0 Stars This review is for Verizon service and not for the local store. All Verizon service all along the entire Mexico border has been disrupted by Mexico cell towers that are stronger. The phones go to 1x which doesn't allow you to use the internet at all. We noticed this problem when we returned from Arizona. Not only are calls dropped, no cellular data for internet but also NO GPS since it can't get internet. It is really frustrating. The problem has to be settled between the governments which doesn't reassure me. Verizon says the Altán Redes, the Mexican cellular company, is at fault for the disruption and Altán blames Verizon for interfering on the Mexican side. Verizon has helped us try solutions but there really isn't any for us since we use Verizon for half the year somewhere else. They will reduce you to a lower plan but this would affect us when we work out of the area. I would like them to reduce the bill without a change of plan until this problem is solved. read more

Verizon - Storefront - Mobile Phones Near Me - El Centro, California

Martin is da man! I was transferring from ATT to Verizon. I thought it would be a quick 20 minute visit, as I was bringing my own phone. ATT tried to make the transfer as difficult as possible. Martin did all he could from his end, then I had to go to the ATT store two freeway exits away to get the phone unlocked to complete the transfer. Then back to Verizon. There could be up to 48 hours for the transfer to be completed, according to ATT. Martin set everything up so all I had to do is pop in the new SIM card. 24 hours later, I could write and submit this review on my phone, thanks to Martin. read more

Went in to ask questions about Internet service. There was a line ahead of us and took us about 15 minutes to be seen. Once seen the staff went over all our options took extra time to explain everything. We really appreciate the friendliness and patience of the staff. Only downside was the wait. read more

This store is the worst. My boyfriend and I came in on a Monday morning, there were 6 employees inside, there was all standing around, laughing, and gossiping with each other. We waited in there for almost 10 minutes before Oscar finally walked up to us and asked us if we needed help. No, we came in just to hang out. He told him that we wanted to pay off our cell phone and get a new phone. He said the store is unable to help us, we needed to go home and pay over the phone. WTH? 7 employees standing around but you can't help us get a new phone? We then told him that we don't have access to a phone right now because our phone broke, which is why we are here today, he then told us that we can use the tablet at their store to pay for the bill, then he left. Just when we were about to submit the payment, their tablet died. So we had to start over on his phone, put our credit card information in and he told us that it didn't go through, so we had to go to another machine. Yes we entered our credit card into their machine 3 times, without anyone's help. Then we politely asked him if he can help us set up the phone, he said he couldn't. Both my boyfriend and I have been with Verizon for years, and neither one of us have ever encountered any thing remotely like this. We thought maybe no one wanted to help us because of COVID, but again, they had 7 employees "working" in one small store. Verizon corporate needs to check their sales score, and perhaps launch a investigation on why their sales are so low! No one wanted to sell to us nor to help us! They are turning away business! As a former manager of a store I encourage Verizon to have a change in commands and fire whomever that is managing this store. read more

VANESSA for Employee of the Month. I visited the store to trade in my IPhone 8 for the 13. VANESSA took care of everything from transferring my data from phone to phone as well as even installing the screen protector ( I'm horrible at that) and phone case. I was in there monopolizing her time for over an hour and she was top notch. Thank you, VANESSA read more

My senior citizen friend who the ElCentro Ca Verizon store would not help set up her phone, received a refurbished phone from the company. When she attempted to charge the phone so she could call the help line set her up, she found out the phone was getting extremely hot and not charging. The help line person told her that they could not believe the store would not help her. The help person told her to get the phone out of her house. Very dangerous. The whole thing is very disappointing. My friend is still without a working phone. read more

I never take the time to leave any reviews but after experiencing the lack of professionalism from this store... I feel like people should know. Very rude, negative, and useless. Using COVID as an excuse to not do their work. It's not the first time they lack basic customer service skills. read more

OSCAR IS THE BOMB. I always have to spend FOREVER in Verizon. Oscar got us set up with 2 new phones in under 30 minutes. Great service.

Eduardo is one of the rudest carrier specialists I've ever dealt with. As soon as we walked in he had a resting b!tch face and didn't want to help us from the start, most likely because my 20 year old sister looks so young. I asked ONE question and just with that one question he already had a terrible attitude. Didn't feel welcome at all. Would give 0 stars if I could. read more

First the good. Verizon corporate got smart in my area and bought or leased most of the towers from AT&T and others. A bad move by the others who drop calls and have bad, bad service. Verizon's signal is pretty much ubiquitous. Bad things: Verizon's prices! How can anyone afford these guys? They stick you with a 2 year contract then charge and charge and charge for the use of those gigs! As soon as my contract expires I am leaving these over-priced guys, for good. The fact that they do not respect your privacy and hand over all of our information to the government is absolutely disgusting. I am eventually switching to Credo (who use Sprint towers). The staff is friendly (for what they sock you with, they'd better be) but at those champagne prices I expect a few Margaritas while I do business. What a rip-off! read more

Verizon in Von's shopping center has a great knowledgeable staff it's a nice set up clean etc read more

Verizon - Verizon el centro - Mobile Phones Near Me - El Centro, California

Great little Verizon store in El Centro! We went on a Saturday so it was busy... had to wait about 10 minutes until being assisted for internet services. But the guy who looked after us was really nice and helpful! It was a pleasant experience but if you can avoid going on a weekend then I would suggest doing that. read more

Went in to take care of a trade-in which I was told that I'd have to do it myself by getting a shipping label and send out my phones myself. OSCAR from the El Centro branch helped me out and took care of everything himself for me. Made my visit and business there very easy. Thanks for the help sir you get 50 gold stars read more

Avoid them at all costs. I just recently switched from AT&T and I'm encountering a lot of dead spots around the Imperial Valley. 1 bar and terrible speed around the area where Southwest High School is and near Bucklin Park, two areas I frequent. I get about two bars and barely average speed where Target is. I'm very tempted to pay for the rest of my phone and move back to AT&T. The customer service was way better too. I'll give Verizon one positive; in Heber, CA the speed is very high when I'm visiting family there but who the hell cares? read more

Great experience at this verizon. I bought an iPhone 7 plus 128gb for my girl here a couple of days ago. Two days later the iPhone was completely dead. Wouldn't reset, wouldn't respond when plugged in. I took it back to the same sales rep, Tony. man did this guy make my day. He replaced my iPhone with a new one, he waived the $35 dollar restocking fee, gave me and applied a screen protector, and gave me a discount on a phone case. I highly highly recommend Tony, this guy is the real deal. read more

Bad customer service...... won't acknowledge your Presence........ young members of the team don't how Actually phones work!!! read more

Verizon absolutely has the best service in or out of the Imperial Valley and also has an awesome selection of phones from smart phones to basic ones not to mention tablets and wireless Internet devices. When other carriers don't work or have no service I can always rely on my Verizon iPhone to keep me in the social loop. The staff in store on Imperial Ave are friendly and knowledgeable about their products. read more

I am so over our local Verizon store! They are NOT CUSTOMER friendly. I went to the store in El Centro asking for help on Monday, May 22,2017. First of all there were no cars in the parking lot, no customers in the store so I thought great, in and out. All the employees were sitting down, visiting and did not even acknowledge me. I had to ask for help. Then the salesperson said we can't help you. End of story. I hope to never visit that store again. On the other side I would recommend the Verizon store in Alpine. They were so helpful and informative. Alpine is MY new Verizon store!!! read more

Every time I visit this store everyone is smiling and seem truly happy to help me. Great customer service.

Went in to this store because my girlfriend wanted to get two new phones. I decided that I wanted to upgrade also. When I had questions the sales people did minimal to try and answer my questions on the phone I was interested in, because they were not knowledgeable about the product. Instead the sales people said that I could look up the information on their tablet. So I did, and when I had a question about the type of operating software I had asked them to call customer service and speak with someone that had more knowledge. They told me I could call myself. I even told who I believed to be the manager that I was wanting to take a phone home that day so that they could actually do their job. They didn't even help my girlfriend with any questions she had so we left and did not upgrade on the 3 phones. read more