My oldest son and I visited the Verizon Wireless store at West Town Mall on Tuesday August 13, 2019 around 3:33pm. When we arrived inside the store a Verizon associate was busy helping another customer, he made us feel very welcome and reminded us, that he will help soon as he is finish with the customer in front of us. While we was waiting in line, another Verizon employee came in and offer to help my son with all his Verizon account information. The store is always spotless with new items and products, most of all this location has the best overall excellent quality of service. read more

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I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years now, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon read more

I visited Verizon store at the mall on October 27 at 8pm and store were bout to close but the sales person insisted he can complete all the necessary steps for me to buy a new phone and trade in my old one for $700.00. he upgraded my plan to 5g which was $10.00 more than before for each line and I said ok. he took my old phone and paid the taxes and service fee of the store for $40.00 on the new phone. It was about 9pm for them to close and felt bad. the sales person put all my receipts in bag for me and didn't paid attention until I arrived home only to find out I was not give the $700.00 for my old phone and not even a penny. I am not sure what he thought about me? I guess I am not able to read? I don't know? I am really angry and will see what he will say tomorrow. read more

If you have a choice, David Lunsford is the Verizon sales associate to help you with your cell phone needs. Results. Need I say more

These people are the BIGGEST CROOKS EVER. Buyer Beware. I met these Crooks at a local Fair. I was lied to and cheated. They will steal from the Blindif they had the chance. I called their corporate office to tell them how I was cheated and lied to. No one cares but thank God Verizon did. They helped and I am praying my complaint go forward. These people will lie to your face. read more

This store was great! Chelsea helped us solve all our issues and change over with a great bundle price from AT&T. She was helpful and patient with us. All in all this is was an awesome experience. :-) read more

I I love my Apple phone. And Chad the Verizon person was great. He took very good care of us and make our experience as easy as possible.