Horrible first I walked in it seems only 2 employees which is ok waited 25 min to be service well…read morethe customer service was doing some well customer service with the prior customer it was 3 more customer after me also waiting but he acknowledged everyone but continue talking about no. Related personal bussiness with the customer example about the customer employer and where can she eat for free lol and me WAITING 25 min hearing $@)&&)&) that was unrelevant if you have 1 hour to spend by all mean come in to the store if you have time to kill and waste and don't mind hearing people bussiness but if you are ina tight schedule or believe in take care of your business and get the )&)&)& out AVOID it

After ordering a phone there six times with help from an employee, the next day the order was…read morecanceled. After 33 days of spending 12 hours waiting on the phone because "the call volume is high" and I am not me, I changed phone companies.

AVOID, OVER PRICED, BOGUS FEES. Worst customer service,…read morebogus added charges, disconnection fees, frequent outages, slow unreliable services, T-Mobile, Spectrum, Mint, MUCH better and cheaper.

My experience at the retail store was quick and easy last weekend (16 Nov. 2019). I came to return…read morea wireless router. The problem I had recently was with customer service and locating this store. CUSTOMER SERVICE -- I called this location before I arrived to make sure that they were still open. No one answered the phone and the voicemail stated that they closed at 3pm, on Saturday. I was confused because a google search (via google reviews) showed that they were open for business. To add to more confusion, the actual COX website did not have any Cleveland locations on their list of locations so that got me frazzled because I didn't want to drive to Parma to see the store closed. I called Cox Corporate (not the store) and spoke to customer service Rep. He was not able to help me to determine where the Cleveland location was or what time they were opened. He did the google search I did but that can not be reliable at times. He also was unsure why the Cox website didn't list the store under locations. Anyway, I went to the Cox location via google search and hoped they were open since no one at the physical store was answering their phone. Thank goodness, they were open. Step it up Cox Customer Service. COX INTERNET -- I had a good experience with having Cox internet for 1 year and 2 months. I only cancelled because the plan increased in price after 1 year to $77 per month (normally, new customers get a deal for the 1st year). If I had a roommate then I probably would have kept my internet service but I have data on my phone. **** - 140 total reviews in 2019 - 349 total overall Yelp reviews - Reviewed on 23 November 2019

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

They will cheat you! I cancelled service 3 days into a billing period and I have to pay for the…read moreentire month! That policy comes from their "Loyalty Dept!" Before that... I had given them every opportunity to keep my business but they would not match Spectrum's price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!

All the tech people have done outstanding work during the many months we have been having problems…read morewith our internet service. However, communication with the company has left a lot of to be desired. On many occasions when I called the company and entered my code , the phone goes dead and I am not connected. VERY FRUSTRATING!! Also, the recorded voice says to go online first. DUH!! I have no internet service. Please improve your phone services. I appreciate the reminder call the day before service person is to come out. However, on the day of the service I received a call at 7:40 am that the technician was "on his way and will be there shortly ". Then at 7:50 am I received another call reminding me I have an appointment "between 8:30 and 10:30". The tech arrived at 8:30 am. I also left a message with a person I talked to that I would like to to speak to a supervisor. She said she would leave a note in my file. No one called back. Tom Ohradzansky

Awful service. It goes out at least monthly. Your bill will double at a moment's notice because…read morethey get you to commit to e-billing and autopay for discounts and you forget to check the email. Customer service takes at least 30 minutes to route you finally to the right queue, where you will wait an hour. I am switching service and will not return.

I was switched to u-verse internet and home phone without being given a choice, and the cost…read moreincreased. Then for a couple months, I was getting 2 bills, one for the service I was getting before the switch, and one for the new u-verse. So I was being billed for the same services twice (internet and home phone) at 2 different prices. I took the matter to a supervisor and they fixed the problem immediately, the double bills stopped immediately, and they even refunded some of my money for the trouble. And even though the new u-verse cost more, they gave me a discount for the first year. Their excellent customer service made all the difference.

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

i was given misleading information about moving from direct TV to AT&T tv, (app can be loaded on my…read moresamsung smart tv, 25% discount for veterans). when i finally got a hold of a manager, he promised me an additional gift card and a roku stick to compensate me. never received either and called and texted numerous times with absolutely no response. They are terrible to deal with. AT&T should realizes that Elite Mobility advertizes they are a preferred provider. they are a nitemare.

I documented all of the information regarding my experience as I transitioned from Verizon to AT&T…read more(emails, texts, voicemails, phonecalls). The entire experience was a nightmare. None of the information I received was correct and now I cannot get anyone to respond to my calls, Do not use a authorized dealer/reseller. Go directly to an AT&T corporate store.

Dish network is misleading. They tell you any price to get you signed up. Then after 30 days they…read morecharge you very high tax and service fees. The contract takes away your right to sue the company and locks you into a 24 month contract. The cancellation fee is hundreds of dollars. For the $44.99 windstream internet service, I am paying $24.65 a month in taxes and fees. The flex package for the Dish network does not even include your local channels. BIG RIP OFF.

DISH 0 STARS! Only gave one because I had to to review! I am pregnant and recently married. Where I…read moream moving already has the service and they refuse to cancel my account! This is a life change situation and their service is already on where we are going! I'm beyond frustrated and I will NEVER be using there service again. And I will be contacting the Ohio attorney general!!! I honestly can't believe that such a big company would stress out a pregnant woman on a high risk pregnancy so much that I now am lying in the hospital over. And all because they want an extra $100+ when the service is already on. DO NOT USE DISH! I WILL ALSO BE CONTACTING FOX 8!

5Star service all the way around. Great experience with Huffman Information Technology Services…read more They mounted 3 TVs and the results are fantastic. Ashley the technician was punctual, professional, and made sure everything was perfectly level and secure. He was respectful of our space, cleaned up after the job, and explained everything clearly. The setup looks clean and polished--exactly what I was hoping for. We highly recommend him for anyone looking for reliable and high-quality services!

From the owner: We are a mobile IT and computer support company servicing Summit County and surrounding areas. We…read morespecialize in: building custom networks with Ethernet and Wi-Fi; designing / installing security camera systems; hanging your TV / projector & screen and setup your audio system; install and setup your video doorbell, smart thermostat, smart locks, speakers, displays, hubs, home security systems, cameras or other smart device. All for your home or business.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

Cell phone providers are the new used car salesmen. They lie about prices, add extras without…read moreconsent, downplay fees/taxes, and you spend an eternity in the store. The people I worked with here are either liars or incompetent. Either way, not a place you want to visit. Edit: You can read below for their phony "we care" response but they never reached out, of course.

If I could give this store a 0 star, I would. Back in May we went in for new phones due to upgrades…read moreavailable. In the midst of that, the act manager Tarek Rida overheard we owned a business and told us about Verizon business and how it would "save us money" switching to a business account. Tarek added 2 extra lines to our account without our knowledge that we have been paying for months. After talking with customer service, (which I have all phone calls recorded) they stated this is fraud and he's been doing this. They said they could refund us credits from the amount we have been paying over the months but first had to go back to the store to have Tarek remove the lines and note in the account we may be refunded. This is because our account had been switched to a business account by him and only he could access to change things that customer service could not do. Went up to the store multiple times he wasn't there. Finally yesterday my husband went up again and Tarek was there. He said "he couldn't remove the lines" ?!! I went up today to have our account switched back to a regular account rather than business because it's been nothing but issues. Tarek got very hostile with me, said "I'm not doing that and I'm not helping you" and got up and walked away. He created fraud activity and refused to fix it. The police were called the the store today and a report against him has been made along with the fraud department with Verizon against him. Also have contacted my attorney and will be taking this matter against him farther. For any future Verizon customers avoid this location but especially Tarek Rida at all costs!! Also check your bills, do not fall for any scams in store when they tell you they can save you money, and never just hand over your devices to them. He added lines and an app on my children's iPads without us knowing and they've been receiving spam texts and calls and inappropriate messages ever since. We still are having trouble getting these lines removed and switching back to a regular consumer account from business.