GETTING HERE: Located in The Collection in Oxnard. It's relatively near the Target and a hop, skip and a jump from Five Guys. REVIEW: it's retail. It's Verizon. It's busy. It's crowded. But, even with all of that, if I am acutely aware that you appear to hate your job and the people (customers) associated with it, then you're doing it wrong. #SorryNotSorry First-timer to this location, and I was quickly reminded why I hate the retail Verizon stores. I fully intended (hoped) to walk out with a new(er) iPhone this day. But, that wasn't in the cards. From the female employee I was "assigned" to, I was given one-word responses, indifference to my questions, and the list goes on. Ugh. In the end, I left with my v old iPhone in hand and realized I will have to figure it out myself on the .com. This will be fun. I'd suggest a hard pass, unless you have a lot of time on your hands to wait for "help" from one of their associates. read more

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If you can avoid this place , please do. Awful customer service. Utterly unhelpful and bothered to try to help. They messed up my accounts and would not help. They just had me call customer service and I was on the phone for almost 2 hours for a mistake they made. The day before they had asked my sister to have us come in person as we were the account holders . Lies . We got 3 new phones . Nothing off accessories as the old days. You get an amount off your phone but have to give back you old undamaged iPhone to them. Since there's not competition, there's no real deals to getting a new phone as there once was. They can't help in person not have to use the app or call. Gone are the days where you could actually be helped by a human. I don't see the point of this place if all they are going to do is frustrate you even more and direct you to call. read more

Verizon - Mobile Phones Near Me - Oxnard, California

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Laura was super friendly and attentive with helping me switch over from T-Mobile. She was patient and gave a detailed overview on the new plan. read more

Awful place! Love Verizon but this place is full of entitled kids pretending to work. We made an appointment. Went in right on time. Place is empty except for one other customer being helped and 4 to 5 employees standing around chatting. Not one of the employees said anything when we walked in so i walked over to the check in screen. One of the employees said, I'll check you in, just go sit down. We said thank you and sat down on the bench to wait. We waited for 6 or 7 minutes while we listened to a few employees chat about what they did over the weekend. When we got up to leave, we said goodbye and they didn't even break their conversation. Avoid this Verizon store at all costs, unless you feel like wasting your time. read more

Verizon is complete fraud. I don't think you can fix it. The whole corporation of Verizon is corrupt. They're ripping everyone off telling people it's a free phone and then charging them three times the amount of what the phone actually cost. read more

These employees either do not care or are okay lying. I asked if they had a phone I needed, they said they did have multiple phones and options, I waited in line for 30 minutes and then they said they never had it. They could have said that from the beginning. read more

Laura was wonderful! I got this new phone and kind of messed up the activation. I appreciate how she handled calling Verizon on my behalf and took care of all the little bits that would have driven me insane if I had to wait on hold that long at home. I like being able to walk into a store for help. I used to be more technically inclined, but my brain is full. Thank you Laura! read more

I'm only staying with Verizon because of the associate at this store named Sky. He went above and beyond to correct the worst customer service experience of all time. Never order on the phone with Verizon! read more

0 stars if i could, 1 star is generous. We came in to buy a new phone and was told it was an 1 hour wait, or we could make an appointment. We made an appointment for 2 hours later, and returned 5 min earlier than our appointment. We were checked in by a guy that seemed pretty friendly. We were told to wait and someone would be over shortly. It did not seem busy - there were 3 other customers who were all being helped. 20 min later and 0 interaction with staff. Not a "we'll be right with you" or "sorry for the wait". We couldn't really look at the phones (which was a small selection) because all of them are bolted down to the display platform - no extending wire. I decided it would be best to leave, and let them know so they could delete our appointment. We walked towards the front and I told the staff (different guy than who checked us in) "hi, we had an appointment, however no one's spoken to us so we're just going to go". The guy shrugged l, made a face, and said "yeah you can go, I had you next anyways but yeah sorry". We were next?? We were next 20 min ago. The least anyone could've done while we waited was say something like "thank you for waiting, we'll be with you shortly". Even when we said we'd leave, anyone with general customer service skills would've said "are you sure? I'm so sorry about the wait but we'd definitely get you seen shortly if you'd like to stick around". Great way to let money walk out the door. Giant waste of time. 0 customer service. I would never recommend this location. read more

When you upgrade your phone and they tell you "you can keep you phone for free as long as you add a new phone line they are lying you will end up paying $45 extra a month for something they said its free. Don't go to Victoria Ventura California they will miss information you they are not your friend. I will be returning all my so called promotion back to this BS store read more

Zero stars... I wish I could give zero stars. The rudest person in the store is the store manager. Makes sense why EVERYONE else in there is just as rude. If they're upset that people actually doing work next door make $20/hr and they only make $17/hr CHANGE JOBS!!! read more

Staff member named Laura helped me out on a Monday evening, store was very busy but she was so helpful , knowledgeable and very welcoming that I had forgotten about the amount of time I waited. Laura did a fantastic job and I was glad I was lucky enough to be taken care of by her, she definitely deserves a raise for being so efficient , pleasant and such a great asset to this establishment. read more

I was just notified that Verizon is increasing my wireless plan costs by almost 50%! This is not affordable for me at my age. I am very sad that Verizon wireless would pull this on me at the end of my life. read more

Melissa was great this Saturday, helpful and attentive, she was able to multitask and help 3 customers at once. It was great to be in there and out of there quickly. The store is clean and spacious. read more

If I could this place would get zero starts worst customer service with Verizon and this store employee are not professional I have had multi le issues with my new service and phone first they didn't port my number properly for 14 days I called Verizon 7 times, the last rep told me to go to the Apple Store and deal with it. Meanwhile I'm using my old carriers phone service paying 2 company for service. Had no choice I need my phone to make a living. Now recently I called to deal with another issue on Friday didn't realize I wasn't receiving or able to send text messages after that phone call with Verizon, on Saturday I sent my employee to deal with it at the store after 3 hours they told her tech support was closed couldn't help, just fount out today on Monday that it's not true. I just want to share this it's been a waste of time and worst experience read more

Horrible customer service !!! I was telling them the text messages don't always have a 'text tone" even though I have them set up as such. What's the first thing she tells me???? 'Maybe you should make sure you have the volume on/up' what?!?! I advised I always make sure my volume is on. I'm not deaf nor hard of hearing. What the!!!! . Then she says maybe you should get a louder text sound or one that plays longer. Again what!?!? Funny my really young acquaintances seem to have the same problem with Verizon Just waiting to pay off my phones to get out of this horrible contract read more

I had a phone outage this morning and called customer service. When finally transferred to a live person, I was put on hold for 5 to 10 minutes. Just when the customer service rep. answered it would hang up on me. This happened 5 times in a row. So I decided to call the sales department and of course they picked up with no issues. All about selling you something versus taking care of their customers. read more

The is location is horrible . Today they totally made a man with a broken back move Seats and ignored him . Until another customer said to them , " you guys are ignoring this man !" That's when they actually helped him . I walked out this makes me sick to my stomach I went to ATnT I wont ever give my business to anyone who treats people this way. The manager's name was Jacob and he was just flirting with pretty girls . Gross! But ATNT on Channel Islands in Hueneme did a great job they gave me great customer services and they helped me with in 30 min . At this Verizon location I had already waited over an hour with the man with the broken back read more

Employees and manager are lazy and don't want to help just stand around , went to Ventura Verizon and got everything figured out in less than 30 minutes read more

Great Job To Yori, you get salesman of the year! Walked in to buy two phones with 25 minutes left to close. He said we are done helping customers for the day and just like that the walked out the store with $2600 in my pocket. Oh well. I had to drive 25 miles to the apple store in Thousand Oaks. They said yeah we will wait for you even if it's a few min after closing. read more

It is Saturday why do you have only one person working? So now there is a 2 hour wait on walk ins. You all are nothing more than inept liars who do not know how to run a business. Don't tell me to make an appointment because when I did and arrived on time I still had a 30 minute wait, so WTH!!! ATT HERE I COME!!!!! read more

Staff member was a bit rude and claimed Verizon had a rule that my name on the account needed to fully match my ID. Which it's never been an issue before. Ended up having to be at the store longer than anticipated. Customer service said that it wasn't a company rule and store specific. That should have been said instead of being rude to a customer. Not the best location. read more

Joe helped me and another customer simultaneously just minutes before closing and got some pretty complex business done for both of us. I'd like to commend him on getting the job done. We both really appreciate it having our mobile devices functioning, and both needed to come into the store to make that happen. It was my first visit to verizon, but judging by Joe's performance, I did find the visit worth this review. read more

This store is not how it used to be. They are not professional, and act like you're bothering them when you ask for help to buy a new phone.

I have an 11am appointment. It is now 11:25 and I am still waiting. I am a business customer and am only here because my migration specialist never finished the job and the savings I was promised never materialized. The cell service has been horrible lately. read more

The Verizon retail stores in my area stack up very well with the competition. I have been with the other artists and from the perspective of professionalism, accessibility, inventory, knowledge a s staff training, the Verizon retail outlasts are two stars better than T-Mobile a d ATT. However, the national product they are selling is not matching up. I was with Verizon for about ten years, and during that time, I went through cycles of ooor connections, data overages that made no sense, abs a constant incremental rate creep that had me paying almost $300 a month for service to When I was on the 8GB plan, I had great data speeds, and access, but constantly blew out my plan. Y mid month. I switched to Unlimited and data slowed to a crawl, and I never used more than 4 or 5 GB. I switched back to 8GB, amd data speed picked back up to blazing fast, but blowing out the plan every month, a d then again to Unlimited and I felt like I did on 128k DDL. So I moved my service to another carrier. Halved my bill and have consistently average data speeds on Unlimited. But Verizon never stopped billing me, and because I was auto-pay, they just taking payment. I had to get my bank to reverse six months worth of Billings that I never had. Now they are demanding I pay them again. It's read more

I went to go in to see the breakdown of my bill and why I was being charge an extra $70 when I went in the guy he is short he told me and my partner to just look on the app and to call a number obviously if I wanted to do that I would've done it I went in for help in person. He basically blew us off, seem like he just didn't want to work. I know they can use their iPads to open up my account because I've done it before in there. read more

From my perspective, if you've been to one Verizon, you've been to them all........ UNTIL I stopped in here recently. I had just upgraded to the new Samsung S8+ and was unable to complete the purchase of several accessories from my local Verizon because they were out of them. Frustrating..... but not the end of the world. We happened to be at The Collection shortly thereafter and stopped in to this Verizon, and my jaw dropped. The WALL of phone cases alone was impressive. It was vast. I don't think I've ever seen so many cases in one place. Seriously. The entire store was quite large. There were a bunch of places to sit, take a load off. This place is so huge. We were waited on quickly with friendly, helpful service, and I got everything I wanted. Yay. I don't have to wait on anything or go elsewhere, and now, I can use my phone without a hitch. read more

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I'd give zero stars if it were an option. I went there and waited a few minutes to be helped and several employees looked at me and went about their business until finally I went up to one of the employees to ask for some help with upgrading my line. Before I could finish I was told that they were closing... 2 HOURS EARLY!! Because they didn't have a closing manager. This place is a joke! Don't waste your time read more

I want to thank Jessica for helping my BF & I on the 4th of July week end. We cancelled our old carrier due to lack of reliable service in this area. We purchased two iPhone 12 max pro's, along with all the needed accessories. The store was very busy & our appointment did run late & Jessica was professional & knowledgeable. In addition to that, she was friendly, humorous (& witty!). Our appointment ran long & she stuck it through very patiently with us. We thank you for going above & beyond Jessica. In closing, I have to point out that we get excellent phone reception in this area (same as store) & we're able to both receive & make outgoing phone calls now. read more

This place is horrible. The customer service is bad. They don't help you with any respect. The manager is a little short dude named Jake who would rather flirt with the girls who work there than do his job. I have a broken back was moved around the store while waiting. Only three people were in the store and four employees. They supposedly lost me and started helping others walking in behind me. The manager was rude and never even apologized for his laziness or poor work ethics. It took three hours to buy my phone. I have been loyal to this store but now I won't go back. read more

This so not like the first time I came here 3 days after they opened. the wait to get a phone this time is stupid long. This is a corporate store and they have all the seasoned sales people from other stores here and I could still probably order the phone online and get it faster than the service now. they do have a lot of accessories but you would be hard pressed to pay for them as no one is available. UPDATE: everything I said above still holds true. the difference is that once we got helped, the tech Josh D. who helped us made a great effort to not only get is taken care of but more than once apologized for the wait so am upgrading them to 3 stars from 2 solely on the performance of this one persons dedication to customer service. kudos to josh, job well done. read more

Verizon - Waiting our turn for Josh D. (in the green)! - Mobile Phones Near Me - Oxnard, California

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Melissa has superb customer service. Really a gem. The best Verizon employee ever! Patient and efficient. Extremely knowledgeable.

I can't express how happy I am with the service we received here. Stephanie was thorough, courteous, and overall excellent.

Disappointed. I went in today to shop for a new phone since my current one is about 5 years old and keeps powering down when it's at 70%. I arrived only to find that there were no phones on display to review and test prior to purchasing. Shop online, is what I was told by the store associate. I'm not about to make an $800+ purchase with something I cannot compare and see how it feels in my hand first. I understand things have temporarily changed because of COVID-19, but even Target and Walmart have demo phones to view. read more

I walked into the Verizon wireless store in the Collection in Oxnard , to return a phone after I had found my lost phone. It was the WORST SERVICE I have EVER received ANYWHERE! There wasn't enough help and the wait was an HOUR‼. They were going over technical problems with customers, however, they should have had ONE register for quick and easy problems! After I waited an HOUR, it took minutes to return my phone. There should have been ONE register for quick things, that didn't require technical support. I can honestly say I have NEVER had. WORSE service ANYWHERE. I would have bought a few small items, but did not want to spend money in that store! And NEVER will go there again! read more

This place is great! Never going to another Verizon in the area again!!! Had a SIM card issue and had been to 2 satellite stores, the small non corporate ones, and spent about 3 hours total trying to solve our problem plus the workers were were rude. The workers here were friendly and super helpful. They solved our problem in a matter of 10 minutes! Highly recommend. read more

This is he best phone company. Come here to buy a phone, however don't come here to ask about your bill. If you can login in to Verizon and vire your bill, don't waste your time coming here. I waited half an hour to have a sale person read what my bill says online. When I didn't understand why the bill was more than last month, they could not explain the reason. I called Verizon and they explained everything. Don't waste your time here to ask about a bill. read more

Horrible service, we've been with Verizon for years and not once have they charged us for "wasting the representative's time" by helping us set up a new line. The new manager was very unhelpful and rude. Drove up to Ventura and they were so kind + told us that we qualified for a free Samsung watch & phone! read more

For the clients of Verizon do not I repeat do now go to this store to ask for help but when they want our money for the bills they try to run behind us asking for us to pay them so do not go here read more