Thank you Josh for being so patience and for going above and beyond to figure out our texting issues.

This is a franchise. On 5/16/26, I purchased a Simple Power 6 foot USB-A to Type cable charger for my vehicle from Ehsan S. It stopped working in less than a month. On 6/14/26, when I went to the store to get my money back, Brett the salesman said that cash refunds are only good until two weeks after purchase. I use Verizon for cell phone and Internet, and I should have gone to a Verizon corporate store and purchased a Belkin car charger. Google says that Simple Power is a budget-tier brand that is prone to internal wire damage with regular use; and that Belkin is a certified charger that protects devices from over voltage. I have a lifetime warranty with my Simple Power charger through the InstaProtek app, but based on online reviews of the product, I will not use the warranty. Why use something that will worsen the damage to my brand new IPhone 17? I see the difference already in the operation of my phone because it is now losing its charge more quickly than it did before I bought the charger. I am ONE AND DONE with this Verizon franchise. read more

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This branch gave away my wife's phone number to a sim-swap scam artist without reading the account notes warning of fraud. The fraudster walked down the street to a bank branch a few blocks away and we lost over 8 g's. The store manager provided an override to allow our phone number to be taken. read more

In short,was taken advantage of.Not so great customer service. Issue was never resolved..Go elsewhere.

My brother went to buy a phone and the manger of the store Jon-Claude Alexander sold them a phone. It said 2 day delivery and we got it in 3 days. He also didn't tell my brother about the $35 transfer data that they charge( he said they implemented this 5yrs ago). Then he activates the new phone without telling us about this fee. He just called it fees. Now I see he added a protection plan we did not want. So now we have to pay $17 month for the protection plan. This company is a scam and would not go there. Now I also see that the Verizon account on my mom says that she needs to activate the new phone so now I don't have a phone because we returned it same day, and now we can't buy one because we would loose the credit for the 650 and 200 from credit. So they totally fucked us. And now when I call them they say they are busy with clients and they have kept me wait for hours read more

Verizon - He even tried to make the $650 part of the Black Friday deal but instead it's part of the trade in - Mobile Phones Near Me - North Babylon, New York

No need to call on this issue, I've come to this particular Store because it's local, and twice have had unsatisfactory service by incompetent workers here, it won't be. Third time. RUDE, UNKNOWLEDGEABLE, AND LAZY EMPLOYEES. ID rather drive out of my way to get better service. SORRY NOT SORRY read more

I have been a customer here for many years and have referred family. Went in a few weeks ago wanting my own plan and was promised fees that were significantly lower than what my bill was. I was told come in when u receive the bill and we will adjust everything. GUESS WHAT? All of a sudden " Bobby" didn't know what I was talking about. All I get is I'm really sorry.. REALLY! At least pretend you were concerned. Know what you are talking about before moving forward read more

Go see Tom great guy helped me find a screen protector for me and my girlfriend and he put it on for us perfectly Thanks again will be back read more

Deserves zero stars. The absolute worst experience. Don't deal with Luis! This salesman has no clue what he's doing. Bought a phone with a BOGO deal. Luis failed to mention the need for an additional line to be added to receive the deal. He called me back 8 days later and told me to pay more for new line or return the phones. Both cost me more money I never agreed to while I was in the store. I appealed that with Cellular Sales Corp office. They originally told me 5-10 days for an official answer. After multiple calls, finally, 21 days later they said NO! They will not honor their employees mistake and I will have to pay full price ($800) for the phone I was sold on being free. Their reason. I was notified by the salesman that I did not fulfill the requirement within 14 days. Even though I was not told of this at the time of purchase and contract signing. So, now that it took them 21 days to make a decision, the promo ended and I can not return phones or add a line. I'm stuck with a new 2 year contract and on the hook for another $800. Thanks Luis! Do you scumbag all your customers? And the manager is useless too. Dodged phone calls, no follow up emails. Never available. A really classy company from top to bottom. Verizon should be ashamed to let these scumbags use their name. read more

I had a bad experience with the store I walked in on my new phone and asked for a case and a screen protector my issue is with the screen protector The screen protector that I originally was going to get she said if you get this one it's only $10 more bud you could get five replacement and I only gonna cost you couple dollars for shipping I came to find out she lie about that it going to cost me $11.45 she lied just to get a sales I don't appreciate that that's not how you run a business lying to your customer I already reported this at corporate Verizon about this I would not recommend to go to the store Didn't lie to your face if anyone go to the store you better watch yourself make sure you don't get scoot over From the Store read more

Came to the store with a specific need. Wanted to create a new account by claiming liability of an existing line and porting over an at&t line. 1) The main line was never moved to a new account. It was simply upgraded on the existing account. When I realized I had been lied to in store, this took me over an hour to rectify with Verizon directly. 2) The rep incorrectly imported existing icloud backup. This had to be redone afterward to correct. 3) A gentleman was upset because he was sent to this location from commack, and they had sold the phones he had come for in the half hour it took him to get there. They showed no remorse. Ironically, the first and only phone I wanted there didn't turn on. Likely selling a used phone as new. In any event, I had to go to commack location to get the one they had, and they were about to sell it when I walked in the door. While they were setting it up in commack, they were discussing how flawed the north Babylon location was. 4) In order to receive a rebate we had to do a mail in. To get the same deal on Verizon, it was instant. Ultimately, I'm disgusted because I felt we were lied to and brushed off by Melvin. Shame on me for getting caught up in the run around to get my phone and not reviewing all the paperwork. Please do diligently if you go here. They're most concerned with flipping inventory for commission, I'm assuming, then insuring things are done correctly. Ultimately, I felt like I was read more

I was in here 5 times during the last month and dealt with 5 different representatives (due to ordering different merchandise). Each time I came in, I discussed the possibility of changing my plan to the unlimited data plan. EACH PERSON QUOTED ME A DIFFERENT PRICE!! During my 4th visit, I finally decided to change my plan to the unlimited data plan. A short while later, I received an overage fee for going over data (which shouldn't happen if I had my new unlimited plan). So I just went back today to ask why I received an overage fee and was told that the representative never changed my plan for me when I asked them to (during my previous visit) and if I wanted the unlimited plan it would cost me an additional $20 per month more than the previous representative quoted. 5 DIFFERENT PEOPLE QUOTED 5 DIFFERENT PRICES FOR THE SAME PLAN AND NOW I'M EVEN STUCK PAYING AN OVERAGE FEE BECAUSE THEY DIDN'T SWITCH MY PLAN LIKE THEY SAID THEY WERE? Don't ever waste your time in this store! *This store left me a comment to contact them. However, who should I speak with that will solve this problem. I already got 5 answers from 5 different people. If I call and speak with a 6th person, will I get the correct info? I need the name of a person to contact who will make it worthwhile to deal with this establishment again instead of taking my business to a different Verizon store. read more

Awful customer service at this store. Do not shop here! Purchased a new phone exactly one month ago. Screen protector is already chipped and case is falling apart. I went in to complain and ask for replacements. The best they would offer me is a discount to purchase new stuff. I don't want to buy new accessories! These items should last more than 4 weeks! They obviously don't stand behind their products. Buyer beware! read more

I'd honestly give them a zero if it was possible. For some crazy reason-probably only because it's so loacal- I keep coming back. Today is the last time I will ever come here for my cell phone needs. I went in to buy a case for the replacement iPhone I just received from their insurance company. I went in and went straight to the cases and picked one out in less than a minute. I'm standing there and after five minutes or so I ask for help and someone said one minute. I continued to wait patiently while one of the employees is frantically running around taking out trash complaining to his boss who's asking him to help out for a minute and he said he was supposed to leave a half hour ago. I continue to wait for about 20 more minutes and then just dropped the case and walked out. Customer service should be the forefront for any business and they have minimal, if any skills in this area. Would never go back; could never imagine waiting over a half an hour in a store to buy a single item and not be helped by a rep. read more

I came to the North Babylon store for an upgrade on two phones. Jose was extremely helpful and patient! I was not rushed, and he helped me with all my issues! I highly recommend this store and Jose! I am loving my new IPhone 6. read more

When I first came into this location I had a poor experience with the first sales person who helped me. He was rude and I was buying 2 new iphones. I came back due to convience and was helped by Melvin who was outstanding he was patient and knowledgeable and pleasant and i purchase two new ip phones. when the phones came in Leo helped me for quite some time setting them up and was laso very knowledgable and pleasant and made it a good experience. read more