I'd merely grant this location as average. It really just depends who you get here as some of the staff is very helpful and other's seem to be bothered by your presence. The Johnson City store seems to be more friendly and helpful with customers. read more

Obtained our two I-Phones from Verizon on-line (not through the store) to avoid having our internet costs rise; and then went to this store, paid $60 per phone to have a screen protector put on. The "clerk" took our phones, put the protector on, and charged us. we got a receipt but he said NOTHING about having the "call to establish the warrant - or "register" etx." One year is not up; so I returned today to get a new screen protector and it should have been covered. the manager asked if we "registered" it - well A. MY RECEIPT says nothing about that; the clerk said nothing about that - apparently a receipt is not enough. It is a "gottcha" - they wanted another $60 bucks. I just went to the best kept store in town - The Battery Store and they did a fantastic job for $15.00. Verizon store is always "No Can Do" - very consistent poor service. read more

if I could give a 0 I would we were thinking about switching services to spectrum but since we had been with Verizon for over 20 years we went to talk with them the lady that helped us was so ruined we explained to her our thoughts and wanted to know what Verizon had to offer she handed us a number and said you will need this to cancel and walked off we were likely going to stay with Verizon but after that goodbye if you don't want us we know when to leave. That was the last and final straw with this store we have had numerous situation with this store ! read more

The entire experience with this particular Verizon store location (2608 East Stone Drive, Kingsport, TN) was terrible, and that is an understatement. The store manager "Becky" is very arrogant and refuses to listen to any customer feedback or concerns. To be in a management position, she has a poor overall attitude. The manager and entire sales team could definitely use additional in-depth training. I would not recommend this particular store to anyone. They deserve a zero or a negative rating. Unless you enjoy dealing with unnecessary problems, stay far away....better yet, change to a different cellular provider who appreciates your loyalty and business. read more

Rediculous and pathetic customer service. They REALLY don't want to talk to you after the sale. When I made my purchase, the salesman was helpful and nice. He tried to sell me everything not nailed down, but he was nice. Several times since, I've needed to have something corrected, researched, etc. All you can get is a robot or an excuse. My phone service has been fine, so as long as you never need them for anything it's all great. After the sale, they avoid you like you're projectile vomiting Ebola. read more

I was a verizon customer since 1998. I went to this store, because I thought it was a verizon store. I didn't know that you could not get support for your account. I was apparently in the wrong store, these representative just told me that he "couldn't help me" and never mentioned that I needed to go to the other verizon store.Another rep, mentioned this in front of me. I thought that i couldn't return an item that customer service helpline told me I could return.It was just ridiculous. I have spent about 25,00 dollars with verizon. And they play corporate hardball and ambiguity with me? DO NOT GO TO THIS TORE IF YOU WANT HONEST SERVICE.VERIZON's seperation into "cellular" and "corporate" just leaves the customer out in the cold.Then they don't try to direct where you need to go. I am quitting verizon read more

The check in lady was not as friendly as she could have been but overall service was good. There was no visible QR Code. If you are selling products that feature these services they should certainly be promoting them. read more

I live in NC and I go to all the way to TN when I need to go to Verizon. That should tell you something. Great place. Just wish it wasn't so busy all the time. read more