These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

I recently got phone service from Spectrum in Strongsville Oh. Part of the incentive was that they…read morewere going to reimburse for what the payout was on my phone. I supplied the store that I had trouble filling out their reimbursement form and they did not accept my paid bill from my former mobile provider. Asked Erick from this store to help me and in a rude manner he refused to help me. This person is not good for this business or anyone else at this particular store. I would never recommend this store to anyone!!

I simply want to thank Spectrum for many years of great service. I just couldn't afford them any…read morelonger. Unfortunately, I had to make a switch. Thank you

Cell phone providers are the new used car salesmen. They lie about prices, add extras without…read moreconsent, downplay fees/taxes, and you spend an eternity in the store. The people I worked with here are either liars or incompetent. Either way, not a place you want to visit. Edit: You can read below for their phony "we care" response but they never reached out, of course.

If I could give this store a 0 star, I would. Back in May we went in for new phones due to upgrades…read moreavailable. In the midst of that, the act manager Tarek Rida overheard we owned a business and told us about Verizon business and how it would "save us money" switching to a business account. Tarek added 2 extra lines to our account without our knowledge that we have been paying for months. After talking with customer service, (which I have all phone calls recorded) they stated this is fraud and he's been doing this. They said they could refund us credits from the amount we have been paying over the months but first had to go back to the store to have Tarek remove the lines and note in the account we may be refunded. This is because our account had been switched to a business account by him and only he could access to change things that customer service could not do. Went up to the store multiple times he wasn't there. Finally yesterday my husband went up again and Tarek was there. He said "he couldn't remove the lines" ?!! I went up today to have our account switched back to a regular account rather than business because it's been nothing but issues. Tarek got very hostile with me, said "I'm not doing that and I'm not helping you" and got up and walked away. He created fraud activity and refused to fix it. The police were called the the store today and a report against him has been made along with the fraud department with Verizon against him. Also have contacted my attorney and will be taking this matter against him farther. For any future Verizon customers avoid this location but especially Tarek Rida at all costs!! Also check your bills, do not fall for any scams in store when they tell you they can save you money, and never just hand over your devices to them. He added lines and an app on my children's iPads without us knowing and they've been receiving spam texts and calls and inappropriate messages ever since. We still are having trouble getting these lines removed and switching back to a regular consumer account from business.

Transferred all my data to my new iPhone even though the old one was damaged. Amazing job.read more

Bill's great, knowledgeable and thorough. Dropped my iPhone, started looping and he fixed it with…read moreall my data intact. Highly recommended.

The absolute worst Internet provider I have ever had going back to dial up over an acoustic modem!…read more Totally unreliable I am continuously accessing their website using my cellular network to reset the connection. I frequently lose connection and their customer support does absolutely nothing to assist. I travel a lot and as soon as I can find some time to stay home, I'll replace them with a new provider. Use them at your own risk. I would give zero stars, but I have to give at least one!

Awful service. It goes out at least monthly. Your bill will double at a moment's notice because…read morethey get you to commit to e-billing and autopay for discounts and you forget to check the email. Customer service takes at least 30 minutes to route you finally to the right queue, where you will wait an hour. I am switching service and will not return.

Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

Holy smokes! you gotta be kidding me.. so while this sales fella is "talking" to me he decides to…read morepull out a kleenx and starts blowing his nose, with nostrular stuff coming out of his nose as I'm standing there witnessing this unexpected event.... SERIOUSLY? After he was done performing he must have seen the astonished look on my face so he apologized. I left... Verizon, Great Northern shopping center, North Olmsted, Ohio.