They did not tell me how to operate the phone. i went on you tube to find out how to turn it off. i…read moreasked about screen protectors told they were 60.00 a piece . i was then told to go to best buy? My pass word that was set up doesn't work .

They do not tell you the whole story. In the process of switching from T-Mobil to Verizon, I chose…read morethe the iphone 10 XR. However it was out of stock and I had to wait for it to be shipped to their store. Only to find out from the reviews that it was not so good. I went in the next day and indicated that I want the iphone 11 instead. They said they cannot do that because they have to wait for the iphone-10XR to come in before they could do that and that would take a few days. By then however, the promotion that Verizon has will expire and switching from T-Mobil to Verizon would be pointless. They were arguing with me that that was a correct policy which did not make sense. As a customer, you should be able to choose the phone you want anytime provided that the order is not complete. I would not recommend going to that store.

Both Kyle and Andre at the new Canton location helped me problem solve with my new iPhone. They…read morewere most helpful and patient with me. I recommend the store to any Verizon customers.

There comes a time in life, when we need to upgrade our smartphones to something new and exciting…read more For those of us who prefer Apple over Androids, life is sometimes easier. However, visiting your local cell phone store can either be a nightmare from hades or the best experience ever. For myself, it was the latter of the two. Megan, and the staff at this store were absolutely amazing. Megan, came out and asked how she could help me, and I explained that I wanted to upgrade to the new iPhone 15. She was able to pull up my old account information, and she even gave me the best unlimited plan that Verizon current has. Now I can visit neighboring Canada to visit family members and not worry about roaming charges. Likewise, I can now also send text messages to friends in Mexico City and Toronto without any fees. That being said, the staff at this store made my changeover absolutely effortless, transferred all of my data and contacts to the new phone in 20 minutes. The part I liked the best is how Megan, and the guy who set-up my new phone, took their time and explained to me all the ins and outs of my new plan. This was great customer service all the way. I highly recommend this corporate store over any local dealers.

I can't say enough about Christina and Mandi, store manager…read more My locked iPhone was caught in a vicious circle with repeated calls to customer service not being able to assist . Finally a trip to this store and the generous help of Christina and Mandi I walked out with an unlocked phone. They were able to straighten it out with a call to T-Mobile customer service. I'm very grateful for their professional help . A great experience.

Like the other reviews state, Paul screwed things up. Two additional phone lines were added to our…read moreaccount for no reason. Luckily the T-Mobile customer service fixed things. Paul may be on some sketchy s***.

Honest and professional. Gave me several options on repairing my laptop. Repaired my laptop…read morewithin one day. I am recommending them to anyone that I know. They were able to save all of my data and my laptop runs faster now too.

there are two men working in the always alone they take your computer and say they can't fix it…read moreand sell you another one that little while later they say they fix and then don't call you weeks at a time when you go into the store to pick it up as a single white female these two big males bullied me out of the store, calling me offensive names, calling me all kinds of things and until I got into my car and left, I would not suggest this business for anyone

I went in to ask a simple question about a trade-in. I had done three days prior. I was made to…read morefeel stupid. They would not sit down with me or even look at my account. I was turned away told to call customer service and treated extremely rudely. Prior to this my customer service had been good, but after this interaction, I will never step foot back in the store.

best att ever very nice customer service is awesome chelsey was awesome and did everything to help…read moreme out i will be back

They misled me on the services provided by Verizon and then were unable to help me cancel and…read morerefund the fees for a service I never used.

Brian is a super star at the 5 mile /Northville location. We had a complicated transfer and he was…read moresuper patient and walked us through every step of the way. Thank you for making a headache process and enjoyable and beneficial adventure. Dena F

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!

Very helpful fixed my phone fast wonderful service if I have any problems with a phone or iPad I…read morewould go back

excellent customer service ! great knowledge of phones helped with claim ' amazing Alex was amazing…read moredefinitely go see him for Any of your repair needs Jamie Tindall

I bought a phone from this metro store on the cornor of Ford Rd. and Lilley Rd. in canton,mi. 2…read moredays later I found out it was not working correctly so I took it back to the store they sent me to the corporate store because they handle all the returns on broken merchandise.When I got to the corporate store they informed me that the phone they sold me was used which voids my warranty.So I went back to the store I bought it at the man would not admit they sold me a used phone or replace or return it. He said I had to talk to the owner I have in the past week called every day and stopped in once but the employee keeps telling me the owner is not in or this past weekend he unexpectedly had to leave town. So PLEASE do not do business with these lying scammers.

Most of the Sprint stores has been closed due to COVID and others were transitioning to T-Mobile…read more We went to the store to get help with the activation of my new phone. The store was clean, organized and brightly lit. Liked the pink vibe throughout the store. We just walked in and one of the employees helped us immediately. The representative was very helpful and conversational. He helped me with the set up and also in switching the network. It was quick and had us on our way in no time. Great service and easy parking!

Couldn't install a simple screen protector. Told me the bubbles would disappear in a little while…read more The bubbles were pieces of dust that were under the screen protector because he didn't clean it properly before installing it.