There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

The gentleman was extremely nice to was attending to my services…read more THE LADY MANAGER was overly rude for no reason, yelling across the room to me while the man was trying to assist me. I have never met someone so disrespectful with no explanation. Negative person all around, should not be anywhere in customer service. I left the store due to her constant belittling, rude facial expressions and negative comments towards me every time I was speaking. (all because I wanted the red phone) DO BETTER.

Sales rep said anything to get my sale. I ended up with a Netflix "perk" that cost me twice what I…read morewas paying (Netflix with Verizon is with ads!). Just one of many surprises in my first bill! Terrible!!!

I came in and needed my phone repaired. I was given the number to call to file a insurance claim…read more While talking and getting the number the manager and his associate told me my sons phone was up for an upgrade. I asked how much and was told free. Fast forward 2 weeks to my next Verizon bill. $1200 finance shows up on a $35 month bill. I called back and told the salesman this and he said don't worry about it. It's a billing mistake. Luckily I called Verizon and after 3 hours on the phone with them they help me file a complaint, and said that the store is known for doing this. Verizon told me to go back to the store and get a refund. I went to the store and was told that they couldn't return the phone even though it had never been opened or touched. Then after 15 minutes of debate, they decided to take the phone back and charge me a $50 restocking fee. Buyer beware, these 2 guys are not interested in helping the customers. What a terrible experience.

I've been in here several times and made purchases of the variety of items including a new cell…read morephone, new iPad, cell phone cases and various accessories. These guys are very knowledgeable, helpful and service oriented. I was just in here a couple of days ago to get a new case for my phone and glass cover. In and out in no time.

Initially, I thought this was going to turn into a bad visit. Due to some unforeseen issues within…read moretheir system, I wasn't able to upgrade my device after and hour+ of waiting. However, Dorian was very pleasant and professional while assisting me. He exhausted all of his options & made sure to put the customer first! He followed up with me at a later date to try and get all the kinks ironed out. This isn't my local store but due to the great service provided by Dorian, I wouldn't hesitate to drive the extra distance to get top the notch service that he provided. I really hope his store sees this review. It's not too often that you come across great customer service. I didn't give 5 stars because I was super limited on the device choices and accessory selection. Either way, I am still willing to spend my money at this store.

This place used to be perfect for going to upgrade your phone and get stuff fixed. But recently a…read morenew staff has arrived that lies about when your phone will be ready and doesn't really know what they're doing. Used to be the perfect place to go but sadly just isn't anymore.

I don't usually write reviews of my purchase experiences, however, after the horrific experience…read morethat I had at the Victra/Verizon store on Pontiac Trail in South Lyon, I feel that I need to warn other potential customers. Based on the number of one-star reviews, I am not the only one that has had a bad experience at this store. On May 5th I went to the Victra/Verizon store on Pontiac Trail in South Lyon to inquire about a new phone to replace my Samsung Galaxy S9. The salesperson convinced me to purchase a new Samsung Galaxy S26. He printed out a quote for the new phone and service that was very close to my currently monthly bill ($120/month). With an initial payment of $274, he would transfer all the information from my old phone to the new phone and would have it ready in about an hour. However, when I got home later that day, I had several emails from Verizon that stated my new monthly fee was going to be $160/month. The next morning (May 6th), I called the store and left a message for the salesperson to call me back so I could understand the discrepancy. He never returned my call. On May 7th, I went back to the store to discuss the difference between what he quoted me and what Verizon showed in my account. He assured me that the difference was because Verizon had not yet applied the promotional discounts. On May 9th, I received another email from Verizon that showed that my new monthly bill would be as much as $170. I called Verizon customer service and spoke to Fae to understand what was going on. She walked me through the bill estimate line by line and explained each and every charge. Below is a list of changes that we made to my account: 1. The Victra salesperson gave me a 5G internet router and told me that all I needed to do was simply replace my old 4G router and that I would get better service for free. However, when I contacted Verizon they told me 5G internet and router were going to be an additional $25/month charge on top of the 4G service that I currently have. Therefore, I cancelled the 5G service and was instructed to return the router to the nearest UPS store. 2. The Victra salesperson signed me up for Cloud storage which I didn't want or request. I cancelled the Cloud storage saving me $7/month. 3. The Victra salesperson also signed me up for Verizon protection which I didn't want or request. I cancelled the Verizon protection saving me $19/month. 4. The Victra salesperson told me that the second phone line/number was free as part of a promotion. Verizon was going to charge me $55/month. I cancelled the second line. By the time the Verizon customer service representative corrected all his mistakes, my monthly fee for the new phone and service is going to be $61/month. On top of everything above, they sold me a charger (which I did not need or request) for my new phone for $37. I have several charges for my old phone that work just fine and I can buy them from Amazon for $10 each. If you want to make sure that you are getting the best deal call or visit a true Verizon store and go through your bill line by line to make sure that you are not being charged for extras that you don't want or need. Bottom line: DO NOT BUY A PHONE OR ANYTHING FROM VICTRA.

We received very helpful service from the South Lyon Store. We bought a new phone yesterday and…read morehad everything explained so we could change our plan and save money. Thanks! Cindy B

They did not tell me how to operate the phone. i went on you tube to find out how to turn it off. i…read moreasked about screen protectors told they were 60.00 a piece . i was then told to go to best buy? My pass word that was set up doesn't work .

They do not tell you the whole story. In the process of switching from T-Mobil to Verizon, I chose…read morethe the iphone 10 XR. However it was out of stock and I had to wait for it to be shipped to their store. Only to find out from the reviews that it was not so good. I went in the next day and indicated that I want the iphone 11 instead. They said they cannot do that because they have to wait for the iphone-10XR to come in before they could do that and that would take a few days. By then however, the promotion that Verizon has will expire and switching from T-Mobil to Verizon would be pointless. They were arguing with me that that was a correct policy which did not make sense. As a customer, you should be able to choose the phone you want anytime provided that the order is not complete. I would not recommend going to that store.

Added a phone number to my account without telling me, charged me for Internet for NINE MONTHS…read moreCOSTING 900 DOLLARS. Mike and Nick ignored me over these 9 months. Also... got my last review deleted? So posting this again. GO TO A COOPERATE VERIZON STORE!!!!!!! This is privately owned and HORRIBLE SCAMMERS

Poor customer service. Picked up phone and I mentioned it was a gift to be activated about three…read moreweeks away. The sales agent said the phone would be marked as stolen and deactivated. I said I don't want the phone and I want to return it. He said nothing and handed me the phone and said the transaction is done. Terrible service.

Had an outstanding experience at this store location! I HIGHLY recommend coming here! They will…read moresupport you to find the best deal possible and guide you through the whole process! They also had great case options as well!

Great store very friendly and fast service nice display of cases too. My go to location thanks a…read morelot!