Wyatt C is what went well. Customer service at this location is always good. They have a good…read moregroup of people who are patient and always willing to help out! Good job, people! Keep it up.

Asst. Store Manager, Will S., is an exemplary leader who consistently provides the BEST IN INDUSTRY…read morecustomer experience, through his high level of professionalism, knowledge, courtesy and kindness. I will bring all my mobile phone business to this store and specifically to Will. HOW LUCKY IS CELLULAR PLUS +VERIZON TO HAVE A LEADER OF THIS HIGH CALIBER WHO TREATS CUSTOMERS CONSISTENTLY IN A MANNER OF EXCELLENCE. He solved my pain points and goals, numerous and repeatedly, and the entire customer journey was flawless. See Will S. and you too will leave a happy, satisfied customer and feel valued. THANK YOU WILL S.

We have done business with this store for over 11 years. But today, the experience was the worst…read more the rep was dismissive, rude, and disrespectful. I asked a question and asked the question again, and because I could not understand the response of we don't carry or have that accessory, when I bought it there twice.. I was asked to leave the store and would not be helped.. This rep was so disrespectful I told don't every talk to me that way.. Kayleigh you need to be fired.. and yes we will call corporate and yes we will talk to the manager Business Manager you need to contact us Immediately

Went to Verizon today Ty fixed my husband's flip phone. He is an older guy and only needs to use it…read morefor locating his wife while out shopping. Like a walky talky.

First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

I came in looking for help on my iPad that had been sending/receiving messages and then stopped…read more After explaining the issue, Dan, who turned out to be the store manager, insisted that it simply wasn't possible for iPad to send or receive messages to Android phones. I showed him chats where it had worked, but then stopped. He didn't believe me, despite showing him, and insisted that it just wasn't possible. He explained he had been doing this for a long time and was the store manager, so he knew what he was talking about. He went so far as, "Well I wasn't there to see you send these messages." It was unbelievably frustrating to not be believed, even insinuating I was lying, despite showing him that it had been working. I threatened to go elsewhere for help, including another carrier (after being with Verizon for 20 years). He finally asked another employee, Austin, who listened, did some digging and that it *had* been possible until around the time I started having issues due to an upgrade. Even if it wasn't the answer I was hoping for, he listened, tried to help, and didn't disregard me. If you come here, I would not recommend getting help from Dylan (he does not listen, and did not even try to help). Even after Austin found an explanation, Dylan never apologized or try to do anything other than explain why HE was correct.

Chelsey provided exceptional customer service. She was very clear and helpful with instructions. I…read morewould highly recommend her for your cellular needs!

Chelsey Was so wonderful to work with. I placed an order online but something got messed up. She…read morewas very helpful in fixing the issue and getting the order straightened out l.

Came to this store at 10:05 am.on Thurs, April 30. There was only ONE person there to help…read morecustomers. I was in a line of several people. The lady who had come in first was purchasing something for $40. But that wasn't the worst of it. After all of us had waited for 30+ minutes already, the worker offered the lady an "I help you, you help me" deal, and told her if she'd just take about "10 minutes" to fill in a credit application and get "pre-approved" he would COMP her the item and it would "look good for him" with his bosses! SO WE ALL STOOD THERE WAITING AN ADDITIONAL 10+ MINUTES WHILE SHE DID THIS!!! I hope that this sleazy practice does NOT look good to his bosses! What an awful customer service practice! I could see it if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in lineI could possibly think this was okay if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in line, but that was not the case. Come on t-mobile, you can do better than this!

First off, I have years of sales experience in my background, for various S&P 500 companies...I…read moreunderstand sales gimmicks and the need for commission, but I was lied to by every in store person and Customer service for a month after sign up. I signed up right after Black Friday pay 2 lines get the 3rd free. $120 total cost (family and friends discount or whatever code name they want to give it) it was not applied at sign up nor entered till I made multiple calls and got multiple bills over charging me $150 (no discount applied at all). Then they told me "it would all be taken care of" which it wasn't... my first bill was $30 over the quote, next month they added $97 to the current bill and assured me "we will apply the discount" and took $25 off. My bill out the door was supposed to be $131.25 It went from $161.25 to 228.58 in a month and they informed me that the discount would apply after 1-3 billing cycles, so the next 1-3 months paying full price. I inquired and was informed they WILL NOT backdate the payments and give you a rebate for full price months...so they want me to pay 4 months at an additional $30 per month = $120, and $72.33 for errors made. (The reason I gave three stars instead of one is because I spent an hour today on customer service for T-Mobile, and got through to a manager when I told him I was going to cancel service today if I could not come to a resolution. The manager I spoke to on the phone I believe based out of LAX. His name is Brian and he was incredibly helpful and made sure that every single dollar lined up and he said he would give me a call back three days after the next bill is sent to make sure everything is squared away and honest with the amount I was guaranteed in store... I will have a follow up to this once the next bill comes through. My sincerest advice to any new potential customers for T-Mobile, is to take photos and have documentation and writing of exactly everything that they promise you via word-of-mouth

Josh Miller was excellent, he explained my new phone to me. I think I'm going to be very happy…read morewith Cricket

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Billings store today.

Fast, friendly and skilled. I've had great experiences with them in the past. I would recommend…read morethem to anyone.

I went in there because my phone wasn't charging. The owner of the shop cleaned it out and had it…read moreworking in less than 5 minutes. awesome service. The owner was also a really nice guy. 10/10 recommend if you're having any phone issues.

I woke up to an unexpected $500 charge from Spectrum. After a long wait, a rep told me it was…read more"unusual" and couldn't explain it, so he refunded me. Later in the same call, he said it was from international data roaming during a recent trip to South America. My wife and I used Wi-Fi the whole time and forgot data roaming was even on. Spectrum claimed they warned me via email, but I receive dozens of promo/spam emails from them monthly. Their email didn't clearly state I'd be auto-charged $500 once a certain threshold was reached, which feels deceptive. Since the rep already refunded it, he said I'd be recharged next month. I called again to dispute it and spoke to a rep who laughed when I asked for a supervisor. A manager told me I'd also be charged $585 unless I upgraded to an unlimited plan -- so I paid $40 just to avoid that. Still, I was told the $500 charge would remain. On a third call, another rep told me I wouldn't be charged the $500 at all, but instead, $50. By now, I had received three completely different answers. The inconsistency is unacceptable. While checking my account, I saw I'd been charged for premium TV services I don't use and a Roku device I already own -- something that has happened multiple times in the past. Then I checked my Internet speed. I've been paying for Ultra Internet (advertised at 700+ Mbps) but only got around 120 Mbps. Even after downgrading to a 500 Mbps plan, I still get the same speed. On top of that, the Ultra plan price jumped from $60 to $130/month over time, without any clear explanation.

Spectrum's online shop for a program only leads you to a phone number to call. And then once you…read morecall the Spectrum internet deal is internet plus two mobiles which only one is posted. Starlink: here we come!