I tried to buy an iPhone 17 pro at full price and on a prepaid plan. The fraud department shut it down very rudely. The salesperson was nice and deserved her commission. but I wasn't getting a discount for waiting for the fraud department to clear me so I just went to the Apple Store and bought one outright. Att lost out on 1200+ dollars, the sales lady didn't get her commission and I couldn't get my phone from them. So everyone lost all the way around because of att's over the top accuse you of fraud the second you walk in ass fraud department. How are you gunna accuse me of breaking the law the second I walk in to buy a product from you? Get your shit together att and whoever that was from the fraud department yall had me on the phone with , y'all should fire him effective immediately. Jeez that was a bad experience. Again y'all should pay that sales lady it's not her fault y'all suck. read more

I seat there for 1 hour and half and then to tell me they don't have any tablets wow.

I was pleasantly surprised with the excellent customer service I received at this location this past weekend. I went in complaining that my overall plan was too expensive for four iPhones with voice, text, data. Jaworski (Jay) and Liz both helped me on separate days. I needed to lower my rate plan and temporarily add on International minutes as well. Both of them were very helpful. It is customer service like this that will keep me coming back to and keep me with AT&T. If you found this review useful, cool or funny, please let me know. Thanks. read more

AT&T Store - Mobile Phones Near Me - Dickinson, Texas

Super impressed with Bethany!!!! Came in what seemed to be a busy time during the store. Come to realize two of the four reps where the only ones helping customers. Bethany finished with her client and quickly came to assist. She was professional, well spoken in the information she provided, big kudos to whoever hired this gem. Heads up to the manager.... trim the fat, your overpaying for hourly help to sit. read more

Came in few hours before closing but they seemed like they didn't want to help us. Told us we could buy an unlocked iphone from BestBuy but we couldn't, we had to start a line. I think they just wanted us to leave. read more

Very Very disappointed in this location. The manager Jeremy is a complete nightmare to deal with. Very disrespectful and wouldn't give me the replacement phone AT&T told me to pick up FROM THIS LOCATION. I have been in their SEVERAL TIMES before the 14 day deadline trying to have the issues with my brand new phone that I bought here resolved. Then when day 14 hit he (Jeremy) wouldn't help fix the issue. There were 2 employees who went above and beyond the call of duty to help: Stephanie & Jaworsky. Had Jeremy not been there I feel this issue would've been resolved fairly easily. Instead I had to argue all day and ended up going to Apple in Baybrook mall where I was treated like valued customer. At&t lost a very loyal customer after 15 years. read more

Excellent customer service. They really went out and f their way to help me solve an issue with AT&T. Great job guys and highly recommend your store. read more

Horrible customer service!!! After dealing with 2 very rude employees we left and drove to AT&T on Bay Area. Store on Bay Area was super friendly, answered our questions, and we were out in 10 minutes. AVOID THIS LOCATION!!! read more

This AT&T store has very good customer service. Once We pulled in the parking lot and getting out of the car they were already at the door waiting to serve you. They had the phone I wanted in stock. They were very helpful when I was setting up my phone. Staff is very good and very helpful. read more