No one is there. Every time I swing by there is a sign in the door saying they are at lunch…read more Today, I arrived around 2:20 and it says they will return at 3:45. Previous days I stopped by and a sign is on the door. While I can manage my account online, I much prefer going in person. I have paid off my current device and am potentially a "free" customer to find an alternative plan. Am greatly considering it if there isn't any customer service available in town during normal hours. I get advertising for devices all the time from competitors. Guess I'll go see if they are currently open... ‍

Fast service, kind and knowledgeable staff! Most stores don't want to take the time to help you,…read morebut these people do.

Too expensive for the quality of service you receive, cost has doubled in the last few years and…read morenow they are implementing overage charges. Not smart when your competitors don't. Currently looking into alternative internet options to change before new policies in place. It already costs too much and speeds never meet expectation. You pay for a range of speed and it regularly is at the low end of the speed. There is lag during gaming and occasionally video quality is reduced. Customer service online is only beneficial if you can actually log in. Customer service over the phone is not helpful redirecting to their website (which I don't have access to). Not worth the money. Customer service (in person office hours don't work with my work schedule) online/phone are remote workers who are limited to the script they follow and they don't really listen. I don't understand raising rates anyway... if they are redirecting everything to the site or app or outsourced agents ... their cost to run internet doesn't increase based on usage ... maintenance is similar across the board. Once set up, do they rarely need to do any tech work unless their is an issue with the cable. Once their infrastructure is established, overhead should not be so much. I'm sure it's because they lose so much with everyone going to streaming instead of tv. But that is the reality of the market. People don't want to pay for cable when there are only a few channels they'd actually watch. People have been asking for choice when it comes to cable since before streaming was big. Also, if I'm calling your office to express concern about price increases ... what would you offer additions to a service I am already concerned about affording? Additions that would more than double the price.

Wow you amazing with dropping our upload speeds to 10mpbs when we pay for 100 up and 1gig down and…read morewe dont even get the download. but you guys also think 700+ ping is not an issue so i hope you enjoy your low ratings and backed up payments. FIX YOUR EQUIPMENT AT LEAST A LITTLE BIT. Unacceptable disservice. BEWARE! ! ! Clown company Top end router and modem not good enough? Why is the 1gbps (non fibre because that's too fancy for our hillbilly area) is consistently 1mbps? Nice to have .01% of what you pay for. Perhaps Mediacum should update their 20 year old boxes that attempt to run at speeds faster than dsl. Technicians gawk is awe of our equipment and are befuddled by how our connection is faulty despite having sufficient hardware. It is not our end Modem just goes, where's Mediacom. Anybody home? Oh no? You guys are always going in and out for signal because for the last 12 years we've somehow been at a magical "end of line" ??? Wtf does that mean bro give someone else shitternet that's not how a service you pay for works Is two different AX72 TPlink routers that change nothing with the issue not good enough? An eero is 1/16 the power and capabilities of my current router and 1/32 when you have the tplinks... Curious how weather messes with cables so much. It's almost as if Mediacom doesn't know where their broken cables are. Squirrels are goofy. I would suggest fixing this before a fcc agent needs to say hello to your offices however. Their services are so bad yelp considers me in san francisco? I lived in hutch my whole live, i only got out of MN once lol. Insanity

Customer service thus far is fine however they price gouge worse than Comcast which I didnt think…read morewas possible. 79 bucks for just 55Mbps... Wow I have yet to see how the speeds or service is because I havnt moved into my home as of yet. But as soon as another player steps up in town I will be switching service... Come on Fiber!

This is the worst company to deal with. They use bait and switch tactics and are impossible to deal…read morewith. They called my residential number a business and refused to let me transfer my number to Mediacom. They also charge twice as much for the same service from Mediacom. They were rude to me on the phone making accusations toward me and treated me poorly. DO NOT USE THIS COMPANY!!!!!!

I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

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