Great guy and amazing service! I highly suggest going to him!! He's fast with an knowledgeable,…read morefixed exactly what was wrong with my phone

Amazing customer service and iphone repair skills!…read more My husband dropped his iPhone 8 Plus and completely cracked the screen. Within 45 minutes, with 3 other people in line, his iPhone was as good as new! The owner even added a free tempered glass screen to ensure that this wouldn't happen again! Who does that?? This takes away from your return business, but this shows that the owner actually cares about you! Cannot recommend this place more

I have got quite a few phone repairs (cracked screen, water damage, fried HDMI port on xbox series)…read moreon separate occasions and their timing, professionalism, and prices are very very good. They are the best!!

Needed to replace broken screen on IPhone 17 pro. Tech spot did an outstanding job and customer…read moreservice was great. Highly recommend

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

Dena was AMAZING!!! Got a new 26 galaxy..would not download pictures to messages...been to 2…read moreVerizon store...hours with them...nothing. Talk to Dena on phone..great...bring it in and we'll see what we can do....SHE!!!! FIXED IT IN 15 MINUTES. Ignore all these negative reviews..give them a chance. She was Amazing and friendly!!! Thank you!!!

Won't go again. Offered me 1 price for a pc but they didn't have enough cash and I would have go…read moreback the next day and they would then cut the offer in half. Will not go back. Very untrustworthy.

Fantastic customer service and good prices…read more My phone hasn't worked in over a year! it randomly opened apps/links and pressed buttons all on its little lonesome. I was skeptical it could be fixed. I called around for prices, and FastFix had the best. As soon as I told Neil what was going on with my phone, he knew how to fix it. I was planning on running errands while he fixed my phone, but ended up locking my keys in my truck. Neil was extremely easy going and friendly. He made sure my 2 year old daughter and I were comfortable. He even let her watch her favorite movie on his Netflix while we waited. Even better, my phone was fixed before AAA got there. I haven't had a problem with my phone since. Not only did he fix my phone, but his customer service made my bad day better.

EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

Had a washing machine that I thought was leaking. Warranty company chose ProtecRepair.biz to come…read morediagnose. My tech, Dean, was GREAT. We determined it wasn't the washer (it was a drain hose issue). But after he left the washer wouldn't work at all. I panicked a bit and called in and texted asking them to send him back. The man I got on the phone in the office was a D-bag! Instead of saying "He's already on another job and let me see if I can help" he replied with "He's already in Canton, I can't just send him back. He's working on a $15,000 appliance job. He's an expert on those machines. He'll have to call you" It wasn't only WHAT he said, but HOW he said it. Super dismissive. Well thanks for letting me know I'm not important because my washer wasn't worth $15,000. Dean called me back and explained that I had to unplug and reset the controls and everything was fine. Why couldn't the guy on the phone just say "He's at another site, but I will find out what's wrong and call you right back or send someone else" Dean you were great, your manager....not so much.

This company serviced our appliance under Home Depot's AllState Protection Plan. After canceling…read morean appointment via text, I tried calling the company only to find out they only text. The tech finally came out the following week, then came in and squatted down and texted in some notes. Said the dishwasher wasn't fixable (2 year old Bosch that the weld failed). However he submitted his notes caused AllState to deny the claim as accidental - which it wasn't. But Allstate won't review again. I will not use this company in the future.

Terrible! One older guy messes up all my Amazon returns. He sends them back to my address!!!!! I…read moreleave if he is behind the counter

I dead coming here, especially for Amazon returns. The staff is just flat out rude. Snarky comments…read moreand all around just unfriendly.

Thank you so much for the service you provided, my phone was frozen and couldn't get assessed…read moreuntil I brought my phone to you. quick service, you restarted my phone . thank you

Posting this experience as general awareness of this Store Chain. The Macedonia store was sketchy…read moreand the text below is realted to my Macedonia store visit. My cell phone broke over weekend. Not sure why as the screen formed a touch dead spot and faceID stopped working with an error message. Maybe condensation from age and the winter weather. Then phone value to IFIXIT kit prices made it not cost effective to fix. I stopped by this location to look at used Iphone 11 or 12 so I can have a same day replacement as I don't need a brand new IPhone. I purchased an unlocked IPhone 12 for $5xx as it seem to work at the store, phone is in front of me, and in excellent condition. When I drove 40 mins home, I restored a backup from Icloud and then asked a Verizon tech to activate the phone. I was on the phone for 2 hours with Verizon trying to activate the phone. At the end of the call, they noticed the phone I had was a European model and not a US phone. Verizon was not able to activate the phone as Europe and the US have different regulatory standards for Cellar/WiFi communication. The only thing that worked was 5g Internet service and I could not send/receive calls and texts. I had to drive 40mins back to this store to return the phone. Based on the conversion we had. It sounded like they knew the phone was a foreign and willing sold it..... What a #$#@ and low life move by these people. I should be able to walk into a US store and buy a phone compatible for the US without thinking to ask if the phone is a US model. In total, I wasted 5 hours of my life with this store and ended up buying a US model phone from Ebay. I'm not going back to this store chain and I will never recommend them as well. If I cant trust to them to buy a used phone. How can I can trust them to repair one.