So I was intrigued by an article in my August 2017 Consumer Reports magazine. The front cover…read morefeatured cutting the cord. I was interested since my bill for satellite was now double from when I subscribed to it exactly four years ago. The providers entice you with introductory offers that only last for a year or so. I read the several page article which was very compelling. It even estimated what you would pay depending on different options. A gal in my book club just cut the cord and suggested I look into doing the same. My daugher was in town for the weekend and I discussed my thoughts on cutting the cord and getting an over the air (OTA) antenna. I already have wifi together with HULU, Netflix, Amazon etc. She told me that she only uses an antenna together with her streaming apps. Therefore I started investigating what my options were. I wanted to replace my satellite DVR with another that would that would record at least 4 stations at a time and had enough memory to handle my recordings. I wanted the DVR accessible to my other televisions and wanted a mobile app to set and view my recordings from anywhere. I wanted the ability to stream Netflix Hulu Amazon etc. and I wanted an OTA antenna that would provide me with all the local stations and then some and would not be obtrusive. I almost purchased an amplified indoor antenna but then decided to look into an outdoor antenna that would mount on the satellite mount. I researched an April 1, 2017 article in the Minneapolis Star and Tribune which also discussed the benefits of cutting the cord. The article featured an antenna distributor. I then went to Yelp to see if I could find reviews for antenna installers. There were at least two and I talked to both companies. After discussing my needs with John I decided to go with Cable Alternatives. John was extremely knowledgeable and could provide not only the antenna but the equipment and set it up for no additional charge and no additional cost to me as long as he provided the equipment. John was also very courteous and answered all my questions and concerns. He would make this very easy for me! He knew exactly what I wanted to accomplish and how to implement it. He thought the Tivo Bolt and Mini's were a great choice. I called my satellite TV provider and canceled the service a week out and scheduled John for the day that my service was terminated. John's installer Andrew is absolutely fabulous! He was at my house promptly at 9 o'clock in the morning on the day of termination. He installed all of the equipment helped me register for the Tivo service and equipment online and installed the antenna, TiVo Bolt DVR and my TiVo mini's for the additional televisions in the house. Everything was hooked up to my existing cable and linked to the wifi router. He got all the equipment working and showed me how to navigate the system. What a great guy! He is extremely personable and extremely knowledgeable! He indicated that he has done hundreds of these installations and he was very diligent in his endeavor. I have now enjoyed my first couple of days after cutting the cord and I love the equipment I love the installation I get great reception. I may miss a few cable channels but not the cost. I would highly recommend Cable Alternatives if you're thinking about cutting the cord with cable or satellite. Trust me since I have had one or the other for over thirty years and finally am not paying to watch my favorite shows on local TV.

The business appears to be shut down. I lfet two messages last week and one this week. No call back.read more

I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

USI was supposed to send someone to our house to do the install for our T-Mobile Fiber internet…read more They gave us a four hour window Friday night for when the tech would be coming out. He never showed up. We never received a call or cancellation. We had to call and they set up another four hour window of time for Saturday morning and it was another no show. When we called and spoke to Gabe there was no apology or willingness to help resolve the matter and he sounded annoyed with our call and didn't want to help. We read really great reviews about USI and are disappointed we did not receive that level of professionalism from the people we worked with. We would not recommend working with this company and are very disappointed with their customer service.

Terrible customer experience. Waited for over an hour to be helped. To be fair, store was clearly…read moreunderstaffed but there wasn't any communication from the workers. No designated order of who they would help. Tip to management, not that hard to create a line system (how about take a number)...For a technical company they operate as if in the stone ages. SMH I pity anyone who has to enter into their cave.

Very poor poor service from a Michael who claims to be the manager. I end going to Xfinity in…read moreBrooklyn Park and this young man explained everything and it made sense. That Michael doesn't have a clue of his job or customer service.

This whole project went so smoothly from start to finish. Showed up on time. Didn't make mess of my…read morehouse. Had a minor problem. They came right back out, no questioning my concerns. Fixed the problem. Stood by their work and word. This company gets 5 stars from everyone because they do what they say they'll do at a GREAT price !!

I also wish I would have done it sooner. Neither the missus nor I miss cable after two weeks. The…read morepicture is noticeably more clear. Tom was quick to respond after hitting their website by phone. He gave me a quote over the phone. Tom and Wayne are a busy team. Do it today. You will need your television remote to get into setup screen.

Running a home based business and having computer problems means bringing someone in - but when…read morethat person is Paul, he knew exactly what we needed and made us feel comfortable with his suggestion.

I recently changed from Comcast for my Internet and TV service to USI and Sling-TV. USI had Paul…read moreBurnstein at Gadget Guy MN contact me to walk me through the process. He emailed to find out what I wanted to do in terms of services, recommended all the equipment I needed for WiFi, for my streaming service on TVs. Communications with him were excellent from beginning to the end. When I finally got my services set up, Paul came to set up my router and WiFi, each television set and made sure all my electronic devices like my laptop were functioning. He did a great job of explaining what he was doing, what the equipment was for and patiently answered all my questions. He trained me on using the new services and equipment. He was so considerate of my expenses, he removed the batteries from the equipment I had to return so I could use them. I was totally satisfied with the service he provided and highly recommend him.

I don't know of any other service I have that is as expensive, low quality, and horrendous customer…read moreservice as Xfinity/Comcast. I have had Xfinity cable for before they were Comcast and they continue to amaze me no matter how low the bar is, they still find a way to make things worse and more expensive. Price: They used to have a fixed price for the term of the contract and at the end of the contract, you could actually get a lower price. That is as antiquated as butter churn. Now, they raise equipment costs regularly and the monthly rates are outrageously high. If you try the trick of threatening to leave them, it does no good in terms of them even keeping the price the same, let alone a discount. Also, any discounts they give you expire, so your price just goes up and up. Service: There service is not only merely terrible, it is the worst customer service of any business I've ever dealt with. Trying to talk to a human being is like winning the lottery. Even getting a chat going on your phone is difficult because you have to go through (bad) AI hell even before you can get someone who responds slowly and uses only canned answers. Also, I believe that if they can't answer your question quickly, they disconnect you and you have to start all over with another person. If I could only get back the hours I've spent with "customer service" at Xfinity, I could add five years to my life (and this doesn't even include the damage of high blood pressure every time I'm forced to talk to them. Quality: If the quality wasn't as bad as it is, I wouldn't be forced to use their terrible customer service. However, we are always subjected to outages, transmission issues, streaming issues, poor signal quality, etc. If I had a meaningful choice, I would switch in a nano-second. I honestly cannot think of anything positive to say. Yelp requires that I give them at least one star, but even one star is not deserved.

Tried to work with Reggie on something for my account. He was no help at all and was very rude. I…read morewas asking him questions but he refused to hear me out and check other options for me. I just ended up walking out with there 1-800 customer service line instead. Will not be coming back and starting to make changes to switch to another company.