Waited a long time, sales associate obviously did care about his appearance and could not relate to customers. I was very disappointed with the lack of service. He basically said to go on line so we didn't waste his time. read more

I'd give a negative number if that was an option. Not even sure where to start. Poor customer service...agents don't explain options well and are misleading. Will not correct mistakes made by their agents. read more

staff was great, helped me with everything I had questions on. Verizon is the best service possible in my area, others don't provide where I live and Im glad to have an option rather than nothing! glad they go out of there way to cover more square mileage! read more

Yea your bill is only 138$ for each month then why is my next bill 348 for one phone this is ridiculous trying to steal my money with hidden fees to get paid prob more is bs. I've had verizon before and with 5 things it was 240 now with one it's 350$ wth read more

Yesterday at this store location by the mall is the WORST EVER. I have never seen so many workers at Verizon give somone so much shit that it makes the customer feel crappy and have a HUGE panic Attack! They refused to help me and didn't answer any of my questions. I will NEVER go back to this verizon by the mall ever again. So I advise please don't go to this store they are completely RUDE!!!!! read more

I have visited the Verizon store twice now and been told that there are insane wait times. The first time I could understand, the store was very busy. However, I was just in there and there were 2 groups of people waiting. I was told, well, can't help you at all today. We are booked up. I am wondering why I wasn't offered an appointment for this afternoon when I stopped there yesterday. I am in desperate need of a new phone and now can't get in until sometime next weekend. It's ridiculous. If you need an appointment, then they should make that clear and offer one when you stop in. I have had Verizon service for several years and have NEVER needed an appointment to upgrade my phone. read more

The sign on the door, their website, and google all say open at 9. Sadly not open at 9. Calling their number is only helpful if you currently have service with them. Rough initial interaction read more

Verizon only cares about money not the customer or the needs of the customer also because I didn't understand the answer to my question your didn't have to be a jerk about it we have 4 phones and 2 tablets I'm so mad I'm never going back to this store and probably asap going to need to go with a new phone company read more

WTH? Drove to the store yesterday. Got there around 2pm. The sign on the door said open Sunday's from 11am-6pm. The door was locked, lights off and no one was there. Now, I just tried to call on the phone and no one answered. The recording says that customer service representatives are too busy to answer the phone. WHAT A JOKE! Close your business down. I'm calling Verizon corporate now. Whoever manages this store should be fired immediately! read more

Went into buy a new phone. Usually my family goes to a different store, where associated are extremely helpful. We opted to not buy an accessories or other items (which they were very pushy about) and the person helping us quickly turned very rude. In fact, at the end of the transaction portion (associates are supposed to help to set up the phone), he gave us the phone still in the box and told us to "have a nice day". Before we could even figure out what was happening, he had walked away. Super disappointed in this Verizon, as the one I usually go to provides excellent service read more

The phone number (715) 835-7370 just goes to an automated phone tree for store hours, billing, etc.. Don't bother calling if you need help from a real person at the Eau Claire store. It's strange that a phone company won't connect you with a real telephone number. read more

The Oakwood Mall Verizon store is not a place I wish to do business. Needed to return an item, was told I had the opportunity to wait 30 minutes. When I replaced my phone it took nearly 2 hours, which is crazy poor service. Between the attitude of the staff, the waiting and the up-selling I will go their only when I am desperate. FYI Verison, it is not a privilege to do business with you. To top this off after I went back another day I could not return the item anyway. They do not stand behind their products. To be fair they replaced the item that was not working with an upgraded version. Still angry and unhappy. read more

Someone needs to contact me immediately before this goes on blast all over Eau Claire social media. My mom went to your store yesterday and left in tears - she was locked out of her brand new phone and went in for some customer service. The Kid who helped her raised his voice at her and told her there was no way he would help her and that it was her problem to figure out. Please respond with a local number I can call into to handle this as I am away from the city. read more

This store is of no help, years ago tried to get help with A Blackberry, they told me to go home and work with it because i knew more than they did about it, nice customer support. recently I took my Iphone 6 in after an update, unit is locked, they said they could not help, call Apple to correct the problem, how would you do this on a locked phone? i understand they get every bodies problems but as a 10 plus year Verizon customer, I and seriously thinking of changing providers. I get more help online than from this store. read more

I understand the COVID-19, with the face mask and social distancing, but my father stop in for advise and help. He was assign a young man that answered all of his questions with one word answers and was not willing to advise him. He acted as he really did not want to be at work and maybe he should not have been. Customer Service is not great at the Eau Claire, WI store. I originally sent my father in to buy a new phone and he was not willing to help with this. Lost a phone sale. read more

I waited an hour and fifteen minutes for help before leaving today. Every time that I have come to this store, I have been bullied out. I have been with my current phone for a year and a half (junk since week two) and would love to upgrade, but Verizon's oligopolistic mindset will not help me. This store is especially bad out of all of them in my area. read more

This store always has very friendly & helpful people working there. The only thing i don't like is, when i walk in, nobody greets me.. so if i have a quick question, there's nobody to ask. i have to wait a long time for anyone to come ask what i need help with. read more

The Verizon employees have no idea what they're doing and have very bad customer service. They made a mistake on their end which took me FOUR separate trips (over the span of two months because I live 40 minutes away) to solve the issue and receive a refund. The solutions manager didn't even attempt to help me until the end of my fourth time being there. And when I say "help" I mean he wrote ONE SINGLE email and that was it. He never responded to my follow-up emails asking for updates. Overall, WORST company ever. Don't waste your time. After I FINALLY received my refund I switched carriers. read more

Brad Rehfeldt is the manager the Oakwood Mall Drive Verizon in Eau Claire WI and is completely CROOKED in my opinion. I spoke with one of his underlings and he was a parrot of Rehfeldt. Rude, arrogant and unwillinging to help you once they had my money and I had a problem. My problem? I wanted my old phone back after a couple of days within the fourteen day cancellation period and he wouldn't give it back, contrary to what Verizon's corporate employees said was standard policy. They told me that they are to keep my phone on their property for the 14 day cancellation period so the customer can come back and get the phone if they cancel. The above said, I bought a phone and when I went to return it WITHIN THE FOURTEEN DAY RETURN POLICY they wouldn't give my trade-in phone back. They said they don't have it!!! We are taking this fraud to the Attorney General in WI. They are suppose to keep your phone ON HAND for 14 days but they don't. They say they sent it away and you're suppose to take a replacement. Then they said I couldn't get it back period!!! At first they said they would give back ANOTHER PERSONS phone instead of mine but then they said they don't have to give ANYTHING BACK!!! The reason why they hassle you is because they don't want you to cancel out of the contract!!! This Verizon is the worst place of business I've ever been to ever in Eau Claire for 35 years I've lived here. It's a corporate owned Verizon unlike the other Verizon's in Eau Claire. The one on Clairemont Ave I recommend as they are privately owned and very friendly. Yes, if you have a problem you deal with the owner instead of the fascist owned corporate Verizon which is NO HELP when you have a problem. Again, Brad Rehfeldt is the manager at the Oakwood Mall Dr Verizon location and he is completely CROOKED as well as corporate because when I went to them they lied and lied. They said they were going to help and didn't. Long waits on the phone and disconnects to top it off. Incredibly poor service to say the least. TIP: Keep your tradein!!! That way you won't need to buy insurance on your new phone as you'll at least have a back up if you damage your new phone! This is why Verizon desperately wants your old phone! Yes, they want it so you'll feel you'll need insurance and then buy into their EVIL little insurance MONEY MAKING plan. Beware of Verizon in general. Again, if you need to go to Verizon go visit the one on Clairemont Ave Eau Claire as they are friendly and a privately owned store. Ask for the owner Dave. read more