AT&T as a whole is like doing business with the IRS I regret leaving Verizon wireless for them, I…read moredon't know that they would be any better after seven years but I think it's time to take my business somewhere else. I hear straight talk or sprint would be the better place to go

Made a YELP account just to write a review about the Gillette AT&T representative, Rick, who helped…read moreus today. Over the years we've had to switch back and forth from different phone providers and it's always a hassle. Rick made everything pleasant and it was a smooth transition switching to AT&T. We are happy with our monthly rate as well. We left the store happy and pleasantly surprised! Thank you Rick! AT&T, give this man a raise!

Liz is the best. She calls when we need to renew our plan and is overall, a great at customer…read moreservice, troubleshooting, helping to select new products and accessories, and finding the best value for our limited budget. I will pick ACS over any of the major plans any day. I switched to ACS from Verizon five years ago and have no intention of ever going back! Thanks again, Liz of Newcastle, WY. You are the best. :) Renee

We had internet router go out and Scott from Gillette…read moretechnician came out as soon as he could and fixed in a timely matter he made sure it was Right and we were Happy and didn't mind our pets thank you Scott all to you we enjoyed your company and your professionalism!!

Very unethical company! I inherited their business alarm system when bought my business. Every…read moretime I needed to change an employee code, they charged me at least 1/4 hour @ $100, but if they took a little longer, they charged me whatever they wanted (up to $100 to spend a few minutes to update 3-4 codes). I was ready to dump them, when they got one of my employees to authorize them to come onsite due to a communication problem. We are an hour away, so they charged $100 to drive here, $100 per hour for troubleshooting, and then $100 to drive back. The tech was onsite less than an hour. They billed me for 5 hours and I received a $530 invoice!!!! When I complained, they were all obnoxious like I was at their mercy whether they would discuss with the owner if they would bestow upon me any reduction to their overcharges. In the end they just told me to go pound sand. I demanded documentation of technician hours and they were not sure if they had anything or whether the owner would allow them to release it. Wow, I thought when you bill by the hour you have to justify and document your time, especially at $100 per hour! As of this posting date they still have not provided any justification for their billing. And they also informed me that they bill in increments of 1 hour, so if they spend 1 hour and 5 minutes at your site, it will be $200!! How many times do you think the techs drag out an extra 5-10 minutes close to an end of an hour to bill another $100?? All...the...time. Stay away!!! And if you are with them, find someone else or pray that you never have a service problem, or you will probably be billed $200-$500 for them to come out to fix it, whether it is your fault or not! And if you call to complain, be prepared for a bunch of condescending princesses telling you tough sh*t!

They have always done right by me. I have a home security system and there techs have always been…read moregreat!