If they disconnected my phone, then I'd be like U2, with No Line On The Verizon. I came here to get a couple of replacement things for my phone (screen, case) and the service was absolutely wonderful. Nothing but great things to say about them and the security guard was very helpful as well even though he carries a gun which is a little creepy. It's nice to always be reminded that somebody can kill you at any second. Some days I really miss England. But yes, the only reason they don't score 5 is because their stuff is sooooo expensive. But definitely my fave Verizon store. read more

Verizon - No line on the Verizon - Mobile Phones Near Me - League City, Texas

This is a corporate store, meaning that if you are a Verizon customer and you place orders through the company, there aren't any side commissions -- or excuses like "We're affiliated with Verizon but we have our own deals/prices." Anyway... We came here to pick up a phone that we bought directly from Verizon via telephone. Apparently the store had just been re-opened for a day or two because of the COVID-19 pandemic. Needless to say, masks were required, and -- other than 2-3 customers who came and went while we were there -- the place was a ghost town ... except for the 3-4 employees who were seemingly texting on their own cell phones. The stock here was also sparse, but understandably so considering that it was mid-June and everyone has been hunkering down since mid-March. Our representative was very polite and mostly efficient. I got the feeling that he was flying solo, despite that there was a manager and several other co-workers who were essentially twiddling their thumbs and riding the clock. This was, by no means, a bad experience. But it wasn't a great experience either. I'll return to this store, if necessary, but my expectations won't be that high. read more

They lied to me about internet being in my neighborhood . They said they didn't get their gateway and extender back when I had receipts fromUPS read more

Been a Verizon customer for 25 plus years. The two employees how tried to help me were rude and had no empathy about the seriousness of the issue. When I expressed my dissatisfaction with their service, they denied me Level Two service. This company store is run by incompetency and immaturity . As I told the employee after being verbally threatened that I would take my business elsewhere. read more

As usual this store is closed up tight during open hours. Absolute disgrace of a Verizon store. Other locations are open and friendly and helpful but this one has gotten a very bad reputation. Obviously severely mismanaged.. read more

I preordered 2 iPhone 15 Pro Max's, one for me and one for my wife also got an iPad 9th gen to sweeten the deal. Elaina was absolutely fantastic. Working with her felt like we were family. I will never work with anyone else except her. Loyal Verizon customer for life. read more

Totally ignored my husband and myself. After waiting 15 minutes and people were waited on coming in after us we decided to leave the store!

The Verizon staff "Cue" are obviously embarrassed and so insecure that they don't wear name tags, treat you without respect and yet they expect you to spend your hard earned money on them! Wow! Very disappointing after 25 years of paying monthly bills. The Verizon team needs an overhaul. Show personal care for yourself, customers, and the success of Verizon. Retrain or replace Cue and others to achieve basic delivery of good customer service. read more

I love Verizon wireless! The best service ever! The league city store is very helpful and attentive. I've always had a good experience when dealing with the sales rep Chris. He always goes the extra mile for me and my mom, and my mom can be a little difficult at times. read more

Verizon - The inside of the league city store - Mobile Phones Near Me - League City, Texas

I've been a customer for well over 20 years. Too long! I've paid them enough to put a gaggle of kids through college. This company absolutely sucks! They are ripping people off daily and getting away with it because those they are in bed with will protect them. Grossly overcharging and their service is lack luster at best. Drop calls, spam filter sucks, prices are outrageous and customer service is like watching Biden give a speech! It is a crying shame and I don't know how the Board of Directors can sleep at night. I hope their pockets are lined well while on earth, because money is the root of all evil. read more

I have been sitting, waiting for assistance for the past hour and the staff that are working here have no sense of urgency! They accidentally kicked a lady off the waiting list so they just took her immediately while many other people have been waiting. Now the man who works here is asking people the leave when they come in the door. If you are in need of a quick Verizon run, I DO NOT recommend this place! read more

I've gone to two Verizon locations in league city, and they're locked up, metal in front of the doors and everything. Why the hell are you guys closed during open hours ? And if so can you put explanation on the outside of your doors maybe? Are you closed because of Covid or what? Ridiculous. read more

2 days in a row we have driven to the Verizon location on gulf freeway and they've been closed. If you are not open during your scheduled hours, you should update your site to show your new hours read more

I cancelled my contract with Verizon as they didn't offer a senior plan and after several calls and then finally leaving them after 20 years, they still have not refunded what they owe me. I was not under contract at the time I cancelled on April 3, 2021. I had automatic payment setup and the next months fee was due to be taken out on April 8th which they took out of my checking account. My billing cycle was from the 19th to the 19th so Verizon owes me a refund for phone services from the 3 to the 19th. I went to the Verizon store in Elk River MN, but as soon as they realized I was a disgruntled previous customer I was told the wait time for assistance was 30+ minutes and there was only 1 other customer in the store. I need this resolved ASAP or I will take legal action. read more

They could work on their customer service... My husband and I went to this location looking to upgrade one of our lines and no one even cared to ask what we needed. We ended up just walking out and going to another location. They really need to work on having a better system for checking in customers. read more

My mother, brother and I went in to upgrade their cell service to smart phones and the salesperson (Arturo) started of fine and then turned into a liar!! He tells us that the plan we wanted wasn't available in NC and we needed to goto a higher plan. Then says my brother can get his military discount in NC after he shows them his dd214. Then after telling us he was going to give a discount I asked what kind of discount and he said a military discount and then raised the price again. We caught him in a lie. All he was trying to do is make a bigger commission. We told him no thanks and walked out!!! We went to another Verizon store on gulf frwy and 1764 and worked with Chundra R. She did fantastic!!! gave us the same deal we wanted that was available in NC that Arturo said wasn't, she saved both of them about $40 each on their bill. Drive the extra 5 miles south and see Chundra R. It will be well worth it. read more

I still don't get good customer service at this location. Lucky for me, my friend Crystal started working for Verizon ( at a different location) and helped me with my phone issues. If you're looking to get your phone fixed, don't go to this location. They will only help you if they think you'll but something or spend a lot of money. No continuing care service for existing customers. read more

I went in to ask a few questions about Verizon, and manager Kelly was very helpful, kind and generous with his time. He is definitely a great example of a hard-working individual. If I ever switched to Verizon, it will be because of Kelly. Top notch service! read more

I went to this store to pick up the phones I ordered and was assured by Verizon that they had them. After an hour wait they couldn't give me the phones and told me that I had to cancel my order to proceed. While I was waiting one of the sales people was just short of hostile on the phone with another customer and complained to whoever would listen after the call. Very unprofessional. I wont go back to that store. read more

The customer service stinks at this location. If a customer tells you something, do not talk back. Customers are always right!!!!!! The woman that helped me was very rude and inconsiderate and wouldn't even help me,in fact she just handed me a pamphlet on how to get a new iphone, when at other verizon stores they have helped me and actually ordered one for me, which I expected her to do and I also thought I was going to experience the same great customer service as before. So disappointed if I wasn't in such great shock I would have remembered the woman's name and post it, she is undeserving of her job and should get an attitude check. I am going to a new location after this experience. read more

They had me wait for 45 minutes, will I was there just staring at this guy walking around doing nothing. Finally when someone came to help me he knew nothing about phone upgrades. He said if I buy any phone from Verizon at the store out right that I lose my grandfathered unlimited data . I looked at him extremely pissed and just walked out. I then called verizon customer service and they said that the guy was completely wrong and I do not lose my unlimited data at all if I buy it out right. These guys working there are not bright at all and definitely need to be retrained. I waisted part of my life there for absolutely nothing. read more

Went here to get a new line and phone. Abby was super great! No matter how busy the store was she still managed to acknowledge every customer that came in! Really takes time to help answer questions. All the people there were super nice, but Abby managed to go beyond my expectations of customer service. read more

I love this location, always have been a customer with them. But I do not like the way the managers treat their employees. I've dealt with the young lady that's a manager there by the name of Leila, and there's also another manager there by the name of Mike. They are very rude, and do not know how to speak to there employees professionally. Makes me not even want to shop in their anymore, just because of that. Those employee work hard for what they have to do every month - and being an ass to them isn't going to make them feel better nor want to be there. I will surely be going to corporate on the 2 managers. read more

I don't know what is happening with the manager Mr Escobar, but I stopped by to inquire about an issue I had with my order for the Iphone 5 and the manager was not helpful. I don't think he understands the true meaning of customer service. The staff was nice though and one even apologized so I guess there is an internal problem that HR for Corporate should look into soon. read more