I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

absolutely terrible experience. very polite people with terrible business skills…read more the left hand has no idea what the right hand is doing. you cannot believe anything they say. when I went to pick up my computer, after leaving it for repair, and instructed to pick it up, I was told upon arrival, OOPS after we looked at the computer this morning, you will need a new hard drive. Sorry for telling you to pick it up today. No call, email or text. This happen multiple times (over three). Excuses and the upsale is what you get to look forward to with this business. Save yourself the disappointment and headache, find another computer/cellphone repair business. they earned less than 1 star. Complete waste of time and resources doing business with The Fix - St. Charles Towne Center

Candace, the owner is awesome! She's great with customer service and knows her stuff with the…read moreequipment and what has to be done as well! You won't be disappointed when she helps fix or recover your phone!

This place is great!!! I needed to get my camera lens fixed on my iPhone. The woman working was…read morevery polite and did a wonderful job fixing my phone. She was finished before the estimated time. They have a nice little space to wait if you want to, or you can leave your phone and come back. I definitely will come back here for any technological repairs. They're located back in the business complex, but it was easy to find with my phone.

Literally the worst T-Mobile ever so incompetent and unprofessional nobody seems to know what they…read moreare hired for

DeVon was wonderful in helping my son and I switch phones from Sprint to T Mobile. DeVon made…read moregreat recommendations and was very helpful throughout the experience. Very easy manner and knowledgeable about the products he was selling. DeVon helped me lower my bill by almost $50 a month. Highly recommend DeVon

Every time I come here I get greeted with friendly smiles, and great customer service. Thank you…read morefor making my day easier.

Dropped off PS5 on a Monday to see if it could be repaired because of a storm power surge. I waited…read more5 days Saturday to call because I was told it would take 3-5 days to repair. After 5 days of no communication I decided to call and to find out that they couldn't get it to turn on was a big disappointment and that I paid 64 dollars to have it repaired was mind boggling. They have to do better !!! Don't recommend for game repair

unmatched service I received from Gabe at the Verizon…read more Recently I phoned and spoke to a lady and started asking her questions about the iphone 4s and droid bionic. She was very kind, however I didn't get the impression she was in the sales department. I then told her I was a person who needed to work with someone that has patience, knowledge, and honest. She told me to come in and ask for Gabe. When I arrived I asked for Gabe and was told he was busy with another customer he would be right with me. I was in a bit of a hurry so I went up to another salesperson and told her anyone could help me. They said Gabe would be right with me. Boy I AM GLAD I WAITED. From the moment of meeting Mr. Gabriel Lancaster I could detect that he was a listener. I asked questions and he listened and answered EVERYTHING that I asked. He was very patience, knowledgeable, and understanding. I previously thought I understood most of the features of both phones after watching all the videos and reading all the information on the websites, until I met Gabe! His customer service BLEW MY MIND. I will send EVERYONE I KNOW in the market for a cell phone, IPAD or any device right to Mr. Gabriel Lancaster. Needless to say I made up my mind and brought an iphone 4s happily with Gabe.

Ignored me and checked in multiple other rude customers that pushed their way ahead of me. This…read morecaused me an additional 10 minute wait on top of the 20 minutes I had already been waiting. The employees were worthless and didn't help manage the situation or help customers on a first come first serve basis. Once I was finally checked in the employee was polite and helpful. I then waited another 10+ minutes as customers were helped and employees disappeared into the back of the storeIt doesn't help that most of the customers were clueless and couldn't figure out how to turn on their phones or text, so if the employees have to waste there time helping customers with stupid questions like that, they are unable to help customers with issues that a simple Google search can't solve.

Crazy sales tactics will cause a good company to lose good business. I recently visited the Verizon…read moreStore in Waldorf MD to upgrade my wife's phone. I understand that this transaction can be handled quite smoothly online, but I also know that if everyone turns to the online options for day to day purchases, the fewer the job opportunities for local businesses and job seekers. This location is very clean and organized. Location and operating hours are convenient, options and inventory seems plentiful. My only issue with the store itself was that they no longer provide restroom access to their customers. Given that our transaction time exceeded an hour, this is a real issue. In-lieu of allowing me access to their restroom, the salesperson suggest that I use the facilities at the next door restaurant. This is both inconvenient and a lack of regard for their customer base. Our sales professional was a new employee, on the job for about 2 weeks per his account. Once we sat down with our salesperson (sp), we stated our intentions what were to upgrade my wife's phone. We told the SP exactly the phone we wanted, type, color specs, etc. He gathered the information and went to the back to retrieve the phone...we assumed. He later came back empty handed and asking do we own a business. We discussed the business related discounts, but I chose to keep the service plan as is. The SP then retreated to the back again at which point I stepped away to go to the store next door for their restroom. When I returned, I noticed that the SP finally has the new phone. However, I noticed that the cases that he was trying to sell us were for a different model, the more advanced model. I ask to see the phone only to find that he conveniently ignored our requested selection and brought out a more expensive model. When I reiterated our choice, he seemed oblivious to our initial conversation. Given all of this back and forth, we were now there for about an hour and 20 mins and we still had not started any of the phone transferring process. When he retreated to the back again my wife informed me that she told him that the phone wasn't the correct version, but he ignored her and continued to process the transaction until I returned and made it clear that he brought out the wrong phone. This back and forth with discussions with his manager occurred a few more times. So to get the phone that we wanted, he stated that the phone was in a timed safe and it will take another 10 minutes before he would be able to retrieve the phone. This process was far too long to upgrade a phone. Now this process is akin to purchasing a car. Listen, admittedly this review seems all over the place and that is because the service was all over the place. Finally, he came back with the phone of our choice (however the original color choice was not available). Now begins the weird pricing information. When I asked him to give me the newly adjusted monthly bill he was all over the place. Begin talking about plan changes, etc. My God this was so damn frustrating when all we wanted to do is simply upgrade a phone, NO OTHER CHANGES!!! I've been a Verizon customer for about 20 years, several upgrades, etc. Never have I had service with so many issues. This SP even gave unflattering information about some other products that they sell. Finally we are ready to do the phone conversion but the math that he spoke of was simply not mathing!!! I proceeded to complete to upgrade online to check the math and when I showed his the accurate new billing cost, he ask if he can take my phone back to his manger, of who we never met, in the back to show her. Of course we declined that request so he went to speak with the manager yet again. The manager (Shay is her name) never came out to speak with us or check on why this was taking so long, or simply provide assistance to her new associate. As a result, we left and finished our phone upgrade on line. To Verizon Waldorf management, do better, be better. To the SP, before you attempt to sell anything else to a customer, handle the reason they came to the store in the first place, first! No phone transaction should take hours. And please do not try to trick a customer into a different phone. That's horrible integrity on your behalf.

I am really disappointed. I went to the Verizon store in Waldorf. I asked specific questions bc…read moreI'd been deceived by another cell company. I asked if I had to pay for a cell phone or would it be at no cost. I was told at no cost. I asked this question several times bc it seemed at the time that the verizon representatives helping me were having trouble getting me connected. I was told each time that my cell phone was free of charge, I would only pay the service. The reason I asked if there was a charge on the phone, is bc I would like to have control of what I pay, rather I get a Walmart phone and come back return to get the verizon service or get their least expensive phone something in the range of $75 and lower. So, today I was telling a family about my service. I went to MyVerizon to give them information to sign up and SURPRISE! I see something that said 8% paid off. I said, HUH! What is this? Then my heart dropped as I knew right away that I'd been deceived yet again. I am paying for a phone and am stuck. I will pay it off, but will doing as some other people are doing. Paying for the very inexpensive phone and services. It is way better than being deceived. CONGRATULATIONS VERIZON YOU GOT A SALE FROM DECEPTION. I HOPE THIS HELPS YOUR BUSINESS

I literally hate coming into AT&T. They are always trying to sell you something.lol. But this…read moretime my mom needed help with a broken phone and Ahmad was very helpful and patient with her. Shout out to Ahmad!

I have been a AT&T first net customer for a few years now and in the past each time I have had an…read moreissue with my the phone or my plan I would go into the store where I was nicely greeted and they would do everything in their power to resolve the issue. Today 7/14/2026 was no different, I saw David I believe is the in store rep outside and asked him could he help me after his lunch and he said yes. Needless to say DAVID saved the day! What I was unable to get done on the phone thru AT&T first net David took the time and fixed the problem. I can't remember their names but there were 2 others reps there (male and female both with dreads) who were equally just as pleasant and we had a great conversation about movies. The manager was not hovering over the employees but actually allowing them to do their jobs which is always a god look. If you are in need of a phone go to the Waldorf location and any of them will take great care of you. THANK YOU DAVID!!!!!

Do not come here! They will rip you off. Check out other places first!!! Then when you try to take…read morethe phone back they will charge you for diagnostic fee of $35. Which is how much the others charge to fix the screen! Ridiculous!!!

Do yourself a favor and find someone else to repair your device. In good faith, I took my iTouch…read moreto them because of a cracked screen. 2 days later I get the device back with a new screen that didn't work. The device is under a year old and they suggested I send back to Apple with the new screen and have them send me a new device under warranty. This is completely wrong! Apple would have known I changed the screen! I had to call the police and mall management to get my money back. Do not give these people your business!!