Well let me just say that Evan needs to leave his chip on his shoulder out the door before he…read moreclocks in to work. He had an older gentlemen he was helping. I know he was trying his best to explain to the gentleman why his bill was higher than the previous month. But let me tell you...Evan was annoyed the gentleman wasn't understanding why his bill increased. As a customer that was there observing, I was angry at the way Evan had talked to the customer. He proceeded to turn to manager on duty and while the manager(I believe his name is Brandon) was patiently explaining the reason for the increase, Evan was standing in the background, rolled his eyes(yes rolled his eyes), arms crossed, initiation was written all over his face. Poor poor poor customer service from him. I'm really glad he didn't help up. Now for the good--- our sales person was awesome!!! Robert excellent job at helping us with our new purchase. Super friendly, asked his manager for help when he needed it opposed to just winging it and taking the chance of giving wrong information. You even handled my husband's silly comments. You laughed along with it. Great job! Remember customer service is important. And where ever you go in life--keep up the great attitude! 5 stars to Robert 5 stars to Brandon 0 stars to Evan

I can see why everyone comments about Ezra! He helped me when I thought my phone was a goner today…read more The way he handled my phone and didn't oversell me are just a few reasons I'll return for his expertise. Polite and knowledgeable with amazing customer service! Do I hear a raise or job promotion? Thank you again Ezra!

Finally, some great Customer care! Needed help on…read moremisinformation given and wrong prices from local satellite store in Lake Havasu City. I had tried the 611 number twice in past months to fix a billing issue for misrepresented sale of an Ipad, last October. IPAD was supposed to be free promotion. No one could help. The Chat feature representatives adjusted the bill to what I had been initially told and promised. Fixed current bill and future bills. I suggest the chat. Easier than long phone conversations.

Went into the store to get a mobile number transfer, i was told no T Mobile stores could do this,…read morehad to call, i did that got the number, transferred my two phones to Verizon, now T Mobile wont release my I Pad and I Watch, called the same number as before, they said go to the store??? the same guys that said they couldn't help me??? *** WATCH OUT FOR YOUR AUTO PAY, ONCE YOU CHANGE YOU CAN NO LONGER ACSESS THE T LIFE APP TO CANCEL THAT??? what a joke

Todd is super friendly and find him very professional! Always with a smile and very helpful.read more

The guys in the store are good. But if ever need customer service on the 800 number…read moreyou need to know that the number was answered in China and is totally useless. You get what you pay and you don't get much after you leave the store.

It's very sad that the great folks that work for Verizon have very little control over the…read morecorporate financial policies! We have nothing but good things to say about the employees but the Verizon company does not meet good customer practices in my opinion

I wanted to give a huge Orchid to Victra (Verizon retail store) Michael Cavada for excellent…read morecustomer service. Needed to get my phone upgraded and Michael was very patient and helpful in explaining the plans and finding me the best solution for my budget. I went to other retailers and they just rushed through everything and wanted to just make the sale. Victra chose the right person to make a General Manager. This store would be my go to place for any other Verizon needs. Thank you Michael for being so patient and explaining every option to me.

Yesterday at approximately 5:00 PM, 7-10-2026 my husband and I went to the AT&T store to complete…read morean upgrade on both of our phones. When we arrived, one employee was already helping another customer. Another employee, Brenya, was not assisting anyone at the time. We told her we were there to upgrade our phones. She told her coworker, who was helping another customer, that she didn't know how to process the upgrade. Her coworker said she would help us as soon as she finished with her current customer. We were sitting at a table near the front of the store when Brenya told us to come over near the cash register. Once we got there, she told us we needed to remove our phone cases and screen protectors. I explained that if the upgrade didn't go through, I didn't want to have to purchase another screen protector. Brenya responded, "We're keeping the phone, so why would that matter?" We also explained that my daughter's phone was not working properly and that we had already spoken with AT&T customer service about the issue. Brenya responded by asking, "Why are you mad at me?" My husband calmly explained that we were not mad--we simply wanted to complete our phone upgrades and get my daughter's phone working. Brenya then asked which phones we wanted. I asked what models were available, and she listed several options. I asked if there were display models we could look at in person. She pointed to the display area in the corner of the store. We spent about 5 to 10 minutes looking at the phones. While we were looking at the display phones, Brenya went into the office on the right side of the store. We could clearly hear her yelling at her coworker, saying, "You're going to have to help them. They don't know what the **** they want, and you're going to have to help them." She then came back out, slammed some papers down on the counter, and told us that her supervisor would be helping us. She went back into the office, where she continued yelling and banging things around. She repeatedly walked back and forth between the offices while shouting, "I'm not even mad anymore." Shortly afterward, she gathered her belongings, walked out of the store, got into her car, and left. This was a horrible customer service experience. I would not recommend anyone have any interaction with this AT&T employee. She was rude, impatient, and disrespectful toward both customers and her coworkers. Her use of profanity, yelling, and aggressive behavior created an uncomfortable and unprofessional environment. I believe this incident should be reviewed so that other customers do not have a similar experience.

Juliana was just fantastic. I went in with an older phone that I couldn't restart. She diagnosed…read moreand got it working. Like I said, it was an old phone, so she offered to see if I was eligible for an upgrade. I was, and it was an easy decision to purchase a new phone. The entire transaction was fast and efficient. I got a good deal, and Juliana explained everything in detail. She was so friendly, helpful and professional. I highly recommend making your next phone purchase with Juliana at AT&T. It was a great experience and I am thrilled with my new phone!!

I had been "reliably informed" that there was no shop in Lake Havasu that could build a custom…read morecomputer, and ran across this shop while out on other errands, but lo and behold, not only did they manage to assemble a top-of-the-line system, they busted their butts making sure that it would do everything I wanted of it, and their tech support has been superlative. Shops like this deserve all the business people can offer them, and those people will walk away satisfied, just as I did.

Passing thru Lake Havasu City when I broke my iPhone camera protector. After I checked Yelp, I…read morevisited Hav-A-Tech. Comments about John were correct. Friendly, knowledgeable, quick, and reasonably priced. Fun visit actually. I even asked his opinion on my decrepit laptop. Nice man. Highly recommend.

My son took his Iphone in because the cord kept falling out of the plug on the bottom . Verizon…read moretold me it would need a new plug ($232). The very professional person at the front desk said let's try cleaning the plug first in 10 mins he was back and said the plug was dirty and it works fine no charge!!!! Great service and very honest I highly recommend this business!

I recently went to the store and for them to do nothing to my phone and tell me my phone needed to…read morebe replaced and I could put $150 towards a new in to T-Mobile they my phone in 30 seconds for T-Mobile phone even been worked on I just full refund. Nobody's contacted me.

Ty knows what he's doing, is responsive and responsible. You don't get that automatically in…read moreHavasu. Plus he's great at what he does. Will pick up and drop off at your residence or business.

Coming from a lineage of small business owners and entrepreneurs, I am admittedly hesitant with…read morewriting 1-star reviews. Despite decent reviews and strong recommendations from Reddit users, I am still trying to justify the lackluster delivery of such 5-star service. My boyfriend came across Ty via recommendations from a fellow Reddit user (whom I now reserve my suspicions may be Ty himself). Through their correspondence, Ty offered to fix my iPhone hardware if we sent him the part. Everything was smooth, Ty was communicative and explained that after receipt of payment, he would mail out the repaired part in the next few days. After payment was made, Ty has not been responding to phone calls or text messages (of note, Ty answered immediately when I tried calling from a friend's phone). It's been two months since my repair was supposed to be mailed out, and I still have yet to receive the hardware for my iPhone. Not sure of the missing link here, but many questions remain unanswered: - Were previous Google and Yelp reviews falsified to lure in and scam potential customers. - Ty fail to meet the expectations and chose to hide from responsibilities. - USPS mail lost? (Does not explain all the unanswered calls/text). I will be filing a chargeback on my credit card in attempt to recover my loss. But consider my misfortunate a lesson for you reading, proceed with caution.