They have zero customer service they had me bring my wife's phone in for service they scheduled me to come in five different days and them said they would call me they still haven't called and I have the total tech plan read more

Trying to get customer service in this store is ridiculous. I've asked four people a simple question, and they have ALL given me the verbal equivalent of a shrug, and pointed me to the next person or less. I'm standing waiting now after the fourth guy told me he didn't know, and I cordially suggested that he might be able to find someone that wanted my money enough to FIND the answer. Where do you find this many apathetic humans? read more

I went to geek squad so they can help me with the laptop THEY sold me. My laptop would not turn on even when plugged in. And then when I was helped the lady told me there was nothing they could do about it but told me it's probably the battery. But she didn't tell me what kind of battery my laptop needed?? And told me that I would need to buy the battery myself and they couldn't look it up for me or have it sent to the store. And she even tried selling me a new laptop and sounded like she did not want to be there. Unfortunately I'm very disappointed with Best Buy's geek squad and will probably never go there again for anything. read more

apple made a appointment to repair our iPhone we arrived and was told to reschedule so 2nd appointment they said wrong techs were in and rescheduled for the next day we showed up they said the guy to repia was not in till the next day we showed up and was told they couldn't service us do to the guy wasn't in I spoke to a manager he assured me to drop phone off next day when they opened and when showed up was told the manager was misinformed i would rate them a negative ten read more

When I lived in Rochester, this Best Buy was less than a five-minute drive from my home. Back then, I had opened a Best Buy credit card, which helped finance a desktop computer. Before the pandemic, I had been using Roam Mobility, which provided convenient talk, text, and data services aimed at Canadians who travel to the States. When the border between the two countries was shut down to travellers, Roam Mobility folded. During this trip, I needed to get a SIM to get talk, text, and data services. While in Rochester, I decided to check out my old local Best Buy and see if I could find something that fit my needs. Luckily, there are a number of cell phone providers that don't lock you into plans. I found a SIM with a provider that I liked and decided to purchase it. I did some browsing around while I was here. The store's exterior looks the same. As expected, I didn't recognize a thing inside. I loved that there were accessories from my Google Pixel 4a 5G phone at this store. It also had a rower that looked so fancy with a screen and tons of workout routine options. The checkout is off to the left when you first walk into the store. I had a nice man help me pay for my SIM. It was straightforward tapping with my credit card to complete my purchase. Later on that evening, I activated my SIM online. It was easy with the provider that I went with. Some US portals are difficult for Canadians to enter credit card information with a Canadian address. I do have a workaround. You can register your credit card, but need to enter the numbers in your postal code as the first three digits in the ZIP code field, followed by two zeroes. It has worked for me on a few US-based apps, such as BPme for gas. However, if the portal is a stickler for selecting a state from the dropdown options, this workaround may not work well. I am pleased that I can stay connected with my new SIM and prepaid plan that's flexible and suits my needs. It was definitely easier to compare and contrast what SIMs were available at this Best Buy. (447) read more

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Let me start off by saying that I would give this store ZERO starts if it was an option. Every single employee i encountered was useless. I went in to set up an appointment to get some speakers installed. Upon arrival the first time I was instructed to go to the back of the store where the speakers were and someone would be right there to help, I waited and waited and waited for someone to come help and about 20 minutes later I believe HIS/HIM/THEY ( SAGE) was able to begin the process of setting up an appointment to come get the speakers installed. I told them the speakers I wanted installed but they would have to order them as they did not have any at the moment. I set up the appointment for today at 6. I specifically asked if there was anything I needed to do before then and Sage told me no. So I arrived today about 45 minutes early to make sure I was not late. Upon arrival i walked up to a young man I believe his name was Mohammed and he told me to pull around back and he would open the door so I could pull my car in. I sat and sat and sat and the door never opened grrrrrr. I park my car and go back inside and approach him and he was "can i help you." I was like "yea man you were supposed to open the door I have been sitting outside waiting for you and his was response was "my bad". (absolutely useless individual) I sit down and the guy who is going to install the speakers comes up to me and asks if I have the speakers which my reply was "No, i was told they would be here with everything I need to get these installed" Well my friends guess what none of the parts i needed were there of course! I took off work, rescheduled my life, to be jerked around by a bunch of incompetent idiots! I obviously will NEVER EVER do business with this store again and I am telling everyone I know in Rochester to not do business here either and my friends I KNOW A LOT OF PEOPLE! The sheer level of apathy that comes from the employees here is overwhelming. read more

Policies are no reason to be super rude. Tried to buy tax exempt for our non profit. I understand systems are online etc but the first time most sellers allow for a tax exemption if you have the paperwork. The main issue is how they told me to call corporate and complain and they would not try to help at all. In fact, they are breaking state law by not accommodating legal tax paperwork. I won't be back... policy is one thing but the rudeness of the guy at the door was unbelievable and unacceptable. read more

Customer service is not good. Geek squad doesn't know how to assist with simple issues with Apple iTunes gift cards. They gave advice that was incorrect. read more

I used to buy things at Best Buy in other states, but this time I ordered replacements for computer equipment that failed at the same time when I was working on a tight deadline. I chose same-day delivery so I could work all night, get the job done, and get paid. Best Buy assured me by phone multiple times that it was on its way to my house that very moment. Though I don't live far away, I was injured and couldn't drive, so it was on them to get it here. I lost thousands of dollars by not getting my project done on time because the items did not arrive when promised. In my subsequent calls, various personnel gave me wildly conflicting stories, some clearly fabricated. Even the website disagrees, but there were errors in the delivery status on the website, too. So, my money will be tied up for at least 20 days as a result of them, and I had to fight to get the order canceled after multiple workers said they would cancel it. I'm exhausted, thousands of dollars poorer, and for what? At one point, they told me I had to take delivery whenever they got it to me and then return it rather than canceling the order as had been promised. Nope. I told them I don't work for them and am not going to accept any deliveries, protect them from the weather, or return them. What is wrong with Best Buy? I'm not going back. read more

I went to this store to purchase a high end flat screen Television! My sales associate could have cared less in terms of assisting me! Was almost like I was an inconvenience! Had very little product knowledge! My first three selections were not in stock! I decided to order the TV and have their Geek Squad deliver it an set it up! All for a charge of course! Transaction was completed when I was informed that my address was outside their service area! I ordered the TV and paid by check! The check cleared on 2/10/2025! I picked up the TV on Tuesday, February 11th from the store! When I got home, I noticed that a second withdrawal had been made from my checking account In the exact same amount of time! Called the store to discuss the issue! This took four phone calls before I got someone who could speak fluent English! I was told that what I was describing could not possibly happen! I asked to speak to the store manager and was informed that they don't take calls from customers! This transaction is still pending as they owe me $2700 dollars! What an absolute nightmare doing business with this company has turned out to be! Will be the very last time that they will see me in an of their stores! More likely will be seeing them in court! Buyer Beware!!!!!! read more

I was informed numerous times that my delivery of my appliance would be between 7 AM and 7 PM today. At 6:30 this morning I was reminded that I had an install today. I lost 12 hours today waiting and no one came When I finally called at 6 PM they informed me that there was a delay and they were unable to do the install. that is totally unreasonable. They also informed me that I had been notified which was completely untrue. I checked my text messages, email messages and phone, voicemail messages and there was no communication from Best Buy in anyway. This is Customerservice at its worst. I would not recommend this business. read more

We saw a mini refrigerator being advertised for a very decent price online and decided to check-out the selection. My husband saw a model that he wanted and someone was able to quickly help and see if they did indeed have that model in stock. Sure enough minutes later the guy came back with the exact model and color we wanted. The price rang up as it should and the guy even helped up load the refrigerator in our car. We have had the refrigerator for over six months now and have not been disappointed. It was very easy to set-up, just plug it in, haha! The refrigerator got cold right away and with its adjustable shelves you can fit several different types of drinks inside. All in all, the prices here were very reasonable, I would definitely recommend looking here for large appliances and TVs before buying elsewhere online. read more

Best Buy Rochester - Electronics Near Me - Rochester, Minnesota

Order Date: 03/13/2020 Delivery scheduled: 3/21/2020 The Good News! I PAID for: 1. Haul-away/recycle old dryer 2. Electric Dryer Installation 3. Semi-Rigid Dryer Vent Kit 4. Samsung - 9-Cycle Electric Dryer - White 5. Dryer Power Cord Required for Hook-Up The Bad News: The deliveryman called me to say that corporate does not allow them to enter anyone's home due to the Coronavirus! 1. Ummm, how will the dryer install... itself? 2. Oh, so I will have to hoist the old dryer up 5-steps onto the porch for y'all to take away! 3. Why am i being charged for installation when obviously you're not planning on doing so? 4. Why mention this issue about the Geek Squad not entering my home in the "Service Agreement". 5. Why didn't you mention this issue BEFORE it was paid for? If I had known about it prior to purchase, I would have selected a different vendor! Home Depot, Menards, or Lowes!! read more

Let me start off by saying that I have been a frequent customer at the Rochester location, however, that will not be the case going forward. I purchased a gaming computer from this store with a 1 year parts and labor warrenty, within a year it broke down. I was told by Best Buy to call the manufacture. I did and their fix did not work. Now they are sending a part. I am not a computer technician! I tried calling someone at the store, YOU CANNOT DO SO! i HAD TO TALK TO SOMEONE IN INDIA AND PLEADED TO TALK TO SOMEONE LOCALLY OVER THE PHONE, I WAS TOLD THAT WAS NOT POSSIBLE.I will be buying another computer for my younger son and several thousand in new appliances, I will find another firm to earn my business! read more

Was just in here a few minutes ago, and left without anything due to the lack of help. I waited patiently for someone to come over to the computer area, and when they didn't I kindly asked a worker if they could send someone over so that I could buy a computer. He had a cane so I didn't want him to have to walk to the other side of the store, he said he'd call someone over to the area. I waited quite a bit of time and no one came over, but saw at least a group of four workers socializing. I'm not one to give reviews, but as someone who works in customer service, this was very disappointing. Hopefully, the service gets better soon. read more

Had Geek Squad install in my HomeVery Professional.

Took my computer to the geek squad April 7. I was advised to buy a service plan and I agreed as the cost was going to be at least the $200 for them to do a diagnostic. I was told any issues I had for the next year with the service plan would be dealt with. I was told my computer was fixed and verified with the device manager on it and they validated the repair and they called me two days later to pick it up. Three days later I had the same issue and was able to get it running on my own but I did call them and let them know about it. They said I would not need an appointment to come back in just to have it looked at and I said I would do that soon. It is now April 26 the computer is having the same issues as before. I took it back into the store. At first I was told that they were booked up until 6 PM. When I let them know that I had a service contract someone looked at it momentarily as the keyboard was not working. They said it would just need to be sent into the main company and they would have my computer up to two months before they could get to it. If I did not want to wait that long or go through the expense that I could just go talk to one of the Associates in a blue shirt. Told them I did not have time to computer shop today. When I got home I tried calling Best Buy and was put on hold for 15 minutes for a manager and then I was disconnected without talking to said manager. I called again and someone else that was not even from that store, but said he was the best buy operator told me no one was taking calls at that store and if I wanted to speak with someone I would have to physically go into the store. What kind of customer service is this?? read more

Best Buy Rochester - Electronics Near Me - Rochester, Minnesota

No one working the front check out just now. No one seemed to care. We checked out through the App.

My mother recently ordered an LG washer and dryer from this store and purchased an install. While she found the in-store associates very kind and pleasant, she was extremely displeased with her installation experience. Last Saturday she had a follow up install appointment and the people never showed up. This was a waste of her day, since she was given a very long window of time during which to expect the servicers to arrive. She waited at home all day for nothing. To make matters worse, she had received multiple texts confirming the appointment the day before AND on the day of the no show. She subsequently called and complained to a store associate who was very kind and refunded the installation fee. Nonetheless, she is still very unhappy with her experience. She felt like she was strung along and given false assurances as she wasted an entire day. This is wrong. read more

We were into the Rochester Best Buy store today. We went to purchase a telephone system and get some support help. The first fellow we asked for help basically just told us "to get lost" He was not interested in helping us; nor in finding anyone else to do so. We then found a gal who did come over. It was obvious that She didn't know anything about the phones. I specifically asked if there was anyone available that was familiar with telephones. She said that She and the other Associate were the only ones. Why have a product on your shelf if there is no available to explain it. I understand that people cannot know everything about all of the products. However, perhaps more training is needed. Secondly, we went to the Geek Squad. On your Best Buy Website You offer a "Home Tech" service whereby a Geek Squad member would could to our Home to assist provide assist in what we need; help in product set-up, etc. We were advised that due to the COVID situation. They were not able to provide this service. Well, then why are You advertising that You do. Why wouldn't you change Your website to say "Not Available at this Time" Why make us drive 20 minutes to Your store, only to be informed the product You have on Your Store Website actually isn't available. I called to try and talk to the Manager. After waiting 15 minutes I talked to a "Customer Service Representative" He provided absolutely NO service, and disconnected my call ! You wonder why people purchase their items on Amazon. Here is an absolutely perfect example. We have no interest in returning to Your store. When You chase away Customers... soon You will have no Customers, nor a Store ! Bob D. - Rochester, Minnesota read more

Called this Best Buy to see if they warranty Zagg screen protectors. I was told yes and no problem. Come on in. I go in and am told thats incorrect. I explained that I called and was promptly told they don't answer their calls, that it is contracted to a different store and they did not say that. No wonder brick and mortar stores are failing. Prime example. Sent away and I won't be back! read more

If I could give a 1/2 star, I would. Our lap top has been having issues for a while so we finally brought in. They had it for almost a month and said we should purchase the service plan to avoid a huge bill. Our 1 year wasn't even up but they said they'd have to send into company! (SCAM) got it back yesterday and it's WORSE than before. Can't even log on. Haven't heard any details and they claim there is no phone number to talk to anyone directly at the store we have it at. Unfortunately, we live over 1/2 hour away so it's not like we can just show up! EXTREMELY disappointed. Thinking about contacting BBB. Also, this was not a bottom of the line lap top, it was rather spendy thinking that was the way to go! read more

Worst return policy of any store ever!!!!!!!!!!!!!! Do not shop here. Way to screw your customers! Our family has purchased over $10,000 of Best Buy products over the years, but NEVER again. Went to return a birthday present that my wife bought with a 2 year protection plan. Store will not allow me to return it because its been more than 15 DAYS since it was purchased. Ridiculous!!! No more black Friday purchases, Christmas presents, birthday presents, etc. read more

I am a very good Best Buy Customer who uses the Geek Squad for all our technical needs. We have been highly satisfied with the service until now. Our TV had burn in that was diagnosed in May. After following recommended action the entire panel was replaced in July. After installation when we turn the TV on the sound comes on but no picture. We have to climb up a ladder, reach behind the TV, unplug and plug it back in and the picture comes back on. We have been talking to customer service about this for over a week, beginning August 4, and have not received the promised call back from the field manager. I was told 4-24 hr response time....this is 7 days later! I am fed up. I guess a call to the Better Business Bureau is next? read more

NEVER BUY APPLIANCES FROM BEST BUY!!! Bought a new Samsung stove, refrigerator and over-the-counter microwave from Best Buy on Black Friday. Was happy with the products and the sales price. Was OK with the 3 week delay for delivery as well, but the install process has been a 2 week nightmare. Delivery of the fridge happened as scheduled on Dec 21st. Went fine, except for the broken hinge part that I'm still trying to get them to fix. The stove was scheduled to be delivered the next day, Thursday the 22nd. No show, but I did finally reach the store (after 1.5 hours on the phone) and they swore it would be delivered with the microwave the next MORNING on Friday the 23rd. Friday came and went. Spend HOURS trying to reach someone who could help, but no luck. Finally someone called, said the delivery truck "was in a ditch" but that they would come by the end of the day. No show. So we limped through Christmas with our old half-functional stove. My wife took over as "good cop" on the phone, as she thought I might stroke out after an hour trying to reach these idiots. By the end she was screaming. We got a call promising early delivery January 2nd. It's afternoon, and I'm still waiting. Have disputed the charge with AMEX. If they don't arrive today, I will rebuy from another shop at a higher price, and instruct them to leave the appliances for Best Buy by the side of the road. Word to the wise - unless you have infinite time and patience, don't buy here. Not sure why they are still in business. read more

Terrible customer service. Wandered around looking for cables. Only rep I could see appeared to be fixated on an open laptop he was carrying with him. Store has the ambiance of a neglected warehouse. read more

This place was so helpful especially given the fact that I have had to replace my computer and tablet quite a few times. My tablets I did not get from here, except for my iPad, but I did get my laptop through here. I was very happy to get my iPhone to and the people were very The people were very helpful. They honestly are the best! And I really love geek squad at this place! They gave me my last chrome book that I had. Even though it didn't work for me, I still totally appreciate the thought. I honestly can't say enough good things about this place and don't think five stars is enough. They deserve 50! They deserve 50 stars! Thank you Best Buy for helping with my electronics and for hiring such good employees! Also thank you for helping me find my cases for my electronics and helping me pick out the best electronics! read more

Such an expensive place to install remote starter for the car, they estimate to charge mine over $300. Even though I already bought the equipment from bestbuy.com and it turned out it's from the other marketplace and the guy was working in bestbuy said the equipment i bought from bestbuy.com wont get any warranty for my installation. Is bestbuy.com now become amazon or ebay website? Bestbuy now better to be close.... Such a worst business ever. read more

Best Buy Rochester - I bought the equipment for remote starter on Bestbuy.com and bringing to get install and turn out they charge for my car. - Electronics Near Me - Rochester, Minnesota

Best Buy is like a guy's "spa" and this one has all the required amenities. I love the great selection of televisions, video games, and apple equipment. The staff are extremely helpful and always friendly. The lines are rarely long and the parking is easy to access from highway 52. Grab a pizza at Papa Murphy's while you're there! read more

I never come out of this place with a good feeling. The guys that work there are constantly trying to upsell you and none of them seem that knowledgeable except when it comes to the protection plan. Had a really bad experience purchasing a dishwasher here where everyone I spoke to on the phone was extremely rude and outright lied multiple times. When I finally got in touch with a manager (Nate), he said that everyone who answers the phone works at the La Crosse store. Honestly, I am at the point where I'm willing to pay more money not to buy things from Best Buy. read more

They need to do some major Customer service training. I used to be very happy with them but after waiting 57 minutes for someone to pick up the call the female that answered was totally rude to me snd did nothing to answer my question read more

I would give them less then 1 star if I could. I had a return took it back to the store as it was a couple days past the 15 day return policy. They took the return however forced me to take store credit instead of refunding the money back to me. And you wonder why you're losing business to places like amazon! Horrible customer service and forcing a person to spend money at your store. read more

Wasn't helped at all. Was looking for multiple items. I had to ask for help finding speakers and was told go to staples. If I wanted to go there to begin with I would of never stoped At Your store. But since you told me to go elsewhere I will. I will also never be back as you can't help a customer and tell them to go to a different place. read more

Went into Best Buy all ready to purchase a TV. Had a few questions before I chose one. I wondered around checking out the displays for 45 minutes. Not one blue shirt offered to help me. Not one employee even smiled or greeted me in 45 minutes. It wasn't terribly busy either. Heading elsewhere to search for a tv. read more

I had my remote car starter installed here. I'm satisfied with the starter but the salesman did not have a clue which one I needed, I don't think he was in the right department. I bought a new lcd TV here too and that time I got plenty of help but there was a very long line to pay and get it out of the store. read more

I bought an IPhone11 Pro Max on 10/26 and the person copied all my info from my Iphone6 to the new phone. My iPhone6 was working when I was in the store as they couldn't have copied my info if it wasn't. I didn't look at my old phone for a week and today tried to charge it up. It wouldn't even charge after trying 3 chargers or plugging it into my Apple laptop. I talked to a geek squad rep and he said it sounded like the batter died. What's up with that as it worked fine before. I am very disappointed. The person who copied it was very good however. read more

I ordered a laptop case from their website that they had on sale. They had to order it from their manufacturer, despite being sold by Best Buy. I suppose this is common practice for a few businesses, but I had tried to cancel my order twice, but the second time I had tried to cancel it due to another online business price matching it, they had shipped it out without my consent. Normally this would sort've irritate me, but the item shipped and arrived in 1 day, and they offered free shipping too. I talked to the reps but they most of them seem clueless on what's going on and aren't given full information. Wasn't the greatest experience but I'm satisfied. They have good deals on over stocked and returned stuff. read more

To me all Best Buy's are pretty much the same. I always have helpful service inside of clean, well stocked stores with a wide selection of everything. This location did seem to stand out to me because of the outstanding customer service I received. The employees seemed extra knowledgeable and helpful here. It is located nearby many other big box sort of stores so it makes running errands easy. read more

Worst service I have ever experienced. This also is my very first and only 1 star rating (which should be a good indication of how terrible they are here). We literally knew which computer we wanted when we came in. No one would help us even just purchase the computer after asking for help for 10 minutes. We ended up purchasing the computer online from another retailer. I've had terrible experience multiple times with this Best Buy. Will never go back again (will order online from now on). It's kind of sad/comical how inept they are. read more

Best buy! I was told to buy total tech support member for 199.99 a year. And now I want someone to install my dash camera but you told me you have no technician to do it for me, so what is it total tech support. And you took my 199.99 dollars for what??? Other than that I still love best buy but please read more