Very nice and great price at start of your contract!…read more We got the TV, Internet and phone bundle for $99 / month. With taxes and fees, around $110 / month. Everything was great until the 12 month contract expired. Then everything went "non bundled" pricing and jumped to $170/month. Called but they can not do anything. Asked if we can resign another contract and get that great bundle price - nope. The rep explained that after the contract, the 3 HD boxes for the TV were $15 each per month - I said whoa - after a year you have the gall to charge us for depreciated technology items ?? Said we cancel and they want their TV & Internet boxes back. Geesh! Terrible customer service - terrible attitude - worst utility company to deal with. Now switching to cable.

Why isn't zero an option? No such location. Don't waste…read moreyour time. Operators were not informed enough to tell me there is no such address. I was so infuriated by this supposed location. Fios should be investigated for its half a$$ed business practices. They get you by the short & curlies & flip you the middle finger if you balk. Will cancel my service as soon as my contract is up.

i am hoping that the right personnel gets this info…read more My home internet was having a major problem and I had spoken to several on line personnel to help me with was had been a problem for a long time. A young women was given to me, so that I could explain the problem. Wow! she was so patient with me. And trust me I was not in a happy mood! Anyway she was able to get a technician to come to my home to see why I was having so much problem with my internet. Nick G. is his name and he was promptly on the time he was to arrive. He surveyed the situation and took his time and BOOM! HE FIGURED IT OUT WITHIN ABOUT 20 MIN. A great big thank you goes out to this young man! What a professional. He was able to do some testing and also looked at my computer to make sure it was all working well. I have not had a problem since. And again Thank you Nick G and I do hope you get recognized for the work you did for me. Be blessed and have a very Merry Xmas.

I like going to this location because from what I remember it was the store inside the mall and…read moreeveryone's pretty polite. I don't go often maybe 2-3 times a year or less. Usually agents help you even if it's something you can do online. Every time I've spoken with this associate it's "you can do that online" "you can use the machine" Fair if everyone else did it, but no one else from what I've seen does. Now I get it probably focused on sales, but isn't a pipeline built on an actual conversation? I wanted to buy an iPhone17 and add a new line but had to pay off my balance I let her know I only have cash and sends me to the machine again fair but if she knows it doesn't give you cash back maybe it's worth mentioning. Honestly it feels like you waste their time at this point. I wanted to shop here for a watch next month and an upgrade in 2 months but it's fine. 11 years and you can't go inside a store you love for simple help. Probably sound like an old person but SOMETIMES 1-2 times a year it's nice to get help in person. I'll dial 611 like suggested, or go to another store thank you.

I would give negative stars if I could. Beware of fraud committed by Verizon using shady…read moremanipulation of their system to extract extra funds from customers for their profits. Verizon denied my access to my account immediately after I switched my phone service to TMobile. Verizon then reconnected, disconnected, changed plans, reconnected, and disconnected my account, and charged me without any instruction from me. On February 20, 2024, my family and I terminated our services with Verizon and switched to TMobile. The next day, I went to my Verizon account online to see if I still had unfinished business with Verizon. Verizon denied my access. Therefore, I was not able to look at the detailed breakdown on the website and settle any business with Verizon Afterward, I received some confusing DISCONNECT WARNING letters from Verizon, which threatened to permanently disconnect my account if the past due balance was not paid. Since my intention was to disconnect my account, so I did not pay. Yet I continued to receive these DISCONNECT WARNING letters with increasing charges and late fees. Therefore, I paid two bills ($71.69 and $78.50) even though I had no idea how these bills came about. Interestingly, I received more bills with more charges. Subsequently, I contacted Verizon via phone on Thursday, September 5, 2024. The representative, Christina, explained that TMobile never transferred the iPad line over from Verizon to TMobile. TMobile only set up another line for me. She also explained to me that in May, my line was reconnected because I paid and the plan was changed. she also said that in June, the line was disconnected and reconnected! In short, Verizon still sent me a bill, insisting that I have to pay $110.60. I wrote Verizon twice. One on September 21, 2024, with all the detailed twists and turns of the event. Another letter was written on October 5, 2024. What Verizon did was to put a "collection" on my credit card score. That is how Verizon extracted extra money from their customers. They could extract millions of dollars if they extract $80 extra from customers around the country.

Thank you to Issa for all his help. I have been going back and forth for a several months with call…read morecenters and all other locations regarding in accuracies with my bill. I stopped by to this location since it was on my way to work and I was greeted immediately by Issa and the rest of the team. He was able to complete the request with the corporate office regarding all of the issues with my account resulting in a full month paid from billing backpay. Definitely recommend this location over any others and anytime I need anything with Verizon I will be coming here regardless on how out of the way it could be.

I spoke with verizon customer service last november and I told him that My insurance gave me a…read morereplacement for my broken Iphone x but I also went to best buy to have it fixed under warranty. So I told John can I retain the Iphone x that got fixed. and he said yes for a fee of $329.00 and you can have the Iphone you got fixed. When I saw my bill they were charging me $899.99 for the phone. I called verizon and spoke with customer service named Wilson today December 7, 2018 and he told me that "sorry you were given a false information" and I said whatttt... false information and I have to suffer to pay $899.99. what kind of service are you running in your company. So then Wilson told me you have to return the phone and he cannot gurantee if they can lower my monthly bill. i said you know what I'm pissed off already because once I return this phone I have no other phone to use in my job. I will just transfer to another who can give me a better service. I have been loyal to Verizon but this is what I get. A bad customer setvice from people who can give you a false information and which is ok with Verizon Wireless Company. Dont patronize this company because even their employee admitted that they gave a false information. So why do you patronize this company that cannot help you at all and let you suffer without a phone and with no guarantee.

Great customer service thank you Aydeth G You where really…read morehelpful Love my new iPhone 12 Pro Max.

False information by Carlos. Seems like they have different reps each time we come for any…read moreinformation. Bad service!! No help!!!

I was always a little wary of smaller ISPs, thinking they didn't have the resources to compete with…read morethe big guys, but wow. I am blown away by the customer service we CONSTANTLY receive from Fiber Internet Center. We recently had a project which required us to establish a private connection to another large movie studio for some huge data transfers (think 5TB files). This was extremely time sensitive and could have cost us a lot of money if it wasn't done quickly. I reached out to Fiber Internet Center and it was done within a DAY. Normally these connections take 2-3 weeks for set up, but I told them about the urgency of the project, and the next morning I got an email from Bob saying that it was already done. They go above and beyond, even reaching out to the studio to make sure everything is working on their end as well. I expected to have to do this myself, since most companies wash their hands of the project once their end is done. I really can't thank them enough. Their customer service on top of the fact that they provide us with more than a gigabit of throughput puts these guys way ahead of the game. Our connection has been consistently reliable, and the VERY few times it isn't, I know exactly what's going on, and am never left in the dark. I can't say enough praise about this company and their team members, and I am sincerely grateful to them.

Just called and they ONLY provide major commercial DSL internet service, starting at $100/mo.read more