1. Verizon

    1. Verizon

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    Sioux Falls, SD

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    Verizon

    3.0 (2 reviews)
    Closed 11:00 am - 6:00 pm

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    6 years ago

    Good place to go to get your phone needs completed. Went there to port my phone over and they were prompt, professional, and understanding.

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    9 years ago

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    Victra

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    Verizon

    Verizon

    1.9(9 reviews)
    1.4 mi

    Verizon has fantastic service; I love my phone, and it always works, but this store is just a…read moredisaster. Their customer service is abysmal. After my father passed away, they refused to take the phones back and were very rude about it. They lost the death certificate and didn't care that we had already turned it in, wanted us to drive all the way home for ANOTHER copy. We were trying to do the right thing and turn the phones on his plan in, and they blatantly refused to take them. I am not sure if they work on sales-based commission, but unless you are buying a new phone, they want NOTHING to do with you. Verizon online customer service told us to specifically go to this location and turn in the phones. They made an already challenging time so much worse after losing the death certificate. Providing no remorse at all and making us jump through 1000 obstacles when we were just trying to do the right thing and technically doing all of this wouldn't even have impacted us money-wise. I just didn't want them to lose out on the phone that still had payments on it. I ended up reaching out to Verizon Online Customer Support, who was very helpful and disconnected the phones and sent me return boxes. I don't know who this location is hiring, but they should reassess their service agents and hire people with better attitudes that actually want to do their job.

    Verizon is a great carrier, I have no issues with the phone service. The customer service at this…read morelocation is another thing entirely. Our grandfather passed away, so we wanted to transfer to a new plan to avoid hassle. This location made doing so nearly impossible. They claimed we couldn't cancel, transfer lines, or return the phones we had already replaced on a new plan due to their inability to do their jobs. We reached out to Verizon online and accomplished what this location was unable to do. Their techs are unknowledgeable, inexperienced and will have you do all the work in store. They had me call a number that I had to relay information between the tech and the phone operator, I eventually handed the tech the phone so they could do their job. We wanted to return the phones we replaced, they were trying to lock us into paying for our deceased grandfathers phone. They're either terrible at their jobs or shady. I'm hoping it's the latter, I can't be sure though. Avoid this location if you value your time and mental health.

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    Cellular Only

    Cellular Only

    1.0(1 review)
    1.0 mi
    $$

    Horrible experience. Will never return. Sold us a "new" iPhone. Got home and realized it had a…read moreknock-off, non-apple charger and headphones. The knock off charger did not work and the headphones were broken. Both were not original Apple products. Went and talked to a representative and she was very rude and not helpful. Gave us a loaner charger until we could return the iPhone. Loner charger was also a knock off and did not work. Returned the next day and tried to return iPhone and they argued and told us it was a new phone just the accessories "slipped into the box". The manager was rude, argued with us multiple times and was suggested we go to the other Cellular One location to exchange the phone. He argued and became angry with us. The employee from the night before who talked to us was also rude, adding unnecessary comments to our conversation. Finally let us exchange the iPhone for a new one where we could watch them open the box, meaning it was new. Gave us a screen protector and car charger for free, but the damage was done. Sour taste! The employees and manager were just rude and argumentative. Will not return and will be telling all my friends and coworkers about this issue. Already reported them to corporate Verizon Wireless and to BBB.

    From the owner: Under Promise and Over Deliver!…read more That's been the Sioux Empire buzz about Cellular Only for over a decade. Some of what makes us different at Cellular Only in Sioux Falls is that we: *Make sure you know how to use your phone before you leave, and we're available (LOCALLY) to answer any questions down the road. *Send in the rebate for you if you would like. *Replace your bad battery. *PUT YOU ON THE RIGHT RATE PLAN so you get the type of service you need--and don't pay for something you won't use.

    Verizon - mobilephones - Updated September 2026

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