Have had wonderful, amazing experiences at this store in the past. Used to be a go-to! But when…read morewill businesses learn that they lose customers- AND money- if they employ people who are just nasty & hateful right from the get go? Like I KNOW, masked up dude wearing a mask in an empty store (?), that NOBODY likes their job, especially in this economy. I get it. But that doesn't mean you need to take your hate out on a customer who simply walks through the door and says in a friendly manner "Hey, how's it going?" (A friendly customer who has always, always, without fail, generously tipped previous employees of this establishment who were, ya know, basically nice & decent?) SO... if you like being glared at with the most hateful expression ever for 10 seconds before being spoken to like you've just killed their grandma with a lifeless, affectless, "How can I help you?" THIS is your place! For all the masochists out there... So, I tried again... "Hi!!!!" and again was hatefully glared at, followed by "How can I help you?" with the MOST disdainful, ugly tone of voice. As me simply opening the door and walking in was the bane of this person's existence. Yeah, bro, that's a no go. At that point I might or might not have said something rather cheeky and rude in my shocked and appalled state. In hindsight, I wish I would've said something along the lines of "You could 'help' me by treating me as a human being, please." But maybe, I should think positively, and give this biz the benefit of the doubt and some props? Maybe they're employing people on the autism spectrum who can't help they don't follow polite societal norms? If that's the case, then the owner really ought to give workshops on how to interact with the general public for these employees. As for me? I also slave at a job I'm not too fond of, but I would NEVER in a million years dream of taking out my disdain on an innocent customer. So I happily drove to another iPhone store in Eureka where I plopped down $150 for what I needed as there was NO WAY in hell I was going to give this business money after being so atrociously treated. No way.

Am writing this review from Venice Beach-- THAT is how stunning the service here is!!…read more I researched the best tech/phone support in Humboldt for my dear 86 year old firecracker mom who lives in McKinleyville, who has become a texting superstar lol and was distressed to find her older iphone battery dying. Dan is a freaking superstar of both tech acumen and humanity. He was beyond helpful, dedicated, knowledgeable and everything else you could ever hope is there across state to help one's beloved 86 year young madre. We are grateful beyond words for Dan and iExperts. What a gem for Humboldt County. Winner winner chicken dinner for all. Thanks Dan. :)

Both my husband and I have visited IExperts several times. Invariably, the staff is helpful and…read morepolite. Today my husband was in and talked with Mo, who helped him quickly and efficiently with his phone not charging. Any time we have problems with our phones, we'll be taking them to IExperts.

I took my iPhone here to get the cracked screen replaced. The replacement was poorly done and my…read morephone had numerous glitches following the replacement. WARNING TO ALL: They do not replace the water indicator, so when I went to upgrade my phone T-Mobile wouldn't buy my phone back. Apparently this shop is notorious for this. Do NOT recommend coming here. Update 2/28/23: The owner replied to my comment assuming I had the wrong shop. I assure you I do not. (They also have no way to look me up in their system based on my yelp account...) The 1 star stands.

I think the young associate thought he was having fun with me because I'm old. He told me a number…read moreof lies, even contradicting himself at times. I finally told him I'd call the company and find out the truth. Guess what? He was lying to me.

I had them swap devices on one of my lines. The next day I received a new statement and that line…read morewas $15 more than usually. Come to find out they took it upon theirselves to add insurance on that line. I called USCellular because the store in McKinleyville is a third party store and had it removed. They also told me to call their manager and complain. Now I've noticed the IDs and messaging on all 3 devices are messed up. This store is a joke, a bad joke.

Jesse helped me today in the Fortuna, CA office, he was the best!! The help that's been in there…read morefor quite awhile has not been anywhere near as helpful, informative, patient and easy going. In the merger with T-mobile, Jesse made it easy! If you want really good help, go into the Fortuna office and work with Jesse!!

I have been a customer here for several years. Every time I've visited the store everybody is…read morehelpful and pleasant. I even got a call from them telling me that my plan was outdated and they could lower my bill.(which they did) I am impressed with this place and definitely recommend it. Just got a new phone yesterday and I love it. I'm not a "people person "but I always feel comfortable at this store.

Eric is knowledgeable, pays attention to customer needs and he'll find a way out of your tech…read moredilemma!

Support a great local business and help save the planet! Awesome service! Repair it!!! ... don't…read morereplace!! Knowledgeable, quick and fair price. Can't recommend enough!! Thanks for the rapid screen replacement on my Google Pixel 5a! Fixed in 24 hrs and under $300!

Garbage. Online credit card payment systems hardly ever works right, so I have to use the over the…read morephone system or pay in person, at the physical store, both which add on a nice 5.00 "convenience" fee. How that's convenient is beyond me but perhaps it's because, according to the store "manager" I need to listen more and pay better attention, as to how that's any of his concern, I am again, at a loss. Anyway, all time past I've had this issue, either customer service or the store, depending on how the payment was made at the time, has addressed and rectified the situation. This gentleman, who appeared very disturbed and inconvenienced by having to put his phone down to get up and serve a customer, plain flatly refused, claiming his inability to do so even though the problem was on their end and on top of which he was rude, dismissive and insulting. I will be taking my business elsewhere and I'd suggest anyone else not wanting to be ripped off, insulted and treated like crap for the privilege of being lied to and ripped off for cell service that's mediocre at best, do the same.

We've been waiting for two hours in the mall for awhile the associates to come back from "a hour"…read morelunch, with many people waiting and they all say they've been waiting even longer. Would've come back but hoping to catch the associate since every time we come they appear to be on break.... does someone even work here?? Are you even a real business?? What the actual fuck is wrong with this place.

I had US Cellular for a few years before I switched over to another company a few years ago. I…read morecouldn't figure out for the life of me why my bill was getting higher and higher every month. After talking to them numerous times on the phone and in person I found out that there were some weird charges on my bills that I never made as well as those hidden fees that they always say that they don't have. I never made any charges on my account because at the time I could barely afford the bill I had but I needed a phone due to my kids and work. For some reason, my service was also always on roaming which made no sense to me since I didn't ever leave the coverage area. My calls were always dropping. My cell service was just horrible. The last time I went in there I paid my bill then I gave my phone back and told them I wanted to cancel my service with them. A few weeks later I received a bill in the mail that said I owed 1200 dollars. Not sure how that happened since I returned my phone and canceled my service weeks before this bill came. They say that I didn't pay them and it racked up these crazy fees. This went on my credit for a few years until somebody finally paid attention and looked at my proof of payment and took it off of my credit. I will never go back to this company again. They are terrible. Just beware if you do go to us cellular. Good luck.

Drew was nice and helpful, the t mobile store in chico ca and the sales clerk Arizona helped Laura…read moreand Norman Nasise hack my phone while i spent nearly 500$ on it last summer, so greatful to have helpful HONEST SALES CLERKS!

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

This location is always busy but I've been there twice in the last week and was greeted with a…read moresmile. My wife needed to start a business line and we both needed to upgrade our phones. Chris helped us out and we were in and out in just about an hour. Not bad with no appointment and a line out the door (figuratively). Thanks for the help.

Robert is an absolute gem. We collaborated remotely from Los Angeles to fix some technical issues…read morefor my elderly mother-in-law; he not only tackled the problem but went above and beyond. I can't recommend Advanced Tech Solutions enough for anything tech-related in Humboldt County. Many thanks again!

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!

It was time to cut ties with our old carrier, we already had wireless internet with T-Mobile so we…read moredecided to bundle our cel phones to get a discount. Michael G was awesome, helped us get out of our old carrier and upgrade our hardware. He was patient, thorough, and had the knowledge to help us through our decisions. By far the best experience from any cel phone carrier I have ever had. If you dread dealing with these types of adulting decisions, go see Michael G and he will make it a smooth transaction. Thank you.

These guys are friendly, knowledgeable, and super helpful. I switched my family of four from US…read moreCellular to T Mobile and these guys were quick and very helpful; plus they save me more the 100 dollars a month. Later, I went to the the T Mobile store on Broadway b/c customer service told me I had to... but I regretted it. The T-Mobile at Bayshore folks rock, their great!