My parents are in their late 60's and were talked into buying a smart TV by Pauls TV of Novi…read more $3000.00 after installation, they found that the apps they were sold on in the store didn't work...(Youtube, Netflix, etc... the TV won't even talk to the DVD player.) Harvey has been to their house three times and even charged them for the first visit even though it is under warranty... They claim that they "need to research Toshiba more, it needs parts, and Paul's is at fault for poor installation." This started back in MAY!!! Here it is November, and my folks still can't watch their Netflix, or use their DVD player... Absolutely asinine! It's almost as if they are waiting for the damn thing to go out of warranty. I wouldn't recommend their service at all...and Paul's TV EVEN LESS.

Quick response time after sending an email inquiry through their website. They delivered on…read moreeverything promised and the final price was exactly what they estimated, no last minute increase! They were knowledgeable and friendly!

I went in Ecotopia over the weekend because I'd heard they have a great selection of audio…read moreequipment. That's an understatement. There are stacks all over the store of receivers, tuners, turntables, and speakers. The owner, Moses, was super friendly. He was helping some other folks when we went in, so after he was done with them I asked him for his advice. I didn't realize that meant he would spend almost two hours with me, showing me what equipment he had. He really seems to know his stock back and forth, pulling out names of speakers that were under stacks and insisting that he'd love to let me hear them if I wanted. He told me about the speaker designers, the characteristics of each brand, and what kind of sounds would be emphasized with each. He insisted that every piece of equipment was fully checked when he brought it in He laid out all my options, within my price range, for the styles of music I listen to, and preferred making me listen to different speaker combinations rather than describing them to me. This took some time to attach and detach each set from the receiver, but I really did learn a lot about what the different speakers sounded like, and which brands have similar profiles. Ultimately, I was happy to have a guide that was patient. I didn't anticipate spending so much time to do so, but I don't regret it at all, since it is an investment. I found a set of speakers that I love (after listening to about 10 different sets) that should be perfect for what I need. Ultimately, I think I maybe paid a higher price than I would have gotten on ebay or craigslist for my speakers, but Moses was ridiculously helpful and patient with me and was happy to give me the information I needed. I'm also sure that the speakers are in good working condition - which is worth a lot as well. I don't know about the repair aspect of his shop, but if you want to buy some modern or vintage equipment, Moses can hook you up.

Owner or manager could not be bothered to acknowledge me being in his store. I stood around for…read morealmost 15 minutes without so much as a hello. When I poked my head in back a guy there said he was a customer I told him good bye. As I began to drive off a bewildered man came out with a phone pressed to his ear and kept apologizing he was on an international call. I showed him my envelope with $1500 cash that was going to be used in a purchase at that time. Then he says its not about the money. What is it about then Ecotopia? Is it about being all alone in a store with nobody to help because they are on international cell phone calls? Please I will not be back, ever.

I highly recommend Adams Electronics. Scott has deep knowledge of all things radio. He is…read moregenerous with his advice. Great company to help you with your two-way radio needs.

From the owner: Create radio communications systems, service and supply radio equipment. In-building and wide…read morearea. Provide FCC license assistance.

I appreciate that Best Buy is really trying to avoid becoming a showroom for the internet. People…read morecan walk in, handle an item, and then buy it on Amazon in two seconds. With that in mind, I visited this location intending to decide on a large purchase. It was not busy on a Saturday morning at 10:30am, and the customer service representative was trying very hard to be attentive even though I could tell he'd been out partying late the night before. I knew exactly what I needed (hair dryer with WiFi), and got out with my purchase in less than 10 minutes. I hope Best Buy can survive another few decades before succumbing to the inevitable.

Wife and I went to Best Buy to look at their TV displays. First I want to Thank their future CEO…read moreKevin for taking the time to show us the various TV models, their technical differences and what our price range could afford us the best deal. He is a perfect salesman , not pushy but helpful and patient with us seniors. Secondly I want to thank BEST BUY for having the absolute best floor model sizes, brands and types of various TV configurations. So we bought a little better than what we intended but walked out happy with our purchase and their 2 day delivery! After posting our experience I later read some of the very old reviews. This place is extremely clean, all the staff we bumped into were courteous and friendly . The front lady greeting us as we came in, Kevin and Tyler in the TV section and a guy ?? Walton in appliances. No one here is rude and all were helpful. We will be back here for certain. So the TV set gets delivered and I'm reducing my rating from 5 star to one STAR. When the delivery guys showed up they refused to take off there shoes and were ok with tracking snow on our "just cleaned carpet". I asked if I called your manager what would he say? He said they have those blue booties but they just wet anyway . One guy was plain rude when I asked him about taking the other TV upstairs as I was told they would do as part of the $119 dollar set up charge.. There sei is to take the 85 inch TV out of the box, set it where you want it, plug it in and leave. Afterward, The one guy offered to take the other TV upstairs but I told him not with your snow packed shoes on, trying to call the store and talk to a manager is also non-existent. Worse delivery service I have ever experienced. I had to go back into goggle and yelp to lower rating from 5 Star to one star.

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

I saw a commercial for the new 16 for new and existing customers. I'm a 20+ year Sprint/T-Mobile…read morecustomer. Needed an upgrade. I called 611, talked to "J" and was told I was eligible for: -$800 credit towards new 16 pro. -Can get in store or online -I'd have to pay taxes on phone When I got to store, they expected me to change my plan. Um. What? Nowhere in the commercial did it say anything about plans! Nor did 'J' mention me having to upgrade my plan. And to say I was eligible meant he had to check my plan. I was told by one of the 611 agents, "That's why you call customer service". I did!! I've now called 611 four more times and I get the same answer. Seems like T-Mobile doesn't want to honor what their employee discussed with me, that the promotion I saw on TV doesn't apply with the plan I have even though the first person I spoke to ('J') said I qualified, after he checked my plan, for the $800 credit. They don't want to give me what their customer service person said I was entitled to. One thing about me is I take notes!! Times, dates, people I talk with, how long on the call, and what they said! I'm a note taker. A supervisor at T-Mobile gave a $50 credit on my account. I told him it should be an $800 credit as that's what 'J' said my credit towards a new phone was, verified and approved! After today's calls, I'm convinced T-Mobile is unwilling to make this right. How they have treated me is dreadful. I believe they're trying to make me out to be the bad guy. I'm not. I JUST WANT WHAT I WAS TOLD I COULD GET. NOTHING LESS. NOTHING MORE!

From the owner: Visit the T-Mobile store in Novi and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 26285 Novi Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The store looks like it's a newly refaced or a new build out. I'm so used to the big balls at the…read morefront of the entrance being red, these are the same colors of the building. Doesn't look like the usual Red target that I'm used to. I stopped by to look for several items for our store. A small space microwave, toaster oven, trivet, oven mitts and pads, utensil caddy, tongs, spatula, 3M hooks for hanging items in the kitchen and break room area on the wall and whatever other items I could think of that might be good for our break. I wanted the Black and Decker microwave, but they had none, so I ended up with the Kenmore instead. Although I wasn't able to find the coffee maker pad, I was looking for or the utensil caddy. I'm hoping I can improvise with other items instead. $260 later. I got just about everything on my buy list.

Today I flew in from Tampa to Michigan in extremely cold weather. I was rushing to prepare for a…read more3:00 PM professional event and realized I had accidentally left my cell phone charger at home. I arrived at Walmart around 2:46 PM, quickly grabbed a phone charger, and stood in line at the electronics register behind another customer. After waiting in line patiently, the cashier waited until it was finally my turn to inform me, "Oh, you can take that up front. He just had something locked." This meant I had to walk all the way to the front of the store again and check out there, which defeated the purpose of waiting in the electronics line. The issue isn't the direction to pay upfront -- it's the lack of proactive communication and customer consideration. If the cashier had simply informed me before I waited, I could have avoided unnecessary delay while already pressed for time. Customer service means being clear, helpful, and considerate. A simple statement like, "you can pay for that up front so you don't have to wait here," would have saved time and shown professionalism and courtesy. I am submitting this because I believe customer service training in awareness and communication would greatly improve customer experience. I wasn't asking for convenience, just basic courtesy. Thank you for your attention. Sincerely, Colleena Hernandez

Outstanding service!!! I am so impressed with Scott and Dave with their professionalism and service!read more

Scott rocks! My…read moretravel laptop halted and would not power On. Nothing. Nada. Perhaps it is afraid of tech doctors, because upon arrival, it booted just fine. Scott could have sold me a check-up, but he did not. I tried to buy an external USB disk, but he recommended CostCo's current sale was a better price. Um, okay. I am so glad that he did not attempt to over-sell me.

I 'm so glad Warren answered the call to install a TV for my Mother. I had given her a Christmas…read moregift of a new TV, she had not had a new one in many years. The functionality of Smart TV's makes it a little more complicated to install and use. Warren was able to quickly respond with white glove contactless Covid-19 complainant service. He had the required parts and knowledge to quickly get a date to put the tv in place. He arrived on time and ready to work. He was pleasant and informative. I hope you choose Electronics Unlimited, they are customer focused and professional. Southfield, MI Great - NB

From the owner: Surround/Background music Systems TV Mounting…read moreTelephone Computer Network Wiring Intercom Paging Camera Systems