Had a great experience switching our phones over to Verizon. 20 years of AA&T was enough!…read more We were assisted by a very nice woman employee, Esther. She was extremely knowledgeable! She got us the best deal on two new phones and accessories. The entire process was painless. We kept our same numbers, Apps, emails, etc. We highly recommend the Verizon Office beside Bashas Super Market. Esther was really amazing!

I have been to all three of the Verizon stores in Lake Havasu City, and I prefer to come to this…read moreone because the customer service is always excellent, I'm acknowledged and greeted as soon as I walk into the store, and this is the least crowded store with the best view out the window! Today, I had a new phone activated by the store manager Austin, who was quick, pleasant, and didn't try to upsell me with products or services I didn't want. Plus, it's right next to Basha's, a Subway, and a few other food places so you can grab something to eat on your way back home. It's worth the trip if you live further away, and of course if you are on the south side, it's right nearby.

I can see why everyone comments about Ezra! He helped me when I thought my phone was a goner today…read more The way he handled my phone and didn't oversell me are just a few reasons I'll return for his expertise. Polite and knowledgeable with amazing customer service! Do I hear a raise or job promotion? Thank you again Ezra!

Well let me just say that Evan needs to leave his chip on his shoulder out the door before he…read moreclocks in to work. He had an older gentlemen he was helping. I know he was trying his best to explain to the gentleman why his bill was higher than the previous month. But let me tell you...Evan was annoyed the gentleman wasn't understanding why his bill increased. As a customer that was there observing, I was angry at the way Evan had talked to the customer. He proceeded to turn to manager on duty and while the manager(I believe his name is Brandon) was patiently explaining the reason for the increase, Evan was standing in the background, rolled his eyes(yes rolled his eyes), arms crossed, initiation was written all over his face. Poor poor poor customer service from him. I'm really glad he didn't help up. Now for the good--- our sales person was awesome!!! Robert excellent job at helping us with our new purchase. Super friendly, asked his manager for help when he needed it opposed to just winging it and taking the chance of giving wrong information. You even handled my husband's silly comments. You laughed along with it. Great job! Remember customer service is important. And where ever you go in life--keep up the great attitude! 5 stars to Robert 5 stars to Brandon 0 stars to Evan

Juliana was just fantastic. I went in with an older phone that I couldn't restart. She diagnosed…read moreand got it working. Like I said, it was an old phone, so she offered to see if I was eligible for an upgrade. I was, and it was an easy decision to purchase a new phone. The entire transaction was fast and efficient. I got a good deal, and Juliana explained everything in detail. She was so friendly, helpful and professional. I highly recommend making your next phone purchase with Juliana at AT&T. It was a great experience and I am thrilled with my new phone!!

Yesterday at approximately 5:00 PM, 7-10-2026 my husband and I went to the AT&T store to complete…read morean upgrade on both of our phones. When we arrived, one employee was already helping another customer. Another employee, Brenya, was not assisting anyone at the time. We told her we were there to upgrade our phones. She told her coworker, who was helping another customer, that she didn't know how to process the upgrade. Her coworker said she would help us as soon as she finished with her current customer. We were sitting at a table near the front of the store when Brenya told us to come over near the cash register. Once we got there, she told us we needed to remove our phone cases and screen protectors. I explained that if the upgrade didn't go through, I didn't want to have to purchase another screen protector. Brenya responded, "We're keeping the phone, so why would that matter?" We also explained that my daughter's phone was not working properly and that we had already spoken with AT&T customer service about the issue. Brenya responded by asking, "Why are you mad at me?" My husband calmly explained that we were not mad--we simply wanted to complete our phone upgrades and get my daughter's phone working. Brenya then asked which phones we wanted. I asked what models were available, and she listed several options. I asked if there were display models we could look at in person. She pointed to the display area in the corner of the store. We spent about 5 to 10 minutes looking at the phones. While we were looking at the display phones, Brenya went into the office on the right side of the store. We could clearly hear her yelling at her coworker, saying, "You're going to have to help them. They don't know what the **** they want, and you're going to have to help them." She then came back out, slammed some papers down on the counter, and told us that her supervisor would be helping us. She went back into the office, where she continued yelling and banging things around. She repeatedly walked back and forth between the offices while shouting, "I'm not even mad anymore." Shortly afterward, she gathered her belongings, walked out of the store, got into her car, and left. This was a horrible customer service experience. I would not recommend anyone have any interaction with this AT&T employee. She was rude, impatient, and disrespectful toward both customers and her coworkers. Her use of profanity, yelling, and aggressive behavior created an uncomfortable and unprofessional environment. I believe this incident should be reviewed so that other customers do not have a similar experience.

I wanted to give a huge Orchid to Victra (Verizon retail store) Michael Cavada for excellent…read morecustomer service. Needed to get my phone upgraded and Michael was very patient and helpful in explaining the plans and finding me the best solution for my budget. I went to other retailers and they just rushed through everything and wanted to just make the sale. Victra chose the right person to make a General Manager. This store would be my go to place for any other Verizon needs. Thank you Michael for being so patient and explaining every option to me.

It's very sad that the great folks that work for Verizon have very little control over the…read morecorporate financial policies! We have nothing but good things to say about the employees but the Verizon company does not meet good customer practices in my opinion

Todd is super friendly and find him very professional! Always with a smile and very helpful.read more

The guys in the store are good. But if ever need customer service on the 800 number…read moreyou need to know that the number was answered in China and is totally useless. You get what you pay and you don't get much after you leave the store.

My computer crashed on Friday night and ventured out Saturday morning to have it repaired. Stopped…read moreby Hav-a-Tech since they showed they are open on Saturdays...but nope, closed. Went to Staples and they couldn't get me in until the following Friday. Looked on-line for other computer repair places, called a few...all closed. Came across Nerd Side Computers and Adrian!! Dropped my computer off, asked questions about an external hard drive, purchased one at Wal-Mart and returned to Nerd Side. Adrian repaired the computer placing what needed to be saved on the hard drive and I was back in business by 4PM. Highly recommend him!! Great price and service....especially on a Saturday!!! Read some of the other reviews and just some clarification from my experience. He only accepts cash...no biggy, just need to be prepared for that. He did offer to give me a receipt.

I accidentally ran over my phone last Sunday and shattered the screen. I called Nerdside and spoke…read morewith Adrian not knowing it was outside of normal business hours. Adrian offered to open up and met me an hour later to fix my phone. He was professional, fairly priced, and I especially appreciated the extra level of customer service he provided by coming in on his day off. My phone was fixed quickly and works great. I will be recommending Nerdside, Adrian specifically, to all my friends and family.

My son took his Iphone in because the cord kept falling out of the plug on the bottom . Verizon…read moretold me it would need a new plug ($232). The very professional person at the front desk said let's try cleaning the plug first in 10 mins he was back and said the plug was dirty and it works fine no charge!!!! Great service and very honest I highly recommend this business!

I recently went to the store and for them to do nothing to my phone and tell me my phone needed to…read morebe replaced and I could put $150 towards a new in to T-Mobile they my phone in 30 seconds for T-Mobile phone even been worked on I just full refund. Nobody's contacted me.

Great customer service! Needed an iPhone 13 fixed on a Saturday. Owner was a real cool guy…read more Explained what he saw with the phone since it was repaired once before. He was very informative on the material he uses. Being a business owner myself, I loved the communication about the phone, pricing and the repairs needed to be done. I will definitely keep using GadgetCare Pros and recommending them to all my clients as well! Thank you guys!

My daughter dropped her MacBook a couple weeks ago. Was able to get in touch and was able to get it…read morefixed in no time! A true savior and the work done was clean. Gadgetcare Pros are amazing, professionally trained and definitely knows what they're doing! Highly recommend them as a repair tech company!

You know I was going to give this location a 5 star review because it appeared they changed staff…read moreand the new crew seemed nice and experienced... WRONG first bill was $10 over what I signed up for... these guys just don't care! $10 might sound like a little bit over a year that's $120 dollars and I was a 25 year customer (that's $3000 )tell now... T mobile will nickel and dime you to death !!! Don't get t mobile WORST

Never in a million years have I had a "manager" be so incompetent that they threaten that if you…read morestep foot in their store you will be trespassing. Gio knew he made a mistake on our bill and when I called to get further explanation over the phone he threatened me. Clearly this is a power he has discovered or so he thinks. They have no clue what customer service is and talks over you just so you can't ask another question he's too incompetent to answer. Stay clear of this store. I wish I would have read the rest of the terrible reviews before coming in.