I want to share my experience so other customers know to carefully review any additional services…read morebeing offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered--a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

Very nice and great price at start of your contract!…read more We got the TV, Internet and phone bundle for $99 / month. With taxes and fees, around $110 / month. Everything was great until the 12 month contract expired. Then everything went "non bundled" pricing and jumped to $170/month. Called but they can not do anything. Asked if we can resign another contract and get that great bundle price - nope. The rep explained that after the contract, the 3 HD boxes for the TV were $15 each per month - I said whoa - after a year you have the gall to charge us for depreciated technology items ?? Said we cancel and they want their TV & Internet boxes back. Geesh! Terrible customer service - terrible attitude - worst utility company to deal with. Now switching to cable.

Why isn't zero an option? No such location. Don't waste…read moreyour time. Operators were not informed enough to tell me there is no such address. I was so infuriated by this supposed location. Fios should be investigated for its half a$$ed business practices. They get you by the short & curlies & flip you the middle finger if you balk. Will cancel my service as soon as my contract is up.

Me and my mom and brother Went in for a trade in to get the iphone 17 pro max, And an associate…read morenamed Rick was extremely helpful and knowledgeable he provided great customer service! He was patient and Very professional!. He helped all three of us to leave with a new phone! Thanks rick

The sales team has no consideration for the client. They do not explain the process correctly and…read morecharge you hidden fees. This store charged $29.99 to do an in store setup that was done at our home!!! Do not come to this store, Verizon is a rip off in West Covina.

I would give negative stars if I could. Beware of fraud committed by Verizon using shady…read moremanipulation of their system to extract extra funds from customers for their profits. Verizon denied my access to my account immediately after I switched my phone service to TMobile. Verizon then reconnected, disconnected, changed plans, reconnected, and disconnected my account, and charged me without any instruction from me. On February 20, 2024, my family and I terminated our services with Verizon and switched to TMobile. The next day, I went to my Verizon account online to see if I still had unfinished business with Verizon. Verizon denied my access. Therefore, I was not able to look at the detailed breakdown on the website and settle any business with Verizon Afterward, I received some confusing DISCONNECT WARNING letters from Verizon, which threatened to permanently disconnect my account if the past due balance was not paid. Since my intention was to disconnect my account, so I did not pay. Yet I continued to receive these DISCONNECT WARNING letters with increasing charges and late fees. Therefore, I paid two bills ($71.69 and $78.50) even though I had no idea how these bills came about. Interestingly, I received more bills with more charges. Subsequently, I contacted Verizon via phone on Thursday, September 5, 2024. The representative, Christina, explained that TMobile never transferred the iPad line over from Verizon to TMobile. TMobile only set up another line for me. She also explained to me that in May, my line was reconnected because I paid and the plan was changed. she also said that in June, the line was disconnected and reconnected! In short, Verizon still sent me a bill, insisting that I have to pay $110.60. I wrote Verizon twice. One on September 21, 2024, with all the detailed twists and turns of the event. Another letter was written on October 5, 2024. What Verizon did was to put a "collection" on my credit card score. That is how Verizon extracted extra money from their customers. They could extract millions of dollars if they extract $80 extra from customers around the country.

Yes, Verizon has high priced services. Fortunately, I am able to get a discount on products and…read moreservices at Verizon. I first came to this store to purchase my iPhone 5 and cell phones for my parents several months ago. When most other stores and vendors were sold out of the new iPhone, this store had one just for me. It might have been because I got one of the more expensive models. Jorge, the sales person, was extremely professional, personable and efficient. He not only hooked me up with my products and services at a discount, he also sold me some great accessories at a discount. Jorge worked with his store manager to make sure I had the best deal available, which included waiving the different fees. Jorge also gave me his personal cell phone number in addition to his manager's number to be available for any future needs. This was incredible customer service. When I had a question about my bill, Jorge was quick to resolve the issue. I appreciated the customer service so much that I returned later to get the iPad mini when it was first released. Again, all I had to do was call Jorge and he made sure he was available to set everything up for me. He made an appointment for me and had everything ready for me when I arrived at the store. I definitely recommend asking for Jorge if you need any products or assistance from Verizon.

I spoke with verizon customer service last november and I told him that My insurance gave me a…read morereplacement for my broken Iphone x but I also went to best buy to have it fixed under warranty. So I told John can I retain the Iphone x that got fixed. and he said yes for a fee of $329.00 and you can have the Iphone you got fixed. When I saw my bill they were charging me $899.99 for the phone. I called verizon and spoke with customer service named Wilson today December 7, 2018 and he told me that "sorry you were given a false information" and I said whatttt... false information and I have to suffer to pay $899.99. what kind of service are you running in your company. So then Wilson told me you have to return the phone and he cannot gurantee if they can lower my monthly bill. i said you know what I'm pissed off already because once I return this phone I have no other phone to use in my job. I will just transfer to another who can give me a better service. I have been loyal to Verizon but this is what I get. A bad customer setvice from people who can give you a false information and which is ok with Verizon Wireless Company. Dont patronize this company because even their employee admitted that they gave a false information. So why do you patronize this company that cannot help you at all and let you suffer without a phone and with no guarantee.

False information by Carlos. Seems like they have different reps each time we come for any…read moreinformation. Bad service!! No help!!!

Had the best service by Javier Alonzo today at Verizon Baldwin Park store to activate my business…read morephone. I had been trying to activate this phone for months over the phone with customer service unsuccessfully. Kept getting transferred to the wrong dept and wasted about 6 different hours and 3 different people's time. Very inefficient. I finally called the Baldwin Park store and got Javier. He patiently listened to my problem and complaints, understood the issue, looked up some info for me and confirmed that he would be able to help me activate the business phone if I went in person. I went to the store right away. Luckily no wait at the time. Javier assisted me right away and successfully activated the business phone in 15 min when I've been struggling with this for almost 3 months!! Javier was professional, knowledgeable, detail-oriented , and took care of the activation swiftly and accurately with low stress. I confirmed the activation by placing a call successfully. Javier was a total lifesaver today cuz I was dreading having to waste another hour or two waiting on the phone for customer service. I can now finally give the activated phone to the employee who's been waiting for months for this phone. Thank you Javier!!! He definitely deserves a promotion and a raise!

I was always a little wary of smaller ISPs, thinking they didn't have the resources to compete with…read morethe big guys, but wow. I am blown away by the customer service we CONSTANTLY receive from Fiber Internet Center. We recently had a project which required us to establish a private connection to another large movie studio for some huge data transfers (think 5TB files). This was extremely time sensitive and could have cost us a lot of money if it wasn't done quickly. I reached out to Fiber Internet Center and it was done within a DAY. Normally these connections take 2-3 weeks for set up, but I told them about the urgency of the project, and the next morning I got an email from Bob saying that it was already done. They go above and beyond, even reaching out to the studio to make sure everything is working on their end as well. I expected to have to do this myself, since most companies wash their hands of the project once their end is done. I really can't thank them enough. Their customer service on top of the fact that they provide us with more than a gigabit of throughput puts these guys way ahead of the game. Our connection has been consistently reliable, and the VERY few times it isn't, I know exactly what's going on, and am never left in the dark. I can't say enough praise about this company and their team members, and I am sincerely grateful to them.

Just called and they ONLY provide major commercial DSL internet service, starting at $100/mo.read more

I don't recommend Boost for nothing, I've been they're customer for over 10 years , on May 23 I…read moredecided to purchase the iPhone 12 pro they never sent me the phone I purchased they sent an iPhone 6S I returned it and they never refunded me my $1423.49 is been 3 months and they dont resolve the issue, this is the way to steal people's money, so desapointed, so frustrated so mad