I can see why everyone comments about Ezra! He helped me when I thought my phone was a goner today…read more The way he handled my phone and didn't oversell me are just a few reasons I'll return for his expertise. Polite and knowledgeable with amazing customer service! Do I hear a raise or job promotion? Thank you again Ezra!

My mom needed to have her old phone transferred to her new phone- which she was frustrated over…read moretrying to do at home. Brandon was extremely helpful, kind and patient with my mom and explaining the process to her. He was able to transfer her phone. We so appreciate his great customer service!

Finally, some great Customer care! Needed help on…read moremisinformation given and wrong prices from local satellite store in Lake Havasu City. I had tried the 611 number twice in past months to fix a billing issue for misrepresented sale of an Ipad, last October. IPAD was supposed to be free promotion. No one could help. The Chat feature representatives adjusted the bill to what I had been initially told and promised. Fixed current bill and future bills. I suggest the chat. Easier than long phone conversations.

You know I was going to give this location a 5 star review because it appeared they changed staff…read moreand the new crew seemed nice and experienced... WRONG first bill was $10 over what I signed up for... these guys just don't care! $10 might sound like a little bit over a year that's $120 dollars and I was a 25 year customer (that's $3000 )tell now... T mobile will nickel and dime you to death !!! Don't get t mobile WORST

Todd is super friendly and find him very professional! Always with a smile and very helpful.read more

The guys in the store are good. But if ever need customer service on the 800 number…read moreyou need to know that the number was answered in China and is totally useless. You get what you pay and you don't get much after you leave the store.

It's very sad that the great folks that work for Verizon have very little control over the…read morecorporate financial policies! We have nothing but good things to say about the employees but the Verizon company does not meet good customer practices in my opinion

I wanted to give a huge Orchid to Victra (Verizon retail store) Michael Cavada for excellent…read morecustomer service. Needed to get my phone upgraded and Michael was very patient and helpful in explaining the plans and finding me the best solution for my budget. I went to other retailers and they just rushed through everything and wanted to just make the sale. Victra chose the right person to make a General Manager. This store would be my go to place for any other Verizon needs. Thank you Michael for being so patient and explaining every option to me.

Juliana was just fantastic. I went in with an older phone that I couldn't restart. She diagnosed…read moreand got it working. Like I said, it was an old phone, so she offered to see if I was eligible for an upgrade. I was, and it was an easy decision to purchase a new phone. The entire transaction was fast and efficient. I got a good deal, and Juliana explained everything in detail. She was so friendly, helpful and professional. I highly recommend making your next phone purchase with Juliana at AT&T. It was a great experience and I am thrilled with my new phone!!

Mycah and karlee were VERY helpful. Fixed all my issues on my phone, when I first walked in they…read morewere dealing with some really rude lady but still acknowledged me as I walked in and welcomed me. Thank you ladies!!

Passing thru Lake Havasu City when I broke my iPhone camera protector. After I checked Yelp, I…read morevisited Hav-A-Tech. Comments about John were correct. Friendly, knowledgeable, quick, and reasonably priced. Fun visit actually. I even asked his opinion on my decrepit laptop. Nice man. Highly recommend.

I had been "reliably informed" that there was no shop in Lake Havasu that could build a custom…read morecomputer, and ran across this shop while out on other errands, but lo and behold, not only did they manage to assemble a top-of-the-line system, they busted their butts making sure that it would do everything I wanted of it, and their tech support has been superlative. Shops like this deserve all the business people can offer them, and those people will walk away satisfied, just as I did.

Jomar was a great help. Fast and efficient!! The screen and camera protectors Reconnected sells are…read morenearly indestructible. My dog chewed on my phone and their products saved me from an expensive fix. Definitely will be back if needed.

Needed a cracked screen replaced. We dropped off our Apple phone they told us a few hours to finish…read morethe work, ran about four hours, but honestly we weren't up against a super quick turnaround. Phone came out beautiful. Would recommend.

Coming from a lineage of small business owners and entrepreneurs, I am admittedly hesitant with…read morewriting 1-star reviews. Despite decent reviews and strong recommendations from Reddit users, I am still trying to justify the lackluster delivery of such 5-star service. My boyfriend came across Ty via recommendations from a fellow Reddit user (whom I now reserve my suspicions may be Ty himself). Through their correspondence, Ty offered to fix my iPhone hardware if we sent him the part. Everything was smooth, Ty was communicative and explained that after receipt of payment, he would mail out the repaired part in the next few days. After payment was made, Ty has not been responding to phone calls or text messages (of note, Ty answered immediately when I tried calling from a friend's phone). It's been two months since my repair was supposed to be mailed out, and I still have yet to receive the hardware for my iPhone. Not sure of the missing link here, but many questions remain unanswered: - Were previous Google and Yelp reviews falsified to lure in and scam potential customers. - Ty fail to meet the expectations and chose to hide from responsibilities. - USPS mail lost? (Does not explain all the unanswered calls/text). I will be filing a chargeback on my credit card in attempt to recover my loss. But consider my misfortunate a lesson for you reading, proceed with caution.

I needed to have my glass repaired on the phone and a new battery put on another phone and he was…read moreable to do this all with-in one day. I highly recommend him for repairs.