ABella and Chris were great. I had to update my service and add gigabytes and they helped me update my plan and educated me on pre-paying for my account to save money. Excellent customer service! read more

This is by far the best Verizon store I've ever been in and everybody here is super friendly and helpful, particularly Bella, Nye, and chris. The store manager has assembled a tremendous team of very helpful, friendly positive staff and I strongly recommend if you have any issues in your anywhere near the neighborhood or even if you're not near the neighborhood it's worth it to come here to either buy a new phone or equipment or replacement or whatever. read more

Verizon - Great staff!!! - Mobile Phones Near Me - Kailua, Hawaii

If I could rate them a Zero I would. Took my son in to pick up a iPhone 16 phone. He needed a screen protector so the representative offered him one that was $50. He verbatim said that if it brakes just bring it in and they will replace it for free. Mind you I could have got 3 from amazon for $10. A few days later I went back to the store to replace it cause it was shattered, and they told me I had to pay for shipping which would be $20-$30. What a total scam. read more

Young was an amazing help to my husband and I and helped us with an early upgrade, identified a way to decrease our phone bill and helped us save on our Disney+, Netflix, Hulu and Max subscriptions all the while juggling a bunch of walk-in's on a busy Sunday. He even helped me pick out a new phone case and screen protector and put it on for me. Mahalo Young! read more

Best experience I've had from a phone carrier. Ezekiel "EZ" was the main person helping me, but everyone in the store was very helpful and courteous to everyone who came in. Ezekiel made sure to fully explain everything and how to pick the best plan for my needs with all the appropriate discounts. I ended up saving a bunch of money with the bundles he suggested. Highly recommend. read more

Beware what you're signing. I broke my phone and walked in just wanting a new phone and to buy it out right. I was on my lunch break so I was in a rush which was my mistake. The salesman changed my family plan with out my knowledge and now we're stuck. My fault again but just watch out for the shady sh!t they pull read more

My family has been with Verizon as long as I can remember and our experience at the Kailua store was our best EVER! Kainoa took amazing care of our whole family. He made sure that three different generations had their questions answered and issues resolved. My family lives on the mainland and jokes that we need to fly out just to see Kainoa if we need Verizon help in the future! Thank you Kainoa we are so grateful for your help! read more

So frustrated and disappointed. We switched over a carrier to Verizon using this Kailua store, and while everyone was very nice in the store, the follow-through has been horrible. We were given temporary numbers and supposed to have a permanent numbers ported over but it did not happen. I've reached out multiple times with no avail for any help. There's been no follow through and I'm just so incredibly disappointed. read more

This GREAT rating is dedicated to Kainoa Stant (sorry about spelling!). I had some challenges with an equipment return not be credited back to my account, and he went over and above to ensure you my issue was resolved. I would 100% recommend him, and will do all of my future business with him directly. He was friendly, caring, and most importantly followed and drove my issue to resolution. I was ready to walk away from Verizon after 17+ years...and he is 100% the reason why I stayed. I highly recommend him, and both his knowledge and customer service read more

I never thought I'd write a review for a wireless retail store but after an exceptional experience...here goes! I went in to replace my husband's iPhone which was eligible for an upgrade, but without my husband there to select the best phone & plan, I was left with many questions. The customer service, patience, knowledge & attention to detail I was provided with was something rarely experienced in today's day & age. The two associates were so helpful in explaining different options and went above &beyond to ensure that I was happy with my selection. The store is well kept, clean and they have a great selection of wireless accessories. I will most certainly continue shopping at this location and have already referred a number of friends & neighbors! read more

When I needed help the most with an iPhone challenge, I was blessed to find this Verizon store in Kailua. Brandon and Chris were very professional and helpful in dealing with my problems. Despite my lack of tech knowledge in trying to explain the issues, they were courteous and patient with me. If you ever felt that all Verizon stores and employees were the same in just pushing sales and products, come to this store and be refreshed. read more

The customer service i received today was hands down the best i have ever received period. Brandon-the manager- was quick to identify the best solution for my situation and got me the best deal on a new iPhone quick and painless. I run a small business here on Oahu and I cannot operate without a phone, my old phone had been inoperable for about 5 days and even Apple failed to help me. This store is right behind my house and I will continue to be a forever customer thanks to Brandon and Jordan ! Thank you so so so much Marissa read more

This review is based on how my grandpa was treated today. It saddens me that I live in the mainland and my grandpa is back on the islands and it's hard to help him with electronics or make sure people don't try to take advantage of him with trying to sell him stuff he wouldn't need nor use from so far away. My grandpa had his phone for 5-6years prior to upgrading to an iPhone 11 on Saturday from the Pearlridge Verizon store, which is where he received the WORST CUSTOMER SERVICE. So, I advised him to go to a different Verizon and I hoped they'd be more considerate and kind. Which brought him to Kailua today. He, didn't get the ladies name but when I called their customer service call center Marcus told me by pulling up my grandpa's account it must have been a "Kim", after telling him that I was told there were only two employees working a man and a woman. My grandpa left this store today feeling confident and very happy with the service he received. She (Kim) helped him get into his Facebook, add his contacts, help him Understand how much his bill would be each month, gave him a few tips and was so generously friendly and informative. For the past two days of having his new phone - he wanted to give it back and was so frustrated and unhappy until today. So, I Thank you to this location for being amazingly diligent and answering all the questions my grandpa had concerns about. read more

If you were to have ANY questions at all, talk to young You feel at a standpoint in deciding phones, talk to young Ma go to Verizon braddah read more

Very friendly and quick for my problem with reception in Lanakai. I had to go back and they remembered my son and I. Very good and friendly serve with Blake, I believe his name is!! Best Verizon encounter I've had. Much exceeds california Stores! read more

A big Mahola to Brandon! Purchased a new phone online for my broken iPhone. Spent so much time trying to get cell service turned on (was on the phone w/Verizon customer service beforehand and it was so frustrating). In short, I needed cell service to get a pin from Verizon to unlock and activate my phone. No one from Verizon customer service (including technical service) was able to help and understand my dilemma. Brandon took action and problem solved to get my cell service and new phone activated. Verizon and the Kailua store are lucky to have him -- he deserves a pay raise! Mucho Mahola, Brandon! read more

Didn't know there was a Verizon store in Kailua so I decided to go there for a transfer from phone to new phone. Brandon is great! He's very helpful and knows his stuff! This place is a gem. read more

Showed up here with no appointment. I feel bad for not remembering the gentleman's name who helped me but he was outstanding. He was working alone on a Sunday and helped three customers at the same time. A customer was on hold with the corporate office so he effectively uses his time to help others. A phone maybe we waiting to restart so he'll use his spare time to help another customer. What a balancing act but he does with a positive attitude. Amazing customer service! read more

I bought my new Pixel 2XL just under a month ago back in California. I purchased the go advantage screen protector package which isn't a bad deal. If your screen protector breaks or pops off or a scratched you can have it replaced for the lifetime of your phone. Mine popped off somewhere at the airport during my recent move to Hawaii. I called corporate and they directed me to this store in Kailua for a replacement. I brought all my receipts and paperwork as proof that I had purchased the package, ready for a long arduous argument because that's what happens every time you go in to a Verizon store. They basically make you pull out birth certificates marriage licenses and certificates death certificates you name it just to prove you purchased something... Then it's usually a two-hour wait and by the time a rep gets to you they're assholes! But luckily, not here at Go Wireless-Kailua! Brandon, the store manager, took care of me right away as soon as I told him about the screen protector. I pulled out all my contracts, receipts, etc. But he waved me off & proceeded to install a new protector! No arguments, no teeth pulling...just amazing good old fashioned great customer service.... something that Verizon corporate stores seem to have lost years ago. Then he noticed my case and asked if I had registered it and I said I don't think I did so he told me to call the Go Wireless corporate and register it so that if anything happens to my phone they will pay for it to be fixed! Who does that? Verizon store certainly wouldn't have told me that because they don't want to pay for anything even though that is part of their contract! When I had called Go Wireless is customer service call center, I had also received the best customer service. I am so impressed with Go Wireless that I will never go to a corporate Verizon store again! these guys weren't busy, they were willing to help, they were friendly and professional and I was out within 5 minutes! Brandon was top notch & so is his store! I highly recommend you purchased your phones through Go Wireless as you will get the best customer service and you won't have to prove that you're a human being to get that! So glad there's a Go Wireless in my town where I live and I never have to seek out a Verizon store again. BTW, they aren't a "fake" Verizon store. They are a bona fide authorized Verizon retailer... But better than the corporate Verizon store! read more

Excellent, Friendly and Efficient Customer Service. Brandon, Kainoa and the Team are customer oriented and I will go to this Verizon location again. Mahalo! read more

The manager, I believe his name was Brandon, helped me activate my Google pixel. I didn't buy it at that store and he activated it for free with great costumer service even though it didn't benefit him to help. It took a solid 15-20 minutes to activate. He even let me borrow his personal adapter piece in order to get contacts off my old phone. During that time he also found charges to my account that shouldn't have been there from where I originally purchased the phone. The other Verizon store OVER charged me $60. Wouldn't have caught that myself. Mahalo read more

I want to thank both mckayla and kainoa for the great service and caring help. Mary from minnesota

Great folks! Extremely helpful friendly and informative! Best Verizon store I've been to in the four stages that I've lived in!

I had an amazing customer experience with Alex! I had to get a new phone because my phone broke from water damage. My brother is the owner of the account and I had to get ahold of him to know the passcode to our account. She was very patient with me as I had to figure out different ways to get ahold of him without having a phone. She was a great problem-solver and helped me think of ways to get ahold of him. We finally did and she made the process go very smoothly of getting a new phone. She was very personable and nice to talk to. She was also very efficient with her time and multi-tasking to help other customers. This Verizon office even has a waterproof machine so I was able to get my phone waterproofed for only $10. She made a stressful situation more peaceful and assuring. I wish I always had someone like Alex to go to for my phone needs! Thank you! Couldn't recommend more! read more

Shot out to... MR. YOUNG! Everytime I visit the Go Wireless store in Kailua Mr. YOUNG greets me with a friendly smile. He's fast & communicates well with customers. He is greatly appreciated I give him 2 thumbs up! Employees like Mr. YOUNG makes going to GoWireless worth the drive! Keep up the good work & keep on smiling! read more

Kainoa was awesome this morning. He was friendly and helpful in explaining the differences in products available for my needs; he's an example of excellent customer service and should be commended by his employer. I tried calling prior to get an appointment to put a screen saver on my phone, but was unable to reach an employee. Also my mom was with me and he answered all of her questions and cleaned her phone, too. He goes above and beyond read more

Weekend guy is incompetent and lacks experience at customer service. If you want to get phone at this place avoid it. Or be ready to wait 1 hr before being attended read more

I'm here with my friend. His Note 9 got water in it and we stopped in to see if he could get a new phone... we got helped by the assisstant manager, Young, and he was absolutely awesome! He hooked my friend up as much as he could and my friend got an awesome deal. Young helped him find the phone and plan to fit his social media needs... overall we spent over an hour here and Young was very patient, understanding, and extremely helpful... in addition to his help he was also very funny and made this experience very enjoyable!!! read more

If I could give this location zero, or even negative, stars...I would. After calling them repeatedly and going to the location and even talking to the MANAGER on every one of the occasions, we are still owed $300 by this company. I call corporate and they tell me that I have to take it up with that specific location. I have been being told by this locations manager Steven, that I will have the $300 refunded into my account in "3-5 business days" for over a month now. Today when I looked at my checking account i found out that this Go Wireless location has charged me an additional $200 today, FOR NO REASON! And WITHOUT PERMISSION from my husband or I. When asked what the charge was for THEY DIDN'T HAVE AN ANSWER! I told them to refund the money, release it, whatever....I was told there is nothing that they can do about it at this time. WTF. WORST EVERYTHING. Now this location owes me $500. I am afraid to even put any money in my checking account since these thieves will charge my account at apparently any given time without consent, permission, or even the debit card present. Save yourself and do not ever go here. I have already contacted the better business bureau as well as their corporate office in light of this new event, I have contacted Verizon Wireless themselves since they are affiliated (and informed them they should not be in business with such an awful corporation), I also plan to speak to a legal office tomorrow morning on the matter because this is more than unacceptable. read more

Hands down best Verizon experience ever!! Thank you so much Brandon! I have a business account and it's been nothing but a pain to deal with so far. But came in... Brandon handled everything... fast, easy and awesome. I will be driving from town to come to this Verizon from now on. Thank you!! Heather (your needy townie customer) read more

If there was a way I could put a negative stars I would. I was with my family member getting there phone fixed and over hear next to me a customer ask for help due to their phone being broken and wanting a simple phone for just the time being until they are able to get it fixed. The representative stated that he was unable to help him due to not knowing the 4 digit code. I do believe there are alternative ways to verify an account. After the customer was upset and had no way of contacting their family to let them know what happened they left. The representative continued to help another costumer and basically talk shit about the previous customer. I have worked in stressful situations before and I know for a fact no matter how upset you are you are supposed to keep your composure. Besides him being rude he was being verbally aggressive towards people when they walked in. Never have I experienced such bad customer service. Will not be coming back here! read more

After two unpleasant visits in two days to a corporate Verizon Wireless store (the same store both days), I was thinking of switching to Sprint, but thought I would try this GoWireless store before making that move. I was cheerfully greeted by Raelene and she helped me buy a new iPhone 7. She was knowledgeable, efficient, helpful, respectful, patient and kind. What a contrast to the corporate store! My husband and I really appreciated her excellent customer service we're very happy to have found this store and Raelene. She will be our go-to wireless person! read more

Twice now, they were ZERO help to both issues I've been having. Trying to exchange a charger that was GUARANTEED satisfaction, and that it would get swapped out if it ever fails to work. (Lifetime guarantee) Ben was beyond frustrating to work with. Does not care about costumer service and was beyond rude. Offered no resources or solutions. Then when we mentioned we have issues with the plan, he displayed laziness and lack of initiative to assist us AT ALL. Wrote down the costumer help line, which we already tried since he didn't want to do any work that day. (In regards to the charger issue) Once I called costumer help, they offered to speak to them so they could pay for the swap so the store didn't lose money. After REFUSING to speak to them, The store manager couldn't rush me out faster with a half way fix so I could be barely satisfied with the half as long different charger. Beyond disappointed in the store, and they way to offered NO help to the issues I was having. I will never return. UPDATE: The store Manager Jason was more than apologetic in regards to the situation, and did more than enough to assure me that his store will not have more experiences like the one I had. His professionalism and courtesy made me feel better about what had happened, and with the individual being held accountable makes me want to recommend this store. He clearly felt disappointed, and want to make it clear that his store is ran differently than what was displayed. read more

Awesome experience at this Verizon location! My phone broke the same day and needed a new phone asap. Brandon was helpful as heckkkk helping my husband and I through the process. I was switching over from Tmobile and wanted to keep the same phone number, no problem! He got tmobile on the phone right away and helped me cancel my account with them. He went over all the plans and helped us get the best plan to help us save some $$$. He was nice enough to get the phone case that I wanted sent over to the Kailua location & said he would call us for pick up! It was overall a great experience, him and my husband also had some great conversations haha! It was kind of a long process but he was really patient, thorough, and friendly!!! Will come here again for sure :) read more

My first Verizon experience with Chris Lennon's help was a breeze. I recently switched from another provider to verizon and also went from a droid to an iphone. I had many questions and Chris answered all my questions and explained everything thoroughly! He also suggested additional services verizon provided along with which plan fits me best. Great customer service as well as being professional and informative. Highly recommend Verizon and Chris Lennon's services. read more

This store was taken over by new management it's awesome. Brandon is an incredible person and super helpful with anything you may need. I had my phone stolen recently and he went above and beyond to help out with steps I needed to take and helped me get my new one up and running quickly and efficiently. He has a great attitude and is so welcoming and helpful to anyone who needs it. I will always come back into this store for anything I may need!! read more

I had an awesome experience working with Brandon Ching today with buying a new phone . His expertise and knowledge of my new phone helped me so much! He explained thoroughly and helped me throughout the whole process. He's my go to Verizon Guy! Thank You So Much Brandon!!! read more

I went today October 9 2020, to upgrade my phone and the clerk name Brandon was very helpful. Great customer service, great attitude and I highly recommend to go over there the next time read more

This was THE BEST experience Ive/Weve ever had with a cellular phone device company. We had already switched from ATT, because Verizon has more bands across Oahu, so now reception hits everywhere compared to ATT, where believe it or not, we couldnt use our cell phones at home, at all! No reception. Anyways, so todays event tops any experience weve ever had with any company. My husbands phone case wouldnt close. We expected a looong drawn out 'sell' on why we needed this and that to address it. It was completely the opposite. The battery had swollen such that the phone case popped open, etc, etc.. lots of problems thus started occuring. We werent forced into a new phone. Suggestions were offered, which we accepted (mind you, we do go elsewhere for 2nd opinions on our phones. Fear of being ripped off) but Brandon, our sales tech was soo thorough and able to answer OUR questions to OUR satisfaction that we immediately bought a new phone... ATT lost my data on prior phone upgrades, several times. Brandon went through the whole phone to assure ALL the data transferred. My husband, (who hates this kind of stuff) was getting into it. Hubby asked questions, and we understood the answers. We werent being taken and we knew it because of past experiences with various companies suckering us. Brandon was sooo patient, showed us everything we needed to know. Enlightened us on soo many things no one has told us before that has cost us big bucks in the past.. You want a good deal, fair shake, OMG, Verizon Kailua is where to go. We left feeling ready to use the phone securely, no glitches, and didnt cost us an arm and a leg. We ARE VERY HAPPY with Brandon and Verizon Kailua.. read more

I had questions about activating a new iPhone for my wife and Bobby was more than helpful in activating the new phone and filling me in on newer Apple technology so I can more effectively utilize my electronics. Quality experience. read more