I worked with Tony in Dec 2024 for multiple audio, internet and security fixes and upgrades in a…read morenewly purchased home. I like to wait on my reviews to make sure I have no regrets or issues, and I can say 1 year later I am happier than when I first got it installed. TLDR: I would highly recommend Tony and his team for his work. I will personally be using them again and have recommended them to others already. Excellent service, responsiveness and genuine customer service. Tony works with you not just for you. He worked with me on within my budget and timelines, and provided great suggestions, options and education to make sure I ended up with the best outcome. Everyone with his company I interacted with was professional, nice, and great at their jobs. Finally, he worked just as hard after the install and payments to locate grill covers for my recently purchased speakers. Which was hard as due to budget/value we went with end of model life options so the grills were no longer being produced. I may have gotten last two in America. This level of follow-through and post-sale support is rare today.

Tony is fantastic and Benchmark has great service. They were prompt, helpful, and installed exactly…read morewhat we needed. I didn't understand some things and had some technical difficulties, and when I called Tony with my issues, he immediately came to help. He is very kind and genuine. Highly recommended. Tyler

purchased w/d set GE PTW600BPR1DG & matching dryer on 12/06/22. Washer is extremely loud, basket &…read morelid had to be replaced, 11/23 and 4/25 respectively. BB replaced 4 pts at the end of my extended warranty in 1/2026, (front & rear bearings, dryer drum and heating element) instead of replacing the dryer after escalating the issue multiple times. The geek squad did the work and the problem is worse than it was prior to the two party team touching my dryer. I have sent multiple videos to the alleged supervisor, Patrick as proof of the problem and he never responded after his visit on 2/5/26. After numerous phone calls, the escalation dept scheduled two follow-up appoints, 2/21& 2/22, both were cancelled via text with no explanation. I was told that the work came with a 90 day warranty and BB is refusing to honor the warranty. DO NOT BUY LARGE APPLIANCES FROM BEST BUY. If you're so inclined after reading multiple negative reviews, DO NOT BUY THE EXTENDED WARRANTY FROM BEST BUY. purchase it when you get the offer in the mail from the manufacturer. ALWAYS DEMAND THIRD PARTY REPAIR. BEST BUY outsources CS, I have spoken to 2 reps in Guatemala, 3 reps in Panama City, Panama, 2 in Central America, a number of others that I never asked for their location, escalation reps allegedly in MN, Florida, and Chicago all suggesting they will forward my concerns about the inexperienced geek sq techs, asking for third party techs or a replacement to No Avail. The dryer has been priced at approximately $630; after sending out 4 techs and replacing four parts, it probably would've cost less to replace the dryer. Best Buy is refusing to uphold the 90 day warranty they promised. I would not recommend BB to anyone.

In the midst of seasonal chaos and frantic shoppers, I want to commend LIZ, at Best Buy, Webster!…read moreShe went above and beyond to help me and my grandson this evening! My 13 yo grandson rated her setvice-on a scale of 1-10 - 3,000! She brought a ray of sunshine into what was shaping up to be a dismal disappointment! Liz, from the bottom of my heart, THANK YOU Terri & Reed Richison

Excellent work and service. Quality of the repair is perfect. They replaced the screen. Good…read morevalue.

I had them replace a motherboard in a laptop. They were fast, friendly, and reasonably priced…read more Great customer service. I will definitely use them again. I think a lot of these bad reviews are from people with extremely unreasonable expectations.

March 19, 2022…read more Target has this pick up business on track! Everytime I drive here (from Galveston) they have my order ready to go. Friendly staff too. Awesome job Tar-shayy!!!

Visited this store to make a return yesterday. The receipts fade very easily now days. The so…read morecalled Manager and agent Homero and Bethany refused to accept my return and told me to return to the store where I made the purchase. Well, I am one customer that will boycott target. They do not honor their policy. I had a valid receipt

Excellent selection of new and used vinyl, as well as CD's. I've been going to this place for years…read moreand I always find something good to listen to. Also friendly service, as well as a pretty good selection of used audio equipment.

Cute little shop with a large selection. Also has equipment in the back for sale. Chill vibe for…read moresure.

I was on the hunt for a specific smart watch that I was going to be gifting as a retirement gift…read more When it comes to electronics, Best Buy has always been my go to store. Yeah I can find things online, but I'm old school, I need to see it in person and walk out with it. I don't trust half the delivery options out there either, especially when it comes to expensive items. I searched online and this specific watch was only available either in Gunspoint...I mean Greenspoint, or this location. Both are a drive from the Med Center, but this location was my best choice. I arrived and the lot was pretty empty. Inside, I got excellent customer service as soon as I walked in as no one was busy. I told them what I was looking for and within minutes, they already pulled the item out of their locked areas and delivered it to the cashier. There were a few people ahead of me and the line did move extremely slow at that point. I do wish someone would have assisted the young man checking people out. Extended warranties were offered as usual but I declined. I didn't feel pressured to buy any of the add ons. I liked that a gift receipt was also available upon request. Overall, this location is way out of the way from my home or work, but I loved how chill and not too busy this spot was.

The sales associates are misinformed and has me. Out 600 dollars talked to the so called Manager in…read morereference to our purchase and was told that even though 2 of there employees verified I could bring back merchandise with in 14 days I was told by Cathy that sorry but I was misinformed by 2 of her employees I asked to speak to her manager and she said with horrible attitude No IM NOT GIVING YOU HIS CELL NUMBER!! I stated I never asked for his personal number I needed his contact info when she proceeded to state she was the only person I could talk to after I told her I wasn't leaving until I spoke to her manager when she said ILL HAVE YOU REMOVED FROM THE PROPERTY THEN ! THIS IS BEST BIYS CUSTOMER SERVICE TO ANYONE EHO THINKS OF PURCHASING FROM BEST BUY DONT !!!! ANY PLACE IS BETTER THAN THIS!!!!

I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

Everytime I have to come into this store it has not been a great experience. Customer service is…read morenot as friendly as other stores. Latest issue was waiting over 40 mins for a replacement protector screen for my phone. Get them free with the 360° plan. Well, they where out. No biggie Said they would order it and I would get it in the mail. They ordered the wrong one. Had to wait another hour to go back to store for them to order the right screen. It is always something with this store and bad service. Would be different if they were more friendly.

I'm a longtime GameStop customer and a Pro Member, and this experience honestly explains why so…read moremany locations are shutting down. I went into the League City store to trade in an Apple Watch. I brought the original receipt, paired the watch in store to prove it was legitimate, and even unpaired it directly from my Apple ID right there. I did everything by the book. Rose took one look at it and said it "looked fake." No real explanation. No proper verification process. Just an assumption. If employees are going to handle high-value electronics, they need proper training. Accusing a customer's item of being fake without actually knowing how to authenticate it is unprofessional and frustrating. Especially when the customer comes prepared with proof of purchase and takes the time to demonstrate it works. I've supported GameStop for years as a Pro Member, but experiences like this make it hard to keep defending the brand. If stores are struggling, maybe it starts with better training and better customer service.

thanks to Austin I got my gaming needs good customer service highly knowledgeable and recommend for…read moreyour gaming needs they gain a loyal customer thanks you game stop