had a very frustrating experience with the Verizon Wireless store on Crane Highway in Waldorf, MD. My grandmother, who is an authorized user on my account, went into the store around 1:20 PM to get help with her phone. The employee assisting her (Brian) was dismissive and unprofessional. He told her that the account didn't exist and that the phone number she provided was invalid--without making a reasonable effort to actually look into the issue. She left upset and without help. When she contacted me, I was able to locate the account immediately using the same information, which makes it clear the problem was not the account--it was the lack of effort and professionalism. What made the situation worse is that Brian later contacted me directly about this review, and even after I told him not to contact me again, he continued to call and text. That crosses a line and is completely inappropriate. Customer service should be respectful, thorough, and professional--especially when dealing with elderly customers. This experience fell far short of that standard. I hope management takes this seriously and addresses it. read more

Please go see Alexander at this location, all of the staff are super friendly and helpful and proficient . Mr Alexander is th store manager and leads by example. The customer service received met and exceeded my expectations. Go get you the new iPhone lots of promotions being offered this month . read more

Friday, Apr 1, a Verizon telephone line was snagged by a dump truck and pulled down on our street. The line is hanging across the road at an angle and the long part of the line laying on the road for a distance of 25 yards or more. It is on Oyster Bay Drive, Hollywood, Md. People have called and told Verizon---the Sheriff's office said they also called Verizon about this. The line is a hazard to cars driving on the road. Private citizens have placed hazard orange cones on the street and put a flashing light at night --- to help prevent an accident. It is extremely difficult if not almost impossible to get a 'real person' to report this. Numerous calls to Verizon end up in endless recordings, waiting on line for 20 minutes or more. Still no one has come to remove hazard from the street ----- if Verizon sees this they may email for any further details: cajean47@hotmail.com read more

The fact that you have representatives in this store that treated my elderly mother like she wasn't important and downright RUDE to her is a problem. The young woman that waited on her today, will see me. I will be up at the store, will write letters, oh you got the right one to play with TODAY! My mother taught for over 30 years in the school system to be treated like THAT by your rep???!! Oh no.. Ya'll got the right one. All she wanted was a book or a tutorial and the rude wench told her there wasn't one. When all she had to do was tell her it was one online that needed to be downloaded or sent to her email. And from what I read there are some other folks experiencing the rudeness as well. Yeah.. okay... read more

Fios was ok at first but for the past 2-3 months the online speed is extremely slow to the point of being unusable for streaming or gaming 3 days a week. We have rarely seen even 40 Mbps service with recent speeds simply unusable at an average of 15 - 20 Mbps 3 days a week. How do they get away with advertising 300Mbps, 500Mbps and 1 Gig speeds? People need to know how slow Fios actually is. Fios hides behind chatbots and "troubleshooting" questions without fixing the problem. Perhaps everyone would benifit from knowing how slow Verizon Fios actually is. Time to hit social media, email, phone and even fax. read more

Verizon - ACTUAL SPEED EXAMPLE 3 DAYS A WEEK FROM ANY DEVICE - Mobile Phones Near Me - Waldorf, Maryland

Waited for over an hour to be seen. When I saw a person who arrived after me getting serviced, I asked the security guard how that happened and was told the person helping them wasn't able to fix my issue. Shouldn't all the service employees know how to fix the issue of a phone not working? By the time I got to speak to a representative I needed to go for a work appointment. Just ridiculous. Either hire more competent staff or only schedule appointments ahead of time. Do something Verizon. This is absolutely unacceptable. read more

I am really disappointed. I went to the Verizon store in Waldorf. I asked specific questions bc I'd been deceived by another cell company. I asked if I had to pay for a cell phone or would it be at no cost. I was told at no cost. I asked this question several times bc it seemed at the time that the verizon representatives helping me were having trouble getting me connected. I was told each time that my cell phone was free of charge, and I would only pay the verizon service. The reason I asked if there was a charge on the phone, is bc I would like to have control of how much I pay for a phone, rather I get a Walmart phone and return to get the verizon service, or get verizon's least expensive phone something in the range of $75 and lower. I would have liked to make my own choice. So, today I was telling a family about my service of UPFRONT costs (or so I thought I was given the upfront cost by verizon reps). I went to MyVerizon to give them the information to sign up, and SURPRISE! I see something that said 8% paid off. I said, HUH! What is this? Then my heart dropped, as I knew right away that I'd been deceived yet again. I am paying for a phone and am stuck. I will pay it off, but will do as some other people are doing. Purchasing a very inexpensive phone and service from a grocery store. I may have limited use, but it is way better than being deceived. CONGRATULATIONS VERIZON YOU GOT A SALE FROM DECEPTION. I HOPE THIS HELPS YOUR BUSINESS Shari M read more

Really helpful and friendly. Didn't have to wait. Clean store. Fixed my issue. Definitely recommend.

I ordered two new iPhone 14s from Verizon's website. My wife's phone would not connect to the network; it showed SOS in the upper right hand corner. I've been to the Verizon store on Crain HW a handful of times over the years, and never had a bad experience. I'll admit, I was dreading going there based on recent Yelp reviews rating the overall experience a 2.0; Whoa! But, off I went this past Monday to get my phones serviced. I got there early at 9 am, and was attended to promptly. (Well, I was the ONLY customer present.) The young man servicing my phone appeared not to know what he was doing (trainee?), asking another male employee for guidance. To his credit, he listened to his instructions, and was able to get wifey's phone working properly. While I was there, my phone suddenly went to an SOS status. He was able to get mine on the network again. (Problem with these 14 phones seems to be that they now use an eSim card instead of a physical one. A QR code fixed this issue.) I was in and out of the store in 37 minutes, and I left with both my phones operating properly. The two techs that resolved my phone issues were professional and pleasant. I don't know why this store is rated so low, but every customer's experience is different. I'm normally at a store, restaurant, doctor, etc. early because I hate having to wait around a long time for customer service. Long story short, for me, it was a very productive and satisfying visit at this Verizon store. read more

The guy here was nasty and very short with providing a solution. I went in to return a home product from Verizon. He was very dismissive. Black guy with glasses on top of his head. Referred me to la Plata Verizon but said he didn't have contact information for the la Plata location. read more

This location are a group of time wasters. I ordered a phone online that was supposed to show up in two days but stuck in the warehouse. I went into try to get a phone in person. I was told my account could not be accessed without a 4-digit passcode, which was never set-up on my account (I found this out after riding around for hours trying to find someone who could charge my phone as I was trading the phone because it would no longer charge). Mind you, I was coming to get a phone in-person cause I had a flight to catch the next day and didn't want to leave the area with an inoperative phone. I ended up having to change my flight and was able to get a new phone but was told I had to bring the old phone in to trade-in later because the mail order was still pending the old phone could not be taken until the mail order dropped from my account. I came to store today to bring the old phone for trade as I was told to do, only to be told by the same person who told me to bring it in-person that trade-ins are done by mail due to COVID. She provided the mail-in package and told me to drop it off at UPS. You think she could have don't that the first time I was here? I'm so disappointed by the time wasted dealing with this store. read more

The worst customer service, they send on a ring a around and cannot help you at all. Waste your time trying to figure out what's going on with your account to just tell you need to communicate with customer service they can't help you after they take your money. I would recommend going to AT&T or somewhere they can actually service you read more

The employees are rude and unprofessional. They have no idea how to interact and talk to customers. I would recommend finding another Verizon Retailer. read more

This store has horrible customer service. I recently switched my phone service provider from sprint to Verizon and I felt like I made the biggest mistake! I purchased a new iPhone 7 plus online for in-store pick up. I never received my email to come pick up my phone so I went later that day with a friend to pick it up. When I got there I spoke with the guy that met me at the door and I told him the reason for my visit. He told me that he will go check on the phone. I finally received the phone 20 minutes later and they bagged it up and sent me on my way. I then asked the same guy, how do I set up the phone because I'm new to all of this, he then says "oh you can go home and do that". Needless to say I was very upset and expressed my concerns to another employee. As this employee was helping me I noticed two managers and about four other employees hanging around, joking and talking not helping anyone. The one female manager seemed to have a problem with the fact that the one good employee was helping my friend and I at the same time. To sum it up, there really needs to be a better level of professionalism and customer service here! The managers really need further training in leadership. However, I would like to highlight the one employee that took so much time helping me and my friend at the same time. This employee was Tevon (Tay) Smith, who was actually an employee from the Bowie store. So glad he was in Waldorf that day or I would of switched my service back to sprint. read more

I'm a total klutz when it comes to well, everything. I dropped my pixel 6 and the screen was no longer operational. So, I set out to just order cheaper phone, mainly because I just paid the balance off the pixel and I didn't want to spend a lot of money all over again. I ordered the Samsung a23 online with a Verizon rep and was told it would arrive within a few days. great! the next day I received an email saying it was on back order by 2 weeks. That is not doable so, I canceled the order and asked if I could just order one that is at a nearby store. the rep said "yes," gave me the store location, and the next morning I went to get the phone. I get there and the rep said that they did not have the phone. I asked if she would mind calling the waldorf location to see if it was available there. She told me that she never gets through to the store and sent me to another Verizon store a block away to check there instead. She said that she would be happy to call if that store didn't have the phone I was looking for. The man I spoke with at the second store said that he did not have the phone and that there was nothing he could do anyway since I had a pending cancellation which apparently locked my account for anyone to make any changes. I went home and tried to do something about it online and had no luck-I'll spare the details there but it was also a nightmare. After paying 2 upgrade fees and having no phone, I was just defeated and really wanted nothing more to do with Verizon. I've never seen anything like the circus I have just been through. I went to the Waldorf corporate store praying that there wouldn't be a long line and that anyone could even help me at all after what I was told. The lady who helped me was Mercedes. She is THE ONLY REASON I have not cancelled my business with Verizon. I told her my story and all that had happened and she set out to get everything taken care of. After asking a series of questions about my phone use, she set me up with a good phone and explained better than really anyone has, why to continue with Pixel. Samsung has a lot of built in fluff that wouldn't have been happy about, and that I could change the settings to make my Pixel work the way I wanted to . She made a few calls to get my account situation straightened out, told me about the promotions that Verizon was running, and helped me get everything set up. Not once did I feel like she was just trying to rush everything and get rid of me, or that I was unwelcome. She genuinely wanted to help me. I can't express the gratitude I feel to her and the team there. I'm also going to share some parting wisdom with whoever reads this. Verizon has franchise locations and they are atrocious. If you're going to go into a Verizon store, save yourself the massive headache and go with a corporate location. I hope Verizon sees this review and realizes that they only have me as a customer today because of her. Thank you, to Miss Mercedes at the Waldorf Verizon! read more

I picked up my brand new phone from the store. Got home it was not activated. I tried using the website and online agent. No success. I called. No success. It is now 3 hours and my phone is still not activated. Why didn't the store activate it before I left with it? read more

I recently changed my phone service to verizon. It was a quick and easy experience. Cj, the employee that helped my family, was kind, helpful and professional. He made the whole experience stress free. Excellent customer service and a delightful personality. read more

I drove an hour away to this Verizon and they would not see me the woman that I was greeted by at the front door told me I had to go to the Clinton store because she would not see me so I drive 45 minutes away to the Clinton store because she said that they didn't close until 9pm and that they would help me and the Clinton store was closed I DO NOT RECOMMEND GOING GERE THEY ARE A WASTE OF TIME! read more

I do not recommend coming here with any phone emergency.They are not very helpfu. my phones dose not work and I have no gps and they told me to go to another location. How am I going to go to a new location without a gps. read more

Brian was a huge help at this location. We came in asking questions about upgrading and he gave us everything we needed to know.

This store is not better or worse than expected. I mean i wouldn't expect customer service to be happy to hear people complain all day long either.. but one staff member there named Allen.. He looks at you like you're an idiot when you're telling him whats going on with your phone. I told him my phone had been updated two days before and he sat there and argued with me that it hadn't. I guess it hadn't gone through but i did bring it in and they pushed buttons that made me think it had. The store is generally good though.. like i said, it's not worse then i'd expect customer service people to be. read more

Don't come to this Verizon store. Their customer service is terrible. They have a gang of service reps just standing around, shooting the shit and customers just waiting and waiting to be seen. read more

GHETTO!! Trifling so called sales associates have NO CLUE what they're doing or how to treat customers. Avoid the sales associate Brian at all cost. He may be "tired" and refuse to give decent customer service (if he knows what that is). His buddies Eric and crew will cover for his trifling and ghetto habits. Onsite "management" is clueless and just as bad. It is so sad that our "people" are so ignorant about the customer service profession. You don't have to like the customers but just pretend to make your money (I assume that's why you are there) but they can't even do that. They rather play dumb games and run customers out the door as if they are really hurting the potential clients...oh hey dummies, we can just go give our money somewhere else and who lost here...YOU big dummies!! Sad, very sad! Evidently upper management doesn't care because all you find on the internet is negative reviews describing "horrible" customer service and yet they've made no changes. The writing is on the wall...enter at your own risk! LOL SMH read more

Where do I begin with the company that claims to be the "best" almost 2 weeks of techs in abilities, excuses from mngmnt and interrupted service.....btw we still pay this pack of clowns.....no one cares enough to fix the problem which btw is being shared in a musical chair fashion with 5 neighbors....that's right.....each of us loses service every day or so because they (Verizon) has chosen to piggyback all of us with their shady wire gimmicks underground. When i say service i mean phone, internet and cable! If it's not straight by tomorrow and some compensation Comcast.....ick! will have a new customer....come on Verizon, seriously?? read more

If I could write a review with a zero stars rating, I would. I have frequented this particular store a few times and today I can honestly say that the customer service was sub-par at best. Had an issue when I asked one of the employees for assistance and he couldn't provide any helpful information and he stayed glued to his phone throughout the conversation. So, I asked for a manager. The manager was about as disengaged as the unhelpful employee. I addressed my concern and all the manager could say was "I apologize". I'm not sure why I expected much more than that because the manager's demeanor was less than inviting. If I am going to patronize a business, the customer service should be of a certain standard that I WANT to spend my money there. No one should have to deal with disengaged employees and/or managers when spending money. I will GLADLY drive further to receive better customer service. My advice...avoid THIS establishment if you can. It is not worth the aggravation. read more

I am so disappointed with my experience at this store. Today, I came to the Verizon store because my iPhone 5c was completely destroyed (my fault) so I was looking to use my mother's upgrade since I was not due for upgrade until the following year. I came in when it opened and it was already crowded (as expected for a Friday) a woman took my name and concern (she wrote trouble shooting when I told her I needed a new phone). I sat and waited and waited. During my wait, I saw some workers not doing anything, some workers explaining phones to people and some workers assisting customers. Long story short- I waited 30 minutes to be told I was not authorized on my mother's account. They offered me the store phone to call my mother to get authorization. Another 20 minutes goes by and the woman says to me "You have to order the phone; we don't just give out phones." This really got to me because one, I waited all this time for you to tell me that. Two, she didn't even ask if I wanted to do an upgrade (she didn't offer anything knowing I needed a new phone ASAP) she assumed that I wanted to order the same phone I had. Three, she didn't directly give me a number for customer service for my mother who was at work and not supposed to be taking or making personal calls, she just simply said call... What ever happened to taking a number and waiting for that number to be called? I get that this "new" method of keeping track of customers seems more personal but, I was also asked two different times if I was another person after someone already assisted me. This new method is THE only reason the store gets any points at all due to the fact that they're trying to be more personal and greet customers by name. Why isn't there a specific person to help those people who need to get in and get out? Why should I have to wait through people who are switching to Verizon, or wanting to compare phones, or whatever the case is to just get a new phone and transfer my number? I went to the new Verizon store in St. Charles mall shortly after where I was in and out within 20 minutes. The staff members were very nice, engaging in conversation and explaining all contracts to me and my mother who requested to speak to them. She was impressed with their answers. read more

Not wonderful, not terrible. The wait was an hour although I was told 15 minutes when I entered the store. About what I was expecting.

The customer service here is below average at best. There is a substantial waiting line at 10:30 while several employees are queuing up at the Dunkin donuts. Certainly it cannot be break time since the store opened less than an hour ago. My mom needs a new phone. Not sure the wait is worth it. read more

I tried the Verizon in Brandywine, MD (in the mall with Costco) but received zero help from the Rep. I explained that my screen didn't react to my touch and all he said was that I needed to get a new phone or go to Annapolis to see if the manufacturer could fix the problem. He never even looked at my phone to see what was wrong. Plus, when I asked him if I could transfer data to a new phone, he said he didn't know. Won't be going back there. When I went to the Verizon at 2915 Crain Hwy, I waited around 20 minutes for help and the Rep fixed my phone by wiping off the screen (some water had gotten between the phone and the screen saver). Plus, he showed me how to save all my data to the cloud so I can transfer data to a new phone. You may wait a little longer at the Waldorf store, but you actually get helpful information which is the whole point of the store. read more

The customer service is horrible & that's putting it lightly. I had to wait for employees to stop chatting with friends to get someone to assist me in ypgrading my phone. After Terrance mocked my mothers accent and gave me a creeper vibe I took my business to Alexandria's Verizon store. They were amazing & prompt. Take your business there. read more

The customer service here is horrible. One of the reps, "Steve" is dismissive, hateful, and unwilling to even listen to basic reason after I walked into the store with an arrangement made by Verizon customer care. read more

unmatched service I received from Gabe at the Verizon Recently I phoned and spoke to a lady and started asking her questions about the iphone 4s and droid bionic. She was very kind, however I didn't get the impression she was in the sales department. I then told her I was a person who needed to work with someone that has patience, knowledge, and honest. She told me to come in and ask for Gabe. When I arrived I asked for Gabe and was told he was busy with another customer he would be right with me. I was in a bit of a hurry so I went up to another salesperson and told her anyone could help me. They said Gabe would be right with me. Boy I AM GLAD I WAITED. From the moment of meeting Mr. Gabriel Lancaster I could detect that he was a listener. I asked questions and he listened and answered EVERYTHING that I asked. He was very patience, knowledgeable, and understanding. I previously thought I understood most of the features of both phones after watching all the videos and reading all the information on the websites, until I met Gabe! His customer service BLEW MY MIND. I will send EVERYONE I KNOW in the market for a cell phone, IPAD or any device right to Mr. Gabriel Lancaster. Needless to say I made up my mind and brought an iphone 4s happily with Gabe. read more

This store has the worst customer service ever. My mother and I were there FIRST thing when they opened on 11/13. When they opened the door.. I immediately asked to speak with a manager. So I guess that means that you DON'T get signed in to see one of the worst sales people I have ever come across. The manager, when speaking to him, couldn't even professionally make EYE CONTACT. Mind you, I am with my 64 year-old mom. And I am supposed to be speaking with someone PROFESSIONAL. Anyways, While we were speaking to him, and telling him what was going on with our account. The manager... Mohammed I believe (last name, First name Micheal). We spoke with him for 30 minutes or so. He didn't know much about the product or products he was trying to sell or to upgrade us. He knew basically nothing. He says to us "Well unfortunately you would have to talk with someone in Customer Service". It was like he was on Cloud 9 or something. Then he SIGNS us in to speak with a sales person. We had to wait at least 20 minutes. Mind you, we were the first person in the store. And because we asked to speak with a manager, we were never signed in. So afer 20-25 additional minutes, Some overweight lady with a HUGE attitude, comes over. She came over with an attitude in the first place. Every word out of my mouth was "cut off" by her words and sentences. She even got loud with my mother and I.. I have never been so appalled. Never will I go back. Or ever recommend #Verizon EVER!! read more

The sales people here are the worst. Would not do an exchange after I regretted my first since the lovely associate "Tony" decided to just hover over me the entire time staring, so I felt pressured into getting a phone I did not want. This store is a joke. read more

Almost no wait time. Great option of phones, tablets, and accessories. Great floor reps, Nate heller and Chris there hooked me up with a sweet knew phone ,a case, and my new contract with Verizon. Great experience, I wouldn't go anywhere else!! read more

OMG! Yesterday, I had the best experience at the Verizon Store in Waldorf, MD. I love this store, when I walked into the store, my usual rep, had a customer, so I crossed my fingers that I would either get her when my name was called, or get someone just as good. I stopped in because all of the apps on my Droid 4 were freezing and my keyboard was worn out from texting....laugh now, if you must...lol! My rep, Natalie was truly amazing, she listened to my situation with my current phone, she asked me about my level of usage, then she recommended a few phones. We looked at all three, then I decided to purchase a new phone, instead of sending my current phone out for repair. She didn't try to convenience me to buy a new phone, or purchase the most expensive phone, because it wasn't the best phone for my needs. She saved me so much money, by switching the phones on my personal account that are also used for non-profit business, to my business account, which means, no taxes, no more upgrade fees, no more restocking fees, instant rebates and 25% off all accessories. I purchased a Samsung Galaxy 5; phone case and screen protector; two (2) Verizon Ellipsis 7; two (2) tablet cases; and one (1) screen protector. The manager, Nate stopped by the desk to make sure that the account transfer was correct and I received every discount that applied to my purchase. Natalie told me about another offer that gave me an additional $25 discount on my total purchase. In all, I only spent $249.00. Yes, I said $249.00 total. It felt like Christmas morning. Also, I can't forget Dana, who took time to help me and Natalie quickly figure out the best set up for my two Yahoo email accounts...and I wasn't his customer. All I can say is the staff at Verizon, Waldorf, MD are AWESOME! read more