I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

absolutely terrible experience. very polite people with terrible business skills…read more the left hand has no idea what the right hand is doing. you cannot believe anything they say. when I went to pick up my computer, after leaving it for repair, and instructed to pick it up, I was told upon arrival, OOPS after we looked at the computer this morning, you will need a new hard drive. Sorry for telling you to pick it up today. No call, email or text. This happen multiple times (over three). Excuses and the upsale is what you get to look forward to with this business. Save yourself the disappointment and headache, find another computer/cellphone repair business. they earned less than 1 star. Complete waste of time and resources doing business with The Fix - St. Charles Towne Center

Candace, the owner is awesome! She's great with customer service and knows her stuff with the…read moreequipment and what has to be done as well! You won't be disappointed when she helps fix or recover your phone!

This place is great!!! I needed to get my camera lens fixed on my iPhone. The woman working was…read morevery polite and did a wonderful job fixing my phone. She was finished before the estimated time. They have a nice little space to wait if you want to, or you can leave your phone and come back. I definitely will come back here for any technological repairs. They're located back in the business complex, but it was easy to find with my phone.

Literally the worst T-Mobile ever so incompetent and unprofessional nobody seems to know what they…read moreare hired for

DeVon was wonderful in helping my son and I switch phones from Sprint to T Mobile. DeVon made…read moregreat recommendations and was very helpful throughout the experience. Very easy manner and knowledgeable about the products he was selling. DeVon helped me lower my bill by almost $50 a month. Highly recommend DeVon

Stopped the store today. I was greeted by the manager. I explained my situation. He explained the…read moreprocess (destroyed s23 Ultra screen). We discussed my options as I had a Note 9 and a iPhone 14. He placed a temp screen on my s23 and proceeded to transfer the data. He was very professional and explained the entire process. I would definitely go back.

Dropped off PS5 on a Monday to see if it could be repaired because of a storm power surge. I waited…read more5 days Saturday to call because I was told it would take 3-5 days to repair. After 5 days of no communication I decided to call and to find out that they couldn't get it to turn on was a big disappointment and that I paid 64 dollars to have it repaired was mind boggling. They have to do better !!! Don't recommend for game repair

Ignored me and checked in multiple other rude customers that pushed their way ahead of me. This…read morecaused me an additional 10 minute wait on top of the 20 minutes I had already been waiting. The employees were worthless and didn't help manage the situation or help customers on a first come first serve basis. Once I was finally checked in the employee was polite and helpful. I then waited another 10+ minutes as customers were helped and employees disappeared into the back of the storeIt doesn't help that most of the customers were clueless and couldn't figure out how to turn on their phones or text, so if the employees have to waste there time helping customers with stupid questions like that, they are unable to help customers with issues that a simple Google search can't solve.

Please go see Alexander at this location, all of the staff are super friendly and helpful and…read moreproficient . Mr Alexander is th store manager and leads by example. The customer service received met and exceeded my expectations. Go get you the new iPhone lots of promotions being offered this month .

I have been a longstanding AT&T customer and have consistently paid my bill on time, so I was…read moreextremely disappointed by the treatment I received at this AT&T store. I went into the store because I have been unable to log into my AT&T account for more than a year. I explained the issue to a young associate, presented my phone, and allowed her to begin assisting me. While she was helping me, another male employee inserted himself into the conversation and began asking me the same questions I had already answered. The associate assisting me had not asked for help, so his involvement was completely unnecessary. From that point forward, his behavior was condescending, rude, and confrontational. He repeatedly asked me questions back-to-back without giving me an opportunity to answer. He told me that he had sent me an email and then repeatedly asked whether I had received it while I was actively trying to retrieve it. When he questioned me about my "attitude," I explained that I did not have an attitude until he inserted himself into the interaction. He then told me that they did not have to help me. As a paying customer, I found that response completely unacceptable. I was frustrated because I had been unable to access my account for over a year, and I came into the store specifically seeking assistance. Regardless of whether an employee perceives a customer as frustrated, customers should still be treated with professionalism and respect. At that point, I gathered my belongings and decided to leave. What happened next was even more concerning. The employee followed me as I was leaving the store, continued antagonizing me, repeatedly told me not to come back, stated that I was not welcome there, and said they did not need my business. Even though I was already leaving and had made no threat toward him, he continued following me and ultimately threatened to call the police. I told him to call them. At no point did I threaten him or anyone else. There was absolutely no reason for an employee to follow a customer who was already leaving, continue provoking the situation, and then threaten to involve law enforcement. That behavior was completely unnecessary and unprofessional. Unfortunately, he was not wearing a name tag, so I was unable to get his name. I have been a loyal AT&T customer, but this experience was unacceptable. I expect AT&T to take customer service seriously and to address employees who escalate interactions rather than resolve them. I would appreciate a response regarding how this incident will be handled.

I have been a long standing customer of AT&T however an employee at the Waldorf location was…read moreextremely unprofessional, rude and antagonizing towards my daughter. Who visited this location for assistance. He approached her as she was already being assisted by another employee proceeded to ask the same questions as his co-worker after my daughter had already provided the answers. He then tried to take over the conversation and became extremely unprofessional while antagonizing my daughter and threatened to call the police for absolutely no warranted reason. He then followed her outside as she was leaving the store further provoking her and using intimidation tactics to cause emotional distress. This employee should not be allowed to work in the customer service field and needs to be fired immediately. I would never recommend this location to anyone.

Do not come here! They will rip you off. Check out other places first!!! Then when you try to take…read morethe phone back they will charge you for diagnostic fee of $35. Which is how much the others charge to fix the screen! Ridiculous!!!

Do yourself a favor and find someone else to repair your device. In good faith, I took my iTouch…read moreto them because of a cracked screen. 2 days later I get the device back with a new screen that didn't work. The device is under a year old and they suggested I send back to Apple with the new screen and have them send me a new device under warranty. This is completely wrong! Apple would have known I changed the screen! I had to call the police and mall management to get my money back. Do not give these people your business!!

I bought a new phone there five weeks ago, wanted a better reliable service. the reason that I went…read morethere was that I had a boost Mobile phone and I could trade it in. The carrier would be AT&t and I was assured it would be good reliable service buy the salesman . Everything was good until the third week after I bought the phone, now I have no internet unless I drive somewhere and park in their parking lot with Wi-Fi. In the past 15 years I have never had a cell phone that did not have internet service, unless you were in a dead zone. I always had internet service at the house and when I drove out but now I do not. This was an H2O phone, and used the AT&t network. I guess I have to go to another carrier because this is ridiculous.