It is rather the luck of the draw when dealing with this Spectrum location. One time you may have…read morea delightful experience with a pleasant, professional representative and the next time you may have to deal with their rude manager. Good Luck then!

my internet goes off at least once an hour. Agent came out and changed the modem which did not fix…read moreit. Tried chatting then was directed to call an agent. That agent was then rude and hung up on me. The worst internet service I've ever had. Definitely do not recommend.

Wyatt C is what went well. Customer service at this location is always good. They have a good…read moregroup of people who are patient and always willing to help out! Good job, people! Keep it up.

Asst. Store Manager, Will S., is an exemplary leader who consistently provides the BEST IN INDUSTRY…read morecustomer experience, through his high level of professionalism, knowledge, courtesy and kindness. I will bring all my mobile phone business to this store and specifically to Will. HOW LUCKY IS CELLULAR PLUS +VERIZON TO HAVE A LEADER OF THIS HIGH CALIBER WHO TREATS CUSTOMERS CONSISTENTLY IN A MANNER OF EXCELLENCE. He solved my pain points and goals, numerous and repeatedly, and the entire customer journey was flawless. See Will S. and you too will leave a happy, satisfied customer and feel valued. THANK YOU WILL S.

USA Digital is without a doubt the absolute worst internet service provider. Their up and down…read moresignal will not allow you to even watch a movie. Worst ever customer service.

We have done business with this store for over 11 years. But today, the experience was the worst…read more the rep was dismissive, rude, and disrespectful. I asked a question and asked the question again, and because I could not understand the response of we don't carry or have that accessory, when I bought it there twice.. I was asked to leave the store and would not be helped.. This rep was so disrespectful I told don't every talk to me that way.. Kayleigh you need to be fired.. and yes we will call corporate and yes we will talk to the manager Business Manager you need to contact us Immediately

Went to Verizon today Ty fixed my husband's flip phone. He is an older guy and only needs to use it…read morefor locating his wife while out shopping. Like a walky talky.

I woke up to an unexpected $500 charge from Spectrum. After a long wait, a rep told me it was…read more"unusual" and couldn't explain it, so he refunded me. Later in the same call, he said it was from international data roaming during a recent trip to South America. My wife and I used Wi-Fi the whole time and forgot data roaming was even on. Spectrum claimed they warned me via email, but I receive dozens of promo/spam emails from them monthly. Their email didn't clearly state I'd be auto-charged $500 once a certain threshold was reached, which feels deceptive. Since the rep already refunded it, he said I'd be recharged next month. I called again to dispute it and spoke to a rep who laughed when I asked for a supervisor. A manager told me I'd also be charged $585 unless I upgraded to an unlimited plan -- so I paid $40 just to avoid that. Still, I was told the $500 charge would remain. On a third call, another rep told me I wouldn't be charged the $500 at all, but instead, $50. By now, I had received three completely different answers. The inconsistency is unacceptable. While checking my account, I saw I'd been charged for premium TV services I don't use and a Roku device I already own -- something that has happened multiple times in the past. Then I checked my Internet speed. I've been paying for Ultra Internet (advertised at 700+ Mbps) but only got around 120 Mbps. Even after downgrading to a 500 Mbps plan, I still get the same speed. On top of that, the Ultra plan price jumped from $60 to $130/month over time, without any clear explanation.

Spectrum's online shop for a program only leads you to a phone number to call. And then once you…read morecall the Spectrum internet deal is internet plus two mobiles which only one is posted. Starlink: here we come!

Chelsey provided exceptional customer service. She was very clear and helpful with instructions. I…read morewould highly recommend her for your cellular needs!

Chelsey Was so wonderful to work with. I placed an order online but something got messed up. She…read morewas very helpful in fixing the issue and getting the order straightened out l.

I have a Moto g5 plus and I needed a new screen. I managed to crack it even with armor suit on it…read more Nathan said he could do the job for the same price as other places but he could get the screen faster. The day came when my screen was supposed to arrive and he never called to confirm it was in . I had to call him and instead of him saying he has my screen he asked me if I wanted an OEM replacement. I said yes ,of course, I asked if it was OEM before I gave him the deposit to order it and he confirmed at that time. He NOW says he has to order a different one for OEM and it's going to be a few days longer ( which puts me at the same length of time waiting as other stores quoted me) .he also said he would throw in a custom screen protector for free. The screen comes,he puts it on ,then asks me if I wanted the custom screen protector for 20$. I agreed to pay for it since he is a small business. The next day I notice a mark in the screen that isn't always the same color as the rest of the screen. Mostly it's Stark white. He Calls the people he ordered it from and tells me he will get back to me when a replacement screen comes in. A week goes by and I don't hear from him.i text him and he says the seller of the screen is blaming my phone ,not the screen for the weird white spot. The only way to fix this is for me to buy a 2nd screen and see if it does the same thing. He says I only have to pay for the part and not his labor this time. I take a week or so to think about it and I decided to let it go. It's just a small spot close to the edge of the screen . suddenly, my top right corner of my new screen is coming away from the phone and you can see behind my screen! Also my proximity sensor is not working right. I go to his store. The open sign is on but the door is locked. I call his number and have to leave a message . I included my phone number to call me back. I try texting him in case talking on the phone wasn't good for him. It's a week later and I still have no call or text back from him. I ended up taking my phone to another store and paying them to re seal my entire screen. Also, his 20$ screen protector was the cause of my proximity sensor not working!! No calls or texts back STILL. Im repurchasing my original armour suite screen . ***Beware***

From the owner: Want to add a little bit of smart to your home? Let us provide a free consultation and estimate. We…read morecan customize a package for every budget. We offer cash for your used devices. We have one of the best selections in town for all the major carriers like AT&T, Verizon, T-Mobile, Straight Talk, and Cricket. We also offer phone repair and phone screen replacement. Call us today for more information.