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    8 years ago

    Helpful 1
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    Verify this business for free

    People searched for Mobile Phones 5,875 times last month within 15 miles of this business.

    Verify this business

    Verizon

    Verizon

    2.4
    (136 reviews)
    $$$

    Crazy upsale prices and shady sales people! Inconsistent with what verizon representative said on…read morethe phone when we called verizon directly to get prices. How is it that the sales rep at the store advised, for trade in of my current Galaxy, my monthly cost would increase some $40 for 36 months! The cost of the Galaxy S25 at store is $1299, and you want me to trade in my phone, plus overpay by giving you more than $1400!? What is the point of the trade in?! Make it make sense! When I informed them the costs the sales rep said over the phone, which was at as low as $8 and as high as $18 (depending on device) for 36 months, he said he didn't see that. Needless to say, go thru verizon directly. The sales rep have a motive to charge you more than is needed. A shady store to say the least. The math aint mathing and it's unfortunate as I am certain that have gotten people to pay more than what the phone is worth buying it upfront.

    I like going to this location because from what I remember it was the store inside the mall and…read moreeveryone's pretty polite. I don't go often maybe 2-3 times a year or less. Usually agents help you even if it's something you can do online. Every time I've spoken with this associate it's "you can do that online" "you can use the machine" Fair if everyone else did it, but no one else from what I've seen does. Now I get it probably focused on sales, but isn't a pipeline built on an actual conversation? I wanted to buy an iPhone17 and add a new line but had to pay off my balance I let her know I only have cash and sends me to the machine again fair but if she knows it doesn't give you cash back maybe it's worth mentioning. Honestly it feels like you waste their time at this point. I wanted to shop here for a watch next month and an upgrade in 2 months but it's fine. 11 years and you can't go inside a store you love for simple help. Probably sound like an old person but SOMETIMES 1-2 times a year it's nice to get help in person. I'll dial 611 like suggested, or go to another store thank you.

    Phone Brokers and Repair with Simple Mobile

    Phone Brokers and Repair with Simple Mobile

    4.2
    (121 reviews)
    $$$

    June 2017 Broken iPhone screen. I called before hand to make sure they had a replacement screen in…read morestock. Sal told me over the phone that it would take about 30 minutes to replace. He was wrong, it only took 15 minutes! And it was $30 cheaper than the Apple Store. I will tell everyone!!! December 19 2017 broken iPhone screen again. Waited maybe 10 minutes. They are always so polite and helpful.

    These guys sold me a phone that didn't work for my provider. I then went to the provider and ask…read moreif I could unlock it. That's when they informed me that the phone was still attached to a payment plan on someone else's account. At the same time I took a phone for repair. They broke the screen, tore up the battery, and damaged some connectors inside. I walked in with a working phone and walked out with my phone In pieces. Thankfully I found a shop that was able to fix all of the damage and get my phone working $305 later. I told the worker SAL about what happened and his response was "I thought my tech knew how to fix phones". I told him what's done is done reimburse me for the damage that was done by the shop. He text me they would Zelle me the refund for the damage. They never send the refund so now I have to waste my time taking him to small claims. It's honestly not worth my time but it's about the principle of saying something will be done and then not doing it. I have the text where he acknowledges damaging it. He says he will get it paid for and he never did so wha was going to be $305 and everyone walks away fine now gets dragged out and fees get added to the small claim. Once I get paid the amount owed to me I will remove this review and go on my merry way.

    Verizon

    Verizon

    1.7
    (18 reviews)

    I would give negative stars if I could. Beware of fraud committed by Verizon using shady…read moremanipulation of their system to extract extra funds from customers for their profits. Verizon denied my access to my account immediately after I switched my phone service to TMobile. Verizon then reconnected, disconnected, changed plans, reconnected, and disconnected my account, and charged me without any instruction from me. On February 20, 2024, my family and I terminated our services with Verizon and switched to TMobile. The next day, I went to my Verizon account online to see if I still had unfinished business with Verizon. Verizon denied my access. Therefore, I was not able to look at the detailed breakdown on the website and settle any business with Verizon Afterward, I received some confusing DISCONNECT WARNING letters from Verizon, which threatened to permanently disconnect my account if the past due balance was not paid. Since my intention was to disconnect my account, so I did not pay. Yet I continued to receive these DISCONNECT WARNING letters with increasing charges and late fees. Therefore, I paid two bills ($71.69 and $78.50) even though I had no idea how these bills came about. Interestingly, I received more bills with more charges. Subsequently, I contacted Verizon via phone on Thursday, September 5, 2024. The representative, Christina, explained that TMobile never transferred the iPad line over from Verizon to TMobile. TMobile only set up another line for me. She also explained to me that in May, my line was reconnected because I paid and the plan was changed. she also said that in June, the line was disconnected and reconnected! In short, Verizon still sent me a bill, insisting that I have to pay $110.60. I wrote Verizon twice. One on September 21, 2024, with all the detailed twists and turns of the event. Another letter was written on October 5, 2024. What Verizon did was to put a "collection" on my credit card score. That is how Verizon extracted extra money from their customers. They could extract millions of dollars if they extract $80 extra from customers around the country.

    Thank you to Issa for all his help. I have been going back and forth for a several months with call…read morecenters and all other locations regarding in accuracies with my bill. I stopped by to this location since it was on my way to work and I was greeted immediately by Issa and the rest of the team. He was able to complete the request with the corporate office regarding all of the issues with my account resulting in a full month paid from billing backpay. Definitely recommend this location over any others and anytime I need anything with Verizon I will be coming here regardless on how out of the way it could be.

    Verizon - mobilephones - Updated August 2026

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