justify a 30% increase in their X1 Starter Bundle? We are definitely looking for an alternative cable/internet provider.

Xfinity is not my favorite place to go because it's always busy and usually there's a long wait. I…read morewalked in, was greeted and kindly invited to wait as I expected I would. The place was busy but not packed so my wait wasn't long. I needed to return an item and she assisted me in doing so and I was on my way in record time. Based on my experience, I would recommend this location. Very pleasant people.

Well, these people were about as useful as Anne Frank's drum set. Nothing instills confidence like…read morewalking into this store and seeing everyone sitting on their ass. Add a handheld iPad and you get customer service with about as much urgency as putting on sunscreen at the North Pole. You're screwed after having to negotiate their mobile app for help and then speaking to some third world idiot on the phone. I walked out of this store with nothing remedied. Nobody here gives two f*cks about the customer. As I write this review, I'm currently at my local Direct TV store changing my service. Sure do miss the days of Cablevision.

On Feb 19, 2026, I visited the Xfinity Store by Comcast (Poplar & Humes, Memphis, TN) because I…read morewasn't receiving OTP codes or text messages. Amanda provided exceptional customer service--professional, patient, empathetic, and truly committed to helping me. She worked through account access issues, caught and canceled an unexpected SIM shipment, and tried to activate a new SIM in-store. Even when chat support wasn't helpful, she kept advocating and troubleshooting until my OTP messages started working again. Amanda deserves recognition--10/10. Opportunity for improvement: a calmer, less rushed leadership presence would make the experience feel even more supportive during complex issues.

We've had unlimited internet for many years with Xfinity; now the quality of our services has…read moredeclined. The last 3-4 days no service or on and off again. Both my husband and I have home businesses, this effects our incomes. Xfinity gives us a dry reply on "we will notify you when service is restored" This reply is UNACCEPTABLE" And is Xfinity going to reimburse us for our loss of income or even credits for days without use?

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

We have Cable and Internet service with Xfinity, and they have both been very good. However, we…read moreadded some Ring security equipment and needed to upgrade our Router. So we had to return the rented Xfinity Modem/Router. Visited this Xfinity store and was helped by Arece Steucy (Sales Consultant). He was courteous, professional, and promptly handled the Modem return. Then he did a superb job of consultative selling by asking about our cellphone service and sharing we could possibly save $42 over our current AT&T service. KUDOS to Arece and the Verizon/Xfinity training programs; as a former Nike director of sales development and customer management, I was IMPRESSED!!!

Service sucks, wifi installation and troubleshooting sucks, no guaranteed coverage, spotty serviceread more

Horrible customer service and horrible service. My home was broken into even though I had their…read morealarm system. I wish I could give no stars.

all Wi-Fi companies can lie and say they have the best customer service. ALL OF THEM DO IT!! But…read morethe people in the office at premier fiber in millington have no reason to lie about their customer service. no matter what my issue is they come right out and fix it. And if they can't make it that day,I can go by office and they give me the stuff to fix myself AND go step by step showing me what to do. Thank god it's never been anything technical,I went to Memphis city schools,I wouldn't know where to start lol..Anyway,Amanda.Chris and the rest of the crew are the best. They truly do have a customer for life. the rest of the Wi-Fi companies don't stand a chance in that department

In mid-December 2025 I contacted AT&T Business Solutions and spoke with a Business Solutions…read moreSpecialist, James Ebeling. Given my location, Bartlett, TN he recommended AT&T Air Internet Air for Business as AT&T did not have fiber. (C Spire has fantastic fiber) He indicated I would have "Speeds of up to 300 MPS, fast, reliable, and secure internet connectivity w/ best-effort speeds. No overage charges for data, seamless self-setup; just plug and play - only a power outlet is required and powered by the reliable AT&T cellular network. My experience in the first 30 days was great as it was Christmas/New Year's, and business was slow due to holiday. Once business ramped up, mid-January I quickly discovered that the service was highly variable, fast than slow, equipment would disconnect, and I never had enough bandwidth for ZOOM calls. Whole days would pass when I was the only person who could access the internet. I wrote Mr. Ebeling and AT&T Customer Service numerous over three-month period. I went to the AT&T Store and was told to hard-wire my laptop to the 5G Gateway. (Did that) Mr. Ebeling responded by saying that AT&T IT had blocked my messages and he had no opinion as he was in sales. Bottom line. I recently moved to C Spire. Amazing speed and FANTASTIC Customer Service. HOWEVER, AT&T is charging me over $250 for the gateway as I did not remain with them long enough to pay for the equipment. I have documented complaints (emails) to AT&T and their stance is "So Sad, To Bad". If you have any small business larger than a lemon aid stand, DO NOT UNDER ANY CIRCUMSTANCES use AT&T Air for Business. One positive, the AT&T Air gateway System is quick to set up and would be perfect for casual use if you are retired or live by yourself.

att on pinnacle parkway in Covington is the worst service we have ever dealt with. The sales clerk…read morelied and added things that we did not want and the manager backed her up. I wouldn't give them no stars at all. Make sure you know what you are getting if you go to this store. I wouldn't even give them one but it didn't have a 0. Jayden was the sales clerks name