Mel really saved the day! My Vzn bill was a mess - almost tripled in 3 months after attempting to…read moreget one phone line for a family member and one device. Although I was not able to get help online to correct the problem, Mel got on the phone with Vzn and resolved the issue (after at least an hour with various departments). I had almost lost hope that the situation could be resolved, but she managed to untangle it in short order. Working with her resulted in a huge savings - way beyond what I'd been offered with the online agents. I walked away with complete confidence that I was in good hands -- the right plan, the right phones and a commitment on her part to resolve any future problems. She is a great advocate -- knowledgeable and 100% on integrity. I went there because it was close to home; however, if I moved 100 miles away, I'd still go there - it was worth it.

We went to Verizon today as our bill increased $20. We worked with Ethan the Verizon specialist. He…read morewas very knowledgeable and provided great customer service. They found that our loyalty discount had expired, contacted Verizon online, and reapplied it. In our past visits, we've experienced long wait times, and long experiences. We were in and out so fast, and are very satisfied. Hats to Ethan. What a great asset to Verizon! We have been with Verizon for 23 years and will continue as long as you have experts like Ethan!! Thank you!

My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

He did an excellent job replacing my cracked iPad screen. It also had a dent in the corner which…read morewas undetectable when I picked it up. The service was out standing!!! I dropped it off late in the afternoon, and there were two repairs ahead of me. I expected to have to wait until Monday to pick it up, but he finished it and waited for me to get there which was after the time he closed. I very much appreciate your awesome service!

No nonsense, which means please limit the chit chat. Not unpleasant, just all business which is…read morefine! Extremely efficient and knowledgeable. Prices lower than most. I had second repair that miraculously fixed itself before my next appointment. Chad was gracious about my cancellation. He also educated me on another service I needed that was not in his bailiwick. He referred me to another iPhone repair service- the ultimate mark of a confident service pro in my mind... product knowledge, education, and not withholding info for fear of competition. I appreciate that he runs his service out of his home in the evening on top of a full time day job and a family. His kids seem to know daddy's working- they are respectful, quiet and observant but have good boundaries. You're in his home, so you should do the same! Chad earns his high review rating. Don't hesitate!

Chad made the process of repairing my iphone screen a breeze. Dropped the phone with him for 45…read moremins and the broken screen was fixed. I was reluctant initially but he is very professional. I would highly recommend his service.

Aaron was efficient, pleasantly personal, and wonderfully competent. He was able to access my…read morecomputer remotely and scan for malware and virus. Tremendous reassurance that the recent internet scam attempt did not compromise us. So grateful for Easy It guys prompt and professional service. Mark Boyken St Croix Falls, WI

I brought my computer to Easy IT on Tuesday at 4:17 and required prepayment for their advanced…read morediagnostic, which by their agreement would be done within 24-72 hours. I reached out multiple times and got no updates at all. On Friday afternoon, I called them again and after a long, unclear conversation, they asked for more time. At 5:17 PM, I finally received a diagnostic video. They then told me the computer couldn't be repaired and the only option was a new motherboard costing over $800. Immediately after, they tried to sell me a brand‑new HP and quoted just over $1,200 including a data transfer. (I had already backed up everything to OneDrive, so the data transfer was unnecessary), and they were going to charge me for it. When I picked up my computer today, the person admitted he never reached out, never provided progress updates, and was not transparent that the diagnostic wasn't completed within the timeframe. The missed deadlines, lack of communication, upselling, and attempt to charge for services I didn't need left me feeling misled and taken advantage of. I cannot recommend Easy IT based on this experience.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.