Terrible customer service, Jaime was extremely rude and condescending- not helpful with questions…read moreon bill. Couldn't / didn't want to help. yes, you're a "store" where you sell things, you're also the place that changed my plan when you sold me things.

If I had to get a phone from here again.... I would live without a phone.... Horrible service. I…read moreordered a phone for my daughter for Christmas and was told this store had the one I wanted. So I ordered it and when I went to pick it up. The first person I spoke with said he was new and I'd have to come back in an hour NBD, but when I came back the "manager" got really angry that Verizon sold this phone to me because he "won't make commission on it". He even went on to say they 3 weeks prior someone had been looking at it and he wanted to call them to make sure they didn't want it (so he could make the money on it.) So I stood there while he attempted many times right I front of me to try to sell it to someone else...... it gets even weirder. Then the guy on the phone said he didn't want it, this "manager" went to the back and brought out 5 of the exact phones I wanted! I said to him, "oh, you had a bunch of them?" And he said, "yeah but the guy 3 weeks ago said he'd take all of them"...... then I waited a half hour for him to give it to me. While that was happening, 2 groups of people angrily walked out from the unprofessional way they were treated too. The original guy that told me to come back was waiting on a lady, and I overheard her tell him that she thought he might be trying to upsell her and cost her more than she wanted to spend..... he replied that he was and you can't blame him because he's "only here to make money"..... cut to this morning , Christmas Morning!, my daughter opened her phone up and was very excited. We tried to get it going only to find out that he still had someone's information on it (brand new iPhone 14 Pro) and I'll have to call tomorrow and straighten it out with Verizon..... this store sucks, plain and simple!

Extremely rude and unhelpful customer service. When asked for simple assistance with a device…read moreissue, the customer support team member shouted at me from across the store and could not be bothered to look up my account information. Upon asking a follow up question, the customer support team member declined to even get up from sitting at a table and continued to yell loudly. The entire interaction was appalling & quite embarrassing for myself and the several other customers in the store. I can honestly say after being a customer of AT&T for several years, I have never experienced such shameful behavior from a customer support team member!

Super slow service. Was transferring service from Verizon to AT&t. Had done the order online and…read morepick up phone at the store. When I reached the store, they don't not have my order. It took 2 hours to get the process done with the store guy attending two other customers. Waste of time. Won't come back.

The staff at this T-Mobile is exceptionally efficient and knowledgeable. I am always greeted within…read moreseconds of entering the store and they get my request fulfilled very quickly.

I would give negative stars if i could stay as far away from tmobile. They are so petty that after…read moreyou pay off your phone they will close your account and lock your phone so you cannot switch carriers.

It was a quick and easy repair, got Starbucks while I waited and it was done by the time I got back.read more

The staff at the Cranberry, PA location were terrific - they were able to address my iPhone's…read moreproblem in a short amount of time, and were very thorough in confirming its overall health, while interacting with me very professionally. They also made good on my phone's battery warranty, and readily replaced it without any hassles. I would highly recommend this location to anyone experiencing a problem with an important device, when a quick and thorough resolution and return are high priorities.

Did such a good job repairing the ruined screen on iphone 15 pro. Thanks! Was very kind and…read morestayed late to get the fix done quickly.

I am not a Walmart shopper. Had to make a return…read more While walking out, I was looking at all the little businesses in the front of the store. I recently noticed my screen wasn't responding like I wanted it. I couldn't blame it on autocorrect. I needed a new screen. Talk n Fix didn't have any customers. I had time. Mariom promptly acknowledged me, asked me about my phone, and replaced my screen protector. Could I have replaced my screen protector? Yes. Would I have done a nice job and in a timely fashion? NO Marion worked quickly and efficiently. I would highly recommend him.

Jessica helped us and she was AWESOME! She was very knowledgeable and friendly and upgraded 3 of…read moreour phones and still somehow got our bill down! Most AT&T experiences I've had take forever and are mind-numbingly boring. Jessica was very pleasant to talk to and she was quick and efficient, I highly recommend having her help you at this store.

Phones with 2 year price to own a phone. I wish the store person could provide info on stand-alone…read moreInternet or just residential plans for :old time" landlines. I was in a new store at Cranberry Mall. Customer service could be better.