Well let me just say that Evan needs to leave his chip on his shoulder out the door before he…read moreclocks in to work. He had an older gentlemen he was helping. I know he was trying his best to explain to the gentleman why his bill was higher than the previous month. But let me tell you...Evan was annoyed the gentleman wasn't understanding why his bill increased. As a customer that was there observing, I was angry at the way Evan had talked to the customer. He proceeded to turn to manager on duty and while the manager(I believe his name is Brandon) was patiently explaining the reason for the increase, Evan was standing in the background, rolled his eyes(yes rolled his eyes), arms crossed, initiation was written all over his face. Poor poor poor customer service from him. I'm really glad he didn't help up. Now for the good--- our sales person was awesome!!! Robert excellent job at helping us with our new purchase. Super friendly, asked his manager for help when he needed it opposed to just winging it and taking the chance of giving wrong information. You even handled my husband's silly comments. You laughed along with it. Great job! Remember customer service is important. And where ever you go in life--keep up the great attitude! 5 stars to Robert 5 stars to Brandon 0 stars to Evan

I can see why everyone comments about Ezra! He helped me when I thought my phone was a goner today…read more The way he handled my phone and didn't oversell me are just a few reasons I'll return for his expertise. Polite and knowledgeable with amazing customer service! Do I hear a raise or job promotion? Thank you again Ezra!

Finally, some great Customer care! Needed help on…read moremisinformation given and wrong prices from local satellite store in Lake Havasu City. I had tried the 611 number twice in past months to fix a billing issue for misrepresented sale of an Ipad, last October. IPAD was supposed to be free promotion. No one could help. The Chat feature representatives adjusted the bill to what I had been initially told and promised. Fixed current bill and future bills. I suggest the chat. Easier than long phone conversations.

Went into the store to get a mobile number transfer, i was told no T Mobile stores could do this,…read morehad to call, i did that got the number, transferred my two phones to Verizon, now T Mobile wont release my I Pad and I Watch, called the same number as before, they said go to the store??? the same guys that said they couldn't help me??? *** WATCH OUT FOR YOUR AUTO PAY, ONCE YOU CHANGE YOU CAN NO LONGER ACSESS THE T LIFE APP TO CANCEL THAT??? what a joke

Aloha from heavenly Lake Havasu City, Arizona, USA (ツ)…read more Lake Havasu Weather Webcam - Lake Havasu City https://www.golakehavasu.com/lake-havasu-weather-webc Close to home, the bank, hardware & food stores, it was a no-brainer to stop in to find solutions to our laptop crash. Yes! Hav-A-Tech is great and John Staib is very friendly and professional. Too eazy

This place is great! John is a gem, super friendly and works fast to get your items repaired! I've…read morehad my phone camera lense replaced and recently my cracked iPad screen. Price was fair and I guess my power button was a little wonky so he even replaced that free of charge for me!! Thanks John!

Todd is super friendly and find him very professional! Always with a smile and very helpful.read more

The guys in the store are good. But if ever need customer service on the 800 number…read moreyou need to know that the number was answered in China and is totally useless. You get what you pay and you don't get much after you leave the store.

I HAD Frontier, which is DSL, speed checked at 1.2mbps.....are you kidding me??…read moreI called Suddenlink, got the service up and running in about an hour, with speeds in the 300+mbps range. It is a bit on the expensive side, but you often get what you pay for. I've had ZERO issues since the install. Plan on staying with them less I move out of the area. Free install, free modem and speeds like we all have come to expect.

Worst internet provider around, rude customer service, refuses to work with customers. I went…read morewithout internet for 15 days and all they offered me was a $3 credit. What a joke! Go with anyone else but them.

Yesterday at approximately 5:00 PM, 7-10-2026 my husband and I went to the AT&T store to complete…read morean upgrade on both of our phones. When we arrived, one employee was already helping another customer. Another employee, Brenya, was not assisting anyone at the time. We told her we were there to upgrade our phones. She told her coworker, who was helping another customer, that she didn't know how to process the upgrade. Her coworker said she would help us as soon as she finished with her current customer. We were sitting at a table near the front of the store when Brenya told us to come over near the cash register. Once we got there, she told us we needed to remove our phone cases and screen protectors. I explained that if the upgrade didn't go through, I didn't want to have to purchase another screen protector. Brenya responded, "We're keeping the phone, so why would that matter?" We also explained that my daughter's phone was not working properly and that we had already spoken with AT&T customer service about the issue. Brenya responded by asking, "Why are you mad at me?" My husband calmly explained that we were not mad--we simply wanted to complete our phone upgrades and get my daughter's phone working. Brenya then asked which phones we wanted. I asked what models were available, and she listed several options. I asked if there were display models we could look at in person. She pointed to the display area in the corner of the store. We spent about 5 to 10 minutes looking at the phones. While we were looking at the display phones, Brenya went into the office on the right side of the store. We could clearly hear her yelling at her coworker, saying, "You're going to have to help them. They don't know what the **** they want, and you're going to have to help them." She then came back out, slammed some papers down on the counter, and told us that her supervisor would be helping us. She went back into the office, where she continued yelling and banging things around. She repeatedly walked back and forth between the offices while shouting, "I'm not even mad anymore." Shortly afterward, she gathered her belongings, walked out of the store, got into her car, and left. This was a horrible customer service experience. I would not recommend anyone have any interaction with this AT&T employee. She was rude, impatient, and disrespectful toward both customers and her coworkers. Her use of profanity, yelling, and aggressive behavior created an uncomfortable and unprofessional environment. I believe this incident should be reviewed so that other customers do not have a similar experience.

Juliana was just fantastic. I went in with an older phone that I couldn't restart. She diagnosed…read moreand got it working. Like I said, it was an old phone, so she offered to see if I was eligible for an upgrade. I was, and it was an easy decision to purchase a new phone. The entire transaction was fast and efficient. I got a good deal, and Juliana explained everything in detail. She was so friendly, helpful and professional. I highly recommend making your next phone purchase with Juliana at AT&T. It was a great experience and I am thrilled with my new phone!!

Had a great experience switching our phones over to Verizon. 20 years of AA&T was enough!…read more We were assisted by a very nice woman employee, Esther. She was extremely knowledgeable! She got us the best deal on two new phones and accessories. The entire process was painless. We kept our same numbers, Apps, emails, etc. We highly recommend the Verizon Office beside Bashas Super Market. Esther was really amazing!

I have been to all three of the Verizon stores in Lake Havasu City, and I prefer to come to this…read moreone because the customer service is always excellent, I'm acknowledged and greeted as soon as I walk into the store, and this is the least crowded store with the best view out the window! Today, I had a new phone activated by the store manager Austin, who was quick, pleasant, and didn't try to upsell me with products or services I didn't want. Plus, it's right next to Basha's, a Subway, and a few other food places so you can grab something to eat on your way back home. It's worth the trip if you live further away, and of course if you are on the south side, it's right nearby.