Off the charts fast in the rural area in the far northern part of Muskegon. Installers were great;…read moremy job was a giant pain,1/2 long driveway in the sticks. Had Starlink Satellite going to Fiber, was a Night to Day difference; now finally feel included in the 21st century. I asked for the fastest plan they had 5,000 Mb, and it was still less money than what I was paying Starlink. We do have a large Family of 6, IT working from home, streaming on multiple TVs, with two teenage boys video gaming and still will never use the bandwidth. BEST PART was working with Megan, was such a sweetheart; quick installation, I knew my price down to the penny and whole team at Pure MI WiFi have been great, so glad to work with someone local. Can't ask for any more.

From the owner: Fiber Speed Internet 4 All, Rural, City & between. YES we reach families and we are Local We will…read moreNever Outsource our Customer Service. Internet Solutions Provider in rural areas where cable lines can't reach. Committed to bridging the digital divide and connecting communities with reliable and fast internet connections. State-of-the-art wireless technology ensures that you experience seamless streaming, smooth online gaming, and effortless browsing, no matter where you are live. As the leading ISP (Internet Service Provider) in Michigan's underserved regions, we understand the importance of staying connected in today's digital age. With our dedicated team of experts and cutting-edge equipment, we provide tailor-made internet packages to suit your needs and budget. Whether you're a rural homeowner or a remote farm, has the plan to keep you connected and thriving online."

Comcast installation is questionable at best. I had xfinity re-installed after a year off. xfinity…read morewas installed in October of 2016. The installer cut the old cable and left a 100 ft section of cable across my yard. After a week of waiting for exfinity to finish the job I called. I was told the cable would be buried "right away" and a "ticket was completed. As of February 2017 The cable is still across by yard and secondary driveway. I called xfinity back and was told by a rep the cable would not be addressed until April. I cannot wait to cancel this service again Dish has much better service.

Had to stop in there the other day, and of course the new easy set up modem was not programed…read moreproperly. But a better story is when I called about HBOGO not working on my TIVO I was told the reason it wasn't working was "it only works with Samsung TV's". I hope Comcast takes over health care and the first person they work on is Xfinity executives are first in line for care.

These folks are always the best. Ryan, Chris and Cameron are all very competent and patient. If you…read morehaven't tried them as a Verizon dealer, you are missing a great experience. I won't go anywhere else. Dave

Manager Joseph B. and his staff have all patiently worked with me with my iPhones, IPad, mini iPad,…read moreand Hum. All these young men know their stuff and work very hard to find solutions for your issues no matter how big or small. No need to go anywhere else. Thanks guys!!! Cathy Woodring

Super disappointed with my experience here. On Saturday, we went to upgrade both of our phones. My…read morewife's phone has a secondary number on it for her work. After spending an hour trying to get it upgraded, Kennedy said that the tech-support said the only way to upgrade it would be to disconnect the second number and then reactivate it. She said there was a slight chance the second number wouldn't reactivate but that she had done this before and it shouldn't be a problem. After the upgrade went through the number did not reactivate. Kennedy told us to come back tomorrow or on Monday and we should be able to fix it. She said the problem was probably that the tech-support person just didn't know what they were doing. We came back on Sunday and worked with Erin. She got to a level two tier person who said the problem was just that it required 24 hours after deactivation for the number to reactivate. She said that they should not be a problem for us to come back on Monday and everything should reactivate super quick. I just spent two hours there with a new person, whose name I did not catch. At first he tried to be super helpful, aggressively going through several tech agents who did not know what they were doing. Finally, we got to level two support and a supervisor and we were put on hold while they were working on it. I told him it was OK to help someone else while he was on hold. Then, for some reason, the call disconnected. I got a text message saying the call had disconnected and immediately told him. About 10 or 15 minutes after that he came to me and since Kennedy had told me there was a chance the number might not reactivate there's nothing else he can do. He did not offer to call tech again or work on this with me. I asked him I should've done differently with degrading my wife's phone other than disconnect the number. He said he didn't know. After two hours, I feel absolutely abandoned by this company. I want to be clear, some of the staff here are excellent. I've worked several times with Josh and he is absolutely fantastic and sticks with things to get it fixed. Erin was able to really quickly get us with the right tech-support person who seemed to know what was going on and told us everything would be OK on Monday. Kennedy was super friendly and I do think tried her hardest... But at the end of the day, it shouldn't be this hard to upgrade a phone with the second number. And for the person today to know that I have spent three days here, doing two hours today alone, and to just give up on me when the call disconnected is absolutely unacceptable. I guess I'll just stick with corporate Verizon stores from now on. It's a bit more of a drive but I've never had an issue like this there.

Cannot get a hold of anyone by phone or messaging. Number on salesperson card goes to voicemail and…read moreNoone hears the voice and they're aware of it. For a nationwide company this sucks!!!!!!

I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

I drove 30 minutes one way to return an internet modem. I got to the store in Greenville Mi and…read morethey said it would be an hour wait. Really? To return equipment... The staff were extremely unhelpful. Finally a customer mentioned making an appointment and that really has helped her. Your staff couldn't think of this? I finally left the modem at the store with my name and account information hoping someone will type it into your computer. Your staff wouldn't even give me a sticky note to write my info. Did they forget I am a customer?Here's an idea. Take a tip from Amazon. When returning equipment, I should be able to go online, find the equipment I am returning, print out a QR code, put it on the equipment and drop it off an my nearest store (which is again 30 minutes away). That would be customer service!

DONT EVER!!! I HAD THEM for a few months and the service was sh!t!!! I cancelled my service and…read morecontinued to get charged for internet for 3 months!! I had to tell my bank to quit letting them take money out and now here I am a year later dealing with a collections agency because nobody that I've talked to on the phone has done anything to correctly cancel my service. F**k frontier!!!!!!!!

Muskegon Mall boost store rip off was outage in area gentleman at the kiosk in the Muskegon Mall…read moresaid he could get my phone working needless to say there was an outage he was going to fix it without charging lady came and said there's a $35 fee while I call Boost cellular service said to go back to that store and get my $35 that they should not have charged me for that service when there was an outage I wouldn't go to that store if you want to get ripped off and get charged as you walk away I shouldn't have paid I asked to get my money back which boost told me to do they said that's how they make their money ripping people off in my opinion don't go there you'll get ripped off at the Muskegon Mall boost