Dealing with Verizon is always a complicated mess. Their agents are disingenuous -- won't be upfront about any issues that might arise by switching or changing their service. Also downright unethical in getting consumer to subscribe to their home device protection service. When you complain, agents become surly and combative. Response I kept receiving for them not providing a subscribed service is "I'm confused...What would you like me to do?" read more

I'm giving them 1 star because the internet is fast. Their customer service is HORRIBLE!!!! Our internet and cable has been out since 4:58 PM yesterday. It's now 9:45 AM. I am signed up for updates and have not received any. They do not have actual PEOPLE you can talk to at night or on the weekends. You just get the stupid automated system with limited options. I don't know when this happened, but I've had it. The prices have gotten ridiculous and the service can't be any worse. We're done. We're cutting the cord. You SUCK Verizon!!!! read more

Fios is supposed to be a primitive service. Unfortunately it is not. Tonight I am experiencing yet another service interruption. Addrian in customer service (who I reached after only 3 phone calls & 35 minutes w multiple automated wild goode chases)tells me not to worry, service will be restored in 6 hours Time to look into Comcast. read more

After being a Verizon Fios business customer for 2+ years, I was very disappointed that they have zero flexibility with businesses like mine that lost most of their work for this year. After moving out of my office due to COVID, I was hit by a cancellation fee of $650! Even though I still have Verizon Fios account at home, which I'm definitely going to reconsider. Customer service was great and both representatives assisting me were very helpful, but the company itself has zero flexibility in such difficult times. I personally am going to be switching to a different service when I find a new office in 2021. read more

Even though I was greatly impressed by the tech and the service I was too lazy to post this review. Then Comcast knocked out our TV programming that we still had with them for the old folks. We switched because they could not maintain a connection or troubleshoot competently. Price vs speed was tertrible too. After trying to bully us into upgrading our wiring we told them yes, we'd be glad to switch entirely to FiOS. Finely they just hooked their crappy TV service up again and the old timers still don't have to learn to stream for now. I'm sure at some point Comcast will manage to lose the rest of our business since they never stop trying to! read more

I know you're SUPPOSED to hate your "cable company" and ISP, but I have to give Verizon kudos where they are due. I've had less than a day of downtime in 10 years. I get a consistent 150/150 Mb/s on my Internet, and after my 2 year contract expired, they actually gave me an upgraded HD package at a lower cost than my previous bundle (though I did give up some sports and HBO that I never watched.) Most issues I have been able to solve with their automated tools (fixing set top box glitches, etc.) I know it sounds un-American, but I'm more than satisfied with Verizon FIOS. read more

I am writing about the Fios service in Philadelphia. Horrible service. We had Fios installed because they claimed to be the best but the fios box would not reach my whole small house so we had to have another fios box installed which cost us extra. Plus since there were two equipments, we had to connect to a different network depending on if we were in the kitchen vs bedroom. In the last year, we've had to have service 5 times and each time they were trying to fix the service for 3-4 hours. HORRIBLE! Now they are charging me $120 to disconnect the service. DON'T sign up with FIOS!!!!! read more

I have been a customer with Verizon for many years. I recently renewed my TV/Internet contract with them and now I need to change my address. The new location does not offer Verizon FIOS service. Verizon is charging me a $200 early termination fee, despite not being able to continue my service at my new location. I would like the early termiantion fee withdrawn read more

I have had Fios for 15 years. I left Comcast because customer Service did not exist. Every two years the price increases and the speed and service decrease. It took 4 calls and 30 minutes to get a person. I just want solid wifi at a fair price. My first offer was $100 a month increase. ($1200)? Going through 10 minutes of prompts to get where you do not want to go sucks. There service has decreased to the point where I will explore AT&T and Comcast. Sad to have a company you like frustrate you so much. read more

Verizon Fios, I was really tricked by them. I thought I was getting a better cable internet and phone service with a 2 set price. However, it turns out they are no different than any other cable company. After the first year all the programs and prices went up to " regular price". I will not be tricked again. read more

I would never get Verizon again. It has been a horrible experience. Wrong bundle, phone not working, unexpected charges on my bill !

Horrible!! Horrible!!! Been on hold for a hour and 45 minutes. My family tried to watch a movie on demand and it skipped, froze and pixelated. While they struggled to make sense of a movie where they only heard every 3rd or 4th word; I got to sit on hold and listen to their crappy music. They charge too much and suck at customer service. Time to walk away from this money grabbing company!!! read more

If I could give them negative stars, I would. My internet is ALWAYS down. I pay around 60 bucks a month for nothing. The first time they were suppose to come out to fix my internet, they didn't call or knock on my door. They 'fixed' the problem and left. This time (only about a month later) I still have major problems with my internet. I made an appointment between the hours of 9-11. No one showed. I called and the lady told me they would be there between 115-215. I work two jobs and don't have much time to do other things like food shop (anything normal we have to do in life) at normal hours. They wasted my WHOLE day for nothing. I'm canceling and would absolutely NEVER recommend Verizon. The customer service isn't great either. I had one guy hang up on me when I asked for a manager. All the many times I've called, I've only had two amazing people give me awesome customer service, which says a lot because I'm always calling them to complain. Find someone else as your internet provider, you'll be so much happier if you do!!! read more