This place sux Rips u off and lies Sent me a bill one month after cancelled Put a mark on my credit report Bunch of scam and liars read more

Ordered iPhone 13 Pro Max, waited 25 days on back order only to have the phone sold to someone else. Store never notified us when it arrived. I even called after it had supposedly arrived and was told it had not come in. If you want a phone, go to a real Verizon store, not this reseller. Edit: They miscommunicated their hold policy. They hold the phone for 6 days, not 7. read more

Extremely poor communication. I waited over a month fir my phone only to have it sold to someone else. They never left any messages and when I called to ask if it was there they said no. They also were giving me $50 less for the trade in for my phone than the actual Verizon store. This is the worst store! read more

I have been to this store several times before and told myself I would never come back as my previous experiences were ABSOLUTELY TERRIBLE. I went in today because it was the closest store to me for an emergent need of my cell phone. I went in thinking this was going to be another disaster and I was pleasantly surprised. I was greeted instantly by Garette who made this whole process so easy. I explained my situation and he was able to assist without making it seem as though I, the customer, was an annoyance or burden on his day. I informed the manager as well of how happy my encounter with Garette was. The manager was awesome as well as he was able to assist me with another matter from his previous employee who made promises that were not kept. I truly appreciate todays help! Thanks so much and I will be back to see the New Castle store staff. read more

I would give zero stars if I could. I went in because I needed a new phone. I turned in my old phone for a credit. During the setup process, he went to put on a screen protector, and I said "I don't need that, I have one at home." He said "it's practically free." It turned out to be not "practically free" - it was a $50 screen protector that I didn't want that used up half of my phone credit. I didn't realize it until I got home and reviewed my receipt. I called to speak to a manager and left a message. The manager did not call back. I personally don't really buy an extra $50 item when I already have one at home. And "covered by your credit" is not the same thing as "practically free." I would have preferred the $50 be a credit on my next bill. I will not go back to this store. read more

This place is nothing but a scam! They will tell you anything to get you to sign. Then when not what they told you it would be you cant get a return call! The manager Tirad should not be trusted! I cant believe im saying this but GO TO COMCAST!!!! read more

Went to Verizon store to get a new phone. I was helped by the Manager Chris. I was told that my total for that day out the door would be no more than 100.00. My bill came to 163.78. Then I was told that with all my discounts I would not pay no more than I am paying a mth right now 117.56. I got a phone and a I pad, the I pad was free and I was also told I would not have to pay to use the I pad. I went on line to see what my bill would be and it is going to be over 200.00. Also my bill every mth is going to be close to 177.00. I called verizion customer service and they told me to call Chris. I called him and tried to explain to him about my bill all he was talking over me and told me my bill would be corrected on Saturday. Here we are back to Monday again and nothing has been done. I wanted to speak to the district Manager and all I got was her first name and no one knows how to contact her. I am contacting there corporate office if this does not get resolved in a few more days. This is how you loose customers. Not being honest. read more