IF I could give minus stars I would. My problems started just before the iPhone 16 came out, They sent me a message about a good deal on a new phone. When I got there the rep who waited on me took my phone and started working with it. In talking with her I found that iPhone 17 would be out in Sept, so I decided to wait. by that time she had cleared my phone and said it was paid off. I was on a prepaid plan so yes it was paid off when I got it. My bill was 50.00 dollars a month before that day. After she got done I had lost my Military Discount had to resign for auto and my Bill was close to a $100.00. After several day of being on the phone with them I got everything back as it was and my bill was $40.00. The next month my bill went back up to $50.00 but then they took away the military discount and my mobil hotspot. Needless to say I am no longer a Verizon Customer. read more

They are absolutely useless! Get the run around on the phone and told I can do what I need in store come all the way to the store and get the run around again and told I can't do it in store. I absolutely hate Verizon!!!!!! They are the worst customer service and the people are useless jerks! read more

Third attempt to fix a simple issue! They put the wrong zip code in during setup so I can't access anything. I've had a broken screen for over a week with insurance. I keep getting told yes it's covered just go to this site, call this number etc; but with the incorrect zip code they kick my call. There are 5 people in front of me and two employees;only one of which can actually fix anything. Go somewhere else because Verizon is way too expensive for this! read more

Absolutely the worst customer service you would ever have the misfortune to run across. Don't EVER give them access to your account for payment bc they will screw the pooch on their end and then BAM it's out of your account. Good luck after that. U started out trying to buy a tablet and some accessories and ended up with nothing but a huge increase in my bill and no tablet. However I did receive some nice unsolicited x-rated text messages from the rep on the other end (this will be news to Verizon but I have the messages ). And my bill went up. AFTER charging me for the still undelivered tablet and accessories. All this after 15 goddamn years as a customer. Good job pinheads. Only reason I'm still with them is bc I work 70-80 hours a week in night shift. Good thing I'm off this week. For me anyway. More on those messages later. F**k you Verizon. You suck. And yes this was an over the phone experience but I don't have the time or energy to add my experience with that sh**hole of a brick and mortar store at Valley View Mall in Roanoke VA. They're even worse than the phone reps but w/out the x-rated text messages. So far at least read more

Let me start by saying, I have ALWAYS despised going to the Verizon store! Everyone makes you feel as if you are a walking commission payment and nothing ever seems genuine. And then Joseph happened! My contract was going to be up next month so I wanted to see what kind of "deal" I could work out with them and I also was interested in purchasing an iPad for my daughter for Christmas. From the start, Joseph was honest and answered each of my questions I had for him. I never felt hassled or pressured to make a purchase or to renew my contract. He actually helped me lower my monthly bill all while getting the iPad as well. I can't believe what a difference 1 salesman could make in the way I have felt about Verizon for over 4 years!! I would definitely recommend this location to other people and especially to stop there to visit Joseph. read more

the telephone number for Verizon Valley View in Roanoke Virginia is erroneous and Verizon has many different sources promoting a non-working number. "The wait times are higher than normal" when I use access to *611 or calling customer service. The website even lists the erroneous number. Perhaps the number is down because of a local service outtage or something but there should be a way to notify calling customers of such a problem. I am very angry and frustrated read more

Incredibly misleading with bait and switch tactics. They quoted one price to us in the store and then raised their rates after we purchased three phones and canceled our other plans. The day after our purchase, and after we had canceled our other plans, they called us to say that they made a mistake and (grossly) misquoted us the monthly price. They admitted their mistake, yet they refuse to honor the price they quoted us. Read your bill very carefully; ours had additional charges that they did not disclose up front. My service has been significantly less reliable than with my former carrier and the iPhone 8 I purchased at this location had to be serviced by Apple as it was defective. I rarely write reviews, but this location (and company) made egregious mistakes. It is so disappointing to work with a company that takes advantage of its customers and refuses to do the right thing. read more

What a horrible experience I had last night. I've been doing business with Verizon wireless before it was Verizon and I've never had a bad experience til last night. I walked in the door and they weren't busy or anything and when I approached the counter all the staff basically looked at me like I hope they don't come to me. Then after I explained the reason for my visit they made it seem like I was bothering them and they didn't want to be bothered. They treated me and my friend like we were stupid. I really can't believe how bad I was treated by the crew. They really need a customer service review class or something. read more

Visiting this store makes dealing with the DMV a pleasure! Some of the associates are very arrogant and cocky trying to make you feel like an idiot when you have a problem with your device. They certainly don't care about your time! read more

I have been a customer for about 12 plus years, with uninterrupted automatic payments averaging 150 per month. Yesterday, my phone completely broke and already knew from local repair that needed new phone unless I could wait 6 days for parts. I ran to store immediately after work arriving at 5:30, only to find they closed at 5:00 PM... making it impossible for anyone who works to get there. The manager, Victoria, came to the door and although customers still in store, she would not help a loyal Verizon customer. She kept repeating they were closed even when I said I had to get a phone last night or would have to switch carriers. She literally did not care over loss of business. I went across street to a competitor who was open until 8, and I waited on hold with Verizon customer service for right at an hour to get the info I needed to switch. I do hope Verizon thinks Victoria worth the over 20k in future revenue. read more

Visited here yesterday after a horrible experience with an authorized dealer store in bonsac. This Verizon store is awesome they helped us with what we needed/wanted and even threw in some extras for a great deal! The staff is super friendly and very helpful! I will always shop at this Verizon store from now on, because they know what they are doing! Even if they are busy, it is totally worth the wait! read more

A bit more expensive than some of the other providers but you get what you pay for. Coverage is good in SW VA and a good selection of phones. Customer service has always been polite and helpful. read more

I serve the public safety needs of my community and therefore rely heavily on my wireless device, which allows others to reach me immediately during public safety emergencies and ensures that I receive real-time information relative to national, state and local threats. The screen of my device failed during the overnight hours and I responded to Verizon store located at 4801 Valley View Boulevard in Roanoke, Virginia immediately this morning--if fact I was the first customer through their doors. After an inspection of the device, the technician confirmed that the screen had failed and the device could not be repaired. As a means to restore my connection as quickly as possible, I asked if they could provide a replacement while I was at the store...the technician would not. Her solution was to have the factory send a replacement phone to me tomorrow. Still trying to reduce the time I was without a working device, I pointed out that my device was eligible for upgrading in April, and suggested that under the circumstances, perhaps Verizon could accelerate the upgrade date by a mere two months. Here again, the Technician refused, pointing out that "the rules are the rules." Verizon was unmoved by what I believe to have been a reasonable and good faith request made by a customer that has been loyal to their brand for at least 20 years. Setting aside the impact Verizon's chosen course is having on my ability more effectively perform my duties, their action also requires that I go through the tedious steps related to setting up a replacement phone twice within two months. I recall Verizon's early years, when they very clearly focused on professionalism and truly exceeding the expectations of their customers. To draw such an absolute hard line in this instance is indicative of a company, which having attained great success, finds itself bloated and less concerned with individual customer experiences; perhaps Verizon now finds it more cost effective to disregard its customers' individual circumstances--perhaps my problem just doesn't fit the Verizon business model anymore. Just one more thing. Without letting me know that I had options as to where to mail the replacement device, the technician used her tablet to send the order to the factory, having the device delivered to my home tomorrow after 9:00 AM. Will I be at home? No, I'll be at work at 9:00, so I asked her if she would have it sent to my work instead, again so I could cut down the time I would be without my device; you guessed it, "no can do, once the order is sent in, the mailing address cannot be changed." Things break and I get that. I would have liked the device to last me until the April upgrade, but that's alright--I'm not upset at the inconvenience of having the device fail. What I'm upset at is the unreasonableness and complete disregard I have been shown. read more