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    Reviews With Photos

    Modem
    Travis P.

    I actually had a seamless and overall good experience here. Only downside is that this place opens at 11 am, later than the other spectrums around the area. I came from the Spectrum from Duarte because I needed to replace my old broken modem and that location did not have any and referred me to come here. If you need modems the West Co location is where to go, they looked like they had a full cage of new ones. Employee took care of me and made me feel good. Solid experience overall.

    Cindy L.

    There's literally only one other customer here and 4 employees. What are the other three doing because they sure aren't on the phone with a customer... Got my ass waiting for 30 minutes.

    Andrea A.

    So I was tagging along with family to have them go from T-Mobile to Spectrum. Walked in, and there was no wait!! Not only was my dad happy that they had the football game playing, but we were assisted by a very professional gentleman by the name of Giancarlo. There was initially one phone being traded in and upgraded. We all know that the process can take some time, and he was absolutely patient and willing to provide all the information we needed. He kindly walked us through the steps and assisted me in making sure my mom decided to upgrade for her own benefit. We're all aware of the brothers and sisters who tend to get into little tiffs about things when it comes to our parents, so that occurred, and I had to walk out at some point. Giancarlo absolute professio al through and through. He was able to give me a round about price on how much it would be to upgrade my mom. She quickly agreed, although she was against it the whole time. Turns out my out of pocket expense was less than I was quoted, so who won't be happy about that. This is a location I would recommend. Especially since, in the end, Giancarlo threw in information to me about the newest Android. My whole family is apple, but he still made sure to give me some insight. This gentleman definitely deserves a raise if possible!!

    Ray M.

    I visited the store on a Thursday night with the intention of upgrading my daughter's cell phone. Upon checking in at the kiosk, I heard my name called within 15 seconds, WOW!! Unbelievable service I met with store specialist Giancarlo Aban who assisted my daughter and I in a timely and very efficient manner. Aban was very knowledgeable, professional, easy going and friendly. Definitely left a good impression of someone who cares about providing great customer service The store itself was very clean, well organized, easy to navigate and inviting. My daughter has a great new phone which was priced just right and is extremely happy. In the end, that's all that really matters Thank you Mr. Aban for a very positive shopping experience

    All day there's outages

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    2 months ago

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    3 months ago

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    26 days ago

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    10 months ago

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    6 months ago

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    3 months ago

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    4 months ago

    Fast service in and out of spectrum within 30 minutes thank you Matthew ! I came in to get a new phone and he helped me soon as I walked in

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    4 months ago

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    2 years ago

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    6 months ago

    Yes. It's a good service. I like the internet speed it's good and I am happy with my service

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    2 years ago

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    6 months ago

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    1 year ago

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    6 months ago

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    8 months ago

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    8 months ago

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    11 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    11 months ago

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    3 years ago

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    1 year ago

    Worst customer service. They are rude and unhelpful. Internet is trash too, starlink take these MFs down

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    1 year ago

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    Review Highlights - Spectrum

    Big shout out to Luis for taking care of my parents and I!

    Mentioned in 6 reviews

    Read more highlights

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    Verify this business for free

    People searched for Internet Service Providers 2,166 times last month within 20 miles of this business.

    Verify this business

    Verizon

    Verizon

    (18 reviews)

    I would give negative stars if I could. Beware of fraud committed by Verizon using shady…read moremanipulation of their system to extract extra funds from customers for their profits. Verizon denied my access to my account immediately after I switched my phone service to TMobile. Verizon then reconnected, disconnected, changed plans, reconnected, and disconnected my account, and charged me without any instruction from me. On February 20, 2024, my family and I terminated our services with Verizon and switched to TMobile. The next day, I went to my Verizon account online to see if I still had unfinished business with Verizon. Verizon denied my access. Therefore, I was not able to look at the detailed breakdown on the website and settle any business with Verizon Afterward, I received some confusing DISCONNECT WARNING letters from Verizon, which threatened to permanently disconnect my account if the past due balance was not paid. Since my intention was to disconnect my account, so I did not pay. Yet I continued to receive these DISCONNECT WARNING letters with increasing charges and late fees. Therefore, I paid two bills ($71.69 and $78.50) even though I had no idea how these bills came about. Interestingly, I received more bills with more charges. Subsequently, I contacted Verizon via phone on Thursday, September 5, 2024. The representative, Christina, explained that TMobile never transferred the iPad line over from Verizon to TMobile. TMobile only set up another line for me. She also explained to me that in May, my line was reconnected because I paid and the plan was changed. she also said that in June, the line was disconnected and reconnected! In short, Verizon still sent me a bill, insisting that I have to pay $110.60. I wrote Verizon twice. One on September 21, 2024, with all the detailed twists and turns of the event. Another letter was written on October 5, 2024. What Verizon did was to put a "collection" on my credit card score. That is how Verizon extracted extra money from their customers. They could extract millions of dollars if they extract $80 extra from customers around the country.

    Thank you to Issa for all his help. I have been going back and forth for a several months with call…read morecenters and all other locations regarding in accuracies with my bill. I stopped by to this location since it was on my way to work and I was greeted immediately by Issa and the rest of the team. He was able to complete the request with the corporate office regarding all of the issues with my account resulting in a full month paid from billing backpay. Definitely recommend this location over any others and anytime I need anything with Verizon I will be coming here regardless on how out of the way it could be.

    Fiber Internet Center - Multiple Paths from Northern to Southern California

    Fiber Internet Center

    (3 reviews)

    Westlake

    I was always a little wary of smaller ISPs, thinking they didn't have the resources to compete with…read morethe big guys, but wow. I am blown away by the customer service we CONSTANTLY receive from Fiber Internet Center. We recently had a project which required us to establish a private connection to another large movie studio for some huge data transfers (think 5TB files). This was extremely time sensitive and could have cost us a lot of money if it wasn't done quickly. I reached out to Fiber Internet Center and it was done within a DAY. Normally these connections take 2-3 weeks for set up, but I told them about the urgency of the project, and the next morning I got an email from Bob saying that it was already done. They go above and beyond, even reaching out to the studio to make sure everything is working on their end as well. I expected to have to do this myself, since most companies wash their hands of the project once their end is done. I really can't thank them enough. Their customer service on top of the fact that they provide us with more than a gigabit of throughput puts these guys way ahead of the game. Our connection has been consistently reliable, and the VERY few times it isn't, I know exactly what's going on, and am never left in the dark. I can't say enough praise about this company and their team members, and I am sincerely grateful to them.

    Just called and they ONLY provide major commercial DSL internet service, starting at $100/mo.read more

    Spectrum - isps - Updated May 2026

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