Sam was absolutely wonderful! We came into the store because my daughter's phone screen was…read morecracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20-30 minutes, but he finished even sooner than expected. The repair was done quickly and the phone looks great. It's hard to find customer service like this these days--Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again! Thank you, Sam, for the excellent experience!

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

By far the best experience I've had at a Verizon store in a while. I decided it was time to…read moreupgrade, so I walked in this afternoon and was assisted by Sinclair, who was the BEST. He explained all of my options to me, walked me through what I could expect from my new phone, and helped me pick out optimal accessories and necessities like a case and charger. I was expecting this to take a while as when I last upgraded I spent nearly the entire day in the Verizon Ocean City location. Sinclair made everything SO easy, cracked jokes, and answered all of my questions. Great experience!

They Suck with construction. There company ruptured two gas lines in our neighborhood when…read moreinstalling new lines. They caused so much destruction.

just now New My 78…read moreyear old mother went to the AT&T store in Eldersburg , MD. She was helped by the store manager Jonas S. Jonas did not help her but completely took advantage of her!! We've been with AT&T since January 2021 and have been very happy, Mother simply needed a new phone as she's had the same iPhone 11 since January 2021. About five days later since we are on a family plan, my phone was having some issues and I tried to file an insurance claim Well, upon further investigation, Mr. Jonas canceled our insurance and then re-issued it added a Line to my mother's phone that he didn't even tell her about so now she has two phone numbers to the same And he sold her what he called was a bundle of free merchandise, which turned out to be $130 worth of accessories that she's paying for $10 a month and did not want , ask for or need!! All these things were completely unnecessary!!! All she wanted was an updated phone!!! I I spent over an hour on the phone with AT&T customer support. They can't figure out why or what Jonas did, I went into the store to speak to him and he's off for 5 days And the associate there, Dylan, looked at me like a deer in headlights, refused to give any assistance or to give out the district managers contact information and just told me simply come back when Jonas is here. I called around to the other stores in their district and did speak with Matt who is the manager of the Westminster store. Matt listen to me with With empathy and said he would reach out to Zack who is this district manager . I provided my phone number and email but two days later I've failed to hear anything from Zack!! This is appalling, and I am contacting the Attorney General of the state of Maryland to file a complaint Regarding predatory sales tactics against seniors. We will be returning all of the merchandise that Jonas sold us when he returns on Monday May 11th and will possibly switch carriers.

my niece purchased an iPhone 16 from your store. The sales associate assisted her with activating…read morethe device and transferring her data before she left the store. However, once she arrived home, she discovered the phone was not functioning properly. It would not download applications and was essentially unusable. The following day, I accompanied my niece back to the AT&T store. We were informed that the phone had an error and were advised to take it to the Apple Store for further evaluation. We then went to the Apple Store who reported it was a software issue, then to the AT&T sore in Owings Mills, MD, where the manager examined the device and confirmed there was a software issue causing the malfunction. We were advised to return to the original store for an exchange. Upon returning to the Sykesville location, staff acknowledged that they could see the software issue. However, we were told that we could not receive a replacement device without paying a $55 restocking fee unless a manager (Jonas) approved a waiver. We were further informed that the manager would be out for the next two days and that we would need to return on Saturday to request the fee waiver. She is essentially without a phone for the next two days because there is no manager in the store. I do not believe there is not a person who can cover for the manger on off days. Aidan was extremely rude! Do not use this store! Go to a corporate store!

My phone hasn't worked properly since I got it on March 4. I went back for several days and the…read moretech in the store asked me what did I want him to do. Very rude and unhelpful. I have been asking for a new phone. My daughter phone works and mine doesn't. I even went to the Columbia store and they couldn't help. I have spent countless hours trying to rectify the issue this month w various AT&T techs. They will not honor a return when the phone doesn't work. Instead they make excuses about their raggety towers or try to deflect and blame on your location: . I have taken it back to AT&T over and over again and still not working. I bought 3 phones that day and everyone's phone works except mine. AT&T says that since the other phones work and it passes their diagnostics to take it back to Apple because it is an Apple issue. I received a case number to get a new phone today, I went to the Columbia mall Apple Store in Columbia Md. The techs ran the same diagnostics and did the same troubleshooting and the phone worked for a short time. The phone worked for a quick moment and as soon as I walked out of the store it went to SOS again. I come home call online again, I was on the phone w a supervisor by the name Anjelica and she was not helpful at all with my concerns. She said that I had to pay $30 and they put a $1500 hold on my phone to exchange the phone and give me another. This is unfair because I have already paid taxes on a phone that I have not been able to utilize properly. THEN she hung up on me. Although, I got the phone from the AT&T store in Ellicott city. He would not take the phone back and when I asked for his help he asked what did I want him to do. The AT&T supervisors say take it to Apple, Apple says take it back to AT&T. No one wants to take ownership for the device not working and I have only had it for 3 weeks almost 4 weeks. Each evening I spend 3-4 hour talking to a tech to get the phone to work and it is not working. The Apple lady, Anjelica said that may I can ask friends or family to help me pay to get a replacement. WHAT??! Why would I need someone to help me pay for a replacement when I have already paid for something that doesn't work. I am also sending this in yelp as buyer be ware and contacting the Better Business Bureau.

I went to this particular AT&T store to trade in my old iPhone X with a new iPhone 13 Pro. After a…read morebrief discussion with Chris, the store manager, I made the purchase with a monthly charge of $13. This included the price of the new iPhone 13 Pro ($8 per month for 36 months) after trading in my old phone and a $5 per month additional charge (AT&T Next-Up). I was made aware by the store manager that this $5 AT&T Next-Up charge includes both device protection (insurance) and future upgrades and therefore, I approved this additional charge on my account. But when I got home and checked my AT&T account, there was an additional charge of $17 per month (besides the $13) added to my account which I never approved in the store. This was very unlikely as the store manager never mentioned this additional $17 charge to us (me and my friend). We also asked him about this thing a couple of times but he never mentioned it to us. Although I was able to remove the $17 charge later after talking to an agent, I am disappointed by the fact that the store manager approved the additional charge without my consent. TL;DR - The store manager added hidden charges to my AT&T account without my approval.

Son had a cracked phone screen. Came to get it fixed. Was told it would take 30 minutes and it was…read moredone in the time that was mentioned. Unlike apple they do use an after market screen. And you get 90 day warranty. The price is the 110$ less than the cost is would be at apple. So 89$ was the cost which I wasn't exactly happy about but the job was done well and without a long appointment or super long wait. For 10$ more I purchased a screen protector. In short get a screen protector folks. I would recommend the spot if you are in the area. Great attitude, quick work.

Nice owner. Interesting store. I enjoyed seeing old electronics and games stuff…read more I needed a new screen protector. It didn't look like they had a large supply of the different screen sizes but the owner found exactly the correct size and put it on for me in a matter of minutes. Very friendly and inexpensive. Good place for phone accessories and service.

I went in to get my battery replaced for my iPhone 6s, took only 30 minutes, and with your repair…read morethey give you a discount on merchandise. Super friendly, and during the COVID-19 outbreak super safe as they were constantly sanitizing their hands and the phone. They also speak Spanish so perfect if your English isn't the strongest. Great deal, great service, great safety, and great accessibility. I will definitely be returning and telling my friends about this place. -Jonathan

Be very careful with this guy Kevin Lopez. Extremely poor communication, lack of response after…read moreinquiring about pricing on items. Doesn't return Facebook messages either. Shady, just not a professional experience in my opinion. Better off elsewhere.