The best Verizon experience! Staffs are polite, techy, helpful! The customer service is above and beyond here ! read more

After 23 years of loyalty two years ago I switched from Verizon wireless to T-Mobile. Seven hundred days later, I still receive daily emails from VZW to "please come back" generally offering cents on the dollar towards a new phone and a monthly subscription that handcuffs me for three years at a rate significantly higher than I'm paying now. Hey fellas, this was precisely why I left in the first place. Basically, they're selling a commodity and expecting a premium on both rate and my implied stupidity. Not happening. See you later boys. read more

Shut down Verizon stores it's no good I switched box after box router after router internet still sucks can't stream play games but I can watch movies all day long its trash even when I watch movies still buffer please cancel internet Im switching to something else. read more

I moved into a new apartment and there was no ONT box to install my wifi. It is very difficult to set up. [[HIGHLIGHT]]They don't have enough technicians, next one available was 4 days after I called.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]so basically a whole week I couldn't work from home.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]no compensation given for the inconvenience.[[ENDHIGHLIGHT]] read more

I was told absolute lies by the sales person who said I was eligible for a free trade-in. When I went to return my phone for the trade-in, I was informed that my phone was not eligible. [[HIGHLIGHT]]When I talk to the manager, Chris Pryor, he blamed me for the issue and said that I did not read the contract properly.[[ENDHIGHLIGHT]] I have paperwork and calculations from the sales person, who blatantly lied about the deal. Stay away from Verizon and stay away from this store. read more

[[HIGHLIGHT]]Josh never got back to me and the Manager, Christine, was supposed to transfer my new phone number to the new iPhone I purchased from my family's family plan.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She never called, never answered my multiple text, I then had to rearrange my schedule to have my family member come back in to the store because they would not continue the transfer without her present![[ENDHIGHLIGHT]] So, I now have a new phone and account that isn't accessible and they are charging the account for a plan that I'm not even authorized to use! [[HIGHLIGHT]]After arriving at the store, Christine came to me and said "I called you twice." So, I showed her my call log from the last two days. Guess what? NO calls from any numbers except spam calls![[ENDHIGHLIGHT]] [[HIGHLIGHT]]So, she's a liar and Josh never answered his text back after our initial text! So, he's a ghoster...[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This isn't bad customer service, this is NO customer service. This is is my introduction to Verizon and its service and customer support...[[ENDHIGHLIGHT]] read more

I had previously avoided this store based on the low rating on Yelp and I regret that decision. We had an appointment today and we're able to solve our issues in minutes with no problem. [[HIGHLIGHT]]The customer associate was extremely friendly and extremely helpful and knowledgeable.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I went in there twice looking for information on the same thing and I was very specific about what I wanted and they got it completely wrong.[[ENDHIGHLIGHT]] Kind of shocking as they go out of their way to get your name and everything else and there are people sizing you up to see what they could make from you in the way of a commission. [[HIGHLIGHT]]I got so frustrated. The first time I left. I went back a second time I knew what I needed. I studied it. I asked a friend of mine who understands this type of tech. He said it should be fine.[[ENDHIGHLIGHT]] Another person told me that I needed something that coincidentally was $90 more. If I truly needed it and the original person. I spoke to said so I would've gotten that. [[HIGHLIGHT]]I was assured that what I wanted was fine and this sales person made me feel like he was hearing, but not listening to my needs[[ENDHIGHLIGHT]] read more

It's the worse phone provider.... I want to switch to a different provider for my restaurant. I will tell all friends and family about my poor experience with their so call team. read more

Our landline phone service and internet service have been with Verizon ever since there was a Verizon and with its predecessor, Bell Telephone, for decades before that. Years ago Verizon service was excellent. Today it is terrible!!! I bought a new cellphone at the Verizon store in Chestnut Hill a few days ago, and I tried to get my previous phone number (phone recently destroyed in a fire) transferred to the new phone. [[HIGHLIGHT]]I spent an hour and 10 minutes with a Verizon representative trying to get that done. Then two and a half hours at the store on the hardest chairs we've ever sat on. And today two more hours on the phone, helped by my friend, who is a phone and. computer expert. Almost 6 hours, mostly on hold, but still no phone number transferred or new landline phone (which we requested)[[ENDHIGHLIGHT]]. One big runaround! [[HIGHLIGHT]]Each person you talk to tells you something different, and no one hand knows what the other hand is doing.[[ENDHIGHLIGHT]] Verizon SUCKS! We now have no phone, TV reception or internet service from Verizon, although we are paying them $300 A month. The only reason I can write this message is that I signed up for Comcast internet for a one-month trial. Avoid Verizon at all cost! Remember, I warned you. read more

My name is Brian, [[HIGHLIGHT]]Rashid was very very very helpful. I came in with a huge issue with my account and payment information. He sat through each and every step of the way. He helped me out for almost 2 hours.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was respectful, patient, polite and got me fantastic customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Rashid called the Verizon wireless fraud department and sat on the phone and waited for them to answer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We both had to go through the run around of my situation. But in the end, he didn't give up on me and was very patient to my request.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I appreciate Rashid so much for his hard work and dedication to get me satisfied with my new account / phone service.[[ENDHIGHLIGHT]] Now, I'm back with Verizon after 12 years . THANKS AGAIN RASHID read more

I had the worst experience here. [[HIGHLIGHT]]Both of the sales persons I spoke to were extremely rude and did not want to help me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Before even looking up my account regarding a trade in, they automatically told me I could no longer do that "because the promotion expired today"[[ENDHIGHLIGHT]] HAHAHA what does that even mean if you don't even know my account??? read more

Had an issue with the application of a reoccurring credit which was supposed to be applied to our account after we switch to Verizon 4 months ago. We went to speak to Mason in the Walnut Street store and he working with store manager Derrick resolved the issue successfully over the course of week or so. [[HIGHLIGHT]]Mason was an excellent communicator and kept us informed of the status of the issue as it was something that needed to be resolved by Verizon outside of the store.[[ENDHIGHLIGHT]] Mason's attention to service was excellent and greatly appreciated. read more

Isaac at Verizon 52nd St Phil'a. was very attentive, courteous, and took care of our needs in setting up a cash app account and purchased a Verizon phone. In addition to the cash app account he also set up Venmo and PayPal. We really appreciated all the help and attention he showed us. read more

Dear Verizon Executive Support, I am writing to formally file a complaint about a recent experience that has left me extremely disappointed with Verizon Fios service and customer support. On May 30, 2025, a Verizon technician performed maintenance at my home -- despite the fact that my service was working perfectly prior to the visit. The next morning, May 31, I awoke to find I had no internet service. I rely on this service for work and have an autistic child at home who requires uninterrupted connectivity. [[HIGHLIGHT]]I immediately contacted customer service and explained the urgency of the situation. Despite multiple pleas and escalation attempts, I was told I'd have to wait until June 2, 2025 for a technician.[[ENDHIGHLIGHT]] That meant missing two days of work (June 1-2), and no accommodations or alternative solutions were offered. [[HIGHLIGHT]]Worse, when I escalated the issue, the supervisor who called me back expressed zero empathy and flatly said I'd have to wait.[[ENDHIGHLIGHT]] A Verizon employee I know tried to help, only to be told by a manager: "Oh, that guy? I'm not sending anyone to help him." This is unprofessional, retaliatory, and unacceptable behavior. When the technician finally arrived on June 2, the issue was resolved in under five minutes, confirming that the outage was caused by Verizon's own prior maintenance. I am extremely disappointed in the lack of accountability, compassion, and the retaliatory response from your internal team. I am already exploring service alternatives. I would like a formal apology, confirmation that this incident will be reviewed internally, and consideration for compensation due to the unnecessary outage and work disruption. Sincerely, Randall Little 5030 Copley Rd215-385-0998, koolcatrl@yahoo.com read more

[[HIGHLIGHT]]Everyone here has an attitude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Horrible customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I almost switched to xfinity bc I'm sick of dealing with it[[ENDHIGHLIGHT]] read more

I walked into the store the other day hoping to complete a transfer of files from my old phone to a new one purchased in a South Philadelphia Verizon store. [[HIGHLIGHT]]I was taken care of by a man with greying dreadlocks who was one of the rudest customer service people that I have encountered.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He attempted to belittle me upon finding one of my questions about the product to be silly and obvious.[[ENDHIGHLIGHT]] If I were not an employee of the Philadelphia Court system whose behavior is closely monitored even in off hours, this "gentleman" would have been dealt a severe rebuke. In dealing with functionaries (as I am in my position), I do not expect obsequiousness. However, [[HIGHLIGHT]]this individual hasn't the first idea on how to deal with a member of the public.[[ENDHIGHLIGHT]] read more

I have been doing business with this store for about 6 years. So when it was time for me to upgrade my phone I went to,"my go to spot." This year the sales people were unprofessional barely engage us then when summarizing our bill included an insurance package in our plan that I did not ask for. If I had not ask the question, I would not have known! The lack of engagement and the dishonesty made me pause. Then I said, "let me think about this and I will come back". His response was,"what is there to think about." The last time I upgraded my phone I recived a package of a screen protector, case and charge. His response was we don't give anything out for free. He call me a lair! Rather than look in the system to see the transaction history or dig deeper into the transaction his response made me and my son feel uncomfortable. I said thanks and adios. Customer service goes a long way. Respect and honesty even if it means you pay a little more is worth it. I will not be going back! read more

I have had VERIZON for many years now. [[HIGHLIGHT]]I just went to upgrade my iPhone and have already wasted over 2 hours.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]First I tried to go on-line, which is their preferred way of doing business, and I got into a circle of their system.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I do not have my PIN. so they gave me an 800 number that also wanted a pin.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally I got through with some kind of BOT that took my order. That bot tried to sell me extra lines even thought I told it 3 times I didn't want any.[[ENDHIGHLIGHT]] I finally placed an order which was not as advertised but I got frustrated and just ordered what I had to. I paid $15. for next day delivery. I then closed my computer. [[HIGHLIGHT]]I went on about an hour or so later and got a communication that said I had to verify my purchase. I tried but it got me back into needing my PIN.[[ENDHIGHLIGHT]] I am going to look for another carrier. Anyone have any suggestions. These clown belong regulated by the PUC. read more

[[HIGHLIGHT]]If I could give it a one minus star or a -10 that would be my option.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been on the phone for 3 1/2 hours for Verizon having problems with my bill.[[ENDHIGHLIGHT]] They refused to cancel it and they keep charging me money for it. [[HIGHLIGHT]]Getting a hold of a live agent they tell you we have no way to contact you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You have to talk to the computer. I want to speak to you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I paid money that you guys can hire people talk to us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm so frustrated. Don't ever get to Verizon.[[ENDHIGHLIGHT]] read more

Tried to buy a watch...[[HIGHLIGHT]]kept me 2 hours before telling me they had a system issue and couldn't sell it to me[[ENDHIGHLIGHT]]...[[HIGHLIGHT]]said "we'll call you"...well they never did so I had to go online and buy it[[ENDHIGHLIGHT]]...[[HIGHLIGHT]]had to return old watch to store to get credit and explained all I had to go thru and they never called me back[[ENDHIGHLIGHT]] and two MANAGERS treated me disrespectfully and one said I could go to ATT if I wasn't happy...been with Verizon over 20 years,,,how do they staff a downtown store like this...SMH read more

Salesman lied about equipment being installed and $100 gift card and you got to take the equipment back

Skip the mess and go somewhere else. Really anywhere where else would be better. I read so many one star and terrible reviews of this store but it's the closest to my place so gave it a try and hoped for the best. Nope, same terrible experience and poor service so many others have written about. Read the reviews and you'll see what people are saying. Saturnino was my salesperson and not a good one. He lacked professionalism, people skills and was pretty arrogant. No need to speak to or treat customer like this. Seemed like all he wanted was his commission. Seems this location survives due to their good location. How can Verizon let this store have so many bad reviews and so much negative feedback and not get rid of he management and/or staff and fix it? Is Verizon only concerned about sales and numbers? Maybe. I left and went to another Verizon store and had a much better experience. From now on, I will make the longer and farther trip to a Verizon store that is friendly and helpful. Do yourself a favor, skip this location and choose another. So disappointed Verizon allows this store to continue like this. Not good. Please Verizon, step in and do something about it. read more

Top to bottom review is critically necessary from initial "greeter" to Manager". [[HIGHLIGHT]]I purchased a new IPhone online from Verizon and was assured that I could trade in my old phone and pick up my new one at the 1430 address.[[ENDHIGHLIGHT]] I was given my order number to be used to receive my new phone. [[HIGHLIGHT]]I arrived at the store and informed the greeter that I was there to pick up my new. I gave him my Verizon order number and was told by him that there was "no record" of my order in the system.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was told to take a seat and that someone would help me, 45 minutes later I was approached by an employee who said that I would be seen shortly.[[ENDHIGHLIGHT]] From this point forward I had a very frustrating experience involving staff and the "manager". [[HIGHLIGHT]]I was informed of several inaccuracies such as I had filed a replacement claim and that I requested that the phone be delivered to my home. Both of which were false.[[ENDHIGHLIGHT]] I was told that my new phone would be delivered to my home in 3-5 business days and to bring it in to the store with my old phone and they would charge me an additional 29.95 to transfer my already backed up data to my new phone. I was struck by the overall incompetence and indifference of the Verizon staff at this store. I am considering closing my account with 4 lines and exploring a new carrier. Needless to say I will not be doing business with this store after I pick up my new phone. read more

Negative stars: I've been a Verizon customer for over 7 years. I went in to get my phone set up and the sales person was somewhat helpful, however, like my previous experience in the store, their Wi-Fi doesn't work in the store. When I was there about four years ago, I had the same experience and it's extremely frustrating to be in a wireless provider store with horrible Wi-Fi. They set up my phone and try to sell me on FiOS. I thought it could be a good idea. I had them come the next day and it took over seven hours for them to set up the service. Once the service was set up, it went out two different times at same day. [[HIGHLIGHT]]They also did not communicate with me when they had to come back. I didn't even know if I would ever see them again and once I left. They just showed up at my door with absolutely no notice.[[ENDHIGHLIGHT]] Today I went to go return my old phone. I am chronically ill, so all of this was a lot for one weekend . When I went to return the phone when I was told by the associate that the promotion that I was quoted when I purchased a new phone on the Verizon app, and was mailed to me, was no longer the same, and that my plan had changed. [[HIGHLIGHT]]I said that I would like for him to look into this and try to fix it for me because I did not have the energy to go do this myself or work through it with somebody on the phone when I'm in a physical store. They gave me a run round that I would have to sit there and wait for a phone call.[[ENDHIGHLIGHT]] I'd be surprised if the phone call even went through with a horrible cell service in the store. I asked to speak to the manager, Justin. He was condescending and rude, and I match my tone to him. [[HIGHLIGHT]]He reiterated the same thing that the associate said that I had to wait for a phone call.[[ENDHIGHLIGHT]] I am beyond fatigued. For anyone with chronic illness that does not mean tired. It means that I have no capacity physical or mental capacity to deal with things like this at that moment. [[HIGHLIGHT]]I said to the manager Justin that if he is a manager, why wouldn't he handle it when he's physically there in the store? His reply was that because I didn't purchase the phone in the store that they couldn't help me figure out why the plan was different.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was extremely frustrated and annoyed by them, especially after the whole weekend dealing with Verizon's nonsense.[[ENDHIGHLIGHT]] I wanted to return my phone and handle everything on my own at that point because these people were infuriating. [[HIGHLIGHT]]I asked for a digital copy of my receipt that I returned the phone. They handed me a paper copy and told me that I would receive an email with said receipt as requested. I still have not received a digital receipt.[[ENDHIGHLIGHT]] They were rude and not compassionate in anyway. The associate David, knew my situation , with my health issues and capacity for all of this, as he sat there with me setting up my phone for over an hour. He could've simply said to Justin that I needed additional help. Justin was not helpful one bit, knowing or not knowing I needed a special attention due to my disability. I told him just that I couldn't hear him when he was trying to explain things to me and I just heard for him to move closer even though he was probably 5 feet away. He said he wouldn't move closer and proceeded to talk to me like I was completely deaf. [[HIGHLIGHT]]The whole situation was super condescending and a mess. I know I lost it with them, after dealing with such incompetence from Thursday afternoon until this morning, I lost my patience.[[ENDHIGHLIGHT]] Now I have no record of my whole Verizon account history when I go to log into my app. I don't know if they wiped it or did something but nothing is there and I cannot even set up a new account with my current information. The phone that I purchased has been problematic and they told me that I needed to deal with Apple directly because I purchased an Apple product even though it was through them. [[HIGHLIGHT]]Once they get their money, they clearly do not care about their customers. And that is 100% evident.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried calling customer service, but the calls keep on dropping.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am beyond frustrated and will never be stepping foot into that store again. I will be contacting the district manager about this atrocious behavior and horrible lack of customer service.[[ENDHIGHLIGHT]] From the review is here I'm obviously not alone. I probably just took it a little too far because they pushed me to my limit. Avoid this store and probably most Verizon services at all cost. read more

[[HIGHLIGHT]]I'm sorry but the customer service here is terrible. I was passed around to 3 different people[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]The 3rd person was helping me until one of their coworkers walked over to talk about something completely unrelated.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The rep decided to take part in the convo with his coworker before I said "hello I'm still here!?"[[ENDHIGHLIGHT]] @Verizon please audit this store and provide proper training. We pay you way too much money and deserve better. Thanks. read more

Having a Verizon FIOS plan is an exercise in frustration. Their intentional roadblocks to prevent customers from canceling is nearly criminal, and I plan to make a formal complaint to the Better Business Bureau of Philadelphia and to the State Attorney's office. Apparently, you cannot cancel your service in any way other than calling between 8:00-6:00 M-F. You CANNOT CANCEL SERVICE in any of these ways: 1) Using the Verizon Ap 2) Logging into your account online 3) Calling to cancel on the weekend 4) At a Verizon store The Fios rep at Verizon tried to help me cancel, and his manager did too, but they have no means of cancelling your service either. Verizon, you are criminal. There should be some punitive action. My family and extended family will stay far away from any Verizon services. read more

I wish I could give no stars. I've had a jetpack hotspot for many years, updating as needed. I recently retired and no longer need this subscription at $63/month. I walk into store, no customers, 4 employees, explain why I'm there. I'm told I have to "Call Customer Service". I sit right down in the store, go through 4 representative, was warned they would try to keep my business, but TWO of the reps on the phone said "You're in the store? Why don't THEY help you?" I tell them, "They told me to call YOU" Hour later, I think I am finished I get an email my account was SUSPENDED and billing will begin back up in July! Smh. I'm livid. I don't know what to do. Here are pics of the store where no one would help me read more

Verizon - Nothing going on and they made me CALL VERIZON FROM THE STORE!!! - Mobile Phones Near Me - Philadelphia, Pennsylvania

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Came into the Verizon Store during my lunch break on Thursday, because my phone was having issues getting service while off Wi-Fi. Derrick, my specialist, assured me he could fix it easily and proceeded to change my SIM card. When that obviously did not work, he told me he could not fix it and I needed to make an appointment with Apple. When I returned to the office, my colleague asked if I had seen a text she sent me. That is when I realized that Derrick failed to activate the SIM card and my phone number was no longer properly connected to my plan. I returned to the store looking for immediate assistance and was told to wait, and when I tried to explain what had happened and I needed to get it fixed immediately, the employee turned a blind eye. He ended up hooking me up with phone support, which was entirely unhelpful. I had to return to the office having already missed an hour of work with no solution. Derrick saw me multiple times upset and distressed on the phone and did not bother come over to see what was going on. It has now been 48 hours and I have not been able to send or receive texts due to Derrick. No one of the countless people I have spoken to at Verizon or Apple has been able to undo whatever he did and get my number reconnected. The best Verizon can do is "overnight" me a new phone that won't arrive until Monday, and even then I am not convinced I will have the network back since I'm still not connected. This has caused me major issues with work and communicating with clients, and personal life (I am supposed to be on vacation now, instead I'm dealing with this, and it is all thanks to Derrick. DO NOT go to this Verizon Store. And if you receive Derrick in need of technical support, you are better off throwing your phone off a balcony and hoping it falls back into place. read more

ACTUALLY, IT'S A (NEGATIVE) -$900 On 04/03/23 I spoke with Verizon phone representative Moe. The main issue here is that he didn't tell me at any time during the conversation of me transferring to my own account that I would lose my previous trade in value of my 13 Pro Max and I would have to pay for the rest of the iPhone 14 that I received for free because of the plan switch Carol/David and I made back on December 10th 2022. HE NEVER ONCE TOLD ME ANY OF THIS INFORMATION DURING OUR CONVERSATION!!!!!!!!! After I spoke to him I received an email telling me what my transfer was actually going to cost me which is not and I repeat it was not what he said--he said my bill would be $100 a month at the most--which would include: 600 storage in Cloud $5 off what I currently pay for my Apple watch fees ESPN/Hulu/Disney streaming for no extra cost Apple music subscription free forever To get the cost stated above I would have to have: eStatements AutoPay billing Once again Verizon Wireless phone representatives: LIED!!!! MISINFORM!!!! DON'T KNOW WHAT THEY ARE TALKING ABOUT!!!!!! Verizon refuses to give me what I was told: I had the same experience back on December 10th when I switched mine and the Smallwood's combined account to a different plan. The phone rep then: LIED!!!! MISINFORM!!!! DON'T KNOW WHAT THEY ARE TALKING ABOUT!!!!!! I don't want to pay for the iPhone 14 at all what's so ever!!!!!!!! If they insist then the first carrier I see Monday near my new home in MN I will switch to them!!!!! There is no way in HELL I'm staying with Verizon if they don't honor what I was told by the Verizon phone rep Moe. IT IS GUARRENTEED read more

This place is top notch. My son was having issues with his SIM card. We made an appointment and we were immediately directed to an employee, Raheem Williams, who solved our problem (which was not an easy one) with great courtesy, efficiency and professionalism. I look forward to my next experience at this location. read more

What a horrible place! The first reception is bunch of useless people that are supposed to screen and dispatch. After asking numerous questions in a barely understandable English and grunting they pass you to an alleged "expert" to whom you need to provide all info again including your tel number and who gives you attitude. Mine said "i work here so i know what's right". I'm like excuse me? I am a customer and i was directed to come here by one of your peers. The solution: hire qualified people and train them to speak English and be engaging and not people that grunt and speak Verizon English. read more

I had a wonderful experience at this store. This is not a Verizon owned operation but a contractor. The man who owns this business is lovely. Do note that contractors do not supply all the same services as Verizon owned stores, but if you need help getting a phone, this shop is great. read more

in line with the other reviews, the customer service in this store is terrible at best, offensive at worst. i was met with dismissive contradicting responses when asking about picking up my new phone. these answers to my questions directly misaligned with the information i received from the verizon customer service rep on the phone. i was tempted to even ask the rude store rep if he was angry with me because of his tone and flippant answers. i left the store and attempted to cancel the order for my phone. i would have purchased through the apple store if i could simply so i never had to engage with such a miserable human being again. read more

Customer service and information are off. Plus no empathy for misinfo. I'm returning to Verizon and now re-thinking it and willing to pay the $50 restock fee. read more

Verizon runs a fraud operation. I had a door-to-door salesman come to my house. He told me I could apply for low cost internet via some affordable government act. He further stated, even if I didn't qualify, as long as I applied, and sent the application number to Verizon, I would still get the plan with Verizon, and also, if I didn't qualify, and wanted to cancel, I could do so, if I was not approved, without being billed. He then texted me via cell (not sure if his own cell or a company cell, though the whole thing made me a bit nervous), to contact him "if any need any more help." I asked him to also text me what he stated in our conversation, and he did. After I applied, I was not approved for the plan and immediately called Verizon and cancelled my account. Even though I did, in direct contrast to what the door-to-door con artist said and sent me via text, Verizon refused me a refund. I thus contacted my lawyer on the situation, and he said the verbal statements and resulting text message from the salesman are good grounds to file for "misrepresentation," which he stated is, "false or misleading statement or a material omission which renders other statements misleading, with intent to deceive," and that this is, "a common type of law fraud." I'm thus now in the process of working with my lawyer to file a case against Verizon in small claims court, through the Philadelphia Municipal Court. All this could have been avoided if Verizon would have just done right and not billed me (or refunded their charge), when I was not approved for the affordable plan, as their door-to-door salesman told me they would. Instead, I get to waste time in court, though I'm also hoping I'll be able to take them for the full $10,000 maximum allowed suit amount, as well as have them cover my legal and court costs. I hope also, that I win this case, as to set greater legal precedence against Verizon for committing acts of fraud, allowing others to file similar suit in Philadelphia, with a greater chance of success, in kind. tl;dr Verizon is running a fraud operation. Don't use their services. read more

This review is for a woman named Diamond at the store located off Walnut and 15th in Philadelphia. I made a point to tell her how important it was to be able to transfer my photos over to my upgraded phone from my old iPhone. She assured me it would not be a problem as long as I purchased additional space for $2.99/month. I did and she told me everything was good to go. When I got home, I realized all 1,000 picture were gone! I called to speak with her and she patronized me by calling me "sweetie." She was incredibly condescending and said it was essentially my fault for not double checking her work before I left the store! I have now been at the Verizon store for 3 hours with the nice manager Nate, trying to salvage my pictures. I will be contacting corporate regarding Diamond and her horrific customer service. No one should be talked to the way she spoke to me, especially not a someone that's been a customer for years and has 3 lines with Verizon. read more

My wife's phone died yesterday, so we went by this location to pick up the pre-ordered replacement today. We were met by exactly the kind of treatment that scares me about the ongoing Covid lockdowns. One of the doors was actually chained shut, so we went to the other door. We were confronted by a very surly security guard who kept shouting at us to "get behind the sign" without any sort of explanation. The sign was just a little typical advertisement sandwich board sign to the side of the door, not some kind of warning or instructive sign. After the guard yelled this a few times, we figured out what exactly he meant, though he didn't clarify or even point to the sign behind which we were supposed to be "getting" ourselves. We were both wearing masks, so his super aggressive reaction was not due to our being "unclean," in the parlance of this Brave New World we're living in. In any case, we were able to at last pick up the phone once the actual store employee came out to figure out what we needed, but it's this kind of petty authoritarian behavior being fostered that really concerns me about the pandemic. We'll survive the virus, but history has taught us a lot about how accepting these little incidents of petty totalitarianism is very cumulatively dangerous in the long term. I'll be reporting this to the corporate support line as well. Despite our fears, we need to remain human and humane to one another. read more

It's like Verizon is laughing at us--rubbing their profits in our faces. A giant storefront--thousands of high-ceilinged square feet in prime Center City--of mostly empty space. What's the rent, like $50,000 a month? Made an appointment, still had to wait ~twenty minutes in line jjust to have to wait another hour + with a rep, just to buy a replacement for my broken phone. I don't blame the two people who worked on my issue, they were victims of Verizon same as me. btw--i'm tired of writing negative reviews. I generally only yelp about things I like these days but the manager texted and called on a Sunday trying to do some damage control. read more

John Molloy went above and beyond to help me with a screen cover. He was thorough and friendly. Definitely go see him when buying your next gear or phone Thanks. read more