Let me start buy saying I am a loyal AT&T customers and have used them for at least 5 years. All my…read morephones have been either purchased or financed through AT&T. I have been nothing but happy with AT&T until today. I had a simple question about my bill and the young latino woman who "helped" me was so incredibly rude. Her whole style of customer service was awful and she wouldn't even let me look at the bill on her iPad. She refused to explained or elaborate on what the charge on my bill was actually for even though she could see I was confused and repeatedly asked questions. I still have no idea what I'm really being charged for on my account and am very disappointed at how I was treated. She treated me like I was stupid and shut down my questions and flat out contradicted me when I said I hadn't been charged for this in the past. She had absolutely zero concern for my confusion or my questions. As someone who has worked in customer service for years, it's frustrating to be treated with so little respect when I have simple questions. Definitely never going to this store again.

They set up our account wrong, then we're rude and didn't fix it when they said they would. It…read moreseems as though the manager and sales associate tried to pull a scam on us. They have a bad reputation in this area For this reason.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

There is nothing more irritating than lazy people working for a large corporation who tells you…read morethey don't care what the corporate website shows/advertises where plans are concerned, as they have nothing to do with the website. AND YET they work for AT&T but refuse to honor what the corporate website advertises for their plans. I showed the agent on the AT&T website the 3 available plans for 55+ and told them which one I wanted for my wife and I. They refused to help. Zero customer service. In fact, piss poor customer service and outright failure to provide what the company advertises - IOW, it's false advertising to draw a customer in with $35 lines for two lines for 55+ when no location will work with you to set it up. Been with AT&T for more than 25 years. Time to switch to T-Mobile where they actually have legit plans for 55+ at a far better rate than $185 a month for two lines & two watches. BYE AT&T! Your customer service agents in stores SUCK!

Tiffany at the ATT store on Division in Spokane is amazing! she helped my wife with exactly what…read moreshe was needing. She offered a great selection of choices and we were able to get an excellent value with the new products that she helped us with. I highly recommend for anyone to go and see Tiffany at ATT as she is a leader in customer service.

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

If you're in the neighborhood and need some run-of-the-mill electronic items, this is a decent…read moreplace to stop. It's got the main things you need, as well as the little electronics parts that you might need a few of if you're building something on your own. The problem is that with the size of the store, you're not going to be able to find some slightly more complex items. For example, I stopped in the other day to see if they had a power supply. The one on my wife's computer went out, and I needed a new one. Unfortunately, they didn't have it. A few days ago, I went in looking for a battery backup for a different computer. They had one in the store, but only one model, and not the one I was looking for. I mean, if you need an ethernet cable or something common like that, you're good to go here. Otherwise, you're better off shopping at Newegg.

I came in looking for a memory card reader. The salesperson asked me if I needed help, and she…read morepointed me to the correct selection. They had several memory card readers for sale, and they had the features I needed. The one I picked was $18, which I thought was pricey since you can buy these things in China for less than a dollar. Still, I saved money from competing stores. My dad purchased the reader for me. Unfortunately, the salesperson tried to cross-sell him batteries, a warranty, and a new cell phone. It felt excessive for a simple purchase. Beware commissions.

We went in store to cancel phone account charges with account holder. We entered store where 2…read moreyoung ladies were working. One was grumpy and one came from back to help. We requested account cancellation with her and she assured it was being cancelled. Few days later we received a friggin auto request bill again from the company. Cell phone companies are a scam. I called T-Mobile service and was connected to a foriegn country, typical sweat shop type organizion. They said they can't cancel account because not allowed to. Really? BS. I called the store back located on 105E Mision Ave. SPokane WA Suite B and spoke to a unexperienced employee who passed the phone to the manager. This manager says they can't cancel the account because they are not allowed to cancel them now, Really? BS again. They make accounts, so they can cancel them. He said to call the main offices and ask for the, get this..."Team of Experts". This is just a crock of more BS. This company is just as scammy as Xfinity, Verizon, and the other cell service companies. I don't recommend this cell company at all because of lack of employee experience and simple access to account discontinuing. We will go to bank and shut this down since that will keep their thieving hands off charging account illegaly. If they charged with knowledge, it becomes fraud. Cell service should not be this difficult to cancel , even after going there and being told it was cancelled. Employee training must be a 30 second video in a foriegn language I guess. They are charging $70 a month for a no longer, non-existant cell phone. Ya, straight up crooks. If I could give less stars I would, I say, "beware people". They are not in service to service you. They are application creators that take personal information and money, but don't have authority to cancel an account. Liars.

Very helpful staff and they followed up with me a week or so later to make sure I got all the…read morecredits I was supposed to get. Highly recommend!

Such a bummer experience. I came into the store on July 30th to buy a new phone. Was talked into a…read morescreen protector for an additional $45! I was not interested in a over priced screen protector since they are available online for $6, but they offered a lifetime replacement program. I go in today, not even 4 months later, and am told that it's not available anymore?! I can't believe they can do something like that. What a rip off!

I always get exceptional service with AT&T in Cheney. Tyson and the rest of the crew go out of…read moretheir way to treat all their customers with respect, addressing concerns and going the extra mile to help solve problems for the best experience possible. So glad to have them here in town!

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

What a mess, Find another Verizon store, The sales help is no help they all work on commissions…read moreand thats the majority of there income, They try to take advantage of the non tech people and confuse them into buying,Been with Verizon for 25 plus years looking into switching. Times are hard for the majority of people just trying to make ends meet to take advantage for your own personal money gain is so unethical , I would like to see an investigation done from the A.G.

Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

Absolute worst customer service I have ever had. Hookah was dirty, disheveled and clearly…read moreintoxicated. My boyfriend had called earlier this week to add myself and my daughter to his plan, she didn't even ask why were there or what we needed. When we started to tell her what we were trying to do we were interrupted and asked for a SIM card number? She offered absolutely no help and when we suggested ways she could help us she made excuses of why that won't work. We tried explaining to her that the last name was under my boyfriends middle name by mistake when she was struggling to pull up our account but she cut him off and kept talking about How she couldn't find our account and still never asked why we were there in the first place. I finally got irritated and we left.

Cody the assistant manager is a joke. The district Manager no better. Both refused to help me with…read moremy situation the Cody HIMSELF caused. Less than a month ago, my phone was toast, so I went into the store due to them being the only ones that had a iphone13 max. Cody stated that if I were to add a line & get the 13max I would save $700 on the phone along with saving $40 a month due to adding the new line. A week ago on Wednesday I got the bill and it went from $250 to $397. Obviously that was not what Cody stated y bill would look like or that I signed up for. Come to find out after a call to corporate t-mobile, Cody put me on a whole different plan, did not meet the promo requirements that were required, and didn't even bother to call and let me know and he reaped the benefits from my sale and "plan promotion." So, I called the store and spoke to Cody. Cody refused to talk to me over the phone and stated he would only discuss things with me instore. So I ask for the District managers information (which t-mobile customer service told me to get, and it is something they can absolutely give out.) Cody stated he would NOT give out that information to me. Then I asked for Cody to have the district Manager give me a call. Which Cody did not even ask for my information and stated "yeah I have caller ID I can see who calls." Come to find out, Cody did not give his boss my information or notify the boss of my situation per his coworker (assuming that was because Cody didn't want to have to own up to his mistake.) His coworker contacted the district manager instead. I had waited over a week with no communication or response from any manager or employee. I called today and spoke to Cody who said the district manager will call me by 10am. Again, I received nothing. I ended up messaging the coworker who stated that the District Manager is refusing to talk to me and how sorry they were for my situation. I called corporate T-Mobile who were finally able to fix the mess up that was caused by Cody. This place is horrible! Keep in mind they are not part of corporate so if you have any issues, you have to go to the store to get it resolved & good Luck with getting that done! I HIGHLY recommend you avoid this store due to their lack of professionalism and willingness to help people out when they themselves make the mistake. P.S. to the "store owner" who will comment on this post. Don't waist your breath or finger mussels typing a apology comment that you don't mean. I have seen what you have said to others and it's obviously not sincere or there would be changes with the management and the store.