This place is a freaking joke. I have called customer support multiple times about my internet and…read morethe guy told me we are aware of the situation but we are not going to fix it. That is unacceptable. I am supposed to be getting 20mbps which isn't great but thats what my complex gives us. I AM CURRENTLY GETTING 1.55 DOWNLOAD AND 2.1 UPLOAD SPEEDS. Just unacceptable.

Like Richard C. stated, Launch BB is a joke. They talk up fiber to apartment complexes throwing…read morearound terms that sound good on paper to the apartment owners so they will sign a contract with them. Launch BB lies to you to keep you occupied as long as they can. I have had 7 tickets trying to resolve issues with them over the past year that mysteriously disappear after I hang up the phone. I call back and they have no record of my ticket even with a provided ticket number. I pay for 250down and 250up and get an average of 20. I am paying extra for the upgraded speed and have not gotten my speed for the past month+. They use a hub and put us behind a NAT that does not allow us to do our own routing for connecting with friends on video games. I was told that they do offer a static IP for me to go around this issue and submitted a request ticket for one. When I called back several days later after not hearing from them, they told me they do not offer static IPs. This company needs to get their ducks in a row if they ever expect to be anything successful instead of conmen that scam apartment complexes with big talk of fiber. As a person that uses the internet daily in my free time, this company is going to make me move so I am not forced into using them.

My husband arranged for Dish to come and install our Google Nest Learning Thermostat. For some…read morereason the install was free, which was nice! The only glitch was the installation was initially scheduled for Sunday; however, Dish rescheduled it for Wednesday via an email that my husband overlooked. WE have an aggressive dog, and we have to medicate him when strangers are in our house, so the installation appointment change messed up our day due to medicating our dog unnecessarily. on Wednesday, the technician showed up, was extremely polite and spent about 2 hours on the installation. He updated hubs' phone with the app and walked him through using the app. Unfortunately, the second Google thermostat we bought doesn't work on split system HVACs which means we will need an additional installation for that thermostat. I thought the Dish technician did a great job and I would recommend them and Google thermostats!

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

The Hubs signed us up for AT&T fiber and the guys who installed it were very polite, hard working…read moreand nice. Their account executive/sales rep was also very friendly and thorough and pleasant. We have had no issues with their service and zero disruptions. As an aside, my stepson worked for AT&T for several years and I noticed they do offer their employees a nice benefits package which is really rare these days. Although I was not displeased with our previous internet provider (spectrum) my husband was interested in the deals and faster internet speeds offered by AT&T. Their team showed up on time, got the job done and did a great job! Thanks AT&T fiber!

Shame on you @att. This is borderline #elderabuse . Charging my Mother in law $50 for 786 kbs…read moreinternet speed. That's barely dialup speed. Customer service would only offer a $5 discount, no other plans. Which I find hard to believe in #Huntsville AL. Fortunately WOW internet is being installed, tomorrow, 200Mbps for $35.99/mo.

Went in because my phone wouldn't turn on they told me that they couldn't verify my account or scan…read moremy ID because it has my middle name and my account only has my first and last name but I was informed by customer service that there are multiple ways to verify an account so I was turned away with no help and sent to a store that I have no idea how to get there since I'm not from here I dont know if they were being lazy or just prejudice but I really don't appreciate it Verizon AT&T would have never let me walk out that door Without finding out why my brand new iPhone isn't working...

What is the difference it makes to sit and talk with someone who can review your usage, look at…read moreyour offers, and come up with a plan that will save you money but increase your number of lines, improve your Internet, create a better TV viewing experience... Again, always saving money! Ask for Jason!

I came to Huntsville to work for four months. The apartment where I am staying referred me to…read moreBecky Parsons, a sales rep. She was very vague about my service options and only communicated via email. She sneakily tried to get me to sign a one year contract then raised the price of my service when I reminded her that I was here temporarily. She asked me for personal information via email; social security number. She charged me an activation fee and a setup up fee. And. .. Not until I was emailed my welcome packet, did I know that I would be paying a $7.00 per month equipment fee. She's definitely a swindler.

Upgraded to AT&T U-verse 13 months ago & it has been a very bad experience. Will be going to…read moreanother source ASAP! Would not recommend!!!