So I was intrigued by an article in my August 2017 Consumer Reports magazine. The front cover…read morefeatured cutting the cord. I was interested since my bill for satellite was now double from when I subscribed to it exactly four years ago. The providers entice you with introductory offers that only last for a year or so. I read the several page article which was very compelling. It even estimated what you would pay depending on different options. A gal in my book club just cut the cord and suggested I look into doing the same. My daugher was in town for the weekend and I discussed my thoughts on cutting the cord and getting an over the air (OTA) antenna. I already have wifi together with HULU, Netflix, Amazon etc. She told me that she only uses an antenna together with her streaming apps. Therefore I started investigating what my options were. I wanted to replace my satellite DVR with another that would that would record at least 4 stations at a time and had enough memory to handle my recordings. I wanted the DVR accessible to my other televisions and wanted a mobile app to set and view my recordings from anywhere. I wanted the ability to stream Netflix Hulu Amazon etc. and I wanted an OTA antenna that would provide me with all the local stations and then some and would not be obtrusive. I almost purchased an amplified indoor antenna but then decided to look into an outdoor antenna that would mount on the satellite mount. I researched an April 1, 2017 article in the Minneapolis Star and Tribune which also discussed the benefits of cutting the cord. The article featured an antenna distributor. I then went to Yelp to see if I could find reviews for antenna installers. There were at least two and I talked to both companies. After discussing my needs with John I decided to go with Cable Alternatives. John was extremely knowledgeable and could provide not only the antenna but the equipment and set it up for no additional charge and no additional cost to me as long as he provided the equipment. John was also very courteous and answered all my questions and concerns. He would make this very easy for me! He knew exactly what I wanted to accomplish and how to implement it. He thought the Tivo Bolt and Mini's were a great choice. I called my satellite TV provider and canceled the service a week out and scheduled John for the day that my service was terminated. John's installer Andrew is absolutely fabulous! He was at my house promptly at 9 o'clock in the morning on the day of termination. He installed all of the equipment helped me register for the Tivo service and equipment online and installed the antenna, TiVo Bolt DVR and my TiVo mini's for the additional televisions in the house. Everything was hooked up to my existing cable and linked to the wifi router. He got all the equipment working and showed me how to navigate the system. What a great guy! He is extremely personable and extremely knowledgeable! He indicated that he has done hundreds of these installations and he was very diligent in his endeavor. I have now enjoyed my first couple of days after cutting the cord and I love the equipment I love the installation I get great reception. I may miss a few cable channels but not the cost. I would highly recommend Cable Alternatives if you're thinking about cutting the cord with cable or satellite. Trust me since I have had one or the other for over thirty years and finally am not paying to watch my favorite shows on local TV.

The business appears to be shut down. I lfet two messages last week and one this week. No call back.read more

absolutely terrible. they drilled holes in my wall and yard and never completed setting up the…read moreservice. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up.

US Internet Corp damaged our sprinkler system during a fiber installation and failed to repair it…read moreproperly. The leak caused our water bill to exceed $3,000. It's been over three months, and despite repeated contact, they still haven't reimbursed us -- yet they have no problem charging us monthly. As customers, we shouldn't be left paying for damage they caused. Unacceptable!

Terrible customer experience. Waited for over an hour to be helped. To be fair, store was clearly…read moreunderstaffed but there wasn't any communication from the workers. No designated order of who they would help. Tip to management, not that hard to create a line system (how about take a number)...For a technical company they operate as if in the stone ages. SMH I pity anyone who has to enter into their cave.

Escape from Xfinity Mobile Why I switched from family Mobile…read moreto Xfinity Mobile? I attribute the move to my advanced age: The fees were higher; I was limited to 1 GB that proved to be tricky because I couldn't turn the power off, and I was charged $20 extra. I complained to BBB to no avail. I paid it since I wanted to rid myself from any connection with that carrier. However, the ordeal was far from over. One agent decided to benefit from that: He ignored my initial request of transfer my service to Family Mobile. He cancelled my existing line and assigned a new one to me. By 11:45 pm, after spending hours on the phone, I was exhausted. I remember repeating my request regarding Family Mobile, but he said "Yes, Xfinity Family Mobile." I ended up visiting the store 3 times, trying to cancel my new line. The ordeal dowered over 45 days, during which time I paid Family Mobile for renewed service. When I realized that Xfinity Mobile was out of my life for good, I felt obliged to assign to PTSD therapy.

This whole project went so smoothly from start to finish. Showed up on time. Didn't make mess of my…read morehouse. Had a minor problem. They came right back out, no questioning my concerns. Fixed the problem. Stood by their work and word. This company gets 5 stars from everyone because they do what they say they'll do at a GREAT price !!

I also wish I would have done it sooner. Neither the missus nor I miss cable after two weeks. The…read morepicture is noticeably more clear. Tom was quick to respond after hitting their website by phone. He gave me a quote over the phone. Tom and Wayne are a busy team. Do it today. You will need your television remote to get into setup screen.

Running a home based business and having computer problems means bringing someone in - but when…read morethat person is Paul, he knew exactly what we needed and made us feel comfortable with his suggestion.

I recently changed from Comcast for my Internet and TV service to USI and Sling-TV. USI had Paul…read moreBurnstein at Gadget Guy MN contact me to walk me through the process. He emailed to find out what I wanted to do in terms of services, recommended all the equipment I needed for WiFi, for my streaming service on TVs. Communications with him were excellent from beginning to the end. When I finally got my services set up, Paul came to set up my router and WiFi, each television set and made sure all my electronic devices like my laptop were functioning. He did a great job of explaining what he was doing, what the equipment was for and patiently answered all my questions. He trained me on using the new services and equipment. He was so considerate of my expenses, he removed the batteries from the equipment I had to return so I could use them. I was totally satisfied with the service he provided and highly recommend him.

I wanted to review this particular store as I've now been there about 6 or 7 times. I've had…read moreXfinity/Comcast services for many years now including their internet, cable and phone. I've gone into this store to talk about all three of these services. I've added services, deleted services, come in for questions and bought two Iphones all from this store in Roseville. In all of my dealings, and with every single person I've dealt with at this location, I have always come away pleased with the service I've received. So, I was dismayed before my last visit to see that the store had such a low Yelp rating. I think the low posters are brining down what should be an overall much higher rating for two reasons: First, they're using this as a general spot to rag on Xfinity/Comcast for high prices, bad contracts and/or bad customer service over the phone. Given my own experiences, many of these complaints may be accurate. However, posts for this store, I believe, should be confined to the service of the people at this store. Secondly, I think many people are posting bad reviews because they had to wait a long time to see someone when they came into this store. It is true that if you walk in off the street you will likely have to wait a while to get seen by someone. However, you can make an appointment online and get seen at your appointment time right when you walk in. Just make an appointment and you won't have to wait. I made an appointment for when I went in last on 3/9/23. Sam J. called me up for my appointment right on time. I told him I wanted to cancel my cable but keep my phone and internet. He cancelled it on the spot without trying to hard sell me on keeping it. Moreover, he told me two different things I could do to lower the cost on my internet. So, by the end of the 15 minutes I spent in the store he had cut a total of $150 per month from my internet/cable bill. If you have to deal with Xfinity/Comcast, I highly recommend this store -- just make an appointment before you go in!

I don't know of any other service I have that is as expensive, low quality, and horrendous customer…read moreservice as Xfinity/Comcast. I have had Xfinity cable for before they were Comcast and they continue to amaze me no matter how low the bar is, they still find a way to make things worse and more expensive. Price: They used to have a fixed price for the term of the contract and at the end of the contract, you could actually get a lower price. That is as antiquated as butter churn. Now, they raise equipment costs regularly and the monthly rates are outrageously high. If you try the trick of threatening to leave them, it does no good in terms of them even keeping the price the same, let alone a discount. Also, any discounts they give you expire, so your price just goes up and up. Service: There service is not only merely terrible, it is the worst customer service of any business I've ever dealt with. Trying to talk to a human being is like winning the lottery. Even getting a chat going on your phone is difficult because you have to go through (bad) AI hell even before you can get someone who responds slowly and uses only canned answers. Also, I believe that if they can't answer your question quickly, they disconnect you and you have to start all over with another person. If I could only get back the hours I've spent with "customer service" at Xfinity, I could add five years to my life (and this doesn't even include the damage of high blood pressure every time I'm forced to talk to them. Quality: If the quality wasn't as bad as it is, I wouldn't be forced to use their terrible customer service. However, we are always subjected to outages, transmission issues, streaming issues, poor signal quality, etc. If I had a meaningful choice, I would switch in a nano-second. I honestly cannot think of anything positive to say. Yelp requires that I give them at least one star, but even one star is not deserved.