So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

I recently got phone service from Spectrum in Strongsville Oh. Part of the incentive was that they…read morewere going to reimburse for what the payout was on my phone. I supplied the store that I had trouble filling out their reimbursement form and they did not accept my paid bill from my former mobile provider. Asked Erick from this store to help me and in a rude manner he refused to help me. This person is not good for this business or anyone else at this particular store. I would never recommend this store to anyone!!

I simply want to thank Spectrum for many years of great service. I just couldn't afford them any…read morelonger. Unfortunately, I had to make a switch. Thank you

Cell phone providers are the new used car salesmen. They lie about prices, add extras without…read moreconsent, downplay fees/taxes, and you spend an eternity in the store. The people I worked with here are either liars or incompetent. Either way, not a place you want to visit. Edit: You can read below for their phony "we care" response but they never reached out, of course.

If I could give this store a 0 star, I would. Back in May we went in for new phones due to upgrades…read moreavailable. In the midst of that, the act manager Tarek Rida overheard we owned a business and told us about Verizon business and how it would "save us money" switching to a business account. Tarek added 2 extra lines to our account without our knowledge that we have been paying for months. After talking with customer service, (which I have all phone calls recorded) they stated this is fraud and he's been doing this. They said they could refund us credits from the amount we have been paying over the months but first had to go back to the store to have Tarek remove the lines and note in the account we may be refunded. This is because our account had been switched to a business account by him and only he could access to change things that customer service could not do. Went up to the store multiple times he wasn't there. Finally yesterday my husband went up again and Tarek was there. He said "he couldn't remove the lines" ?!! I went up today to have our account switched back to a regular account rather than business because it's been nothing but issues. Tarek got very hostile with me, said "I'm not doing that and I'm not helping you" and got up and walked away. He created fraud activity and refused to fix it. The police were called the the store today and a report against him has been made along with the fraud department with Verizon against him. Also have contacted my attorney and will be taking this matter against him farther. For any future Verizon customers avoid this location but especially Tarek Rida at all costs!! Also check your bills, do not fall for any scams in store when they tell you they can save you money, and never just hand over your devices to them. He added lines and an app on my children's iPads without us knowing and they've been receiving spam texts and calls and inappropriate messages ever since. We still are having trouble getting these lines removed and switching back to a regular consumer account from business.

Transferred all my data to my new iPhone even though the old one was damaged. Amazing job.read more

Bill's great, knowledgeable and thorough. Dropped my iPhone, started looping and he fixed it with…read moreall my data intact. Highly recommended.

All the tech people have done outstanding work during the many months we have been having problems…read morewith our internet service. However, communication with the company has left a lot of to be desired. On many occasions when I called the company and entered my code , the phone goes dead and I am not connected. VERY FRUSTRATING!! Also, the recorded voice says to go online first. DUH!! I have no internet service. Please improve your phone services. I appreciate the reminder call the day before service person is to come out. However, on the day of the service I received a call at 7:40 am that the technician was "on his way and will be there shortly ". Then at 7:50 am I received another call reminding me I have an appointment "between 8:30 and 10:30". The tech arrived at 8:30 am. I also left a message with a person I talked to that I would like to to speak to a supervisor. She said she would leave a note in my file. No one called back. Tom Ohradzansky

Awful service. It goes out at least monthly. Your bill will double at a moment's notice because…read morethey get you to commit to e-billing and autopay for discounts and you forget to check the email. Customer service takes at least 30 minutes to route you finally to the right queue, where you will wait an hour. I am switching service and will not return.

This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

Infuriating. I won't go in again. I have spent lots of money here over the years. Tuesday this week…read moreI went into an empty store to ask for assistance setting up our new phone. No one was in there and the employee (the manager, he told me) was just looking at his phone. I told him we were long-time AT&T customers (for 26 years!) and asked for his help. He could not have been more rude. He said as rudely as he could, "what the hell. Is everyone wanting me to set their phone up for them today?" I said, really. Do we have to go elsewhere? To which he replied, "I mean, sure". What?? You are literally doing nothing!! That there is a man who hates his job. We left without any assistance. And I will not spend another dime in that store. Thank you for nothing!

I came in for an upgrade on my IPhone. The associate was with another customer doing an upgrade. I…read morearrived in 15 min before closing. He's like you know we close at 7 and I might need you to come back tomorrow. I was caught off guard with the comment. Luckily, they didn't have the particular phone that I was wanting. Went home and ordered it online. I will not go back to this location.