Walked into O'Reilly's the manager helped me out,needed a passenger car battery, he was busy with paperwork & Stan got my car information, rang me up & proceeded to my car in front of the store & exchanged the batteries. He was fast & efficient & I was back on the road within 15-20 minutes! Great customer service from O'Reilly's staff! Napa Auto Parts down the street does not do Battery installs& they tried to send me to a local shop up the street. More money$. Go to O'Reilly's you'll be glad you did! read more

LOST A STAR CAUS' rudeness these days for ?? reasons, impatient cashier giving a kupuna in front of me a hard time--WHY?? Always was good in the recent past? Hope this gets fixed! Bad Apple Employee that hates his job? Dunno. read more

Amazing group of employees at Kaneohe store. Very helpful Highly recommend My car battery died. When I went to the store they had the right battery for my Subaru Outback And was kind enough to install and discard the old non working battery read more

My car wouldn't start on a Sunday while I was in Kaneohe, although my 5 year battery that was not even 3 years old yet was under warranty at Toyota, but they don't open on Sunday! plus i need to get to work Monday morning, My dad suggested I call Oreillys down the street and we jump started my car and drove straight there. They are right next door to the Kaneohe Safeway. A nice employee named Tony came out right away to test my car battery and concluded that indeed my car battery was dead, he helped me pick out a new battery, had the new battery installed, tested my alternator as well to make me feel more at ease and i was in and out of there in 15 minutes. Like wow, where else can you be in and out in 15 minutes to replace a car battery. They'll also walk to wherever your car is parked in the parking lot. What amazing service and i'm so glad i went here! read more

Itʻs night. Super excited to have just bought our favorite ice cream to take home and enjoy. Get into our vehicle and she wonʻt start. Over and over again we try. Nothing.... In the meanwhile our ice cream is melting... THANKFULLY OʻReilly Auto Parts is nearby, like RIGHT NEXT to the Safeway where we purchased said ice cream. And they were still open!!! One of the reps, Jacob, from OʻReilly helped us first and then reached out to his amazing Manager Alex who brought his magical device and tools to assist us. His professionalism, knowledge, kindness and patience saved us from what could have been a very sad Saturday night. Within 15 minutes he had us up and running! And we are so grateful for his kokua and really, his kindness! We didnʻt get to enjoy our ice cream since we returned it as soon as we knew it was going to be a bit of time til we could get underway...but most importantly, we enjoyed and knowing that Kāneʻohe is super duper blessed to have itʻs own OʻReilly Auto Parts store. This is not the first time that OʻReilly has helped me or my ʻohana! I absolutely recommend this shop!!! MAHALO, Alex, Jacob and the staff of OʻReilly Auto Parts KĀNEʻOHE!!! read more

O'Reilly Auto Parts - Like a CHAMP! Alex from OʻReilly got us up and running!!! MAHALO NUI LOA!!! HEʻs da best!!!! - Auto Parts & Supplies Near Me - Kaneohe, Hawaii

This place has always served me right, sometimes there's this one grumpy guy i forget his name but even he is extremely helpful, I especially want to highlight Carey Mathis And Jennifer They helped me the most with buying and returning parts for my new to me 2014 Nissan frontier. I hope they read this and the owner too so they can give them raises!! read more

The staff are very friendly, knowledgeable, able and ready from the minute you walk in! I love the fact that they assisted me in getting the proper wipers for my car and even put them in grata. Also when I exchanged the battery for my engine it was like getting a brand new car! Definitely a great place for all your automotive stuff. read more

This is my go-to when I need parts or help with my vehicle, and has been for a few years now. O'reilly's employees are very helpful and knowledgeable. If I need a part they don't have at their location, they will locate it at any one of their other stores and have it transported to my local store for pick-up within 1x-3x days. If they did not have what I was looking for, they will actually go the extra mile and suggest other competitors they know will have what I'm looking for. That to me is top-notch customer service! Ensuring no matter what, the customer is cared for, and that's why I always come back to O'Reilly. I know if they do not have the part I need, they will at least help me find it elsewhere. This is why I choose O'Reilly's as my auto parts store. You guys rock... read more

Kiana is supa awesome very helpful. I needed to get battery for my car key. In and out one second with my problem. Da bestest customer service thank you made my day! Aloha Kiana! read more

i lovvveeeeeeeeeeee the employees here!!! Every time i've come here, i've always had an extremely kind and patient employee help me out! extremely lucky and blessed to have yall!! read more

Every time I go in, the staff is always nice and knowledgeable. I buy most of my parts from here because of the price. Today, I bought windshield wipers. Shawn helped me get the right ones and then asked if I needed help installing them. I was super stoked as my Dad is off island. What can I say.. I'm a Daddy's girl. He Fixes my car and all but I gotta help. Anyway... Shawn was nice and we chatted. I was very appreciative of him changing it for me, since I'm lazy and it would take me longer than him to do. Mahalo Mahalo Shawn read more

Big mahalo nui loa to Mr Howard for his exceptional customer service and patient assistance with me as I experienced an inopportune battery failure. He walked me through the different options, helped me select the most reliable battery for my budget, and graciously answered all my dumb, pesky questions with incredible aloha. Following his suggestions and hints I was able to replace the battery, and turn in the dead one for recycling core credit within record time and with minutes to spare before sunset (nothing like racing against the waning afternoon winter sun) I've always done business here at least for the last 10 years and I'm always impressed with the quality of service. Never wrote a review for this store before but after Mr Howard's world class customer service today I decided it was fitting to do so now. 5 stars all around. Highly recommended. Mahalo for reading my review. read more

Great Customer Service! Easy to talk to & they really try to help with whatever you need! Big Mahalo to O'Reilly!

We came in to O'Reilly's in Kaneohe because our check engine light came on. We were assisted first by Bryan who really helped us out by running the (free) diagnostic reading that they offer. From there, we found the problem and Johnny B. Got us the right parts that we needed to do the job. We were able to fix it right away and goodbye, check engine light Its people like Bryan and Johnny B. That keeps us coming to O'Reilly's over other competitors. Their professionalism and utmost customer service should be recognized. Thank you, O'Reilly's, Kaneohe read more

Initial impression was not very good. I needed wipers and know how to check for the size myself, but usually an employee asks if you need help. I couldn't decide which brand of wiper and was probably standing near the wipers for 20 min before the manager asked if I needed help. He was the only one working at the time and was helping someone else when I first walked in. He said he couldn't help install my wipers since he was the only one working, so I asked him when I could return to have my wipers installed and my battery checked. Later, Shawn checked my battery, starter and alternator. He also installed my wipers and was very nice. He also closed the hood of the car next to me after another employee walked away and was going to have the driver do it herself. Small kind help is noticeable too. The lady wanted to take him home because he was so helpful and said the guy helping her wasn't very helpful. * military discount offered read more

O'Reilly Auto Parts - Front of store - Auto Parts & Supplies Near Me - Kaneohe, Hawaii

Needed to replace my car battery. Went to O'Reilly's and had one installed in 3 minutes by Jake! Excellent service, pleasant & helpful staff. read more

No one likes a dead car battery... but when the boyfriend leaves you with the car and the lights start to flicker before your long drive back to Laie... of course a little bit of panic will start to creep in. Luckily for me, on a pretty late evening, O'Reilly Auto Parts was one of the few shops around and within a reasonable distance from me that was still open. Shout out to Alexio for dealing with my not as knowledgeable in cars and slightly in a panic attitude. He was patient, kind, and super knowledgeable through my entire experience. I busted through the doors of O'Reillys at 8:30pm after working out. In a state of distress I immediately darted for the counter and asked Alexio what could be done if I suspected my car battery was going to die soon. Quick to help and lucky for me, he told me that they test car batteries at their store. I met him at my car where he assisted me with testing my car's battery before finding out that it was in fact, needed to be changed. He thoroughly explained my different options before installing my car's battery for me! I cannot express how truly grateful I am for his help! If you're not as well versed in automobiles and cars like I am, then O'Reilly Auto Parts just might be the spot you should add to your Collection of reliable businesses to turn to when in trouble or need help "adulting." read more

Shout out to the amazing O'Reilly Kaneohe ohana! I was having a hard time with my truck's wiper blades, not knowing of it was the arm or blade only that I had to replace. Both early morning crew staff that assisted me on Wednesday and Thursday morning were so kind and patient. The female manager (which I read on her shirt, but forgot her name :( ) was sooooo nice, she suggested me the best heavy wiper blades available that they had for my Highlander and also installed them for me, despite the pouring rain! Bless her heart and definitely deserves recognition for being such a great asset to the O'Reilly's team. I know I will be shopping here again for sure! Look no more, this is the best auto part shop to go! read more

Alex (assistant manager o believe) was awesome!!! Helped run two different diagnostic checks on our vehicle. Knowledgeable and professional!!! Mahalo!!! read more

When it rained, I could barely see out my windshield, I know how silly but it occurred to me maybe the problem was not how dirty my windhsield was nor how much rain...so I walked into O'Reilly's and asked about windshield wipers. The friendly guy behind the counter asked a few questions and showed me 3 types I could choose, he suggested a brand he liked and used himself. I asked, how long will these last? He said, 6 months, 3 months for sure! Uh....what? 3months...6months? He looked at me, well, ma'am, it depends but these are really good so I usually change mine around every 6months...I mean, um, you can see yourself that they dont work anymore. I took the recommended ones and as he rang me up, I asked if it was evident how to change them out. He cheerfully said he could do it for me for free. As we walked out I said by way of apology, I didnt know because I never had to do it before, first my dad, then my husband, but now that I bought my.own car, it was time I did it myself. He asked, when did you buy your car? 2014. 2014? This was his turn to repeat and go silent...you havent changed your wipers for 5 years? Yep... read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Kaneohe, Hawaii

Howard at O'Reilly gave a good advice about oil change and filter. I decided on a synthetic high mileage oil and I was able to get the special in the catalog with Wix filter for just a two buck upgrade. Also Gerald was very accommodating assisting me with a strut/shocks purchase the week before. Big MAHALO'S to both sales associates at O'Reilly Auto parts Kaneohe! Ask for Gerald and Howard next time you go fix car! read more

Great service!! Needed a new windshield wiper ASAP as our current one started tearing apart as we drove over the Pali in the rain. And while they do have an electronic pad thing customers can use to look up the replacement for their car it's always nice to be able to ask your questions to an actual worker sometimes. The guy was able to answer my questions about what was the difference between the different types and was able to exactly point out to us which one fit our car after I decided which one I wanted to go with. Luckily it stopped raining after we got out of the store so we were able to put it on in the parking lot. Extremely happy with what we got especially considering how much it has been raining lately. read more

I called asking for a quote on windshield wipers for a 2016 Honda Civic. He asked if it was drivers and passengers and I answered yes. He quoted me $30. I asked if he knew if I needed to take my car to Honda or if any mechanic could fix the wiper as it was going past the glass onto the metal framing the windshield (this started after the windshield was replaced). He said I needed to take it to Honda and "have them reset the wiper arm to zero". Went into O'Reilly and the 2 wipers were $30 EACH not total as quoted. Also, my friend was able to turn the wiper to correct position with a ratchet wrench. I didn't have to take it to Honda and there's no "resetting to zero". My first experience with O'Reilly and it didn't leave a good impression. I could have bought these wipers for way less if I was just told the correct pricing. read more

Had an issue with my Jeep battery, got it removed and resolved with-in 15 minutes. These guys know their stuff and are extremely helpful.

Let me tell you about how I walked into the O'Reilly 7 months pregnant with my 3 year old because my car died in the parking lot (lucky for me I parked right in front of the O'Reilly for a different errand!). We are moving soon and I needed to get my car started! This is where Alex stepped up and helped me. He was wonderful, the people here are wonderful. I am so thankful at the help they were able to provide to me when I really needed help. Kindness isn't shown often anymore, but they really displayed it here to me today. Thank you O'Reilly and Alex! read more

Thank you, Bryan! He went above and beyond! I needed a jump to get there, and needed a battery ASAP. He found one in inventory and then helped me change it on the spot - which sounds easy, but this is the first time I have had to change the battery on my car. Clamps were completely corroded and stuck to the battery and the securing bolt was in the most inconvenient and difficult spot to get to (I wouldn't even have had the right tools to get to it). He somehow got that thing off, helped me clean the clamps and secured new one in place. All with a mask on too! So, so, so thankful! read more

Purchased an older trucks few months ago knowing I'm gonna have to do repairs. At first I went here just because it's close by my house. But after many many visits and repairs they always seem to have what I need or can get it very fast. Price is good for the most part compared to online and shopping to Hawaii. It's way easier to just go down the street and pick up the part knowing I have the right part. Also not have to worry about the porch pirates stealing anything the ups man delivers. The folks working their are always helpful pretty soon I should have a brand new truck after I get all the bugs out. Thanks O'Reillys crew. Thumbs up!! read more

Everything you expect from an auto store. Employees was very helpful and professional.

Wayne needs a raise. I was there at 9:30 am and there was a long line. He was the only employee. Wayne was running two register's and gave great customer service. read more

I was in desperate need of a new battery for my Scion xB, as my car would USUALLY but NOT ALWAYS start, causing me to cringe each time I tried to start my car. After calling a few places in Kaneohe that sell car batteries, I decided to buy the battery at O'Reilly because: 1) The price was competitive 2) They offered free installation (disclaimer - not on all cars) After choosing the battery that best fit my needs (i.e. the least expensive for now...), they popped out into the parking lot to efficiently install the new battery. After the quick installation, I started up my car and I was good to go! The helpful young man who installed the battery pointed out that my car was running a bit rough and vibrating quite a bit. He helpfully pointed out what he thought it could be and encouraged me to check on it sooner than later, for safety reasons. I appreciated O'Reilly for the helpful and efficient service and reasonable price. They really saved the day for me! read more

They are always willing to help and have a great local service and they always have whatever you need to fix your car

One star for the good deal on fluids for the car... minus the rest for being the only ones out of all the mother fkrs in the store they decide to follow... dumb asses... fk this store. Gonna go to the one in Kailua where they don't. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Kaneohe, Hawaii

I've gone to the Kaneohe store for years and will continue to go there but yesterday when I was there I only saw two people working the registers and both were wearing there masks either on their chins or just covering their mouths. All the customers were wearing their masks right. I know we are all worn out with covid but that excuse doesn't matter to the virus so whoever is the manager there needs to do the right thing, not just the minimum so they can say they are complying. read more

If you're here on the Windward side in need of auto parts or supplies give this place a try. With a very friendly and knowledgeable staff, huge selection, excellent prices, and some good advice for your automotive needs, this is where you'll find it all. read more

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Big sign on door "Military Discount we support our troops". Great, I'm thinking. Salesman excited to tell me that the oil I want to purchase costs "the same or less than on-base". GREAT. I'm thinking. Check receipt in the car - hey, it looks like no 10% military was applied. Not so great. Walk back into store and talk to manager.... 10% discount does not apply to oil & coolant. You know what? Good on OReilly's Military Discount but they loose a point or two for not giving it to the one item most often bought, oil. Still Four Stars though! read more

Ryan did a fantastic job multitasking help ok ng me get what I need and working 2 registers at once. Was such a team player and made sure he helped out with the line while I put stuff in car. Not even 2 min later he came out and replaced my windshield wipers and had such a great attitude and smile. Great Christmas joy read more

I went to O'Reillys Kaneohe today upset, because my car was having problems starting, and yesterday I put in a new battery. Still it was barely starting. So I left my car running in front of the store to run in and buy a new alternator. A super nice man named Scott , asked why I thought it was the alternator. I said what else could it be? He said it could be the starter. He said he would check for me. He brought out to my car a machine that measures power in alternator. My alternator was fine. It was my starter that was broken. I bought the starter and off I went to my son's and he installed the new starter for me. Lex Brodie wanted $600 to do it and it ended up costing me much less. My son probably would have installed the alternator and we'd be back where we started. Thank you so much Scott, today you were my Angel helper. I told another friend about this and he replied "aren't they just the greatest company? So helpful and knowledgeable. read more

I am really impressed with the staff at O'Reilly Auto Parts. I needed a brake light replaced and I didn't just receive great advice, but the man helping me also did the installation in a very cheerful and professional manner. He wouldn't accept any payment for going above and beyond just selling me the parts, so I had to at least write a review. The next time I need a part, I'm definitely returning to O'Reilly Auto Parts. read more

Mahalos to Bryan for great customer service! Thanks for helping me with Freon issues regarding my car. I appreciate your advice & patience. :) read more

Customer service was horrible. Attitude from the beginning. Clerk was Ian. Total jerk. He asked if I had the O'Reilly card and when I asked what that was his reply was, "if you don't know what it is, your don't have it. " I asked him what was it for and he let out a huff so I said if i did something wrong. I added if he didn't want to help, I'll wait for someone else. He said some thing under his breath and stormed off to the bank. I asked the next clerk for the manager's name. He said the manager was out but I could leave my name and number and he will call. Manager NEVER CALLED. O'Reilly doesn't even deserve one star * but yelp doesn't allow negative stars, too bad. If you need Auto parts, there's a Napa down the street in Kahuhipa. Much nicer. read more